I'm done flying with Frontier Airlines. I'm over the poor customer service and the way customers are treated. Just because it's a budget airline doesn't mean passengers should be treated with any less respect. Between the baggage restrictions and all the additional fees, you can easily end up paying close to the same price as flying with American Airlines without the frustration and humiliation I experienced with Frontier's customer service. I also find the heavy reliance on self-service processes excessive. While I understand the need to keep costs down, there should still be adequate customer support available when travelers need assistance. Unfortunately, my experience left me feeling more frustrated than valued as a customer. read more

Their website is laughable, try adding bags on one leg of the flight, it's actually very frustrating and funny all at one time. Don't try calling your head will spin, the wait time is hilarious. Being retired I timed how long it took me between their website, their AI bot and a phone call..... , 56 minutes. read more

First and Last Time Flying Frontier This was my first and absolutely last experience flying Frontier. Our flight from Raleigh to Orlando was delayed, and while they did notify us about 24 hours in advance that we could cancel for a refund, we were already locked in. We had prepaid for hotels and attractions in Orlando, so turning back wasn't an option. The delay threw off our whole schedule, and no compensation like meal vouchers was offered. But the worst part happened during the flight. I was seated in front of small children who were repeatedly pushing and bouncing the tray table attached to my seat. It made the flight uncomfortable and frustrating. I completely understand kids will be kids, and their parent really was trying their best. So I politely asked the flight attendant if I could change seats. There were plenty of empty seats available. I calmly explained the situation, but the answer was still a flat-out no. No empathy, no willingness to help just a strict "you have to stay where you are." After the trip, I contacted Frontier hoping for some kind of compensation. Since we took the flight, they denied a refund and instead gave us $50 vouchers that expire in 90 days ones I won't be using because I'll never fly with them again. Frontier might be a low-cost airline, but even budget travelers deserve basic customer service, respect, and flexibility. Frontier failed on all fronts. read more

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Service: 3 Flight: 4 (1039 RDU to Orlando) Date/Time: 2/2/2025 9am The lack of zones creates chaos at the gate with everyone rushing to get in the plane as quickly as possible to get a space in the overhead bins somewhere in the vicinity of where you're seated. It's insane. If you pay extra, you get zone 1, and it looked as though more than half the folks paid extra so kinda defeated the process so more zones needed to ease the chaos. Other than that, the flight was on time but the landing was pretty hard. It was a first for us on Frontier but didn't have much choice for non-stops to Orlando. Will probably not choose it again unless it's the only choice. read more

So I arrived at 6:00pm for flight 3020 on August 30. They texted me saying it was a delay till 7:34. When I got to the front desk they said the plane was on time for 6:22. They turned me away saying I was late. So this I can accept. What I can't accept and why I'm furious is that the flight actually was delayed till 7:34. If the front desk people did their jobs and actually tried to help, we would have been fine. Instead, they didn't bother to check and we can't even get a refund. read more

BEWARE: PREDATORY BAG PRICING. They only allow 40 lbs to the usual 50. EACH checked bag AND carryon cost $70 each. If bag is over 40 lbs its an EXTRA $100. Same if you did not pay for the carryon bag, they will at the terminal for an EXTRA $100. ALL of their staff (except the flight attendants on the plane) were rude & acted like they certainly did not want to help you. If you didnt check in online they will charge you $25!! So for an $83 dollar flight it cost me $150 in bags. NEVER again!! read more

Well, I took a chance despite the terrible reviews and flew round-trip DIA to RDU...I'll just say that Frontier certainly has earned this terrible reputation. Earned like they intentionally try to be bad?! What else could cause this? It's really quite remarkable to see such poor service and a general lack even the most basics of the social contract like common courtesy and basic decency. My parting thought is how they are even in business? Signed, Bewildered former one-time customer read more

Incredibly poor service. Gate agents arguing with customers over petty things. Flight attendants getting attitudes with customers. Could not believe I witnessed such things from an airline. I felt like I was at a poorly run Walmart. Sad. I hope for their sake, they get their stuff together...... otherwise they won't last too long. ONT-ATL, ATL-RDU (5-25-23) RDU-DEN, DEN-ONT (5-30-23) read more

So I get on board, place my below seat luggage below the seat, and then stow away my coat up in the bin. A minute later, the flight attendant comes by and asks me to remove my coat from the area designated for paid luggage. Ok, it's a fucking coat lady. It is all fabric, the gloves and snowcap in the pockets are fabric, they are fucking playable as fuck. A minute later, she makes an announcement on the intercom restating this ridiculous policy. Ok. Fuck Frontier. Fuck it. Never flying this bullshit ever again. Bye bye. read more

Frontier Airlines - Smallest fucking seat tray ever... WTF?!!! - Airlines Near Me - Morrisville, North Carolina

oversold my flight. bumped me and my party to a flight over 8 hours later. no compensation. useless customer service on phone, at the desk, at the office and online. will NEVER fly with them again. read more

Not even one star. Frontier sucks and they know it. Frontier airlines scam people all the time. You bring a lawsuit to them and you will win it. I have no idea how they stay in business besides the fact that people wanna fly super cheap and complain about it later. Customer service sucks, flying on their plane sucks, them scamming you concerning carry on bags outrageous. If you choose to fly with them, be prepared to get what you pay for, which most likely would be a delayed flight with no care and no help. You cannot rely on Frontier. Even the people that work for them would agree. read more

Idiots, Imbeciles, scam fees ect. I will never fly w these scammers again. For starters you get hit you w many fees they don't state up front. After you have paid they ask you to pay a ridiculous price for bags you thought were included and you can't cancel or get a refund at that point. To top it all off they left me stranded at the airport 1200 miles from home. The departing flight was late, even with that, the line to check in was so long I missed my flight. They told me to try again tomorrow. read more

If at all possible.... Do not travel on Frontier! There was no one at their agent desk in the airport for over an hour and there was a line about 50 people long!!!! Then when I tried to check in, it stated that I could only check in online. When I tried to then their server was down or not working or whatever and I couldn't check in to get my boarding pass! Finally about an hour later an agent arrived but we were number 50 in a group of at least 70 people waiting!!! Luckily their website pulled up our boarding passes only after we paid another $140!!! All we had was a small carry on each! They charge for carry on but it didn't say this when we purchased our tickets! Would have been cheaper to go with another airline because after all the additional fees, our tickets ended up being more expensive then any other airline!!!! Awful!!! Just awful!!! read more

Took a flight out of Miami using Frontier. Waited at the ticketed desk for almost 2 hours and not an agent in site. My flight was to board at 6pm and the agents didn't come to the desk until 4:45pm. The seats are uncomfortable and do not recline back. No snacks or drinks given. Arrived in RDU and all the zippers on my duffle bag was partially open. My sunglasses were gone. I filed a claim and according to a contract, I will not be receiving any compensation. read more

Never ever again they suck so bad you can't count on them to get you where you're supposed to be on time if at all and then they nickel and dime you to death on everything f**k them. read more

Beware of @FlyFrontier . Yeah the tickets are a lot more affordable but beware. Ticket agents lying at #RDUinternationalairport claiming that you missed you're flight .. when your flight doesn't leave for another hour?? Really they overbooked. And will not refund my money read more

No customer service. If you EVER speak with someone they are not from USA. To change reservations will cost more than original ticket. You actually loose the cost of the original ticket. read more

Extremely disappointed with Frontier Airlines. My flight was delayed multiple times without proper communication or explanation. The staff seemed uninterested in assisting passengers with their concerns. read more

Had a glitch with my flight and date change. Left a message for call back. They called early next morning and fixed problem... just leave a message read more

Flight delayed 1 hour leaving us 20 mins to make connection. Despite the fact that my wife is handicapped we could not check in early without paying an additional $25. This is pp customer service. read more

I booked a flight from Raleigh, North Carolina to Salt Lake City with a layover in Denver. I arrived at the airport at 6 AM plenty of time to reach my flight. The flight was delayed. They updated us every half hour to 45 minutes and then about two hours in we found out that our flight would not be leaving until 1245 original takeoff time was 8:30 in the morning. This caused me to miss my connecting flight from Denver to Salt Lake City. My flight was originally supposed to land in Salt Lake City at 4:30 in the afternoon. It was delayed to the point that I had to get a different connecting flight. New return time was 1245 the next morning. This caused me to miss another days at work. Very very frustrating I will not fly frontier again. read more

Nothing wrong with frontier overall. If u spend $70 for a RT ticket, y would u think bags r free? Planes don't fly on motor oil!! U spend $400 with other airlines bc bag fees r included. WHETHER U HAVE A BAG OR NOT!!!! GET REAL!!! Just bc u didn't read the fine print, doesn't mean ure exempt from the fees! FOH!! My flights have been delayed b4..it happens. Frontier doesn't control the weather. Airport workers don't have power over on flight crew members. Y R YALL BYTCHIN out airPORT workers? Yall look dumb AF! They there at the airport with yall! How would they know what the problem is 900 miles away? Yall need to think b4 spazzin out on people who r trying to help u. They don't fly the planes!!! GROW THA PHUK UP!!! read more

I wish I could give negative stars!! I had a trip planned to Vegas for 10 MONTHS. Was so excited to see all my favorite bands at When We Were Young Fest. The flight was delayed an hour and when we finally got on the plane there were technical issues and they had to cancel the flight. No apology, compensation, or compassion. People on that flight had spent $1000s on that concert and we all had our dreams dashed because Frontier couldn't bother to check the plane until we were ready to leave. They nickel and dime you for EVERYTHING. I paid $138 to bring a BACKPACK on board. For goodness sakes you have to pay to talk to an employee at the check in counter and print your ticket! WHEN things go wrong (not if) you get to wait HOURS on the phone or days for them to respond to their Facebook, Instagram, or website chat. Save your money, time, and sanity by going with another airline read more

I had a flight out of the Raleigh-Durham airport... The check-in/baggage attendants were RUDE AND DISRESPECTFUL. These 3 women were my initial point of contact. I was extremely nervous. It would have put me at ease had they been pleasant. read more

Frontier Airlines - Airlines Near Me - Morrisville, North Carolina

what could frontier improve? EVERYTHING. the whole business itself! my friends and i had a girls trip to atlanta. our flight was at 10:12 am, like any other airline you have to be 45 min before to check in a bag, we got to the airport at 9:10 am SO A WHOLE HOUR BEFORE TAKE OFF, we are waiting in line, the front desk girl was just chatting to this guy about god knows what! finally got us to the counter it had just turned 9:12am and proceeded to say she needed to talk to her supervisor, calls her and tells the supervisor yes we were already in line and the supervisor said they will not accept our bags MIND YOU IT WAS ONLY 30 SECONDS after the hour mark!!! we asked if we could pay extra and they offered NO solution! we asked to to speak to the supervisor and she would not meet with us only talked to us over the phone and still did not offer NO SOLUTION or HELP OR COMPASSION! no apology no nothing!! i read the reviews and still gave frontier a chance and now i know why the reviews are so poor because it really is a reflection of this company!!! they over charge you and are strict for no reason! I WILL NEVER FLY FRONTIER AND WILL NEVER RECOMMEND THIS AIRLINE TO ANYONE!!! if could rate this company a 0 i would!! i want a full refund! i dont want no credit i want a REFUND!!! read more

Very disgruntled with Frontier during this pandemic. I advise against booking with them, even once this pandemic is over. We booked flights in February of this year (pre paramedic madness) for June. Per an email we received in March, it was offered and suggested to cancel the reservation, and we would be credited our full flight amount, as well as a $50 voucher per person. We paid $459.60 for the first flight that was supposed to go to NY. We had until the end of the June to rebook a flight, or we would lose the credit. We rebooked a flight to NY, for November of this year in hopes the pandemic would ease up by then, also because we couldn't afford to lose the money we had already put into the flights. On September 10th, we received another email that our flight has been canceled, and we could either get another flight credit, and $50 voucher per ticket, or get a refund. We decided to go with the refund, as we realize that not only does Frontier not fly to Syracuse during the times we want, but didn't want to go through being told our flights have been canceled again. On September 10th, we clicked the option to get a refund and it brought us to a page that said it would take a week to process the claim. I waited for the refund to show up, and even waited longer than I should have, figuring they were handling a lot or requests and to just give it another week. Called today, and spoke with an agent that tells me we aren't eligible for a refund because we used a voucher to book our second flight. After explaining we had $559 to spend between credits and vouchers, we didn't actually use the voucher portion of our credit, just the credit from the flight itself. The new flights for November that Frontier canceled were $436.40, so our credit covered that. When I asked why I was sent an email stating we could get a credit or refund, I was told by the representative it clearly states in the email that the refund goes back to the original form of payment, and had I read the email I would have known that-meaning since we used a credit to purchase the tickets for November, we are only eligible for another travel credit. Here's the email, with nothing about original forms of payment. Not only did Amy fall incredibly short of providing even decent customer service, insinuating I'm incapable of reading an email, but Frontier as a whole did. Way to take care of your "Valued Customer," during a pandemic. read more

Frontier Airlines - Airlines Near Me - Morrisville, North Carolina

they rate at negative 10! awful airline! they cancelled the flight after four hours of waiting on the plane!! next flight wasn't for days, asked for one meal voucher, as their website offers! and was told no, even though I had to say at the airport for 10 more hours waiting to get another flight on different airline not in my home state so no where to go sleep read more

If I could give negative stars I would. I was supposed to attend a funeral in Phoenix on July 14. Booking at the last minute is tough. Frontier has a flight for around $300. I should've known this wouldn't work well. First off they charge for EVERYTHING!!! Carry on bags, seats, water, etc. Surprised they don't have pay toilets on the planes. Each leg of your flight is treated as a separate flight so they get you 4 times. I got to the airport well in advance of my first flight from RDU to Austin, TX. While waiting my connecting flight to PHX was delayed from 8:30 to 11:55 PM, the 2:00 AM then 3:00 AM then cancelled outright. Luckily for me I found out before gettin stuck in Austin. I went to the gate agents to cancel my flights since there was not one that would get me to PHX in time. The first rep, copped an attitude and couldn't grasp why I wanted to cancel my flights. Her equally clueless associate contacted a supervisor sho gave ok for a refund. Something didn't sit right with me, a day later, I called Frontier and found that my reservations had NOT been cancelled nor had a refund been issued. Because of this cluster F**k I was charged for a hotel stay I didn't use and cant get refunded. Stay far far away from Frontier airlines read more

If I could give a negative rating I would.... both coming and going flights were well over an hour late, excessive lines with very rude staff who do nothing to assist paying passengers. Flights are overcrowded and not at all comfortable.... luggage fees are insane high in comparison to better airlines who make sure your things actually make it to their destination! I will NEVER waste money flying this airline again and hope this review makes others consider other airline choices. I wouldn't put an animal on this airline.... I can't believe they are allowed to operate as a business especially an airline. read more

Canceled flight, no communication telling me this. Stuck at airport. Try to file refund report on website, keeps sending me to error screen "page not available". Your airlines will not be used again. read more

What a horrible company! I wish I could give negative stars. On my flight out, it was delayed by 2 hours and there was no communication about this. I only knew about the delay because I have the app. Then when we were about to board, they asked for people with "flexible travel plans" to come to the desk. When nobody came to the desk, they said that they would not board the plan until people came to the desk and were willing to take a later flight. They were very rude and pushy about this. On the flight home, when I went to pick up my bag, the three front pockets of my bag were emptied. I have very important medication and all of is was gone. I went to the help desk and they were very aloof and seemed bothered by the fact that I was there. There were many other people filling out reports for issues with their luggage Overall, a horrible company that lacks morals and doesn't value the customer in the slightest. They also charge for everything, from carry on bags to water during the flight. read more

Thr absolute worst.The very first time I have decided to use a cheap (good reason it is cheap) airline and they do me wrong. Flight 825 out of RDU was supposed to leave at 16:36 hrs,here I sit at1807 hrs.... and that havrno clue as to what time we are embarking and leaving. The flipping gate Attendants, whatever they may be, obviously low education, have repeatedly stated that they have no idea as to what is going on. The gate Attendants are playing in there phones instead of updating us. WTF...I HAVE BEEN FLYING SONCE I WAS 6 MONTHS OLD....I AM 51 NOW....I HAVE NEVER EXPERIENCED SUCINSOLENCE. Learn to train your employees. This airline is the worst I have ever experienced in 51 fricken years. You should be ashamed of your customer service.!!!! read more

Been using this underseat luggage for 2 years with all my weekend trips and never had a problem. Flew in yesterday from Atl to RDU and went to board and was told I had to pay $60. WTH. Another lady was told the same thing, and she told them she always using the same bag without a problem. I've flown Delta and United with this bag and never a problem. I just what to be credited back my money or refunded. I'm done with Frontier. The flight was great otherwise read more

Booked flight, flight was cancelled, agreed to voucher for another flight, cancelled, booked another flight, again cancelled. No more flights in the region til next summer, but the voucher has to be used by the end of the month. Won't refund the money. Never again read more

I was charged 99 dollars for a personal item at the gate in Atlanta on the last leg of my flight. My bag measures 13.5"H x 14.5"W x 8"D. The website lists the measurement requirements as 14"H X 18"W X 8"D. I could not address this at the airport because the Frontier staff member told me that if I didn't pay the fee for the personal item then I would miss my flight. There is no customer service number so I filed a complaint. They answered by email and said I need to call to confirm my identity. They gave me no number, so I replied to the email and they said to use the chat feature. I have been trying for over an hour and have gotten no response. I guess their plan is to tire you out so you give up. read more

Thanks a lot for ruining what little time I have to vacation. Took an entire day (11 hours) to change a break pad. But you don't care. You are the McDonald's of airfare. read more

I'm not sure it's possible to give this airline a review that's low enough. Horrendous customer service, underhand practices during COVID, numerous ways of fleecing customers and devaluing credit from cancelled flights. Advertised fairs are not close to what the final ticket price will be. Lost $1000 with them because they refused to allow us to buy miles with our credit from a cancelled flight during COVID. read more

Never again! Drove 2 hours to the airport. Arrived 2 hours before my flight. The flight was overbooked. They did not have a seat for me. Paid a premium for my ticket. The next flight was the following day. They did not offer to put me up in a hotel or pay for food. They couldn't care less if you are satisfied. I had heard bad things about Frontier and they lived up to the bad reputation. Beware!! read more

This is by far the worst airline you could possibly use to fly. They cancel for no reason, never have people in position to help at airports, and try to penalize you for wanting to canceled delayed flights. This airline has done this to me on a few occasions, but this time will be my last time dealing with them ever. I only put a star because you have to in order to post a review. read more

I was very nervous to fly them. The reviews have been terrible. I had no issues. Flight from RDU to PUJ was on time and flawless. Flight home was slightly delayed in PUJ but was made up for in the air. Staff at every point was friendly and you can't beat the price. Take the chance. It's worth it!! read more