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    Frontier Airlines

    1.5 (94 reviews)

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    Worse airline ever. 4/25/25 a white woman initially refused to help me, she claimed I couldn't board an hour until departure... which isn't a rule. It's 20 mins according to the ticket. She harassed me for $25, saying "what about the card you bought the ticket with". So, instead of helping me, she wanted to charge me for her help. A boarding pass. At least tell me how to do this without their help.... they didn't want to assist. I had resigned with recording and leaving the airport. I had planned to not be bullied and would escalate the situation. I was at the airport 15 mins before I was refused help... frontier is the worse! The cheapest little, bootleg, discriminatory ​company. Don't waste your time & money!! I have a video.

    Natalie C.

    Fast check in at front counter, friendly staff! Got everything taken care of quickly and efficiently. The waiting area has plugs and usb charges at every chair which is great! The area is clean, space is wide open.

    This makes me nervous
    Michael E.

    We were taking a weekend trip to Florida and a friend suggested Frontier Airlines. He said "you can get a flight for $29. My wife suggests we try it. I'm the kind of person that doesn't do well with change. I've been flying Southwest to Florida for decades, but my wife says let's try and since her sister was coming along with us, my wife wants it to as cheap as possible for her sister. So there's a lot you need to know about Frontier Airlines. First, there in the old, or should I say original section of ISP Airport. Next, you pay extra for everything. Example: Carry on. $35 each way. Want food? Extra $. How about a bottle of water? Extra $. Oh, almost forgot, want to pick a seat. Extra $. By the time you're finished you'll probably pay close to what you might pay on another airline. Next, there planes carry about 260 passengers. This is the longest plane I've ever seen. Wait for this one.. seats are hard plastic with a very thin cover. To boot they don't recline. Food trays. About 3" x 8". Now I understand why they don't give drinks or snacks, they don't fit on the tray. Weighing all the pros and cons, I don't think I'll be flying Frontier Airlines again. Sorry.

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    rude a## staff, the airline seats so uncomfortable, and again the staff was rude asf terrible customer service

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    Frontier Airlines - airlines - Updated May 2026

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