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    Frosty's Heating & Cooling

    3.4 (103 reviews)
    Open 8:00 am - 5:00 pm

    Services - Frosty's Heating & Cooling

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

    2 More Services

    Water heater installation

    Water heater repair

    Frosty's Heating & Cooling Photos

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    Recommended Reviews - Frosty's Heating & Cooling

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    Frosty's Invoice, passing the blame for the damage and responsibility for the repair to the owner.
    Chris G.

    I have used Frosty's for about two years now on the recommendation of my neighbor. All work had been good up until now (hence the 2 stars and not the minimum 1), but that changed in March. On Friday, March 18, 2022, a technician came to our unit to perform annual maintenance on our HVAC system, as well as to chemically flush our tankless water heater. From what I understand, the technical portion of his work was done well and I have no complaints. However, during the course of the latter task, he used our bathtub to fill his bucket and broke the shower valve cartridge. He turned off the water with pliers, finished flushing the water heater, and then departed, leaving our tenants without a workable shower. When my tenant told me what had happened and I saw the description on the invoice (see attached), I immediately called Frosty's and left a message with the answering service. I did not receive a return call. Because Frosty's was unreachable to discuss the matter and because my tenant needs a working bath/shower, I hired a plumber to repair the damage to the tune of $350. Frosty's disclaims any damage under item 7 of the invoice terms and conditions, but also offers a Satisfaction Guarantee on their website which states, in part: - "They [technicians] will clean up when they are finished and take personal responsibility for your satisfaction." - "If, when they have finished in your home, they have not performed in accordance with these high standards, we won't consider the job done until you are satisfied with the results." In this case, the technician left the home in further disrepair than when he entered and therefore did not "clean up". He also did not "take personal responsibility", as he passed both the blame for the damage and the responsibility for the repair on to the customer. Furthermore, he only disclosed the damage to the tenant, who is neither the owner nor financially responsible; I had to find out after the fact. I reached out to Frosty's several times via phone and email about rectifying the situation - perhaps with a refund or even an account credit in the amount of the plumbing bill. Over 5 weeks and I have yet to receive a response. Frosty's cannot by their own words "consider the job done" because I am certainly not "satisfied with results." Additionally, Frosty's has a picture of their Better Business Bureau accreditation displayed on Yelp, but if you go to BBB you'll see they are not accredited any longer.

    Receipt of how I was being scammed

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    6 months ago

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    Page 1 of 3

    Ask the Community - Frosty's Heating & Cooling

    Review Highlights - Frosty's Heating & Cooling

    Paul and Leo were the primary installers of the unit and it took them two full days to complete the installation.

    Mentioned in 9 reviews

    Read more highlights

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    Residential Express Heating & Air - Truly grateful for being 1 of America's 150 Favorite small businesses! featured in Entrepreneur Magazine, July 2023 edition.

    Residential Express Heating & Air

    (475 reviews)

    Called Residential Express for a full-system replacement quote in October. Was pleased with the…read moreexperience, which simply involved taking measurements and asking what changes I might want with the setup--much better than the high-pressure sales pitch from the bigger companies in the area. We pushed off the replacement thinking our unit would survive one more winter, but of course of furnace went out unexpectedly in the middle of the night during one of the coldest stints of the season. Called Residential Express the following morning, they pulled up my quote from 4 months prior, verified the price hadn't changed and were able to schedule me for a full HVAC replacement the next day. Freddie and Flavian arrived on time and were very professional moving through our house and working in our backyard and utility closet. They explained any changes they needed to make, went over the new setup and recommended service intervals, and hauled all of the old equipment away, leaving our house looking better than when they arrived. Very happy with our experience with Residential Express and wouldn't hesitate to use them again.

    RES installed new HVAC in September 2021. Freezing temps last night and my heat wouldn't kick on…read more Needless to say, it's cold in the house. Literally wearing a sweater and two sweater wraps. New HVAC filter, reset breaker. Thermostat batteries are fine. Still not kicking on. Sent Yelp message to RES because they have always been quick to respond. And they did this time as well and the woman who gave me a call was nice and tried to help. Pretty disappointed that they can't quickly swing by today. From what I've read, it's likely a dirty flame sensor or the ignitor switch (neither of which is a long job - I just don't have the tools). HVAC less than 5 years old, so parts are under warranty with RES; however, I had to call someone else. Bottom line: Someone else is coming today, but I could end up paying for parts. Kind of feels like my current needs weren't lucrative enough for RES to make a concerted effort to swing by.

    Frosty's Heating & Cooling - hvac - Updated May 2026

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