Okay I am not a big fan of hospital food , but the time I spent as a visit for four days visiting family in the hospital, I have to say the food I ordered in the cafeteria was great !!! No kidding I am not sure I would recourse hospital itself, it has always been a hit or miss with me, I like the location, our doctors are here and so on, but as a visitor the food in cafeteria I will go to have every time !!! read more

Mary Hillman Jennings Radiation Oncology - Wedding soup ! Vickies kettle chips and a fresh hand made roast beef sandwich !!! Four days in a row LOVE IT !! - Oncologist Near Me - Pittsburgh, Pennsylvania

My husband and I were at the end of our vacation when we arrived in Pittsburgh. He started with symptoms of a kidney stone and it quickly became clear that he needed an ER. This hospital was listed on my insurance's website, so we came to the ER and have been well cared for and treated like family from the start. The staff at this facility look people in the eye, smile (even behond their masks), and go the extra mile to help patients amd their families feel welcomed amd comfortable. From nurse Honi in the ED to nurses Scott in Recovery amd Scott in the OR, the employee we met took us places that were difficult to find in their hospital, even when it wasn't convenient for them. William W. and Sarmile of housekeeping chatted pleasantly and keep the enviroment sanitary and neat. Registered Nurse Leader, Kimberly Seskey of 4 Main checked in to be sure our stay was up to UPMC's standards. What a complete customer service team! The urology team headed by Dr. Bruce Jacobs took utmost care and provided thorough explanations. Attending Dr. Marci Pere and Resident Dr. Brett Teplitz were personable and went the extra mile to help us feel treated like their own family. We HIGHLY RECOMMEMD this hospital. I am a Rehab Services Manager, and have seen many hospitals..this is among the top facilities I've ever seen! We are grateful we were in Pittsburgh when this emergency not in SoCal where we live. Thank you, UPMC!! read more

This is for Non Interventional Cardiology. Such a great team. Tyler and Lea are wonderful people, so kind and careful, especially for the sensitive areas of the heart, with us ladies! They make you feel at ease, and totally normal. Excellent technical skills too. The Cardiologist I see there is one of the sweetest most understanding people I've ever met!!! read more

They had my sister in a dirty room, didn't change the linen. Took her blood and spilled some of her blood and never cleaned it up. I complained to multiple staff and was so disappointed. Never going here again if given a choice. Disgusting! read more

I can not say enough good things about this place. I went to the ER and ended up staying for 4 days. The hospital staff went above and beyond to make sure I was comfortable and content. The food is actually AMAZING! I didn't want to leave!! I would like to thank all of my nurses from the 7th and 4th floor but I cant remember all of their names. Danielle was by far my favorite, Sandra was amazing, Justin laughed at all of my jokes and is super knowledgeable, Bailey is a sweetheart. literally EVERYONE I came across was kind and patient, even the parking attendant. read more

Dr. Michael O'Malley is absolutely amazing. He performed hip surgery on my mom and she couldn't be happier. He was kind, efficient and kept us well informed. I highly recommend him. He's got a great reputation and is highly skilled. read more

In general, I loathe UPMC as a corporation and disagree with many of their business practices. However, when it comes care, I have to say that that I was really happy with my recent surgical experience at Shadyside Hospital. Everything was well organized, from check in to discharge. They have a very simple patient monitoring system that allowed my husband to track where I was at all times. And the best part was that the staff was incredible...so warm, upbeat, kind, and comforting. Nobody looks forward to surgery, so it's nice to be surrounded by caring people when you're going through something like that...makes all the difference! The only thing I would change is that I think they should comp parking for surgical patients like Presby does (in fact, Presby even has its own special section in the garage for those undergoing surgery). All Shadyside does is discount your parking to $5.00 for the day. Come on, Shadyside....I'm going under the knife here, throw me a frickin bone and give me free parking!! read more

I'm sure this is a good hospital if the doctors can help you and make themselves look good. If they can't help you, they Ignore you & drag their feet. There is a definate loss of humanity when the doctor tells you you're dying, and next, tells you it's like winning the reverse lottery. Can only hope karma is for real. read more

I can't speak for their treatment of patients but their charges for services are outrageous. We just saw a bill for over $300,000.00 for only two days of treatment. (I work in the Health Insurance Industry). Granted there was a surgery involving leg implants but come on? From a non profit hospital? I've seen similar procedures with longer lengths of stay for about $75,000.00. It's not right and it's not fair to everyone else that gets charged higher insurance premiums because of it. Go elsewhere if you can. read more

I will start here and as of this review I have left messages and I will be sending complaints next. My Daughter ( 23 ) called me in tears because urgent care asked her to go to the hospital. Shadyside was the closest. Her A1C was 13 ... yes 13 , and they gave her an IV and sent her on her way with a Blood Sugar of 321. Did I mention that my daughter didn't know she was even diabetic? They gave her a prescription and that was IT. They gave her no verbal instructions, to a NEWLY DIAGNOSED Diabetic with a BS of over 300 ? Seriously ? When I went to ask them how could they release her and not give help ? It was deer in headlights. After my questioning she still left with a PCP appointment over 10 days away and nothing else. NO meter, NO education. She wasn't admitted and nothing was done. I CAN NOT tell you the irresponsible nature of this visit. SO needless to say, I have nothing good to say, and I am going to write to everyone , call everyone and bug everyone until this gets corrected for anyone who comes in the ER with this. This is UNACCEPTABLE ! Shame on you UPMC , SHAME read more

No one wants to be sick in the hospital. I sure don't, not being able to sleep in your own bed or take a good shower, or the choice of your meal. But if you need to go to the hospital UPMC Shadyside is a good place to go. Awesome nurses who without them the patients would suffer as well as patients have their own rooms. read more

Mary Hillman Jennings Radiation Oncology - Oncologist Near Me - Pittsburgh, Pennsylvania

I was unexpectedly admitted earlier this month to UPMC Shadyside, after first going to the UPMC Urgent Care facility across the street. The staff at the Urgent Care determined I should have testing that they didn't have the capability for. I got there at 3 p.m. and left 26 hours later. The service was prompt in the ER, the nursing staff was attentive. After they decided to have me observed overnight, I was sent to a room, and the nurses there were very nice as well. Food was fine. I got the tests they had prescribed, CT, ECHO, EEG promptly and the staff was nice. They didn't dally in getting me out at the end of the stay. When I complained about the temperature in the room as too warm, the nurses turned it down right away. No one wants to be in the hospital, and I only ended up at UPMC Shady due to the accident of choosing to go to the UPMC Urgent Care. If I knew I was going to the ER , I would have probably chose to go somewhere else. But it was really fine, really convenient, the staff was nice and attentive, I have no complaints about any of them. read more

My father who is a cancer patient was transferred to Shadyside at 10:00pm on 8/10/21. He waited until 1:04 pm (8/11/21) before they found a room for him . Why would he be transferred there if a room was not ready for him. Very disappointed in how long he had to wait. Nobody should have to wait that long, especially a cancer patient. We need to do better. read more

Although I am always skeptical of Hospital systems that try to monopolize a community (perhaps this comes from my years of living in Cleveland OH where the Cleveland Clinic Foundation had its hands in everything), I have to say the experience that we had at UPMC Shadyside was a great one. My hubby had been feeling under the weather for a few days and after a visit to Med Express, things had not improved so we figured the ER was the safest bet to go. Our experience could not have been better. The wait was not long, they have free valet parking for the ER, and the docs and nurses were great and thorough. Rather than just say "ride the virus out", they took measures to make him feel more comfortable while it was being ridden out (which unfortunately Med Express did not have the means to do when we had went there). After some IV Fluids, some anti inflammatory and some pain medications (and blood work), he was soon on the mend and very happy with the choice we made to go there. Nobody likes going to the ER, but I will say, if I had to go to one, knowing that this one was so good would make it much easier to go. read more

This hospital is responsible for my mother's death. She moved to the Pittsburgh area from TX 8 moths ago. She was told that she would get the best care. They never started her chemotherapy treatments which she was to have regularly for the rest if her life and did nothing but pump her full of steroids amd insulin until her cancer spread to her back and her brain started to bleed. Had the doctors done their jobs and treated her she would not be dying today. This hospital willing let my mothers condition go from thriving to being on her death bed in less that 8 months. read more

October 16 2020 I had a visit to the E.R. at U.P.M.C. Shadyside This was my 3rd time at this E.R. in 5 years. I just want to express how the staff (each and every one of them) make all the difference in this facility. The moment I was greeted at registration till my last step out of building was excellent. The Doctors and all support staff were consistently focused, detailed, very through with all my care and needs, but the real plus was that they were good at listening to what my symptoms or need was at the moment, never rushed me and never assumed to know they asked the right questions and did the correct treatment the first time. I have had the misfortune of being injured many times over my life. Of all my medical treatments including 9 surgeries yep 9 I worked hard and played hard and a little bit clumsy, this is a very unique group of people working well together. I drove 1.5 hours to receive treatment at this hospital and it was completely worth it. The other hospitals in my area, 3 of them are not a choice for me it would be a compromise that I might not live with. I hope if you are in need of a great level of care that you have the ability to go to this Hospital. A special thanks to the E.R. dept all of you! Santo F. read more

its funny how everyone gives you the runaround, when they say you need surgery and quick. if this is the case? why does the patient have to call? The nurse 9 X's out of 10 "never" call us? moreover, when you do call, the nurses act like they don't know what the hell you're talking about? people can be so inconsiderate. i pray none of you bastards get sick. and need extreme medical attention. i guess the world im used to is dead and gone like the caring medical professionals i once use to know??? shadyside hospital, staff are a bunch of non sensitive, unhuman beings. not all but most. then they'll asked for your name 3xs. date of birth 3xs. then ask you to respell your name 3xs. they do this to piss you off! according to an ex nurse, who saw how they treated their patients, and finally quit! DO KNOW, YOU HAVE A RIGHT TO VENT, AND THEY SHOULD NEVER HANG THE PHONE UP ON THE PATIENT. IF THEY DO HANG UP OR PLACE YOU ON HOLD, ITS BECAUSE THEY HAVE NO PATIENTS! AND IF THIS IS THE CASE, THEY SHOULDN'T BE WORKING WITH THE SICK, OR PEOPLE IN GENERAL. a real caring person will never allow a co-worker to treat another person foul! no matter color, age, or iq. told me i had a deformed heart. gave me numbers to call. and i get the game of cat and mouse. no one seems to know what im referring to! mr. kirby. i may now end up dead! read more

UPMC Shadyside took great care of my friend when he was sick. He got top notch care from top notch doctors. We are grateful for their care. read more

My mother spent five and a half weeks in CCICU. They were horrible. Most of the staff was more interested in hanging out at the nurses's station than doing their job! They were definitely not overworked by any means! Shadyside may boast of having some of the best cardiac surgeons in the country but the follow up care definitely lacks in my eyes. By the way, my mother passed away at the end of those of those weeks and not from the heart surgery! read more

Billing Department sucks. I was paying on several bills from services I received in Oct of 2017. On July of 2018 my-upmc account showed I had paid off all the bills, account balance $0.00. Apparently I was not paying them off fast enough so they turn one of the bills over to a collection agency in June of 2018. Here it is June of 2019 and I received a letter from said collection agency requesting money. F*&%$ ing hospitals and healthcare in general. That must be way UPMC can pay cash for their expansion. read more

If you'd like to feel like a piece of meat on a rack in a butcher shop I highly recommend Shadyside Hospital. The nurses are texting on their phones talking to each other eating at their desks. I was there for surgery and have never felt more depersonalized and more like a number in my life. The fun really started when I got home and got bill after bill after bill duplicates that had already been paid it's been a nightmare. read more

I just returned home from a bizarre radiology/mri experience. Everyone was saying "God bless you" and I had not sneezed and the same Polish/Ukranian (??) radiology nurse was in there barking orders at me; legs up!, now sit up!!, now get down!!--you know my right side is not only painful, can't raise my right arm or turn my head, its major cervical spine issues, pain is severe; I don't make a habit of yelling, but I snapped and said "Just calm down lady, CALM DOWN" The nastiness is either inherent or directed at Jews; I've had similar experiences w nurses drawing blood at UPMC and mindlessly jabbing at a vein that doesn't exist-just to be nasty. I would advise anyone to avoid using this branch of UPMC, unless you are 'born again' or of similar persuasion. Very unpleasant experience. read more

Introduction: It never comes to my mind how important was my choice to purchase the supplemental insurance as to support my medicare insurance, so I elected UPMC for Life where all was in the one place a there were so many facilities in Pittsburgh area and so many "best" hospitals in any part of the city. So I got hooked-up. I had their hernia surgery, and next year I was diagnosed with Pulmonary embolism later, but I did not realize that to have all eggs in one basket was not a good idea and it started very soon and entirely brutal in September and October 2014. As 74 years of age, I still managed and maintain 32 apartments units which I retain for my old times and to do this I had to be quite healthy, so morning exercise was the best tool and economical to do it. Once on the morning of July and August 2014, I noticed miner pain in my neck during the dip rotation of my head, so I decided to investigate. My PCP doctor did not respond, and my Gastroenterologist four days later, sends me to x-ray and the letter after follow. You have some degeneration in your neck spine and think this may be where your pain is coming from. I new Dr. Beigi from the seventies when he healed my engineering ulcers, so I went to see doctor David Shakir Zorub in Beigi recommendation which happens to be a critical mistake. He was a neurosurgeon, and I didn't know match at this time. Time schedule: I see Dr. Zorub on September 15, 2014, at the 15/20 minutes meeting and he told me your problem is not the problem at all, and I can quickly fix it. When you come back from your business trip in Europe, just get me the call. I call back a few days after my return at 9/29 and Nurse call me back with my appointment for MRI on 10/4/2014 and 10/10 after 4 PM above the need of my surgery on 10/16 and presurgery testing on 10/15/2014. I saw Dr. Zorub second time just before the anesthesia, and he didn't say anything only draw lines for insition on my neck and left. When week than two weeks after the surgery healing was going nowhere for this small stuff, I started asking a questions, but nobody tells me anything just surgeon that "all is normal." But is not normal after three years! When four months later nothing change and my eyes had bruises around when I wake-up, my wife took me to the emergency into the Presbyterian hospital. I was admitted. Next day I was informed of a need for second surgery with a double length of insition and a double number of screws. I realized six screws since somebody told me before I have three screws in my neck. On third-day, they roll me to the surgery room, and when surgeon shows up he said he wouldn't operate since he is not confident to help me with my pain and following day I was drugged and sent home. After this, and when I learn about the existence of the PHI (protected health information), I started requesting those records, and I find out I had five screws in my neck and plate which was connecting C4 through C7 of my neck vertebrae. From my mechanical engineering practice, it was instantly apparent that such arrangement can't solve anything even if such surgery would be must since the accident, cancer or some other catastrophic occurrence. The created lever will undoubtedly overload the disk and entire area under the C7 vertebrae. Then you can be sure that if life biomaterial is overloaded there can't be healing. Of course, if you keep your head straight-up all is OK but from a particular angle of the head, the movement starts overloading the area, therefore, all becoming cyclical. Healing and destruction. When I realized the reality of the situation, I asked for more information, and I started understanding the scope of the surgery, its need and how all was prepared to justify this procedure. First I started to learn from Dr. Zorub recorded statement in my PHI records and then I look outside for me available literature. Lies and Fabrication: From my first and the only appointment to see Dr. David Zorub before the surgery on September 15, 2014, doctor created 13 deceptions on three pages of my PHI records ending at the date of the operation. He doesn't realize that his entries are in direct conflict with previous histories of my PHI folder deposited by other doctors from January first, 2014 until I saw Dr. Zorub on September 15, 2014. Those records started with : He complains of a 2 - 3 year history of progressively worsening neck "stiffness" ...... he has tried a variety of more conservative treatment methods ..... he has great difficulty with the rotation of his head. Long lists of fabrication ended with "After extensive discussion with Dr. Zorub, he has elected to undergo surgical intervention. He never answers my question when where this extensive discussion happen and where is the record of such important discussion? From that dais of discovery, I started long way of frustration and disappointments which don't end even after three years of history to try only to change the PHI record to read more

I've recently had a very good experience at the hospital for an endoscopy as well as a few follow up appointments with the gastroenterologist who did the procedure. Overall, I had a good experience at the hospital. For the procedure, unfortunately the procedure was about 2 hours late- for which I had to wait in a hospital stretcher for over two hours with an IV in my arm- however, everything else went smoothly and quickly. The doctor who completed the procedure, Lee Weinburg, was very nice and attentive with a good bedside manner. We had a good chat before and after the procedure. I would go to this hospital for future needs and be confident about the competency of the staff. read more

My care was great in ICU after surgery. Nurses and staff were very nice all around. My complaint is with the Head of this hospital and whoever is in charge. Once I was moved to a regular floor I didn't have one hospital employee the whole time I was there. They were all temporary fill. They were nice, competent I think, but only saw a living being if it was time for a medication round or shift change. What incentive do any of them have to go above and beyond when it's just a temporary day here and there? None! The goal is to be like a nursing home where nurses aids care for you and a RN passes pills. It's ridiculous! This is a hospital not a nursing home! I was in here for a major surgery. Lost a lot of blood. Filled up with fluids and the day they discharged me I ended up in our local hospital that night for two more nights here with small clots in my lungs and 15 lbs of fluid taken off. You want to talk about a dirty and gross cafeteria?!? Check it out! I don't know how in the world they get away with it. Whoever is in charge of this hospital needs to take a trip to Cleveland clinic and have lunch there. Maybe take some tips from them. Maybe the head honchos at Shadyside should be paid on merit and not just position title. I don't know how you go about affecting change here but I hope and pray someone cares enough to step up to the plate and actually speak up and do something. We spoke to our dr but that was going no where fast. read more

This hospital always exceeds my expectations in every way! The staff is always friendly and helpful. Recently I was at the hospital for pelvic pain. I have a j-pouch which often requires special attention. The staff there is always knowledgeable about complications my pouch can face, and they really listen to my concerns and symptoms. I also have a lot of anxiety when placed in a medical setting. The staff here works really hard to help me mange my anxiety and do not make me feel pressured. I would recommend this hospital to anyone, especially people who have anxiety about hospitals or doctors. read more

My father was recently a patient in the Emergency Room at UPMC Shadyside. The staff there would not know compassion if it hit them in the face. My father had an extreme episode of shortness of breath. I had to hunt down a staff person (couldn't find hsi nurse). They came in, hooked up a nebulizer treatment and then raced out of the room. I would have assumed that this was because they were very busy. However, there were many individuals idly sitting or standing around the main desk. He had to have two more treatments before he obtained relief. Their interactions with him were as brief as they could possibly manage. No caring, no compassion, no nurturing. Jeff Romoff - you need to focus on this problem instead of continuing to buy more facilities and fighting with Highmark! Patients should come first!!! read more

My experience at UPMC Shadyside hospital can for the most part be described as PISS POOR! And this is giving much more credit than is deserved! With one exception to this and that is the ICU department. They were very good and performed exceptionally well! I Thank them very much. As for the oncology unit --- that is and was a total waste of time and precious life. The oncologist who my father had been seeing at Hillman Cancer Center across the street for over 10 years (Dr. Barry Lembersky) could not be bothered to visit him once during his entire stay. We were told that a team from the Hillman office would evaluate him and further recommendations would be made. Only a PA showed up to say that we will continue to watch him. No diagnostic testing was performed and no one of any authority ever spoke with the family about anything concerning his condition after this. Yet, a couple of months prior to his hospital visit this oncologist had scheduled diagnostic testing and possible medication changes to be made after the testing. The care on this floor was sub par at best. Equally as bad is the Case/Social worker that was assigned to this. All she was interested in was getting the patient discharged even before any diagnosis or treatments were completed. The case/social worker calls early in the morning and says you must make provisions for a rehabilitation facility by early this afternoon. Then about 20 minutes later after speaking with the physician on the floor I was told that this was news to them and that no discharge would occur that day. Well 3 hours later the case/social worker said that yes he would be discharged that same day and that you must pick a rehab facility immediately this minute. Well, try this after 3:00pm on a Friday afternoon. One must be especially aware during hospital stays. Generally, the Social/Case workers start out all nice and tell you how helpful they are going to be to you during your stay at the hospital. But, then after about the 4th or 5th day of your stay this is when the worm turns and they basically try and dispose of you and push you out of the hospital on to someone else. They are hacks for the insurance companies. Just know that the Case/Social worker at the facility is not your friend and is most certainly not present to Help you. Do not believe all the commercials that UPMC puts out saying how much they care about you. Total Crap! read more

This hospital kills people with there incompetent drs and nurses!! How do a patient come in on Tuesday with fluid overload in legs , fluid around heart and yesterday tell doctors she very tired and CNT lift her legs etc. Then you give her a stress test today and her heart stopped. Now on life support!!! If you can hardly breath why give a stress test test full of fluid around your heart? They need to be prosecuted for negligence and attempt murder!!! I hate that hospital!!! read more

My Mom just passed after an eleven day stay in the Neuro ICU. The Doctors, Nurses and Aides were all outstanding on both shifts. I have had to spend some time in very high rated hospitals and none of them compare to Shadyside. Thank you for making my Mom's last days pleasant! read more

I spent over three months at Shadyside Hospital after a stem cell transplant. I received excellent care there!! All the doctors, nurses and fellows were dedicated, kind and compassionate. My hospital room was spotless. I would recommend both Shadyside Hospital and Hillman Cancer to anyone who might need them. (Hopefully you never will.). The City of Pittsburgh and its surrounding area are deeply indebted to the Hillman family for providing the funding to build the Hillman Cancer Center facility and to UPMC for staffing the Center with the finest health care personnel, not to mention the state-of-the-art equipment and technology to provide cutting-edge care. read more

Took elderly friend to hospital because she was in severe pain. Initially told her had pleurisy. I am not a Dr. but had pleurisy 2x before and told her not that much pain with pleurisy. She went to her Dr. for follow-up and her daughter who lives on the west coast and is a nurse reamed them out for sending her home she was told to return to emergency. Took her back a few days later and found out she had a blood clot in her lung. Then they admitted her. The room was dirty and then the hospital allowed her roommate who was only there for an asthma attack to have her family stay in the room over night. It seem like they were homeless and had no where to go because stay more than once. read more

Completely incompetent. They cannot find my payment even though I sent them copy (front & back) of check proving they received it. Turned me into a collection agency. I've spent hours on the phone (mostly on hold) to resolve this & the collection agency keeps sending bills & harassing me. read more

UPMC gastroentronolgy doesn't return calls and when they do you can expect the rudest most unprofessional behavior I have ever experienced. After several attempts and given a number to reach the practice on Monday I was contacted by a women Sue on Tuesday who constantly spoke over me as I answered her questions about scheduling a colonoscopy. I tried to correct her on a piece of information that was not accurate and she informed it didn't matter and I needed to answer questions and huffed. In an attempt to book the procedure i told her she was being rude and not letting me answer she huffed and barked I'm very busy. I told her i would find another practice and informed UPMC the same and that I should probably find a new insurer as well. If you use this practice check your benefits because your going to need more than your colon examined. I am a small business owners and have never posted a bad review about anyone on any platform but this experience was nothing short of outrageous. read more