A few months ago, I had to get my AC fixed. Turned into a $1300 bill, which I felt was steep, but Dee himself spoke to me when it was done, told me what had been fixed, and what still needed work. I had some issues because the person helping me was trying to pay over the phone - which they don't do, as a heads up - but got it sorted and went on my way. I finally made it back last week to get the second issue (still pertaining to the AC) fixed, and the service couldn't have been worse. I initially mentioned getting both that as well as an oil change done, set up the appointment, and took my car to the shop on a Friday. Guy at the desk told me it would take a few hours and should be done end of day. I call about two hours into it being there for a quote, $700; okay, fine, it's gone up a little from the initial appointment. I tell them I still want to go through with it. Day end, and I still have yet to hear back, but I'm off on Saturday and figured I could walk to the shop - it's only about a mile away - and pick up my car. When I get there, a different guy is at the desk, I tell him I'm here to pick up my car and he says "they didn't call you? We have to replace the parts installed last time, but they're on warranty so we'll cover it." I was annoyed about the call, but chocked it up to the shop being busy. It usually is. No biggie. I asked if I could take my car, he suggested that it would make it worse. Asked if I could pay, he said not until I pick up the car. I call back to the shop Monday and a woman picks up the phone, says she'll call me back with the information. Hours go by, so I call back. At this point I've missed one day of work because they're closed Sundays and I have no transportation nor the funds (outside of those saved for the car repair). I'm a little annoyed. Call back again, they're busy. Call back a third time and she says "oh for the escape? Let me check right now". After waiting on hold for a bit, she tells me the car will be ready tomorrow (Tuesday). Okay, two days of work missed. Oof. So I go in to pick up my car and they say "oh there's an issue with a condenser(?); it'll be $400. Should we fix it?" At that point I said no, and the office is quiet. I pay, get my paper and go. Dee doesn't come out to speak to me about my car, and the paper doesn't mention anything about an oil change or what still needed to be done. I'm annoyed so I just leave. My car has issues turning over; this wasn't an issue when I dropped the car off Friday, but with the new installation and the heat, I thought maybe it was just a one-off. Here I am almost a week later now, having to replace a battery which had no issues prior to the installation, so I've now sunk more than the car is worth into it just at this shop alone, and have yet to find out what else outside of the battery is wrong with it now. I wouldn't recommend this place based on the poor communication and the questionable quality as to the value of the work and the fact that I was left in the dark as to the condition of my car. read more