Customer Service is shitty. Warranty work was to take place today and asked when they were going…read moreto come since no one showed up. I got a text back: "It kind of poured rain for most of the day. Maybe you don't work outside. I'll get back to you on when I'll get there" This company can F themselves!

Joe the owner is a piece of work. They "opened" my pool, took the cover off, and "opened" pool…read morewhich consisted of taking the mesh cover off and taking plugs out. Not turning on the pump, the heater, nothing. $353.00. AND left a plug in that auto fills the pool, causing it to keep pushing water through, which caused a hard water stain of a 6x8 area of my concrete. The water treatment couldn't keep up with the amount of water it was trying to push through, because the plug was left in! Joe tried to blame me, saying the couldn't see the plugs because it was swampy, which was total untrue, it wasnt merky at all for the first 12 inches of the pool and they sure didn't have problems taking out the others. They missed it, didnt know what it was due to inexperience. The problem: inexperienced workers that have clue about high end pools. He is selling the company, probably because he can't keep workers. He shouted at me saying "I will write the bill off (because I said I am not paying until you get rid of the 5x8 stain on my concrete) but we will not service you anymore". I didn't call for their service anyway, my pool guy chose to contract it out because he was busy, I would never want them back!

These guys are fantastic! They were recommended to me through Next Door. They helped me out when I…read morewas in a pinch due to another company not being able to come out to finish a job. They really do know their stuff and they care. We will be switching over to Cliff's for all our pool needs. Highly recommend.

I can't speak about their work, but I can say that we left a message via Yelp asking if they could…read morecome over to assist with our pool. That was May 3rd and as of today May 5th they still have not got back to us. We tried another company the same day called Pool Commander and they messaged us back within 2 hours. JUST SAYING :)

We have been customers for 11 years and in the past two years have had 2 warranty issues and we…read morecouldn't be happier with the recent service and communication. Chad and Brett quickly addressed our issues and fixed them even working late on a Friday night on the same day we called.

I have been a customer of Custom Pools for 35 years- yes Ginny was great. I have had excellent…read moreresponse with both the owner and his employees whenever I have needed help. That includes opening and closing my pool, service and replacement of my pool heater, pump and filter. These workers that have come to my home are very good and I am sure are hard to find. I am satisfied you are in good hands still with custom pools.

Brent helped us late on a Friday night after we cracked a step repair job from a previous…read morehomeowner. He was responsive, honest, answered all of our questions, and very nice. He won our business.

Unfortunately he doesn't respond to voice messages. I was looking to find a reliable person /…read morecompany to open, close and service my in ground pool.

I replaced a 19 year old Jacuzzi with a Hot Springs. Despite the expense of converting my previous…read more50 amp wiring to a 20 and 30 amp GFI breaker (if you have to ask, you can't afford it), I have been delighted! The water has been soft and the salt system seems to dry my skin less. Can't be happier!

We purchased a Hottub from Hot springs in the Woodbury location and had nothing but great service…read morethe entire time. We had a difficult remodeling project involving many parties and the Hot Springs team was by far the best one to work with. Markas and Keo were very flexible with our ordering and scheduling process to ensure it got done on our schedule. Their installation/service team were top notch. The Joshes and Janvirer were a huge help and went above and beyond to ensure everything was perfect for the install and getting the tub functional. I highly recommend Hot Spring Spas for your new Hottub!

A Pool Day delivered an exceptional experience from start to finish. From the very first meeting,…read moreit was clear they genuinely care about their work and are passionate about providing top‑tier service in a competitive market. Their guidance helped us choose a fiberglass pool, and after doing extensive research on the manufacturer in Quebec, Canada, we felt confident in the quality of the shell they use--especially compared to many other installers who source from southern U.S. manufacturers. It also carries a lifetime warranty and can pass this along to the next homeowner if we ever decide to move. Communication throughout the entire process was outstanding. They always took the time to sit down with us, answer every question, and clarify anything we were unsure about. The install crew was meticulous, professional, and clearly took pride in their work. They stuck to their schedule, and whenever something changed, they proactively updated us so we could adjust our plans. The electrical crew was equally impressive--so much so that we plan to use them for future projects. The landscaping and irrigation teams also did a great job, following up after the fence and sod were completed to make sure everything was dialed in perfectly. It meant a lot to have Chad and Zack stop by several times during the project to ensure everything was meeting our expectations and to take care of any remaining checklist items. Their involvement showed a level of commitment you don't often see. If I had one suggestion for improvement, it would be to provide manuals and pool information up front and offer a starter kit with chemicals and cleaning essentials--maybe even include it as part of a "package price." Despite Minnesota's unpredictable weather, our pool was installed in just under four weeks, and my family has been enjoying being able to cool off with the hot weather we've had as of late! We are looking forward to hosting many parties with friends and family moving forward. I highly recommend A Pool Day to anyone considering a pool installation. Their professionalism, craftsmanship, and customer care set them apart, and we're thrilled with the final result.

You get what you pay for, which is what we got. Top quality, amazing service. Highly recommend…read morefor anyone who wants quality product, fair price, and customer service you would expect from a company that cares about the customer.

We bought a spa here a couple weeks ago and have been THRILLED with the service both during the…read moresale, during the delivery, and post-sale. First during the sale Mark was very patient and helpful as we learned about the ins and outs of buying a spa. The Dimension One brand is a quality tub and we were very impressed with some of their innovations that you can't get elsewhere. We ended up buying a floor model for a lower price and with a quicker delivery which we loved! The delivery team was nice, helpful, and quick. They took away our old spa and placed the new one in the location carefully. After it was delivered, Mark even came out to give us a demo and a chemical tutorial which was a level of service I never expected! I am thrilled with Poolside on all levels right now!

My family and I are recent owners of a hot tub and needed help getting set up with the right…read morechemicals and understanding the process for maintenance. Poolside was a great choice. Friendly helpful service. The process started with bringing a sample of water which they tested to help know which chemicals to use and at what level for weekly maintenance. They took the time to explain each step of the process and gather all the chemicals needed. Pricing was fair for all the products and we were glad to learn they also do onsite service and maintenance. Would highly recommend! Thanks Poolside glad to support a local business!

We have a Toto dual flush toilet that started "sticking" when flushed. We scheduled service, had…read moreto cancel, rescheduled and service tech evidently did not know what to do - did something to the toilet so you could no longer "jiggle the handle" to get the water to stop running - his solution was to turn the water supply off - charged $610 for his visit and canceled visit. What a joke - no references or referrals for Bruce Nelson Plumbing. Subsequently ordered a replacement part online and fixed the problem in about 10 minutes - pretty good for a retired accountant!

We had a cracked waste pipe that was leaking water. We contacted Bruce Nelson Plumbing and they…read morescheduled us for a few days later. John was able to complete the work today and we are very happy with the result. John was very thorough, answered all my questions, and the final bill seemed very reasonable.