They gave me an estimate very quickly. I did not have to bug them to get one. We look forward to…read moregiving them a call when it's time to do our installation.

Smart Fire Protection promptly responded to my request for service on YELP on a Saturday and…read moreprovided a fast quote. We had a leaking sprinkler head, which had caused water damage to an area of the garage. We shut off the water and had to work with a mitigation team to remove the wet dry wall and the ceiling around the sprinkler head to confirm the leak was coming from the sprinkler head itself. It was a stressful situation for someone encountering this type of a situation for the first time. Smart Fire Protection said they can come out to the house same day, which I really appreciated. The rate was higher than expected but I figured it is due to weekend pricing, and it was not unreasonable. We wanted to get the water turned back on sooner vs. waiting until Monday. Jose was professional and courteous and answered all my questions with patience and kindness. I learned a lot about the sprinkler system. He replaced the sprinkler head, checked the pressure gauge, pointed out some calcifications in the pipes to keep an eye on. He flushed and recharged the system and recommended we check back in for an inspection of the overall sprinkler system throughout the house later in the year. Overall a great experience and worth recommending!

I'm a roofer and I recently installed a brand new tile roof system on the home of a customer who…read morewas a bit of a handful... While we were putting a new roof on for him, one of the cosmetic covers on my client's fire sprinklers fell off of his ceiling and hit the ground... I knew it wasn't our fault and it was an improper installation, otherwise it would've never fallen off the ceiling throughout the course of a regular roof installation, but homeowners don't know that, and technically, it was (Presumably) my men hammering that made the improperly installed cosmetic cover fall off.. (and of course it was 22 feet off of the ground on the highest voltage ceiling, you can imagine someone having).. I thought about doing it myself, but not only could that be considered a violation of my license, but in addition to that, I am not trained in handling fire suppression systems... Everything in me was thinking " I've been in skilled trades since 1991, there are very few things I don't know how to do, it's just a cosmetic cover, I'm sure I could just repair this and snap it back on." but then I thought to myself, "No, that's not right... how would I want another contractor to treat one of my family members ? ..the right thing to do by this client would be to hire and pay for the best, most reputable, licensed bonded, and insured fire suppression company I can find to take care of this the right way." So that's what I did... I got three bids from the three top rated companies... One of them was only about $70 parts tax labor out the door.. but I wasn't interested in a cheap price, I wanted the job done right- so contracted with Kerry and Firehouse. Reason I did that is because I wanted it done right, plus, I'm the best in my field, and if I'm going to send somebody into one of my clients houses, and they're going to be an ambassador for me, I want the best. Kerry did not disappoint... Everything was exactly as I would've expected from someone with his reputation. I was very pleased, and even my problem client was pleased. Kerry is a pro through and through, as is his right hand man who was with him. Kerry knows how to roll with the punches, and get the job done right, by code, the way it should be done. Thank Kerry

I count on Kerry to make the house safe. He is a professional and an expert in his field. A gem of…read morea business and everyone I have recommended him to has been very happy. This is an important part of home/building maintenance.

Jason from General Fire came out to look over our tenant improvement project. He was on time,…read morefriendly very knowledgeable. They provided a quote promptly. While they were not the lowest, they were the most responsive and knew their business well. We had them do the work and while they were here, they also did the Annual and 5 year Fire inspection, which included the sprinkler system, fire extinguishers, Exit and Emergency lighting. The provided a written report and provided guidance needed for compliance. Their crew was professional, friendly and also knew the business. They cleaned up after themselves. General Fire Systems is now our go to for our Annual Fire Inspections and related work.

The work is now complete. John had to come back to install some piping support (which should have…read morebeen done originally) and lower position of sprinkler heads. I was under the impression that the invoice I paid when he did the work would cover the minor adjustments after remodeling was done. It did not and I received an additional invoice. Additionally, it was difficult to get him back to the house to do those adjustments in time to prevent holding up the carpenter. Overall, somewhat disappointing.

Great service, dependable and professional . Rates are very reasonable. Highly recommend. Will…read morealways be your customer. Bartending Academy Tempe

Just yesterday, it was my 3rd year getting my fire extinguishers recharged and inspected by Fire…read moreState Protection. It's been the same person every time and he is on top of his game making sure to call when its time. Being a business owner, it's one less thing to worry about, which really helps!

Terrific. Smart skilled worker on difficult job. On time, nice…read more Definitely recommend.

Buyer beware. Company charges three hours of labor even if they come out for only one hour of…read moreservice. Now I'm stuck with an $1100 bill for someone to come out and replace one sprinkler head. Two stars because the guy was quick, one star because I was screwed out of an extra $500

The fire sprinklers throughout the house were in need of replacement. Thomas and Jake were…read moreexceptional. They were informative, professional and completed the job seamlessly. I am overly pleased with their service. Also, Britany who took care of scheduling and follow-up was kind, understanding and ensured a smooth job. Highly recommend.

Friendly ladies in the front office that are happy to help your fire protection needs. They have…read morebeen at this location since 2009 and are great safety resource. They offer demonstrations for employees to use extinguishers safely which is very useful, hands on training. Highly recommended from this Safety and Environmental Coordinator.

I was quoted $45 for a service call (plus the cost of parts if needed) by Kyle, before scheduling…read morean appointment. I agreed to that rate, and Kyle came out, spent about 30 minutes at my home. I was informed the part would cost $50, which I accepted. I have made payment for the agreed upon charges. Now, after the fact, a manager named RJ, is insisting I pay $300 for the service call instead of the agreed-upon $45. Kyle has admitted that he "misspoke" on the quote, yet they're still attempting to charge me MORE THAN SIX TIMES the price that was agreed upon. Had I known this, I never would have scheduled the service in the first place. This is shady business practice, plain and simple. I would avoid this company at all costs.

I needed Service First to come inspect my home's fire sprinkler system. He repaired/replaced a…read morecouple of the caps that had popped off and then checked my system. It looks like corrosion had set in the pipes and there could be a potential water flow issue. RJ, the owner, was professional and knowledgable. I highly recommend his services. They also do new construction and commercial.