I came in for an oil change. While I was there they found a few problems with my car. One of which was safety related. They took the time to explain the problem, show it to me, and gave me a really great price on the repair just so they knew I would be safe. I called another repair facility and they wanted DOUBLE what Firestone charged me. I am a customer here for as long as I live in the area. read more

I went to align my tire to balance it and when my car came out my car was scratch on the rim and the employee and the manager wouldn't admit that they hit the curb and they denied it, the scratch is fresh as you can see in the picture. would not recommend this place. read more

Firestone Complete Auto Care - Scratched rim - Auto Repair Near Me - Clermont, Florida

I came in there for a tire change on 9/22 walked in at 8:07 am. I have insurance on my tires since its a brand new vehicle. I was given nothing but hassle my whole experience. I was told they wouldn't cover the tax that I had to call and "fight that". Was given a number by a darker skin man with a hat. I called and they said they would pay for the tax just needed to talk to a person working, I handed them the phone. I was told they were sending a tax certificate. Waited an hour and was told they never received anything, instead of calling themselves, told me I had to call again and get the information needed or pay the taxes. I called the company again and they said they were sending the tax form. Waited another hour and still no tax paperwork apparently yet the one lady said she couldn't check the email cause the other guy wasnt there. So I took it upon myself to call them AGAIN and have the tax paperwork sent to my phone and walked to the library half a mile away, printed it off and walked back. was told that wasn't the correct paperwork still and there was nothing they could do. The darker skin man lied and said he called 4 times, why would you keep telling me I had to call if you supposedly called? I asked him to call them then and get the appropriate paperwork and he refused. I left at 12:45pm with nothing done to my car. The customer service at this establishment is non existent. Went down the road to tuffy and was immediately helped and had 0 problems, they called and did everything for me. EVERYONE GO TO TUFFY'S read more

Stopped by for an oil change. Everyone was really nice even though they were busy. I had to wait a little bit longer than I was expecting for my oil change but I also saw how many walk-in appointments they got. Overall it was a much better experience than the dealership I've been going to (and it was cheaper too!). read more

We have used Firestone tires at pagan crossing for several years. They are very good to work with and this past visit was no different. I made an appointment for new tires online and received an acknowledgement on the appointment. When I got there, there must have been a glitch in the system because my appointment didn't show in their system. The gentleman working at the desk apologized for the mix up and still honored my time. He showed me all of my options for tires and let me make the decision. They called a few hours later letting me know my car was ready, faster than I had planned. The same gentleman greeted me smiling and called me by name. I'm not a car person and he was wonderful with me. His name is Dee Ghamaldhi and I highly recommend him if you need work done. Great job! read more

Firestone Complete Auto Care - His business card - Auto Repair Near Me - Clermont, Florida

I had a battery needing replacement and they suggested a gold. I took the suggestion and a couple years later I needed a new one; they swapped it no issue with the warranty. Unfortunately a fuse blew, but the store helped me out! Thanks for going beyond. read more

We got our light fixed and asked for Firestone to give us an inspection - to tell us the tires needed to be changed and the breaks and spark plugs- we were going through a rough time and had no money so they made us get a stupid credit card which we paid off... hasn't been a year- we are at johnnys automotive and they're showing us the reason we're having car problems is the breaks and soon we will need to fix the light OH AND there is 15 problems... not just 3... I'm learning law now very soon I'm taking this to court. read more

Don't waste your time and go somewhere else! We scheduled an appointment for 9am to have them check our car since we've noticed it's been making a squeaky noise. We've waited two and a half hours and they're just now taking our car back to get checked. Why make an appointment if it won't be honored?? A complete waste of time. Stay far away from this place! read more

This Firestone is AMAZING! I needed help getting my window up cause it got stuck and I was worried of someone breaking into my car. The Firestone employees were phenomenal and helped move it up to help ease my mind! They never pressured me into doing anything I didn't feel comfortable doing and were willing to explain the why behind why they want to do a service. They constantly communicated with me to make sure that I was aware of what they were wanting to do and have never went through with a service if I didn't want to do it! I have talked with several times Jose Maldonado and 10/10 do recommend! read more

When we dropped our car off for an oil change and tire rotation we were told it would take an hour to an hour and a half. No problem. We needed lunch. We finished lunch and wondered, well....Now what? Just then, they called and said the car was done and ready to go. 23 minutes! Our bill was as expected. No upsale, no pressure. Our second time here. Great experiences both times. They have a great team put together. All this was on a Sunday afternoon! Hard to find anything open back home on a Sunday. Thanks Clermont Firestone! (They also called me the night before to confirm what I wanted for services since apparently I checked all sorts of things to be done). read more

Visiting from out of state and was concerned about going to unfamiliar shop. My power steering cooler was leaking and needed replaced. Dee and crew got me in and diagnosed while I waited. They had part ordered installed and vehicle returned to me within 3 hours. They were a real vacation saver. read more

Stay far away from this place. They will try and scam you. I scheduled an appointment for an alignment check. They tried to charge me $200 for it even though I had previously purchased the lifetime alignment. I then was told that one of my tires was bad and needed to be replaced. I asked if it was covered under warranty and was told yes, but that the tire wasn't made anymore and I had to cover the difference which was $138. I told them no thanks, and they tried to charge me for a check up fee of $10. I demanded to see the Check up and was shown the receipt. I asked to see what was checked, they produce the sheet and nothing is checked. Continue to tell me I owed the $10. Demanded a manager and finally got it waived. They thought they had a sucker, but not today Firestone. Stay away from here If you don't know anything about cars, elderly, or vulnerable. read more

After years of doing business with this company, my grandson had a unrepairable flat. Bought a tire and left the rim because they were busy and scheduled the install for the next morning. My grandson went to have it installed and they said they didn't have time until the next day so he took and changed it on his lunch break. They also told him that because the tire was so cheap ($120) that that their road hazard plan wasn't feasible so he didn't get it. I contacted the corporate email to complain . They said a manager would contact us within a couple days. No call ever came. 2 weeks after the purchase his tire blew which made him lose control and run over a median which broke his tie rod and blew a motor mount. Bad service, bad advice and now a bad product. I nor my family will use Firestone again. read more

Had A Tune up done with cheap quality products and had misfires not even a year later. The spark plug boots were stuck inside the and wouldn't come out. Dielectric grease was not used and it was a pain to fix the issue. And they charged me for a three part induction service but the throttle body was never cleaned. Poor Quality service. read more

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The customer service was ok, but I made an appointment online for an oil change, and was quoted 45 minutes to and hour. Please tell me why I waited almost two hours for an oil change. I've never in my life waited that long, especially at 10 in the morning on a Tuesday. read more

This is the last time I give this place a shot! Twice they have lost my appointment. I had confirmations both times and both times I got to the store and no appointment!!! They told me they didn't take 6:30 appointments yet I had the confirmations and even showed it to him- he still said there was no time, and I had no reservation... even with the proof in hand! Do not patronize this business- they are not trustworthy! How long does it take to do an oil change anyway???? I only ave them one star because it wouldn't allow me to give them zero! read more

Firestone Complete Auto Care - Don't trust them! - Auto Repair Near Me - Clermont, Florida

I would rate them a zero, if i could.. Customer service was really good when we checked in for our appointment. My husband called the day before for an oil change.. we have a F350 diesel dully. we were told that they would have to order the oil when we check in for our appointment, it would take about an hour and half for the service.. our appointment was for 10 am.. we checked in and about an hour later, it was still sitting in the same parking spot. so my husband went up to the counter and inquired about what was happening. he said give him a min. and he did not get back to us.. a half hour later we went back up to the counter and asked again, as our truck had not moved.. it's been the 1.5 hours they told us for the oil change.. he checked and found that the oil was not ordered and we had just wasted 1.5 hours sitting there.. I called customer service and put in a complaint. this location is poorly managed. read more

They did not do what I asked them to do and charged me anyway. They seem disinterested in finding problems and more interested in getting cars through the assembly line quickly. read more

Great staff went above and beyond to keep me informed as my 2020 Chevy Suburban was in for repair. Jose the attendee and Leo the mechanic were both extremely professional in their customer service. I will continue to bring my car here. read more

Firestone is a scam. Went in thinking I would need a simple patch on my tire due to a razor blade stuck in there. They told me that the tire was too damaged to fix and that I would need to buy a new $200 tire. I declined and drove to Discount tire where they found that the razor blade was not deep at all and did not damage the tire one bit. BTW they didn't even charge me to fix it. STAY AWAY FROM FIRESTONE at all costs. Discount tire for the win! read more

4 stars for the great friendly faces at the counter, Raul & Heather! I first came here when I needed brakes and new tires for my vehicles and heather hooked it up big time. I've noticed that any available discount, they will just apply it. Great prices and great customer service. I did have a negative experience which should make this a 2-3 Star review, BUT the customer service really weighed this 4 Star review. I had an issue after I had my alternator replaced, and even though I mentioned what the exact problems were, they just proceeded to do other tests and I kinda got the "idk how to use my Car" speech from the GM but the whole situation could've been handled more in a professional way. I did have to climb up the ladder to corporate customer service, but my car did get the attention it needed. Will I come back - Yes! read more

Story time, stay away from firestone. Idd say all of them but the one at cagans especially. I had a slow leak that showed up on Saturday after hitting a pot hole. At first I thought it was just a hard hit that knocked some air out of my tire because I had no real issues for about 4 days. Until my tire went flat, swapped out to the donut, and filled the tire back up to check where the leak was. It was a small piece of copper wire stuck in the center of the tire. Thank goodness it wasn't the sidewall. I took it to firestone this morning bright and early, and before the guy even looked at it he said "you need a new tire". I hadn't even said what was wrong yet, because it was still mostly filled. I laughed told him it was a brand new tire and only had a tiny hole in the center and I needed a patch. Left it with him for 30 minutes and he calls back saying there was a nail in the sidewall. There was no nail, so I zipped back over there. And low and behold there is a new hole in my tire letting air escape within a minute. He starts pushing me toward buy a tire from them, and I immediately grabbed the tire and left. I inspected the site again and where the paint was that they put on the tire to mark the hole there was a noticeable indent where you could see someone hammered a nail into it after they sprayed it with paint/Traced it with chalk. They ruined my tire just to try to sell me a new tire at 3 times the price of fixing a flat. Thanks but no thanks. Good bye firestone, don't need that shady stuff See for yourself and decide if you think the evidence says they puncture my tire or not read more

Firestone Complete Auto Care - The noticeable indent where they hammered a nail into my sidewall - Auto Repair Near Me - Clermont, Florida

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Today I had a full "to do" itinerary...until the air started escaping rapidly from one tire when enroute to an appointment. There is something terrifying about watching the Psi level drop on the dashboard display. The culprit? A nasty screw. Fortunately, after AAA got my donut on the car, I took it to my Firestone Complete Auto Care in Clermont. Carlos registered me quickly and Leo did the work within 20 minutes. I could not be more grateful!!! Highly recommend! read more

Great people, clear and they didn't brought fake news about unnecessary stuff. Thanks a lot for not playing with your customers, keep up the great job. If you're reading this review, don't you go to the tire kingdom next door. They played the wrong card on us. read more

I brought a car in for a new battery. I would expect that it should take maybe 30 minutes. It took over 2 hours for the battery to be replaced. It was not in stock initially which was never communicated. And then when paying we were told that a different battery was put in the car. However, upon inspecting the receipt and the battery, the battery initially requested was the one that was actually put in. Following this i will never go back to this Firestone as it seems the employees aren't very well versed in their job or customer service. read more

Came in for an 11:30a appointment for a standard oil change on a 2012 Ford Focus SE. I left at 3p. They advertise quick service on basic maintenance yet I waste the better part of my only day off waiting for my vehicle to at least get into the garage. While I watch mechanics come and go on smoke breaks. There is no sense of urgency and no regard to their customers valuable time. read more

Dee is amazing. I always feel super comfortable and satisfied coming to this location. As a young female I have never felt like I was being misinformed or taken advantage of. Recently, I had issues with my brake lights. Dee was able to get the situation fixed quickly and efficiently and I was back on the road within the hour. Would definitely recommend this location to family and friends read more

Brought my car in for an oil change and they absolutely botched it and were unapologetic and irritated when I asked to be reimbursed and I have yet to receive a full reimbursement from them. Ridiculous. read more

Bad place took my car there dropped it off after 3 days they still never looked at it. It was just to replace the starter. No excuse no apologies nothing. Got my key and left. Never again. I dropped it off on a Monday. When I made an appointment odd the phone they well said yes I can work on it. Come to fine out the tech was off on Monday lol what a joke so what I dropped my car off? read more

This location has fallen far and fast. I want to give credit where credit is due - when it first opened, it was outstanding. Great work done, would remain open as late as needed to conduct repairs at the last minute, etc. This needs to come back. Yesterday was the fourth time that this location has failed to rotate tires when requested, and I cannot recommend enough that if you go to this location, take pictures of your tires if you are going for a rotation and check the work done after it's done. If you deal with Jason, ensure he fully understands that you want a rotation. Yesterday our vehicle was taken there, and the battery was replaced. During this repair, done by Leo, he broke the coolant line. After driving off, the vehicle rapidly began to overheat, and it was taken to a different Firestone (which I will be writing a great review on), and they confirmed that the coolant line was broken during battery replacement and coolant was all over the engine. We were also advised that there was no way whatsoever that this would have not been noticed at the time. The repairs were obviously free, but this wasted hours of the day. In one day the battery was replaced that resulted in a broken coolant line and the tires were (again) not rotated. Corporate is being contacted via e-mail and on the phone, and if this is taken care of (the only acceptable outcome is a refund on the battery due to the damage and massive waste of time), and if it is appropriately dealt with, I will absolutely update this review and raise the rating and post an update to this review. Again, this location was outstanding, but other locations have told us point blank that most of the people working here do not have the most experience, so that may explain some of it. I would love to continue to go to this location, but as of now, that is done. What started as great has ended on a sour note. read more

With a lot work to do and with a lot costumers there - this people team from firestone tire store accepted to help me - they took out the bad tire - they put the spare tire on and they told me that they would call me at 2:00 pm. And guess what? They called me and they fixed the tire - my emergency problem 100% I recommend this spot - thanks guys for help me read more

Firestone Complete Auto Care - Auto Repair Near Me - Clermont, Florida

I wish I had read some of these reviews before taking my son's car there to get the alignment checked. All I got was a quote for 4 new tires, no copy of the initial and adjusted alignment as stated on their web site, initially tried to charge me more than the on line quote, got the vehicle trim wrong on the tire quote - just all round amateurish garbage that gets all auto shops a bad name. Corporate promise a response "within 48 hours" - twice that has not happened. Go ANYWHERE else but here! read more

Fantastic service and very friendly staff. My tire was almost flat and I was unable to fill it. I was on my way to a wedding with no time to waste. I went to Walmart first, which was awful. Walmart told me it would at least 2 hours before they could even look at it. I went less than a mile down the road and found Firestone, who had someone fill all of my tires FOR FREE. I was in and out in under five minutes, even with a ton of other customers in there. If you need auto service and you are in this area, avoid Walmart and just come here. These people deserve your business. read more

I love this Firestone Fairly New Customer with Firestone C.C. Bought new tires here and was very happy with Saul as well as the mechanics who have serviced my car ever since . Very Professional and Saul took the time needed to explain anything and everything I needed to know, very grateful!! I will be a returning for any and all of my vehicle needs . Keep up the Great Job Guy's and ThankYou !! read more

I had a lifetime alignment and rotation. Last year they didn't give me the alignment report so I wondered if they actually performed the job. This week I put a mark on tires and when I picked up the car at the end of day, I noticed the tires didn't get rotated. My car probably sitting there all day without receiving any work done on it. Normally you can't really tell if alignment or rotation was performed. But I caught them this time. I'm Very disappointed and it is a dishonest business in this location. read more

Do not go here. First of all, they completely ignore that you have an appointment and take in other walk-ins before you (this has happened multiple times - yes, I was silly enough to give them another chance since there aren't a lot of places nearby). They GAVE me a tire leak when they rotated my tires and then expected that I'd pay to fix it. (I had no tire issue before pulling in! - came in for routine oil change). Unbelievable. Will not be back. read more

The absolute worst experience. I am extremely angry at the lack of responsibility and professionalism you people have provided my husband with. Take my car in for an oil change for them to give me my car back in a non functioning state. They broke a piece in my car that according to them was broken already. If that's the case how on earth have I been getting around town with zero issues and zero leaks? We have gone on long distance trips and have not had any issues. They did not want to take responsibility for breaking that piece and asked my husband if he was going to purchase the piece with them and have them fix it. They wanted to charge him to fix what they broke in the first place. Not right at all. The price they were charging was like 3x over the price all over the internet. When my husband asked why they were charging so much the guy's response was "you got me there, do you want it or not?" What kind of shady answer is there?! We ended up having to tow my car out of there so that my husband can now go and fix what they have broken. I will make sure NONE of my friends or family or there friends and family do business here. If your looking to get played DO NOT EVEN CONSIDER this place. read more

Another great experience: ask for Saul. He will shoot you straight, walk you through every detail, and will make sure the job is done right. I've used this location many times and will continue to use them as my go-to for auto service needs. read more

First time going to a Firestone Mechanic and I was very impressed with the service. I made appointment to have my breaks checked and that's all they did. I wasn't pushed into making any other repairs that may have needed. I was in at 8:00am for the free break check and they told me what needed to be done, provided me an accurate quote, and I was out around 12:30pm. There were some complications that came up but they told me what was delaying my repair. The only complaint with the location is that they didn't have enough seating nor did they have complimentary water and coffee like other repair shops have. But that doesn't impact my review since this location is within walking distance to shops including Walmart and restaurants included ChicFila, McDonalds, and Starbucks to name a few. read more

Giving one star only because system will not allow me to give a lower score. Made an appointment online to only be told when arriving at Firestone that the appointment did not go thru. Staff was very rude and unwilling to help. read more