GOOD WHERE IT COUNTS Virgin Atlantic doesn't participate in TSA Pre. So even if you have a Known Traveler Number (KTN), you're stuck going through the regular security line - which at JFK can be insane. The check-in and seat selection process seems broken. One agent said you could (should) go online a day in advance, and so did an automated text alert. But the site didn't work, and provided an incorrect error message. A different rep explained that actually it wasn't available. But the planes are in good shape, staff is friendly, and ticket prices reasonable. read more

I havent flown Virgin Atlantic for many years and was excited to come back. I got to JFK and couldn't access my boarding pass. An agent called Charmila was UNBELIEVABLY GREAT! She helped me - was charming, gracious, patient and went above and beyond She is a true asset to your company! Thank you Charmila read more

My sister and I had to go to England to take care of some personal family business in mid February and it was up to me to book the flights and accommodations. Luckily I had Expedia on speed dial and located the best flight through Virgin Atlantic. The first choice was Air India ... wait, Air INDIA?? - I don't even want to know. Virgin Atlantic was fantastic!! A personal entertainment system including movies currently in theaters, cool music, video games, free snacks, beverages and the meals were very tasty... PLUS they give you a complimentary glass of wine with your meal. If you are really nice you can get a beer or mixed drink between meals too. What a way to travel! THANK YOU Richard Branson - your vision is exquisite and very much appreciated by the frequent fliers that I had occasion to converse with over the 6 1/2 hour flight home. Delta and American can go pound sand for international flights in the future as far as we are concerned. read more

Virgin Atlantic Airways - Airlines Near Me - Norwalk, Connecticut

LOVE love LOVE love! This is the Target of all airlines. It's cool, It's hip, It's cheap! I've flown with them about a dozen times and never had a bad experience! Great food, snax, goodie bag. Seats are comfy. Movies are good. What more can you ask for? read more

One of the highlights of my trip to London last march. I will never forget how amazing they treat their customers. Every stewardess was super sweet, nice and helpful the entire flight. Their premium economy is every other airlines first class. I will never fly with another airline again thanks to Virgin. British airways can go suck it. I was devoured by all the food (which actually was tasty!) and lovely drinks the entire flight. Mimosas or just plain orange juice or champange when you first get on, fruits and breads throughout the flight, cookies and yummy desserts after your meal! It was like never ending food! The in-flight entertainment is wonderful. Awesome selection of movies, tv shows and music. Sometimes there are even movies that recently came out on dvd or are still in theaters. I actually got very sick at heathrow ( I was due to board a flight to nyc) and one of Virgin's employees Michelle took the time out to help me to the terminal, called the airport doctors (who said I shouldn't fly), booked me a hotel for an extra night in london, hailed a cab and had someone drive me around the airport in those little golf cart things. She was honestly the most sincere, sweetest person I have ever met at an airport and I praise Virgin for hiring such amazing employees. She is one of the reasons I will always continue to fly Virgin Atlantic and I do hope everyone can experience traveling with them as well. read more

Flew on this airline a while back to London. Loved every minute of it. Date Rating: N/A Pick up Scale: N/A Strong Suggestion: Do whatever it takes to sit upstairs!! read more

I was so excited to try out Virgin Atlantic! Notice the word WAS! The airline was ok...just ok. The TV in the back of all the seats never worked except for the last hour of our flight and when you are flying overnight....you need that mindless crap to get to sleep. The stewardesses never seemed to look worried that everyone was cranky because of no entertainment. The seats were not bad I guess...my long legs actually had room unlike some american airlines. The food was decent ...ok it was just ok. What can you expect from airline food anyway. I suppose I will fly them again if I have to but if I had my choice it wouldn't be Virgin..... read more

At least corporate Virgin Atlantic listens to complaints. I received a email addressing my concerns and gave some complimentary points in hopes that I'll continue to fly Virgin. We'll see. read more

As airlines go, VA is actually pretty good.The airplanes have a little bit of a nightclub-wannabe vibe to them, with some blacklight and weird fittings, but beyond that it's pretty normal. Once unusual thing is that they don't come down the center aisle trying to pitch food and drink. You use the screen on the back of the seat in front of you to order and pay for your food. This is, to me, vastly superior to dealing with the standard method. You know if your food is going to cost money before you ask for it, and you pay at the seat instead of handing your credit card across your annoyed fellow passengers to the flight attendant. I've only ever ordered the cheese and veggies plate, but it was surprisingly good for airplane food. On my two cross-country flights so far, i found the staff to be friendlier and more polite than on other airlines, about on par with Southwest from 15 years ago. I paid $10 extra to fly VA instead of Delta when i go west for Thanksgiving this year, because the improved service is worth at least that much. read more

A. Best flight attendants, hands down. Attentive to passenger needs. Did not show frustration, even when passengers were annoying and needy. The Mary Poppins thing was just gravy. B. Get upgraded, the seats are awesome. C. If you can't get upgraded, purchase the seats with extra legroom, it was like $40 more, but well worth it. D. Just like Jet Blue, you have your own entertainment set which is key to a 5-hour trip. E. Food was not any worse than other airlines. I will always use this carrier, unless I get a free ticket elsewhere. read more

Free new and even unreleased movies? Check Free alcohol? Check Free Food? Check Tea Time? Check Ample seating? Check. British Accents? Check. Gets no better. read more

Theft by Virgin Atlantic flight attendant: I recently flew from JFK to London on Virgin Atlantic. I wanted to buy some duty-free whisky. I gave the flight attendant my debit card, which she took, only to return five minutes later saying I could not use my debit card and did I have a credit card. I gave her my credit card, bought the whisky ($32), got a receipt, and all seemed well. Upon my return home, I looked at my bank statement and there was a charge on it for $42.43 for Virgin Retail Therapy shop in Miami, Florida. I never went anywhere near Miami, and I certainly never bought anything from their retail therapy shop. I went to my bank (with receipts, boarding pass, and itinerary) to have the money refunded to me. I was told to contact Virgin Atlantic directly. I then spent 2 hours and 20 minutes on hold waiting to speak to a representative from the airline.Theft by Virgin Atlantic flight attendant: I recently flew from JFK to London on Virgin Atlantic. I wanted to buy some duty-free whisky. I gave the flight attendant my bank debit card, which she took, only to return five minutes later saying I could not use my debit card and did I have a credit card. I gave her my credit card, bought the whisky ($32), got a receipt, and all seemed well. Upon my return home, I looked at my bank statement and there was a charge on it for $42.43 for Virgin Retail Therapy shop in Miami, Florida. I never went anywhere near Miami, and I certainly never bought anything from their retail therapy shop. I went to my bank (with receipts, boarding pass, and itinerary) to have the money refunded to me. I was told to contact Virgin Atlantic directly. I then spent 2 hours and 20 minutes on hold waiting to speak to a representative from the airline. When I finally got to speak to an airline representative, I was told it was the bank's problem, not the airlines, and to talk to my bank. So back to my bank I went, and I have now filed a dispute, through my bank, with Virgin Atlantic. read more

Flawless. Have taken the NY to Heathrow flights quite a few times and the planes were never packed. They even gave me extra meals (gross, I know, but I was starving) and I was able to sprawl out across all three of the empty seats in my row. read more

LOVED IT! To all those other MOFO's, specifically American, Delta, United and Continental, watch, weep and LEARN from the upstarts what innovation and service is all about! It's about TIME you greedy mofo's got your @sses handed to you by these new upstarts like Virgin and JetBlue! read more

What used to be an exceptional customer focused airline, great air crafts, entertainment... the luster has gone - - Tired worn out aircraft are the norm rather than the exception. Ordered vegetarian meal - - with apologies from the capable flight attendant - 'sorry our caterer missed all the special meals'. Instructed to call Virgin upon arrival in London to make sure my return was accommodated. Eighteen minutes on hold (in their own headquarter city). Agent informed me that it was too late to order the meal, despite the 48 hours before departure and further told me, 'Sir if you want to eat on the plane that suits your diet I suggest you bring your own food'. I'll do one better Virgin, I'll book with BA. read more

New York - London - New York is my first flying experience with Virgin Atlantic. I was curious as to what all the hype was about so I decided to give them a try. To get to the point...I was disappointed. Most of it was indeed hype. Here are some of the annoying aspects of Virgin Atlantic: The first and most obvious: They pack you in like sardines. The seat-to -seat distances are noticeably tighter than I had experienced previously. If you are near-sighted you might have some problems with the seatback TV screen which is literally "in-your-face". The seat width "seem" narrower. I may only have perceived this to be the case, only because of the the above issues with seat-to-seat dimensions. The aisles are also very narrow...so much so that rather largish British stewardesses, barely get through the aisles....often bumping into passenger elbows along the way. Second: The quality of the food is in my books is clearly just below industry average....both in quality and portion. The cuisine itself was pretty mundane...surprising given Virgin Atlantic was supposed to be "airline-fashion-forward". The only thing that was "forward" was, the "neon" coloured cutlery...which I reckon is supposed to be "fun"... but for me, I'd rather have a marginally better quality cutlery set - not necessarily metal - but a set for an adult....not for children. Third: The flight attendants will come and wake you to check that your seatbelt is fastened....which is REALLY annoying when you have FINALLY managed to fall asleep under the cover of a blanket. The obvious solution is to cover yourself with the blanket and then fastening the seatbelt OVER the blanket.. They never really state this in their intro....instead like a strict British headmistress ...they wake you. Falling a sleep afterwards being stirred awake (for me atleast) is now a near impossibility. Fourth: As a previous reviewer had pointed out, our seats too were "released" because we had not checked in "on-line". The annoying thing is that the seats issued to me were auto-assigned by Virgin which I thought at the time was a very nice touch. I'm sure is it stated in fine print some where that that was their policy, but I didn't find it. All in all Virgin Atlantic is mostly hype. Don't let the cool red stewardess coats and uniforms seduce you. VA is AVERAGE and on par with the majority of the European and Western airlines, but clearly below par against the well known Asian airlines (Cathay, Korean, JAL, Asiana, Singapore) etc. etc. etc.. read more

Virgin Atlantic is by far the best transatlantic airline! The have a young fleet, great cabin crew and a great selection of food and drink! The flights are always on time in my experience and the legroom is great!! I would pay more to fly with virgin just because they are very accommodating with young children! read more

My husband and I booked out tickets from JFK to London through Virgin Atlantic. Three days before our departure I was admitted to the ER for chronic stomach pain. It has been 6 months and yet we are unable to process our refund from the airline. We have already accepted the fact that the airline will not give us the entire credit, in spite of the clear emergency, yet getting back our remaining credit has been a difficult feat with Virgin Atlantic They have a very vague credit/cancellation policy on medical emergency that differs based on the discretion of the representative you speak to. Worse, they don't even have a phone number or department allocated to handle these claims. We have to dial in to customer service and wait for hours before we got a new person who gives us the chase all over again. read more

In attempting to cancel a flight due to illness, I received conflicting information from every customer service representative I spoke with. They were rude, and clearly had no concept of the regulations of their own airline. While the on-board attendants are polite, their customer relation representatives are deplorable. I will never fly with them again. read more

very well organized, and super nice. have to give credit to the staff on the way home. i was surrounded by a bunch of 17 yr old girls from staten island (maybe 15 of them and their "muthas") they handled them with care which i could not do. Jodie and Nikki were really just beautiful and very friendly. i think they have the most attractive stewardesses. anyway, free booze, meals were pretty good and had a great chocolate ganache. will fly using them again read more

We had our window/aisle seats assigned when booking the flight VS009 for 1/3/2011 from London to JFK. We arrived at Heathrow airport more than 2 hrs before scheduled departure time that day. However, the lady at the check-in told us because we did not check in online at head of the time, they released our seats. Either we had to pay extra fee for extra-leg-room seats, or we will need to be seated in the middle. We did not have Wi-Fi in London, how could we check in online? When is this the rule that the seats will be released? This started the beginning of the very angry flight for us. When we at the gate, we were hoping there would be some empty window seats we can switch to, if not all the extra leg room seats were purchased. We asked the gentleman at the check in, and he was nice enough to let us know that row 53 and 54, which were closed to our seats, were still available. If they were not taken at the time of taking off, we could feel free to take them. Once we boarded, instead of just taking the empty seats, we asked a stewardess to let us know if those seats ended up free so that we could switch. At first, she mentioned "the flight supposed to be full, but again you never know". So, we waited until almost all the passengers were boarded. We switched to two of the empty seats, without asking the same stewardess. The cabin door was closed and we thought we were okay to sit at those seats. Then the same stewardess came over to ask us the go back to our assigned seats, because her "manager" told her it's not fare to the passengers who paid for the extra leg rooms. I have never heard that you cannot switch seats in the economy section, if they were not occupied! What if there are more passengers to be seated, and, only those extra leg room seats are available? You just wouldn't seat them because it's not fare to the ones who paid extra? We had to go back to our middle seats. Those window/aisle seats were open. Then after the plane took off, someone else took one of the seats. The passenger was sitting there the entire trip, and guess what, that stewardess did not ask the passenger to go back to her seat! We felt extremely discriminated and angry the whole trip. Why were our assigned seats got released at first place, when we checked in at the airport?!? We even arrived at the airport ahead of time. Then the way the stewardess discriminating us is just not acceptable! We had the impression that Virgin Atlantic was the best airlines in Europe, when we flying to London. The flight back is still making us so angry today, and never want to fly this airline again!! I did write an compliant email to them but never gotten any response, not even an auto reply. read more

Terrible customer service for a company that prides itself on it. My return flight from London to Los Angeles comprised of over an hour of 90 degree heat within the cabin due to some malfunction on the plane that couldn't be corrected until we take off. Isn't there some law against this? I told the cabin crew that I was carrying about 200 euros worth of chocolates and other confectionaries from all over Europe that will melt if they don't either fix it, give me some ice, or put my bag in the cool galley until we're ready for takeoff. They said they couldn't do anything, not even give me a cup of ice. And of course, my bag of goods melted just like I said it would. So after emailing Virgin Atlantic's customer service site about this preventable event, I receive no response for about 5 weeks and finally get an email saying oh sorry but we aren't reimbursing you. They offered nothing but a few "frequent flyer miles" that would require me to spend more money to fly an airline that didn't care one wit about me. read more

Worst experience ever! I'm owed a refund from April 12, 2012. I have had numerous conversations with both the UK and US refunds departments. One says it was processed while the others says it has not. I have spoken to countless customer service representatives. My advice today was to persevere. Virgin gives slow responses to emails, broken promises and general inadequacy. Not one person has been able to resolve this issue. Shameful! I'm left with no alternative except to seek legal action. read more

I have been trying to check in on line again and again. I have my confirmation number and e-ticket number but Virgin's computers won't take either. I travel a lot and have never had this problem with any other airline. You'd think an airline as "hip" as Virgin would have a computer system that works. Next time I'll take American (ugh). read more

I booked a flight for my 3 yr old daughter, wife and myself. This flight was on Virgin American from LAX to Ft. Lauderdale. When I booked the flight I paid about $2400 instead of the cheaper $900 in order to get better seats. I could not book seats when I bought because my daughter could not take an emergency seat, I then called the Virgin office and was told they would 100% put us together when I got to the airport. One day before the flight I got my email to get my boarding pass and I again called the office and explained my problem with seats together. They again assured me that there would be no problem when I arrived at the airport the next day. Well of course when I got to the airport they could do nothing because "the flight is sold out", sorry. What really upsets me is that when I sent an email explaining my problem with their handling of the situation, they failed to even acknowledge my email. Oh, the TV was not working either, but that happens. I am going to go back to giving Jet Blue a chance, and saving a ton of money. read more