NEVER do business with them!!! We heard a noise when test driving, Frieda promised they would fix…read moreit, they never let a problem go. They changedthe back brakes and said the other noise was "normal". Come to find out the alternator was bad, it was under warranty (we had to pay 50%). Got that done, and less than 3 weeks later, the alternator is bad again. Did the warranty place give us abad alternator? that we just paid $300 for out of pocket. Im so upset we have had this POS car for 2 mos. Its a shame we though highly of Frieda, and she in turns sells us a lemon. Im furious, we have changed front brakes, alternator, and have replaced the ECM. In two months we have spent $600 and this POS still needs a damn new alternator that works. DONT go to this place!!!

I will NEVER do business with this place again…read more The original experience was fair. The people were pleasant, but the "building" was a double wide trailer with a nasty bathroom. The sink was broken and dilapidated. Just not a good first impression. It honestly should have been my first red flag telling me to run. The sales persons told me the vehicle I was purchasing was well kept, it was his mother's car, no issues ever etc. Boy was I dooped. Maybe it was the fact I had a 3 month old with me, maybe I was sleep deprived, or maybe the car accident I was in causing the need for a different vehicle caused a lapse in judgement, but these guys really pulled the wool over my eyes. The horn worked by a bi-pass button. It looked like a house door bell. I looked past it because it worked. Not even a month off the lot I had to replace the valve cover gasket, valve rings, the head gasket had to be resurfaced and the water pump replaced. The lot paid for the majority of it because of the "extended warranty" they had on it. BUT his mechanic had to do the work. Five months later, the drive axle broke. We replaced that. A month later, the transmission went out. We had to rebuild the entire thing. We drove the van a whole two times before the serpentine belt busted. After replacing the serpentine belt, the very next day we were informed The Car Store rigged our fuel line. Now we are rushing to sell the biggest money pit we ever purchased to get a decent vehicle. Thank you The Car Store for putting a struggling family with a newborn child into an even worse financial situation for a quick buck. You people make me sick with your empty promises and terrible morals.

This has been, without question, the worst dealership experience I have ever had. I have owned 3…read moreToyota FJ60 Landcruisers in my life and NEVER had I ever had to deal with such nonsense and incompetence from private owners regarding past purchases of these trucks as I did with these guys. The owner had zero idea what he was dealing with when he purchased this truck at auction thinking he could flip it for top dollar. I spent over ONE YEAR trying to purchase a 1982 Toyota Land Cruiser from this dealership. For more than twelve months, I was repeatedly told the truck would be ready "next week." I flew to St. Louis on two seperate occasions spending over $1600 in flights, driving and hotels only to arrive and on the first visit to find out the truck wouldn't even start. Total waste of time. Still I stuck in there as the manager told me the truck was ready to "rock and roll". It did NOT rock and roll - not for a second...after waiting all that time, I finally drove it only to discover it was nowhere close to being ready for sale. The truck has major mechanical and functional issues, including a non-working speedometer and odometer, high idle, (2000 rpm!) repeated stalling during my test drive on major roads, a non-functioning choke cable, no spare tire, faulty door locks, a rear hatch that doesn't reliably latch, and numerous other issues that are completely inconsistent and frankly way out of line with a $25,000 asking price. Who does this owner think he is??? The truck is represented as having approximately 93,000 miles, yet the odometer doesn't function, making that figure impossible for me to verify. That raises very very serious questions that any buyer should investigate carefully and that the proper authorities now know. Throughout this process I received conflicting information from different employees, repeated broken promises, surprise fees, and a complete lack of accountability. After waiting more than a year, I was presented with a $550 service fee and told I would have to pay additional money to repair other outstanding issues - I was also told I would have to pay $250 to repair a fuel door latch that affects the security of the fuel tank. Instead of acknowledging my concern, I was told that fuel tampering would only be an issue "if you live in a bad neighborhood." That was an inappropriate and dismissive response to a legitimate safety concern. Are you kidding me? Despite all of these problems, I still made a fair As-Is offer, accepting the truck exactly as it sat and assuming responsibility for all future repairs. The response? I was simply told the dealership could not sell the truck at this time. After investing more than a year of my time, that response made absolutely no sense. Based on my experience, there are enough inconsistencies surrounding this transaction that I believe it deserves to be reviewed by the Better Business Bureau. Prospective buyers should independently verify every representation made about any vehicle before signing anything. The only reason this review receives one star instead of none is because there was one employee whom I felt was honest and trustworthy throughout this ordeal. Without that individual, this would have been a zero-star experience if Yelp allowed it. Buyer beware.

Buyer beware! My husband and I had an appointment to see a particular truck he found onl line…read more Spoke with a salesman via email who stated that the truck would be out front waiting for us. We drove over an hour to find out the salesman that emailed him wasn't even there and they has sold the truck right from underneath us the night before! The GM blamed it on AI! Not professional at all!! Bad business!

First off, I have to say I have bought many cars in my lifetime and the MAIN reason we truly…read morepurchased from this particular dealership was because of the amazing salesman Kyle Linders.I can not begin to say enough wonderful things about him. The one thing most do not enjoy when looking at cars is the pushy environment you get when you go onto a lot. That was not the case here. Kyle was not pushy, he made you feel so at ease, answering every single question without making you feel uncomfortable or uneasy.. The funny thing was though, I wasn't even really looking for a new car, just happened to be driving by and seen a very cute, brand new Bronco, stopped to take a peek, & Kyle came out and was just so polite, kind and again, not pushy (so appreciative of that)... LITERALLY- We could not wait to go back the next morning even. It was the easiest, most enjoyable car purchase we have ever made. This gentleman is a absolute asset to this company. The car is absolutely beautiful and I'm thankful to Jim Trenary Ford in Moscow Mills for having such a beautiful car & for also having such a wonderful salesman on their team because honestly if the salesman had been trying to push me into this car (the typical way they usually do) in anyway, shape or form, or made it uncomfortable, we would have been out of there in a New York minute. However, This gentleman had heart and a personality (Rare nowadays)! 5 stars ALL across the board on this one you guys. Amazing job. I look forward to our next purchase with you all. Thank you so very much. Really and truly..

Do not recommend. My car AC has not worked correctly since June and I have contacted them several…read moretimes. Now I don't even get a callback. My warranty is supposed to cover this but the part is obsolete and I am paying for a car that the AC isn't working properly. BEWARE!

Service department has consistently gotten worse over the years. I've given them the benefit of a…read moredoubt more than once. This time 9am appointment for oil change and ture rotation they're telling me 1.5hr wait with an appointment!! Nope.. done with crap service. Behlmann of Troy is much better.

i called jim trenary dealership and told them the keyless remote they gave me for my 2023 equanox…read morestill was not working like it should and i was told maybe the battrey wasnt working and i said we changed it and it still dont work than he said to brang it in and they would look at and i asked will ihave to pay for that and he said yes, why should i have to pay for it when you gave it to me and it wasnt working that good this is bad way to do bussiness iam sorry i went to them karen polston

0 stars!!! Drove 2hrs to be lied to about price of vehicle and hidden fees. Worst experience at any…read moredealership out of the 15 different in the past I've purchased from. Saw the vehicle on marketplace and price was clearly stated. After some talking with sales rep he then proceeds to tell us about all the other fees and a $1500 fee for not financing through them.

Tried to buy a 2025 GM Sierra 2500HD truck from Doug Johnson and he confirmed that the truck was…read moreconfirmed using my credit card. I caught him lying 3 times as now the truck cannot be purchased. In between this I sold my truck and have nothing to drive after he confirmed the deal in writing and told me the truck was mine. This is very deceptive and a warning for anyone trying to business with this dealership. I called and left a message for his manager and never received a call back. Buyer beware here.

Our salesman was Mike Novacich. He was absolutely fantastic. He knew his product, was nice to talk…read moreto, couldn't ask for better. However, their pricing shown online is completely false. The truck I went to go look at was just over $55,000. If I wanted to pay cash, they wanted to charge me an extra $3500. Without a Ford GMC OR Chevy trade in, it is $1500 more.... ‍ This place is a joke. Stay away and don't make the drive up here because the prices look cheap. They do that to get you there and then you find out all this nonsense. In all seriousness, our sales person, Mike Novacich was really good. If you can deal with the Dealers BS pricing strategies then you should deal with him if you can. If it would give me the option to give them a zero star, I would. What they do with their advertised pricing should be illegal. I will definitely be sharing this with others.

I have been dealing with an issue on my old dodge truck for a minute now. Me and my mechanic were…read moreboth baffled so I looked around for a dealer to diagnose my issue. I call all the ones by my house and I was told 3 and 4 weeks out before they could even look at my truck. Troy is a bit of a drive but I figured it was worth a try. Not only did they have an opening weeks before everyone else, they called me today because they have diagnosed the problem and the part will be in Monday. A week before they the day they originally quoted me. I probably will never own another Dodge but I would highly recommend Jake and the service department at this location. I will update y'all on Monday if anything changes but right now I'm feeling pretty darn optimistic

Got a quote for plugs and coils for a 2019 Dodge Durango V6, and they quoted $1,600. They claim…read morethey receive high-quality parts. Parts from AutoZone are $365. Parts at other places were even cheaper. They said the cost for the "high-quality" parts was $800. I spoke with many mechanics who said the parts from Autozone will work perfectly fine. Scott's couldn't tell me what brand they use for parts because the price gouging would expose them. The point is, be very careful when dealing with them because you WILL pay more than other shops for just the parts. Do your research and don't trust solely on positive reviews. I had very high hopes for this shop as I been looking since Kenny retired from Mays Auto Center in Warrenton. I was looking for an honest shop that I could use for many, many years,

I've been using Scotts auto service for the last 3 years. They are upfront with repairs and cost…read more The repairs are done in a timely manner. Communication is first class.