Service department is horrible. Recently had a very disappointing experience with Poage Chevrolet…read more Customer service provided by the service department advisor, Tom. While having my Tahoe literally all day, from 6am to at least 3pm with zero communications I finally called them to be told "I don't know" when asked the status of my vehicle. Furthermore, Tom said he hadn't received the analysis report from the mechanic. Well maybe Tom, you should have at least taken the time to contact them for you paying costumer, but instead he said "I DON'T KNOW" WTF?! We rely on having two vehicles!!! It wasn't until the following late morning Tom called me and again seemed soooo disgruntled and miserable. Like he absolutely hates his job! Or maybe talking to costumers! Either way they did NOT do the work, we took our vehicle elsewhere. As we will plan on doing in the future. Tom, you need to probably find a different job with zero interaction with people.

I purchased a new  2024 LTZ Silverado Z71. I have been a customer of the Chevy Dealer in Wentzville…read morefor 39 years. The name has changed several times, but what hasn't changed is the quality of service and personnel. Kudos go out to Shaun Mgr, Carolyn and Joey Sales, and Stew Ser.  5 Star Company! Thank you

This has been, without question, the worst dealership experience I have ever had. I have owned 3…read moreToyota FJ60 Landcruisers in my life and NEVER had I ever had to deal with such nonsense and incompetence from private owners regarding past purchases of these trucks as I did with these guys. The owner had zero idea what he was dealing with when he purchased this truck at auction thinking he could flip it for top dollar. I spent over ONE YEAR trying to purchase a 1982 Toyota Land Cruiser from this dealership. For more than twelve months, I was repeatedly told the truck would be ready "next week." I flew to St. Louis on two seperate occasions spending over $1600 in flights, driving and hotels only to arrive and on the first visit to find out the truck wouldn't even start. Total waste of time. Still I stuck in there as the manager told me the truck was ready to "rock and roll". It did NOT rock and roll - not for a second...after waiting all that time, I finally drove it only to discover it was nowhere close to being ready for sale. The truck has major mechanical and functional issues, including a non-working speedometer and odometer, high idle, (2000 rpm!) repeated stalling during my test drive on major roads, a non-functioning choke cable, no spare tire, faulty door locks, a rear hatch that doesn't reliably latch, and numerous other issues that are completely inconsistent and frankly way out of line with a $25,000 asking price. Who does this owner think he is??? The truck is represented as having approximately 93,000 miles, yet the odometer doesn't function, making that figure impossible for me to verify. That raises very very serious questions that any buyer should investigate carefully and that the proper authorities now know. Throughout this process I received conflicting information from different employees, repeated broken promises, surprise fees, and a complete lack of accountability. After waiting more than a year, I was presented with a $550 service fee and told I would have to pay additional money to repair other outstanding issues - I was also told I would have to pay $250 to repair a fuel door latch that affects the security of the fuel tank. Instead of acknowledging my concern, I was told that fuel tampering would only be an issue "if you live in a bad neighborhood." That was an inappropriate and dismissive response to a legitimate safety concern. Are you kidding me? Despite all of these problems, I still made a fair As-Is offer, accepting the truck exactly as it sat and assuming responsibility for all future repairs. The response? I was simply told the dealership could not sell the truck at this time. After investing more than a year of my time, that response made absolutely no sense. Based on my experience, there are enough inconsistencies surrounding this transaction that I believe it deserves to be reviewed by the Better Business Bureau. Prospective buyers should independently verify every representation made about any vehicle before signing anything. The only reason this review receives one star instead of none is because there was one employee whom I felt was honest and trustworthy throughout this ordeal. Without that individual, this would have been a zero-star experience if Yelp allowed it. Buyer beware.

Buyer beware! My husband and I had an appointment to see a particular truck he found onl line…read more Spoke with a salesman via email who stated that the truck would be out front waiting for us. We drove over an hour to find out the salesman that emailed him wasn't even there and they has sold the truck right from underneath us the night before! The GM blamed it on AI! Not professional at all!! Bad business!

Service has always been awesome! Chris and crew are top notch. Thanks for taking care of us and…read moreour trucks!

I was visiting from out of town and my GMC Acadia started throwing codes and was having temp…read moreissues. I pulled into the service area for United and was greeted by 3 very friendly folks. They looked at my car and had a tech out to quickly diagnose it. They jumped in and fit my car in for repair right away. Within 3 hours, it was fixed and I was able to get back on the road back to Kansas City. Based on this first impression and good experience with them, I would absolutely recommend the service department at United. Big thanks to them for not throwing a wrench in my travel plans (pun absolutely intended).

0 stars!!! Drove 2hrs to be lied to about price of vehicle and hidden fees. Worst experience at any…read moredealership out of the 15 different in the past I've purchased from. Saw the vehicle on marketplace and price was clearly stated. After some talking with sales rep he then proceeds to tell us about all the other fees and a $1500 fee for not financing through them.

Tried to buy a 2025 GM Sierra 2500HD truck from Doug Johnson and he confirmed that the truck was…read moreconfirmed using my credit card. I caught him lying 3 times as now the truck cannot be purchased. In between this I sold my truck and have nothing to drive after he confirmed the deal in writing and told me the truck was mine. This is very deceptive and a warning for anyone trying to business with this dealership. I called and left a message for his manager and never received a call back. Buyer beware here.

First off, I have to say I have bought many cars in my lifetime and the MAIN reason we truly…read morepurchased from this particular dealership was because of the amazing salesman Kyle Linders.I can not begin to say enough wonderful things about him. The one thing most do not enjoy when looking at cars is the pushy environment you get when you go onto a lot. That was not the case here. Kyle was not pushy, he made you feel so at ease, answering every single question without making you feel uncomfortable or uneasy.. The funny thing was though, I wasn't even really looking for a new car, just happened to be driving by and seen a very cute, brand new Bronco, stopped to take a peek, & Kyle came out and was just so polite, kind and again, not pushy (so appreciative of that)... LITERALLY- We could not wait to go back the next morning even. It was the easiest, most enjoyable car purchase we have ever made. This gentleman is a absolute asset to this company. The car is absolutely beautiful and I'm thankful to Jim Trenary Ford in Moscow Mills for having such a beautiful car & for also having such a wonderful salesman on their team because honestly if the salesman had been trying to push me into this car (the typical way they usually do) in anyway, shape or form, or made it uncomfortable, we would have been out of there in a New York minute. However, This gentleman had heart and a personality (Rare nowadays)! 5 stars ALL across the board on this one you guys. Amazing job. I look forward to our next purchase with you all. Thank you so very much. Really and truly..

Do not recommend. My car AC has not worked correctly since June and I have contacted them several…read moretimes. Now I don't even get a callback. My warranty is supposed to cover this but the part is obsolete and I am paying for a car that the AC isn't working properly. BEWARE!

these guys got me in, did the deal and I was out less than an hour. Nice. Ukrainians. My peopleread more

They did a great job on my brake lines and were three times cheaper than what I was quoted at…read moreDobbs! Highly recommend them!

Service department has consistently gotten worse over the years. I've given them the benefit of a…read moredoubt more than once. This time 9am appointment for oil change and ture rotation they're telling me 1.5hr wait with an appointment!! Nope.. done with crap service. Behlmann of Troy is much better.

i called jim trenary dealership and told them the keyless remote they gave me for my 2023 equanox…read morestill was not working like it should and i was told maybe the battrey wasnt working and i said we changed it and it still dont work than he said to brang it in and they would look at and i asked will ihave to pay for that and he said yes, why should i have to pay for it when you gave it to me and it wasnt working that good this is bad way to do bussiness iam sorry i went to them karen polston

Read reviews beforehand drove from Alabama to Missouri looking for a specific car. Reviews pointed…read moreme to salesman Tony Coleman. Tony went out of his way to stay over on a Saturday while the dealership was already closed. Tony took a few pics more that site had. I traveled with 2 dogs and a son to drive the car back. Tony had bottles of water on his desk for all humans and dogs. I never thought I would have driven so far but was looking for the same car I already had to pull parts from older car. I am a retired firefighter/medic strive for perfection in a time of need. I must say Tony was quick on the spot and thinking ahead. His kindness and thoughtfulness made it a smooth and easy transaction. GO OUT OF YOUR WAY TO ASK FOR TONY.

Bought wife a newer car a little over a month ago, wife takes it in for it's first oil change,…read moreservice dept suggest a tune up at a cost of $600. Less than 5000 mile put on car since purchase. At no point has Gastorph offered to make things right. Just a possible undisclosed discount. Service guy tells me they don't just throw parts at a vehicle in hopes it clears the code but he's suggesting this tune up which might clear the misfire code? Is that the same? Never again Gastorph.

Best Chevy Dealership in Missouri mark my words!!!!!! Bought many cars from them and I have never…read morehad a single problem!