NEVER do business with them!!! We heard a noise when test driving, Frieda promised they would fix…read moreit, they never let a problem go. They changedthe back brakes and said the other noise was "normal". Come to find out the alternator was bad, it was under warranty (we had to pay 50%). Got that done, and less than 3 weeks later, the alternator is bad again. Did the warranty place give us abad alternator? that we just paid $300 for out of pocket. Im so upset we have had this POS car for 2 mos. Its a shame we though highly of Frieda, and she in turns sells us a lemon. Im furious, we have changed front brakes, alternator, and have replaced the ECM. In two months we have spent $600 and this POS still needs a damn new alternator that works. DONT go to this place!!!

I will NEVER do business with this place again…read more The original experience was fair. The people were pleasant, but the "building" was a double wide trailer with a nasty bathroom. The sink was broken and dilapidated. Just not a good first impression. It honestly should have been my first red flag telling me to run. The sales persons told me the vehicle I was purchasing was well kept, it was his mother's car, no issues ever etc. Boy was I dooped. Maybe it was the fact I had a 3 month old with me, maybe I was sleep deprived, or maybe the car accident I was in causing the need for a different vehicle caused a lapse in judgement, but these guys really pulled the wool over my eyes. The horn worked by a bi-pass button. It looked like a house door bell. I looked past it because it worked. Not even a month off the lot I had to replace the valve cover gasket, valve rings, the head gasket had to be resurfaced and the water pump replaced. The lot paid for the majority of it because of the "extended warranty" they had on it. BUT his mechanic had to do the work. Five months later, the drive axle broke. We replaced that. A month later, the transmission went out. We had to rebuild the entire thing. We drove the van a whole two times before the serpentine belt busted. After replacing the serpentine belt, the very next day we were informed The Car Store rigged our fuel line. Now we are rushing to sell the biggest money pit we ever purchased to get a decent vehicle. Thank you The Car Store for putting a struggling family with a newborn child into an even worse financial situation for a quick buck. You people make me sick with your empty promises and terrible morals.

Reached out multiple times trying to do a trade and purchase only to not get one response. Really…read moresuits considering I live down the street and the usually have a good selection.

I have had the worst experience with this company. The buying process was great and fast but then…read morenoticing that they do that to get you into a junk vehicle is a nightmare. Not but three days after buying my 2020 malibu I noticed issues with the transmission and then the car wouldn't go into park nor shut off. The months following I asked them to look at it multiple times. They simply said, " newer cars run that way". Months later, I was almost hit because the delay in shifting that could have cost mine and my children's lives. I went into the service center with a list of things I wanted to start fixing, then the transmission was bad as soon as he pulled it out of the parking spot. I could go on with the amount of issues I have had with the vehicles and the service at Mountaintop. Two transmissions, 3 brains, 1 engineer from Chevrolet and a year in the shop.... my car is still in their possession. I now have to go in to "trade in" a car with the company that I really could care less to deal with. My car has been in the shop nearly 3/4 of the time I have been making payments and paying insurance on. I would say the warrantee was a good idea because it has saved me from the monetary side. Other than that, I would never advise anyone to buy a vehicle from here.

Scheduled recall service work, per Ford parts were available. Used their concierge service to pick…read moreup my truck, get a call they have to order parts. They scheduled appointment for following week. Get a call the day before saying parts aren't in. They come to pick up truck with work order stating parts are in. They call saying they didn't know I had appointment scheduled, they scheduled it and came to get it! The parts are not in and they drove my truck to the dealer and back twice! The service manager called, I returned the call and left voicemail. Have not heard anything from them and it's been nearly a month!

Do not take your car here for service! Horrible customer service. Hung up on me when I confronted…read morethem about lying a my car!!! Wouldn't take liability for when they messed up my car.

Car advertised as NEW. Car advertised as IRIDESCENT WHITE PEARL. Wrong in both evaluations. Car was…read moreWHITE SUMMIT, Salesman said he knew that was wrong but did not say anything in advance because he said he thought it would not be a problem. Car has 2994 miles on it but they say its new because it is still owned by them. Other cars on site say LOANERS for sale at reduced prices just like the one i was interested in with less miles on it. If it would of said LOANER in front of AD, would not have even gone through this situation. They said that is why it was reduced because of miles, NO IT WAS REDUCED BECAUSE YOUR WANTING TO GET RID OF IT. WEB SITE SHOULD OF BEEN UPDATED WITH ALL CORRECT INFORMATION. WATCH OUT.

Would not recommend anyone with even half a brain to go here. Back in 21' I was able to buy a Chevy…read moreTrax from a dealership in Springfield, Mo. Never once had an issue with the car. After getting a job near town, my trax started having problems. I took it here because it was the closest dealership to me. Once there, they told me it would a few days before it got fixed because they closed at a certain time (no problem, I understand that) but then they told me that it might take even longer because they might not even have the part. (Really instilling trust already right?). Anyways, the days pass and they finally called me to tell me that my car was ready to be picked up and that the problem was apparently my "aftermarket subwoofer" that I had installed ever since I bought the car. Let's just say the next day as I am leaving for work, I go to start the car and it's dead.....again.....for a fourth time. After this, I called them and asked them why they didn't fix the problem and the lady had the AUDACITY to gaslight me and told me I plugged in the subwoofer again. I DIDNT. It wasn't the subwoofer... What's crazy is I took the car back home to a dealership that I've been to before, it was a simple fix. The cooling fan relay was stuck...Wasted time and wasted money going to this dealership and unless you wanna do the same...I strongly recommend NOT ever going to this place. Just stay clear, and go somewhere else.

Tried to buy a 2025 GM Sierra 2500HD truck from Doug Johnson and he confirmed that the truck was…read moreconfirmed using my credit card. I caught him lying 3 times as now the truck cannot be purchased. In between this I sold my truck and have nothing to drive after he confirmed the deal in writing and told me the truck was mine. This is very deceptive and a warning for anyone trying to business with this dealership. I called and left a message for his manager and never received a call back. Buyer beware here.

My service advisor was friendly,knowledgeable and understood my concerns…read more They addressed the issues I had and made the repairs in a timely fashion.

Our salesman was Mike Novacich. He was absolutely fantastic. He knew his product, was nice to talk…read moreto, couldn't ask for better. However, their pricing shown online is completely false. The truck I went to go look at was just over $55,000. If I wanted to pay cash, they wanted to charge me an extra $3500. Without a Ford GMC OR Chevy trade in, it is $1500 more.... ‍ This place is a joke. Stay away and don't make the drive up here because the prices look cheap. They do that to get you there and then you find out all this nonsense. In all seriousness, our sales person, Mike Novacich was really good. If you can deal with the Dealers BS pricing strategies then you should deal with him if you can. If it would give me the option to give them a zero star, I would. What they do with their advertised pricing should be illegal. I will definitely be sharing this with others.

I have been dealing with an issue on my old dodge truck for a minute now. Me and my mechanic were…read moreboth baffled so I looked around for a dealer to diagnose my issue. I call all the ones by my house and I was told 3 and 4 weeks out before they could even look at my truck. Troy is a bit of a drive but I figured it was worth a try. Not only did they have an opening weeks before everyone else, they called me today because they have diagnosed the problem and the part will be in Monday. A week before they the day they originally quoted me. I probably will never own another Dodge but I would highly recommend Jake and the service department at this location. I will update y'all on Monday if anything changes but right now I'm feeling pretty darn optimistic

That do excellent work and are excellent people worth get good pricing. I always take my cars there.read more

I've been using Scotts auto service for the last 3 years. They are upfront with repairs and cost…read more The repairs are done in a timely manner. Communication is first class.