I had work done on two vehicles. First off, the loaner program made the repair costs much more…read morepalatable. They stand by their work and even paid for my tow when a tough repair failed. I don't like to pay for replacement parts from the dealer (which appears to be the rule in this area of Maryland) but in this case it worked to my benefit. As for inspections, I have heard the same story about just about every repair shop. While I appreciate the level of scrutiny, it appears like a one time chance to obtain a lot of work. Coming from a neighboring state , I was naive as far as the costs and the 30 day requirement for findings to be resolved. A lesson learned the hard way. I have found the Walt Eger team to be responsive to my needs and to provide timely informative updates.

I came here 2 years ago, had the best experience.everyone was so polite!…read more this year I came back I had gave them some time so I call them 3 days later to see if I am cover by my warranty to get my car fixed and I didn't catch her name but ask for updates with my car she got really smart and said " what do you want that was very rude! James is at the front desk never called or gave me any updates, my car was there for weeks, He saying that my warranty should have called me but my car IS AT YALL SHOP, y'all have the details but James act like he don't understand things and really don't know how to talk to customers he is very rude ! I couldn't get it fix so I wanted it back to my house, So I TOLD THEM A DAY BEFORE that the tow truck is coming in the morning, I called James and I told him is my car ready and clear for the tow truck to get it and he said YES! So they waste the tow truck money and time because they throw Snow and and it freeze into ice on me car and around it and I had to call another one and I gave them some time told them to call me when I they are done so I can get another tow truck! So I called back James was like we been clear the ice off your car and I told him why u didn't say another, THEN HE JUST START LAUGHING THEN THEY THOUGHT I WOULD NOT KNOW BUT IS A BIG DENT IN THE BACK OF MY CAR THAT THEY DAMAGE! OVERALL BAD EXPERIENCES, JAMES JUST KEEP LAUGHING MAKING ME UNCOMFORTABLE AND I TALK TO THE MANGERS ROB AND HE JUST LAUGHING AND PLAYING AROUND JUST A BUNCH OF UNPROFESSIONAL CHILDISH PEOPLE DIDN'T GET APOLOGY OR ANYTHING! That's bad for business and will lose people, just learn how to be nice and professional everything should not be a joke!

I needed a pair of tires for my wife's KIA. Nealy Tire & Auto ordered them in for the next day,…read morecalled me to let me know they arrived early. I drove to the shop and they had me out the door in about an hour and 15 minutes. Hats off to Don and the crew! I will definitely use Nealy again when my other vehicles need service.

We brought a car in we had recently purchased and Aron and the Nealy team took such great care of…read moreus!! Great and honest communication, good automotive service and amazing customer service. We will be back for sure!

Great service and expertise!! Thank you , I am so happy we found Wells Automotive for all Volvo…read morerepairs and services

I've been here multiple times for routine service and have had 0 issues. The staff are friendly and…read moreprofessional, and get it done pretty quick. Thank you!!

We've been taking our cars here for years. Are they the cheapest guys in town? No. Are they the…read morefastest guys in town? No. But - they're scrupulously honest and do quality work that they stand behind 100%. We've had them tell us that something another shop told us needed to be fixed actually didn't and found the problem to be something small and inexpensive. Bottom line? I trust them. If they tell me it needs to be fixed, we get it fixed. I'd recommend them to anyone!

I came here almost 3 years ago, and I've honestly been putting off writing this review because I…read morereally don't like giving bad reviews. But I finally decided to share my experience because I think it's important to warn future customers, especially those who don't have a lot of extra money to spare. The good: There's a shuttle service for customers, which is convenient. The driver was very cheerful and interested in having conversations with customers, which made the ride interesting. The staff members were polite, and the lobby has free coffee for customers. The terrible: I chose this place for my car inspection because of the positive ratings on Yelp and Google. But alas, the mechanic who inspected my car quoted me $1k+ for a part that was actually in perfect condition and failed my inspection. When I asked where the leak was, the rep said the part was shiny, and that indicated a leak. A few days later, a family member who is a mechanic inspected the part and confirmed that it was, in fact, in perfect condition. So he took my car back to this place for a re-inspection. When questioned, the reps couldn't point out a single leak on that part, and they passed him. Folks, please be careful, especially if you're a woman or someone who doesn't know much about cars. Based on my experience, I felt like I was being taken advantage of. My advice: Question every part they claim has failed, leaked, or broken. Heck, ask them to walk you over and show you exactly where the part has "failed." If you're familiar with car mechanics and have the tools, inspect your car thoroughly beforehand so you know the condition of your car before handing it over for an inspection. And if you don't know much about cars, bring a friend or family member who does. Having someone knowledgeable with you can help you ask questions and better understand what the mechanic is telling you. I'm honestly very disappointed with BA Auto. I went in expecting an honest inspection, and this experience left me questioning their integrity. I'm finally posting this after almost 3 years because I hope it helps someone else avoid a similar experience.

I have been going here since I moved to the area @ 15 years ago. They have taken care of all of my…read morecars with great care and professionalism. Ryan and Andrew have always been very nice, honest, to the point and will always tell me if I need something or if I don't need something. Always fair pricing and cheaper than the dealer of course! I love these guys like family!

Superb value and expert troubleshooting! The team will definitely figure out the most elusive…read moresymptoms and recommend the right fix the first time. We recently moved to the area 2 years ago and were drawn here based on their local award winning "best of Pasadena" service reputation. That award is well deserved and we always bring our cars here for service of all kinds. I am a systems engineer by training and these guys "speak my language"! We have two VWs that are 10 years old and thanks to the Chesapeake Car Care team we expect another 10 years from these cars minimum! I have detected a pattern on the handful of one-star ratings here that are artificially driving down their Yelp score--someone with a beef (I am guessing a competitor who is unhappy they keep winning the Best of Pasadena award) asked a few of their friends to post a bunch of hyperbolic 1-star reviews--I notice that for each of these likely fake reviews the person has only ever submitted ONE review to Yelp ever--one guy even claims they forgot to put his oil filter on and it ruined his car--total nonsense. Bottom Line: These guys are awesome!

I have been to SNT twice before for nails in my tire. Both times they were quick, respectful and…read morecharged me a very reasonable price. It was so good, I thought I would go back for an oil change and 30 point inspection. However, this time I was unpleasantly surprised. They told me when I dropped off the car it would be $127 so I said no problem. When I returned it magically went up to $192! When I inquired into why they hemmed and hawed until it finally came out that they broke my oil filter cap. They claimed "those break all the time." I pointed out I have gotten my car serviced many times at the dealer (2017 car) and not once have they broke it. No response. They claimed they replaced it "with a better one." So you charged me $68 for a $30 ish aluminum cap that YOU broke. I really hate when people talk to women like they don't know anything about cars. I know they were price gouging me and I don't appreciate being talked to like I was an idiot. I have grown up going to car shows and working with my dad on his classic cars and I don't appreciate this behavior. I will not be returning. The only reason they get 3 stars is for the previous experiences.

I took my truck in to replace the starter and remove a seized bolt in the engine block, which ended…read moreup turning into a much bigger job as the hole could no longer accommodate a bolt and required it to be filled and rethreaded by a machinist. Realizing the size of the job to pull the engine and send it off they worked with me on the labor cost. The SNT team were excellent at communicating where they were at every stage and delivered my truck back in better shape than I left it in every way.

10 years after my first review, and newer old car later, I can still say the service is top notch…read more Last week I dropped off for service due to a "rattle" which had been diagnosed by a sub-par team at pep boys Ritchie Hwy as needing a new air compressor ($$$$). The team at Moore realized this was not at all the problem and fixed my belt tensioner same day. Alas, only a few days later (again my ride is not a new new vehicle, but one with "only" about 95000 miles) the passenger side window failed. Moore, again, was able to make the repair in a day, getting me safely back on the road. Chris was in constant communication and was so considerate and understanding.

Great place! My car shoot out a spark plug,they replaced…read moreall that was need in a timely manner at a responsible price

I had my rear brakes done there and let them know I wasnt in a super hurry because I work from home…read moreand have another car to use if needed. The office lady was super nice and accommodating. Even though I let them know there was no rush, they finished the job within 2 days (I wasn't expecting it until the weekend). Everyone there was super friendly and helpful and I have already schedule my back up car for an oil change. Will definitley be going back !

3rd time we've had work done and each time there has been incompetence with the workmanship !…read more Won't be going back . FYI they now charge 6% if you use a credit card!