I have had scheduled two appointments to get fiber optic internet installed at my residence and no technicians arrived. When I called into customer service they informed me that they are not able to assist me with anything because
"I'm not a customer yet". Their customer service is horrible and rude. They talk over you when you are trying to explain to them what is wrong. They do not care what you have to say and are not willing to assist in any way. The second appointment I had they kept telling me that the technician was there and had called me but I did not receive any phone call from the technician and they did not arrived during my window time. 20 minutes past my window time I received a message of "sorry we missed you". I was still at my residence and confirmed they did not "miss me". I'm told the internet service is great IF they come and install it. I would not recommend this company to anyone. read more