Got a quote for plugs and coils for a 2019 Dodge Durango V6, and they quoted $1,600. They claim…read morethey receive high-quality parts. Parts from AutoZone are $365. Parts at other places were even cheaper. They said the cost for the "high-quality" parts was $800. I spoke with many mechanics who said the parts from Autozone will work perfectly fine. Scott's couldn't tell me what brand they use for parts because the price gouging would expose them. The point is, be very careful when dealing with them because you WILL pay more than other shops for just the parts. Do your research and don't trust solely on positive reviews. I had very high hopes for this shop as I been looking since Kenny retired from Mays Auto Center in Warrenton. I was looking for an honest shop that I could use for many, many years,

I've been using Scotts auto service for the last 3 years. They are upfront with repairs and cost…read more The repairs are done in a timely manner. Communication is first class.

Every vehicle I've brought here is fixed perfectly and very professionally ran, recommend highly…read morevery good pricing

I took my car here to have a right rear wheel bearing replaced. I knew what I needed going in. I…read morehave changed these myself many times but now that I have had lung cancer surgery I'm not able to do it anymore. The part for this car is less than $100 but let's give it 150 so they can pack something on. The time it takes is less than an hour, but let's just call it an hour to simplify this. Their ShopRite is $150 an hour. When I got my bill, it was $456.89. This is $200 more than that price should've been all day long. I will never take even a coaster wagon back to the shop if they do not fix this problem.

They were quick and responsive and able to pull my car out out of a ditch when another tow company…read morewas unable to and left. Great customer service and friendly staff. Highly recommend!

Werks came to save my wife this evening. They were professional, courteous, and extremely efficient…read moreand more importantly was not comfortable leaving her stranded waiting on a ride since the shop he was taking our car to was in the opposite direction that we live. I feel like I owe Craig the driver a debt of gratitude. He was actually at his last call for his work day and still took the call and extended his work day even in the pouring down rain. We will definitely make them our first call in the future.

Honest service. I thought I needed a transmission but the diagnostic said otherwise. Did not upsell…read moreunnecessarily.

I've been taking my vehicles to Jim at CTR for 15 years. The staff is friendly and knowledgeable…read more I've had repairs from full transmission replacement to oil changes. Today was the 2nd time something like this happened out there. I took my 03 pickup in yesterday and told Kevin I think the starter is going out. He called this morning and said they pulled it in, looked at it and found the nut holding the power cable on had backed off just enough to lose connection intermittently. They could have just stuck a new starter on and charged $300 or $400. They charged a half hour labor and handed the key back with a smile. It's stuff like that that keeps folks coming back. I wish they worked on boats too. I can't express to you how highly I recommend these guys.

Ben was a godsend!!!…read more My college aged daughter was 3 hours away from us, out in the middle of nowhere, just starting her final semester -doing her clinicals- in a rural school. In the cold and snow her car wouldn't start. Our roadside assistance took her to the nearest place but when I got the estimate for JUST a new starter I about fell over from sticker shock! She needed at LEAST a new starter, plus a battery, plus her brake lights weren't working all of a sudden. They were doing what a lot of small town places do, and were raping us on labor and whatever else they could. It had become a hostage situation at that point. Troy was the nearest, largest, town and I frantically jumped on the internet, checking reviews, and found Quality Auto and saw all the reviews about "honesty" and "fairness" and "work ethic". I called and Ben answered. He wasn't keen on spending a lot of time researching an estimate but, when I told him the situation, he took valuable time out of his day and ended up quoting me significantly less than the other place. I called our roadside assistance and, luckily, got a free tow to his place. I paid the other place the $96 bucks for their diagnosis. In the end she got her starter, a new battery and an oil change for about the same price the other place was quoting me for JUST the starter. The brake light thing worked itself out and I commend Ben on not taking advantage of me on that issue as well. It's hard when you're not able to be there to oversee things and your kid is stranded. I just had to TRUST A STRANGER on the phone. I feel that he WAS honest at every turn and VERY fair! He received her car around noon and had my daughter back on the road by the end of the next day (somehow!!). I know he's a small business and probably very busy, but he managed to resolve our problems honestly, fairly and in a speedy manner (at some expense to himself, I'm sure). He's a "good guy" and I get the sense that he lives by "good guy" ethics. Here in Lees Summit, we have a wonderful mechanic like that too- that we TRUST and is FAIR. But if I lived anywhere near Troy....Ben and Quality Auto would be my choice! Thank you so much Ben. You get "angel points" for this. So thankful we found you!

In my previous review of this business, I had a problem getting my air conditioner correctly…read morerepaired. My last interaction with this owner of this company he reply. He said to me when I asked him to make it right he said "I ain't making shit, right". I took it to Greg's automotive and they hooked it to their machine took the additional refrigerant out of it that was put into it at quality auto and now my air conditioner works perfectly. My experience with this particular shop, which is the first time I've ever been there was horrible. I don't know if they didn't know what they were doing or if they were trying to run up the price, I will leave it to the reader to decide

The staff at Troy Tire Center were friendly as soon as I walked in the door. I had all four of my…read moretires replaced today. They got my car in the shop as soon as I arrived & I was out the door quickly! I highly recommend this company & I'll be returning for any future mechanical needs.

Very honest and friendly, highly recommend and will be back. Thank you Larry.it was very busy but…read moreLarry got me in and out fast