My husband has metastatic prostate cancer. Please know that I am a registered nurse and understand…read morehealth care and it's many downfalls. There were many times that the physician and staff dropped the ball when it came to the next step or even in returning our phone calls. We were left in the dark about my husband's treatment plan. We were left on our own until we met with Sue in the Palliative Care Department. She helped us tremendously. She spoke with the oncologist on our behalf. Thank you Sue! Otherwise I don't want to take my husband back there. Such unprofessional people!

Dr. Arlan Mintz of the neurology department came to my rescue last year by getting me into see one…read moreof the best neurosurgeons on the West Coast (at UCSF, which seem to have an admittance policy best described as "patient-averse"). So while visiting Pittsburgh I stopped by to meet him in person. First of all, getting set-up in UPMCs patient system was a breeze (you'd think all hospitals would have this streamlined) and all of the staff were friendly, happy and helpful. Dr. Mintz also provided me with some additional (and much needed) insight into the potential cause of some post-surgery issues I've been having. Hopefully you will never need to be admitted to a cancer center, but in the event you ever receive the worst news you could imagine, the staff here really does care, which can mean the difference between living and dying when fatal white spheres show up on an MRI.

Earlier this week I had my first and last visit to the practice of Dr. Jason Luciano at his…read moreAspinwall PA Office. I was referred to him by my PCP to have a cyst removed. The procedure seemed to go well and I returned to my office. Once there I noticed that my back felt wet and, as you can see in the photo, the wound was leaking blood. I called Luciano's office and spoke with a nurse who I told I was back at the office and the wound needed attention. He suggested I get gauze and tape and apply it to the wound. I noted that I couldn't do it myself since the wound is on my back. What was I supposed to do? Strip to the waist and ask a colleague to do it? I then told the nurse I was immediately returning to Luciano's office. When I arrived the Physician's Assistant treated the wound and redressed it. I asked to speak with the doctor but was told he wasn't available and I could speak with the Office Manager. My conversation with her was, to put it mildly, highly unpleasant. I won't be returning to this doctor and I've made arrangements to have the sutures removed by my PCP.

I would not Recommend going to the UPMC Hillman Cancer Cener or any UPMC facilities. It is a shame…read morebecause the Doctor was super nice, but the administrative staff is just a hot mess. I just moved here from out of state and had to find a new Oncologist. I decided to try the UPMC Cancer Center. Anyone that has cancer knows how stressful it is to try a new doctor and to have to go see them every six months. We scheduled our appointment for September 2025. I called UPMC a week before to see if they were able to get my files from my previous cancer doctor. They stated that they did. The day of my first appointment to meet with the new doctor they were going through a system change which caused us to have to be there for 6 hours. I am not sure why you would schedule a new patient to come in when the new computer system is going live that day. It is already stressful enough trying a new doctor but to have to wait 4 hours to see him causes more stress. When I did finally get to see him, he stated that they had not received any of my medical files. Once I finished seeing him, they had me do blood work. Before they did it, I specifically asked if it would be covered under my plan, they said yes. Well, it was not. When I called to speak to someone at the cancer center the receptionist stated that she would have someone call me back. No one did. When I went to follow up a week and half later the receptionist stated that she was going to transfer me to Jenn who handles the insurance info. I spoke to Jenn, and she states that she is not responsible for determining where the lab work is sent. She just sends it to the pathology group, and they just figure it out. Funny part is I spoke to the Pathology group prior and they stated that it was UPMC Job to check the patients insurance plan prior to sending. Being a Benefits Coordinator in my past career I know that the pathology group was correct it is UPMC Responsibility. When I questioned Jenn, she became really nasty. The girl should not have the job she has. She has no customer service skills, and she really does not know her job. It is people like her that are making UPMC not a good place to go if you have medical issues. Once I left my appointment that day, I was told I have to come back in 30 days to go over my numbers with the doctor. It is bad enough waiting a week for your results but 30days. Well, when I went back for a follow up appointment it was not even with the doctor, they gave me a nurse to go over my numbers. The Nurse really did not seem to know too much about CLL. If she was familiar with CLL she would know that the focus is not just on my white blood cell count it is on multiple other things. Plus, our numbers tend to fluctuate. Then she proceeds to tell me that she needs me to come back in another 30 days to discuss my numbers with the doctor. So basically, they wasted my time and money again. I said no, I had discussed them with my prior doctor and he stated they were fine. When I went to leave UPMC, they were supposed to set up a dermatology appointment, but they forgot. I had to call them back. They could not get me an appointment until March. So, I decided to try Geisinger. I had to drive an hour and half to the Geisinger Dermatology group, but I was able to get an appointment for December 29th. I would definitely recommend going to Geisinger for all your health care needs. The staff was really nice and was quick to get all my appointments set up at one time. Like I said the doctor was great at UPMC, but the administrative staff was terrible and just caused more stress.

my husband had janie zhang for his oncologist. i would never send anyone i loved to her. she is…read moreheartless, uncaring and no personality what so ever!!! if you don't do her trial, she wants nothing to do with you. its all about the money. they say doctors bury their mistakes ...she buried my husband!!! she is what gives good doctors a bad reputation. shes the biggest waste of a human there is ....

I think both Dr's and all the staff are the greatest. Both Md's provide the best care available…read more The supporting staff are very courteous and compassionate. Keep up the excellent work!!!

From the owner: UPMC Hillman Cancer Center at UPMC McKeesport (Medical Oncology) is a leading cancer treatment…read morecenter in McKeesport, Pennsylvania. Our facility provides specialized diagnosis, treatment, prevention, and care for patients and their families. At our center, we provide personalized, compassionate care to every person we serve. As a valued member of the McKeesport community, we are dedicated to providing the highest quality of care for cancer patients. For more information about our services, the conditions we treat, and our contact information, please visit our website.

Okay I am not a big fan of hospital food , but the time I spent as a visit for four days visiting…read morefamily in the hospital, I have to say the food I ordered in the cafeteria was great !!! No kidding I am not sure I would recourse hospital itself, it has always been a hit or miss with me, I like the location, our doctors are here and so on, but as a visitor the food in cafeteria I will go to have every time !!!

My husband and I were at the end of our vacation when we arrived in Pittsburgh. He started with…read moresymptoms of a kidney stone and it quickly became clear that he needed an ER. This hospital was listed on my insurance's website, so we came to the ER and have been well cared for and treated like family from the start. The staff at this facility look people in the eye, smile (even behond their masks), and go the extra mile to help patients amd their families feel welcomed amd comfortable. From nurse Honi in the ED to nurses Scott in Recovery amd Scott in the OR, the employee we met took us places that were difficult to find in their hospital, even when it wasn't convenient for them. William W. and Sarmile of housekeeping chatted pleasantly and keep the enviroment sanitary and neat. Registered Nurse Leader, Kimberly Seskey of 4 Main checked in to be sure our stay was up to UPMC's standards. What a complete customer service team! The urology team headed by Dr. Bruce Jacobs took utmost care and provided thorough explanations. Attending Dr. Marci Pere and Resident Dr. Brett Teplitz were personable and went the extra mile to help us feel treated like their own family. We HIGHLY RECOMMEMD this hospital. I am a Rehab Services Manager, and have seen many hospitals..this is among the top facilities I've ever seen! We are grateful we were in Pittsburgh when this emergency not in SoCal where we live. Thank you, UPMC!!

How would you like to wait OVER TEN DAYS FOR TEST…read moreRESULTS!!!? If this org cannot staff properly, they should be honest with patients Other than taking too long to provide results: reasonable