Frontier Internet

2.6 (5 reviews)

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Gary S.

0

2

0

3 months ago

Frontier just wired our neighborhood for fiber. We had it installed, and less than 24 hours after installation, service went out, and is still out many hours later, with not only no explanation, but also no expected fix time. Awful customer service. At least they lived up to their very horrible reputation. read more

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Tom F.

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1

0

1 year ago

Awful ISP! inconsistent and has a constant Washington DC ip monitoring the traffic. Never had this issue with comcast or optimum

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Elizabeth B.

143

20

1

2 years ago

Fiber is the way to go! No service issues going on 2-3 years. Salesman was effective and honest. .

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Leslie J.

0

5

9

3 years ago

We has Frontier at our Farmhouse for 5 years. Love it, reliable service, fast, we never had buffering. We can't get Frontier where we moved too, and it's not anywhere in the Stix like our farmhouse! But they said no service for Swauger Valley Rd. So we got the ( more expensive) Spectrum. It isn't as reliable as Frontier. We get more buffering and it goes on and off sometimes. So I love Frontier internet!! read more

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Noah G.

0

1

0

3 years ago

the service is terrible and expensive for what you get. I'm paying 50 bucks a month for under 200 mb and multiple times a day it turns itself off for a split second long enough for everything to disconnect. Also to cancel service you are required to speak to someone between 8-4 monday - friday instead of just using the website. terrible company terrible service terrible customer service. read more

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T-Mobile

(3 reviews)

Horrible! Terrible customer service. Please go to another store. I went for pay a bill and could…read morenot pay it because I didn't have the pin # for a nursing home resident. Shame on them.

The staff member I worked with today didn't seem to want to work today. Not helpful in explaining…read moresituation nor customer friendly.

Verizon

(8 reviews)

$$

Verizon salesman Zach Napier did a fantastic job adding a new phone and additional line.read more

If I was able to give zero stars I would. Terrible customer service, the guy who was helping me…read morelied to me about how they do contracts instead of admitting they messed up my paperwork. Absolutely disgraceful

Kinetic by Windstream

(2 reviews)

Internet went down they came to fix it and accidentally disconnected our home phone over a week…read morelater and still no home phone

If I could give a negative Star review I most certainly would. This is by far the worst service…read moreprovider you could possibly find. You pay for "high speed" internet and can only get 10mb service, that's hardly high speed. Not to mention it disconnects every 20 minutes or so, but when you call support they tell you everything is good on their end. Clearly it is not, considering this happens to every device in the house when it happens. Unfortunately it is the only provider in our area. If you have other options in yours you should go with options other than this. 100% complete garbage. You would think they would care about a customer that has been with them for 20+ years.

Frontier Internet - telecommunications - Updated October 2026

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This is the first review I have ever posted, if that says anything about the level of…read moredissatisfaction I had with this experience. I came in to ship a guitar case and already had a pre paid shipping label, all I needed was a box to ship. Trenton the cashier who rang me up, and first telling me it would be $5.10 to print the pre-paid packing label. After initially shocked by that outrageous sticker price, I shouldn't have been surprised to see the rest. Trenton told me the total for a cardboard box, bubble wrap and tape, was $62.99 and $25.00 for labor!! I kept asking if I could just buy the box, and Trenton insisted they had to pack it. $99.73 for them to print a single shipping label, and provide a cardboard box for shipping. On top of the insane price gouging, the employee was incredibly rude and condescending. I ended up just paying like an idiot and borderline confused by the whole experience. Note to anyone headed there, go elsewhere for materials you may need and set your expectations very low.

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