Exceptional Service - Fixed Our Heat in Hours Frosty's saved us after a month without heat. Our property manager had sent another contractor three times with no lasting solution - we were living in 50-degree temperatures with our kids. Frosty's technician - Tyler - arrived, quickly diagnosed the actual problem, and fixed it properly in just a couple of hours. Professional, competent, and efficient - exactly what you want when you need HVAC work done right. After weeks of frustration with failed repairs, Frosty's restored our heat and our faith that there are still skilled, reliable contractors out there. Can't recommend them highly enough. read more

Frostys saved the day for us installing a new system on 5/18/26 just before the 92 degree temp hit. The install guys were early and efficient. We are so happy with the quick response and price of the new system. Saved us a nights stay in a hotel to escape the heat. Great job to all the Frosty's crew and staff. Love the name btw!!! read more

Really happy with my install and HVAC decision. The owner and his staff took their time to help me understand the different options and worked with me on my budget and financing. The system I ended up with was a great value. The crew was great to work with and kept everything super clean during the install. It's such a breath of fresh air to deal with people who are genuinely accommodating instead of just trying to make a quick sale. If you're looking for a team that's honest and easy to talk to, I'd definitely give them a call. I know this sounds like a sales pitch but I am genuinely happy with how it all ended up. read more

Frosty's Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Alexandria, Virginia

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Stephanie, the person who schedules visits, is incredibly rude and unpleasant. I cannot comment on the work performed by the crews because I would never hire this company after my interactions with Stephanie. read more

This was the third time I used Frosty's to replace a piece of equipment in our house and each time my experience was outstanding. Frosty's technicians were on time, professional, knowledgeable and most of all they installed the equipment right! I never had any problems with the equipment they installed. Highly recommended!! read more

I've been a Frosty's customer for over a decade, and the company came through for me again when my water heater died over Super Bowl weekend. Once I realized the problem, I reached out the Frosty's and got an immediate reply. Not only did Frosty's figure out how to get my existing water heater up and running temporarily, to keep me in hot water, but they were able to schedule an expedited installation on Monday morning. The Frosty's installation team (James and Jerry) arrived on time. They were friendly, informed, and professional, explaining the process, and what I should expect. They were careful to put down floor coverings to ensure no damage to my floors and carpeting. The installation went by the numbers and the whole process took less than 2 hours. When I went to see the new unit and inspect the basement, you would never know the team had been there. Everything was as I had left it. I appreciate this small but essential courtesy. There's no getting around that appliances can be pricey, but the Frosty's deal and warranty were competitive. What made the difference for me was the attention to customer service. From my first call, Frosty's was in regular touch with me, ensuring the temporary fix to my old unit was holding, working over the weekend to get me a quote for a new installation, and keeping me posted on the expected arrival time of the installation team, so that I could better manage my own time. I was impressed that Frosty's reached out after the work was completed to ensure that I was completely satisfied. If you have air/heat/water issues in your place, please consider Frosty's. read more

Have used Frosty's since moving into my home as they did the install for the prior owners. After having issues with a mini-split, Frosty's provided some free over the phone troubleshooting that resolved the issue without requiring a visit. I really appreciated them helping me out without requiring an on-site visit. read more

I have used Frosty's for about two years now on the recommendation of my neighbor. All work had been good up until now (hence the 2 stars and not the minimum 1), but that changed in March. On Friday, March 18, 2022, a technician came to our unit to perform annual maintenance on our HVAC system, as well as to chemically flush our tankless water heater. From what I understand, the technical portion of his work was done well and I have no complaints. However, during the course of the latter task, he used our bathtub to fill his bucket and broke the shower valve cartridge. He turned off the water with pliers, finished flushing the water heater, and then departed, leaving our tenants without a workable shower. When my tenant told me what had happened and I saw the description on the invoice (see attached), I immediately called Frosty's and left a message with the answering service. I did not receive a return call. Because Frosty's was unreachable to discuss the matter and because my tenant needs a working bath/shower, I hired a plumber to repair the damage to the tune of $350. Frosty's disclaims any damage under item 7 of the invoice terms and conditions, but also offers a Satisfaction Guarantee on their website which states, in part: - "They [technicians] will clean up when they are finished and take personal responsibility for your satisfaction." - "If, when they have finished in your home, they have not performed in accordance with these high standards, we won't consider the job done until you are satisfied with the results." In this case, the technician left the home in further disrepair than when he entered and therefore did not "clean up". He also did not "take personal responsibility", as he passed both the blame for the damage and the responsibility for the repair on to the customer. Furthermore, he only disclosed the damage to the tenant, who is neither the owner nor financially responsible; I had to find out after the fact. I reached out to Frosty's several times via phone and email about rectifying the situation - perhaps with a refund or even an account credit in the amount of the plumbing bill. Over 5 weeks and I have yet to receive a response. Frosty's cannot by their own words "consider the job done" because I am certainly not "satisfied with results." Additionally, Frosty's has a picture of their Better Business Bureau accreditation displayed on Yelp, but if you go to BBB you'll see they are not accredited any longer. read more

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Sent an email via the company's site due to the owner's reply to try to reach out. Never got a response ‍.. so here's an updated review with a picture of my receipt. If the owner really cares, they'll know how to contact me. Will update if they will. Plus this is for everyone to see how they really charged 600 dollars for them to change my thermostat. Took advantaged of a young naive person. read more

Frosty's Heating & Cooling - Receipt of how I was being scammed - Heating & Air Conditioning/HVAC Near Me - Alexandria, Virginia

Highly recommend this company for any type of air-conditioning or heating repair, as well as yearly maintenance. Their Customer Service is always on point, you always speak with somebody on the phone. They call you back when they say they will and are very quick to respond and reliable with their prices. Having used numerous companies having lived in Northern Virginia my entire life, I would never use another company again. read more

I called Frosty's after the heat in my condo stopped working. The tech told me it was an issue with the control board which would cost $1,307.85 to replace, but they might run into issues replacing the control board which could add onto that cost. So, he recommended I replace the entire unit for $8,173.42. I had another company come to provide a second opinion. They determined the water line needed to be flushed and the refrigerant needed to be recharged. For $384.95, the heat is back up and working. read more

Top notch service....I was fortunate to be serviced by the owner of the company for my emergency Saturday no heat call! Thankfully Frosty's got me set up with heat for my cold home when my AHS Warranty company couldn't service me until that Monday...The problem was assessed quickly, without any hidden charges or unnecessary charges that I didn't need....which often happens with the contractors provided by the warranty companies...they seem to make the job larger/more expensive than needed...Frosty was timely..honest...and offered exceptional friendly service! Frosty also followed up days after to make sure all was working properly and even spoke to the warranty company tech to let him know exactly what was done and what was remaining... I really appreciate Frosty for being honest about fees/services which allowed me to still utilize my warranty company to complete the covered charges....thank you again and I highly recommend if you're looking for great service and good work - Frosty's should be your go to for heating & cooling needs! read more

Frosty's did a full replacement of our 30+ year old HVAC system, and it was a great experience overall. The owner, James, came over and walked us through the various offerings, including which units qualified for the latest tax credits. James was very responsive and patient with our questions, and his extensive experience working in South Arlington was a definite benefit. His team showed up on time when scheduled and did a great job replacing the old ductwork in our attic. We appreciated James' commitment to customer satisfaction - when we weren't satisfied with how our new, larger outdoor heat pump was placed on our patio, James suggested various alternatives and sent a team out to level the ground underneath and fix it to our liking without additional charge. read more

We live in a high rise condo and were having difficulties with the HVAC system. James helped us walk through the process of determining the issue with the system and provided expert guidance selecting the right unit to replace the old system. James was very accessible and immensely helpful as we navigated through the process. Paul and Trevor were the primarily installers and provided excellent, courteous, professional and efficient work. We are so appreciative of the work and support that Frosty's provided to us. We look forward to working with the crew for our future HVAC needs. read more

Frosty's heating and cooling recently installed an entirely new HVAC system in our home, the old unit was well over 20 years old, we could not be more pleased with the entire process, this is the 3rd home we have owned that Frosty's has come to our rescue!! Kudos to the whole team!! read more

I bought a heating and cooling system from Frosty's about 17 years ago. I have just purchased a new system that will be installed in March. After the 10-year warranty expired, I continued to pay for a maintenance plan that had my unit checked twice a year. I had almost no problems with current unit--just it's expected longevity--and anticipate having the same experience with my new unit. Although it's clear that the quality of the unit itself is of utmost importance, I believe that the personnel maintaining it is extremely important as well. I have had the good fortune to have Phil R. maintaining my system which he has been doing for as long as 10 years. I request him each time I'm contacted to make a maintenance appointment. It was Phil with whom I discussed my new unit purchase and ultimate decision. It is Phil that I will continue to request. read more

Tenant called one Saturday morning and said AC wasn't working. I am a distant landlord, so I called Frosty to investigate. Technician James called me back and said that before he goes out, perhaps thermostat has a battery that needs replacing. Called tenant back to check and that was indeed the issue. James saved me the expense of an after hours service call. This is great customer service. read more

I cannot say enough great things about Fosty's Heating & Cooling! Their professionalism and responsiveness was astounding. I have an infant child and upon hearing this the Frosty team serviced/repaired my unit to facilitate my family with incredible efficiency. From this experience Frosty has made a life long customer. read more

We called Frosty's after calling another company that told us we needed to have our unit cleaned. After that service, the A/C still wasn't cooling well. I told the Frosty's agent when I made the appointment that I only wanted a diagnosis of the problem and the agent said it would cost $129.95. I agreed and scheduled. The tech showed up early and my husband, who's on an oxygen supply, told him he had to get his husband (me) who's upstairs. The tech said "Well how long is that gonna take, I have other calls." Then, when he came inside after looking at the outside unit he started explaining to me what he was finding and wouldn't let me ask any questions. He continued to interrupt my questions when I tried. When I told him I didn't understand, he said, "Well I can't dumb it down any more than I just explained." He said next time call someone else and then said we owe $300 for the work he did! I said I was very clear that I just wanted a diagnosis and he said, "Well you saw me working out there." I told him again that I just wanted a diagnosis and he said that I was refusing to pay and he'd charge the $129 and next time to call someone else. We will! I checked the "yes" box on their reliability because he showed up on time, but I can't speak to any other reliability. I don't know if the tech was reacting to our rainbow flag and my husband's reference to his husband but, in any event, telling someone on oxygen to "hurry" is just offensive. His attitude from the start was poor, and only got worse. Follow up: On Friday, I called the company to complain and was told someone would call me back on Monday. Today is Tuesday and no one has cared enough to call back. Really poor service both from the tech, and management. read more

I needed to have some duct work moved to make room for another project in my attic. Frosty's guys were prompt, polite, and they did a great job. This was my first experience with Frosty's but it won't be my last. I will definitely call on them for other HVAC needs in the future read more

Are you a woman in dire need of being condescended to? How about being interrupted repeatedly and mansplained about valves and wrenches to? Well then this is the company for you! Turns out, if you call several days in advance, clearly explain the problem along with photographic documentation, you too can have a service tech show up and waste hours of your time attempting to dramatically overcharge you simply because you have ovaries! Call now, as those at HQ would also like to talk to you about how you shouldn't have hired them in the first place! *Update* - Shannon from O'Neill Plumbing able to do exactly what Frosty claimed would be "difficult, maybe impossible" - and instead of #misogyny, Shannon brought politeness, timeliness and good cheer. Really, it's up to you what you're looking for. read more

We used Frosty's for routine maintenance twice a year for five years. The work was fine. They have you pay for both visits at the beginning of the year, and the payment is non-refundable, which is reasonable. But when we moved across town in the early fall (within their service area), they refused to service our new address. The person on the phone said the contract was "non-transferrable," even though it was nowhere in writing. So they were basically going to charge us twice. I told her this would cost them our business, and she shrugged it off. So we had to have them service the old address right before we moved out. It would have been very easy for them to keep our business, especially since the prior owners of the new address had used them. But now we'll look for a company that values its customers. read more

Absolutely the WORST heating business I have dealt with in several years. Management is unorganized and unprofessional. Mary (VP) accused me of lying when I explained to her Dixie told me the service was free and on the day of service they changed their mind of the free service and gave me an invoice of $19,000, which was supposed to be for $190 for a year. When I opted for one time service and instead of offering a compensated/discount rate for all their mistakes, Mary threatened to send me to collections if I didn't pay $115. Stay clear away from this business and go to Air1Tech. There's a special place reserved for those who take advantage of innocent people in which eternal damnation is an endless time compared to earth's temporal time. Dante talks about this place in his famous book. read more

Great job by their professional tech, Todd K. He did a thorough maintenance job on my outside A/C unit, to include taking care of a nest that a mouse (RIP) had built, and a wire repair that avoided a potential fire. He took the full medical precautions and explained to me everything that he was doing. Recommend the service agreement for heating and cooling, this saves a bit of money. Also a military discount is much appreciated. Will definitely recommend them. read more

They do not consider the customer's best interest. I got an inspection of my HVAC system and paid extra for a part that the service person said needed to be replaced (total bill over $400). The system malfunctioned one month later and Frosty's tried to charge another $150+ for a revisit, b/c their "warranty" lasts 30 days and I called on the 33rd day. I would've spent much more than $150 to repair/replace the system, but their lack of grace about 3 days has caused me to lose trust in them, their quality of service, and their business. read more

Don't mess around with other companies just call Frosty's. We had been without AC for 20 days while waiting on another company to get their act together and return to fix our HVAC. Frosty's sent JAMES out to us right away and he took one look at the mess the other company had left and got to work on a solution. We did need a part ordered but he found a work around to keep us cool before tomorrow's heat wave begins. JAMES was extremely pleasant, funny, and MOST IMPORTANTLY knew what he was doing. Thanks to him we will have AC tomorrow when it is 95! 5 stars. Highly recommend read more

Frosty's did a full replace of our HVAC system, and we couldn't be happier. They were able to get the work done quickly (especially important with the heat, we needed the AC back!) and their price beat the other estimates by a wide margin. The service techs were knowledgeable and friendly and answered all my questions about the work. Most importantly, the next time I need work on the AC or furnace, I'll be calling them again. read more

I called Frosty's for an emergency HVAC issue at a rental property. Over the phone, the technician mentioned a normal diagnostic fee would be $119, but for after hours, it'd be $219. Unfortunately, it was 90 degrees today and the house was already 80 degrees due to the issue cutting off AC early in the day. So I bit the bullet on the diagnostic price. Technician arrived sooner than expected due to a last minute cancellation. Received excellent service from him. He checked the outside unit and then moved inside, finally diagnosing the issue at the thermostat. Before installing, he quoted me the price on the thermostat and so it was clear I was going to be paying an arm and a leg for this. I agreed. Overall, the service was great. I appreciated them coming out on such short notice and the technician was prompt (called before heading over, quoted me an expected arrival, etc) and fixed my issue. I'm only 3 stars because the final bill was nearly $800. The $219 after hour diagnostic fee did not go towards repair (technician mentioned the normal diagnostic fee is negotiable towards repairs, but not the after hours)... and I was charged nearly $600 for a thermostat + install. I've installed the nest/ecobee tstats myself in about 30 minutes... maybe the honeywell/trane ones are more complicated? But this seems a pretty inflated price... Use them if you're desperate. I would shop around for better prices otherwise. read more

I am not going to comment on the actual quality of work since I never hired them. Their estimate came in $3000-$4000 over the estimates I got from two other companies for replacing my HVAC and hot water heater at the same time. I never had a bill of this magnitude since I am a relatively new home owner, so I was not sure what to expect. I now know from experience how important estimates are. read more

I had a great experience working with them. Was looking to replace my AC and they quoted me 5k less than other bidders and got the work done quickly and gave me lots of good information on what they were doing and how/why. Would highly reccoment read more

Frosty's has earned our absolute loyalty over a period of 12 years. They installed our Trane HVAC system back in 2007 and have maintained it superbly ever since. Our most recent experience illustrates why we stick with them. We just had a worst case scenario when our system seized up at midnight leading up to the literal hottest day of the year (check the date on this review for reference). They came out promptly next morning, hours ahead of when we expected, on a no doubt insanely busy day for them, immediately diagnosed and corrected the problem. I couldn't ask for better dedication, professionalism-- and RESULTS. read more

Best service around! Was able to get same-day technician visit on a hot summer day a few years ago when my old AC suddenly died. Tech was able to get it running and cooling again, but warned me that the system was old and on its last legs. Last June it died for good, Frosty's tech was again able to visit promptly & email me 3 choices of replacement by that evening. Very happy with new AC. Coincidentally, my elderly next door neighbor's AC gave out a few days later. I gave her Frosty's number & the president of the company came by that evening to check it out. She too now has a new Frosty's AC and we've both been cool and comfortable ever since. Review in 3 words: Prompt, polite, precise. read more

Agree with Cynthia S. below. Amazingly rude service from Mary (VP) who also accused me of lying. I've spent $8000+ with them in the past 10 years and the repairman told us the overflow line in the back of our HVAC was sagging and he put in a better line. I asked, "why wouldn't it have been installed better the first time" and he said, "I don't know I wasn't the one that installed it." Our basement flooded from the poor installation. I called Mary to explain and she said the repairman didn't say what he said to me. They'll take your money when it's $3500 or $5000, but won't stand behind it. Beware of rude and accusatory customer dis-service. read more

My husband & I work a lot so it is difficult to schedule with these guys because they do not do weekends. I called to schedule a duct cleaning for the Friday before Memorial Day & they told me they aren't working that Friday in preparation for the holiday weekend! 4 days in advance, huh? Also, they are familiar with the complex I live in & asked me which model condo we owned. He explained they don't like doing the top floor condo's because they are a real pain. I took a day off from work during the week to have them come out & they called me 2 hours before the appointment to cancel without an explanation, apology or even an offer to reschedule! read more

This is the WORST company that you can get service from. The service is TERRIBLE. I was also told that the technician will come at 8-12 but they randomly decided to schedule the tech call from 12-4. I told them that I had to take off from work which is difficult and also that I have PETS that are having a terrible with the heat. I have a dog and two cats and have been suffering for the past week and the day comes for the scheduled appointment and the company screws it up. I spoke to the customer rep - SUE and she is very rude. She tells me there is nothing she can do and they I have to deal with this time. I will NOT recommend this company to ANYONE. read more

Frosty's is not a great company at all and the owner can't be trusted. I had an indoor and outdoor unit (brand new) installed by Frosty's. The installers at the time were great. One pointed out that the indoor unit was damaged and who knows if another one was ordered or not. I'm five years in and this indoor unit is toast. I've had to replace the motor and now there is a leak in the coils and I'm stuck having to buy another brand new unit when the first one lasted over 15 years. All dealings with the owner haven't been pleasant. Don't do business with Frosty's! Much better companies in this area and a lot to pick from. read more

This is my first online review, though i have been using the internet for decades. I have justified my reluctance to join this community collaboration by relying on the belief that making assertions based on a single event may not be completely fair and that joining this network of contributors entails the responsibility of being consistently involved. And, of course, there is enough negativity on the internet. However, never before have I encountered an organization that has developed procedures for utilizing negative customer service tactics to create a positive income stream So my hope is that by entering this online community I may prevent someone else from repeating the error I made by hiring Frosty's We own on older condo in Arlington that is a rental. The HVAC system went on the fritz, and the original installer retired during the repair process. I called Frosty's because they are close and I have seen them in the area. I described the issues in detail and let them know at the time that our tenant would be out of town the following week and it would be best if I could have the work done then. I was told they would need to send a technician out to make a diagnosis, but they were willing to fit me into their schedule on the day and time our tenant was available . I drove to their Colvin street location, signed the paperwork, and gave them a check for the 129.95 diagnosis fee. Larry went to the condo to perform the diagnosis and sent this report on 7/29. work performed. Work performed: Recommend disconnecting the line-set at the indoor and outdoor units and blow out with nitrogen/RX11 to look for restrictions or sludge. Owner stated that he has gone thru 3 compressors in a short amount of time, all shorted start winding to ground, he is convinced there is a restriction in the line-set. This needs to be verified as well as making sure the indoor coil isn't restricted. Two filter driers in system (liquid line outside of outdoor unit, inside outdoor unit). Will work up quote. ***NWD*** Needs Work Done ­ Need to work up quote for work to be done. Need to verify whether or not the problem is with line-set/indoor coil. Need nitrogen/Rx­11, 2 men, 4 hours, Rothenberger Press, 2: 3/4" Rothenberger couplings, 2: 3/8" Rothenberger couplings. I called Frosty's on 7/30 to check the status of the quote and to attempt to schedule the work for the following week. I spoke to Stephanie who said she would text when she sent the email with the quote so I would know to respond.. The silence has been deafening. So for the 129.95 diagnosis fee, I got a tech coming out, saying the unit is broken, and that he needed to work up a quote to make a diagnosis, and nothing else. No return phone call. No e-mail with quote. No explanation. I have begun my search again for an honest, responsive HVAC company. I will update this review with the resolution of my issue. But believe the negative reviews. There are customer-oriented HVAC companies in the area. Frosty's is not one of them. read more

Frosty's has been wonderful and I wish all service providers would be as prompt, courteous and professional. When we recently had the recent 100+ degree heat wave, our AC wasn't working properly and I sent an email on a Sunday asking about service for the work week. I got a response from the owner same day and he had a technician (Carlton) at our house 8am the next morning. Carlton was a delight and the type of person I felt very comfortable with having in my home--personable, professional, liked by my dogs. We then had an unrelated problem (vents that dripped that we knew about for a year but had forgotten was an issue when they came out for the other problem) with duct work shortly thereafter and again, same prompt, courteous service. Prior to this summer, the last time I used Frosty's was at my prior house years ago when the AC unit died and they replaced the unit at a great value and quickly and fixed some pre-existing shoddy wiring issues without charging me. I can't say enough good things about how prompt the service is, their can do attitude and my comfort with having each of their techs in my home. They were even good with my dogs! Two thumbs up! read more

So far, customer service has been nothing short of great. Our A/C hasn't been working and before it starts getting very hot, we wanted to see what has been going on. We were able to get an appointment next day from the friendly staff over the phone (I believe we spoke with Stephanie?). Today we had the joy and privilege of meeting Todd when he came to service our HVAC unit. He was punctual, called when he was on his way, and was very professional. He was incredibly knowledgeable and thorough in explaining what he was doing and why he believed certain repairs/replacements needed to be done. He paid attention to detail and did a great job at fixing the wiring issue of our compressor to buy us some time in reaching a decision about what to do in the long-term with our old unit. He advocated on our behalf to get us the best possible deal for other work which we will eventually have to do. We know of other people in our building who had similar work done by other companies/technicians and were charged much more. He was also just an all-around good person. Will definitely continue working with Frosty's and Todd. He is honest, knows his stuff, and takes care of his clients. Thank you, Todd! read more

Visit was great. John W. was professional and on time in the window. They updated me when he was dispatched via email which was very helpful. He took measurements on two AC systems and mentioned the service plan, but didn't apply any high pressure sales tactics. Was pleasant to talk to and friendly. Would definitely hire again. read more