Another terrific experience with Skylink Shuttle Service. I use their service every time I travel. I know there are other options, but I love knowing who is picking me up, 95% of the time, it's Randy! Not some unknown Uber/Lyft/taxi driver. Nothing against those providers, but I feel more secure having a relationship with the company and driver that's picking me up at 5am. They are prompt and competitively priced. They've even given me a gift of a free ride for being a dedicated customer!! When does that ever happen! Definitely recommend you check them out. read more

Would recommend!! Excellent service, on time and very communicative. Much more reliable than ride share apps! Felt much safer and higher quality than Lyft or Uber. read more

Everything with SkyLink has always been done correctly, taking traffic into consideration or failing phones, non-happening flights, etc. I want to especially say that Magdy was so helpful to me when I arrived at RDU without my folder of itinerary and boarding pass! I couldn't believe I had done this after I'd had a struggle to get checked in with Delta and trying to set up my account, and I had to call Expedia, my third party booker to talk me through it. Magdy assured me I could do everything through my phone and with an agent at the Delta desk. I was very upset at my forgetfulness and not trusting I'd get anything right after my previous problems, but he was most helpful. Kudos to him for being extra nice when I was hell bent on doing things the old fashioned way but needed to be shown there are other ways. read more

Very happy with Skylink shuttle service. Just minutes after my arrival and deplaning in Raleigh. NC, I received an unexpected phone call from shuttle driver Magdy letting me know where to meet him after picking up my luggage at baggage claim. Magda got to the pick up zone promptly, helped me with my bags and we were on the way to the hotel. Couldn't ask for better service than that. read more

Pretty decent service. I particularly appreciated the friendliness of the driver called Magdy. Only slight problem: very difficult to get a real person to answer to the phone. read more

Arrived at airport around 7:30pm I called and requested shuttle. He told me someone will be there in 10 minutes to wait at zone 15 Limos. After 10 minutes I see a van pull up and the guy took a group of people who got there after me... I told him excuse me I've been waiting. He told me he would call someone. Got in the van and left me. No one showed up- I called and no dispatchers available. I ended up using a taxi service. What a waste of time and unprofessionalism. read more

For the customer who values professional and reliable service, Skylink Shuttle may not be the best option. Surprised I would give a one-star considering so many other five-star ratings. Unlike many of the other reviewers, I made a reservation by phone as I found the online system confusing (the difference between a shared shuttle vs. non-shared and how price varied between the two was very unclear). Red flags went up when I asked for an email confirmation and the representative said, "we don't have time for confirmations. We'll be there." I found the representative untrustworthy and tried calling again the night before to confirm. Straight to voicemail, except no voicemail inbox set up, therefore nothing. Same deal with the corporate number. Many bad tastes left in my mouth. Needless to say, nobody showed up the morning of my flight and no explanation was given. I called another company, and gladly paid a heftier price -- the security, professionalism and promise, at least in this case, was well worth it. (Added note: the service was actually recommended to me by a friend who rode Skylink from RDU to Durham just days earlier. My hunch, especially judging by other reviews, is that Skylink is not a bad service if you are going from airport into town, but town into airport may not be the same deal.) read more

Nice that they send text message to tell you to call your driver/dispatch upon landing at RDU. Not so nice that no one answers that phone, and the driver is 15-20 min late. Not so nice that driver talks on the phone and makes calls during the entire ride. On return, it was worse: the driver was texting on his phone while on the highway. I asked him to stop and he was indignant. Avoid this shuttle service. While the shuttles are new and clean and comfortable, the drivers aren't safe. read more

I took Skylink Shuttle to the RDU airport recently because I had a super early morning flight and didn't want to impose on my friends and acquaintances by asking them to wake up at 3:40 am. I made the reservations online. The website has a feature that allows you to "get a personalized quote" for your shuttle, which I appreciated, as it gave me time to check out how much a taxi, etc., would be if I decided to go that route instead. The fare ended up being a pretty reasonable $29 from DTR to the airport, and as I was the only passenger, I imagine that price declines as the shuttle picks up more passengers. They also have limo service, charter service, express, and "exclusive ride" (no other passengers) for those who would prefer a fancier shuttle experience. I went for it. The driver showed up about 4 minutes early, helped me get my luggage in the nice, new-looking blue shuttle, chatted with me the whole way over and generally made himself very personable, and I got to my gate with plenty of time. The service was reliable and professional. They are fairly new, so I'm hoping this review will encourage others to consider them as a transport option to the airport. read more

AWFUL. Will NOT use in the future, unfortunately. Our shuttle was 20 minutes late picking us up, which is normally something that doesn't get me too riled. However, there was no call from our driver giving an explanation, nor an apology when they arrived. Additionally, when I gave the driver the payment, he assumed I was giving him a tip. I'm not a stingy person but felt this did not warrant additional compensation, especially 20%. So, under the already negative experience from our first interaction, I had to step to a the next level of awkwardness by asking for my change back. The only reason I'm giving two stars is because we managed to finally get to the airport and the car was clean. read more

Tried to make a reservation by phone and the girl simply could not get my email straight even though she already had my name and the email is the same thing plus a few numbers. She said she would email me a confirmation. Hours later nothing had arrived so I called them again and was told the "system was down" and would I call back later. Well, I may be old fashioned but I'm the customer - why should I do the work, I asked him to call ME back when it's fixed and he said okay, put me on hold and the line went to a fast busy and we got disconnected. Stuck with and got the reservations fixed...boy they need to work on customer service. Anyway, I received a txt that the driver was on his way. he was early and courteous. He took my luggage from the front door and drove me safely to the airport. If they work on the front part, they will get 5 stars. I was happy with the service otherwise. read more

Highly recommend. I'm not from Raleigh, but was there visiting family. The last thing I wanted to do to my family was make them get up at 4 am to drive me to the airport, but luckily I found Skylink Shuttle to help with exactly that. I saw that their rates were reasonable, made the appointment online a month ahead and reserved it with my credit card, got a confirmation email, and was all set. They even modified my reservation so that my Mom could join on the same private shuttle for only $1 more after I realized our flights out were at similar times on the same day. The reservation time was for 4:15 am, and guess who called at 4:15 am to let me know that the shuttle was outside, but not to rush, and that he was ready whenever we were? The friendly guy from Skylink Shuttle, that's who. Super nice guy (this is very important at 4:15 am) hopped out of the car as soon as we opened the front door of the house and helped us with our luggage and got us to the airport early. Easygoing chit chat on the way there to pass the time but not so much that it was more than our 4:15 am brains could handle. Was nice that I could pay online and not have to worry about any of that stuff or tipping while I was trying to make it to my flight. They processed my payment a few hours later and sent me my receipt via email. Need a ride to or from RDU? Look no further. read more

2 times in the past 2 weeks I have witnessed Skylink drive thru a stop sign that is at a 4 way stop in my neighborhood. It is an accident waiting to happen. Obviously, Skylink does not follow all traffic laws. BEWARE. read more

I make about 8-10 trips to North Carolina per year to visit family and for work. On almost all of those occasions, I have a rental car or if visiting family, somebody picks me up. On this trip, however, I was departing after everybody had already headed home (Sunday after Thanksgiving) and my NC family was unable to give me a ride to RDU. I spent a little while on Yelp and settled on Skylink (formerly Super Shuttle). I made the reservation was made over the phone (did it two days before, or else I would have used the website). Seemed odd that they didn't give me any sort of confirmation # or ask for my email to send a confirmation letter to me, but I gave them the benefit of the doubt. The afternoon of my departure, I got a call about two hours before my scheduled pick-up to ask if I would mind being picked up a bit earlier. I had a 10pm flight, so I set the pickup for 7pm~ (figured I'd kill some time in the airport lounge...). They wanted to pick me up about 35 minutes earlier, which wasn't a huge deal, though it seemed a bit awkward to say no when they called so close to pick up. While we were still working on dinner, the van pulled up to the house. They were running earlier than the time I had just agreed to, so I went outside to make sure the driver didn't get antsy and leave. He informed me that he had to pick up somebody arriving at RDU in 35~ minutes, so I rushed inside to get the last of my things packed. He seemed a bit agitated when I said it would be 5-10 minutes (sorry, but you are earlier than the time I had agreed to). The driver was friendly during the ride and the van was clean and seemed new. Though I don't need to use a shuttle service very often when visiting RDU, I will likely consider Skylink again. I just hope they don't call back to reschedule the pick up and then get there even earlier than we had agreed to. read more

GREAT OPTION TO MORE EXPENSIVE TAXIS Very easily booked online. The driver showed up precisely when promised at my home and then, on the way home, I received a call from him once I arrived to let me know where he was waiting outside after I picked up my bags. $25 each way was less expensive than a taxi and sharing a ride is the greener option...win/win! (Though I didn't have to share on either ride, so I had the van to myself each way.) Completely recommend! read more

My flight was over 45 minutes late and I had no way of communicating this delay to the driver (due to cell phone having to be off in flight). So, when i landed, I had a friendly message from the driver letting me know that he was still available and the location to meet. In the drive, he politely asked about music instead of blaring a tune while I was reading over meeting notes. He drove safely. The van was comfortable/clean. There was construction at the front entrance of the hotel which was a major detour for the traffic pattern, but, he kindly insisted on driving around the entire building so that he could safely drive me to the front door instead of my walking through the construction site. Then, after the work conference ended, I realized that there were four other conference attendees going to the airport at the same time and so i called Skylink Shuttle to see if they could add room for additional guests. They were very accommodating: made room for all five of us at last minute and I had asked them to come to the conference center at 16:05. . . they pulled up of the conference center at exactly 16:00! Professional drivers, clean vehicles, safe driving, timely, reliable, patient, and friendly - would definitely recommend. read more

I have an internship in consulting for the summer and as such I need to get to and from the airport twice a week with a super early (4am) pickup time. Needless to say without these guys I would be stuck. The vans are all very clean and ever driver (shout out to Randy and Gerry) is amazingly nice and very helpful even very early in the morning. And not to mention the price is right-It cost me half the price of cab to get home. There new website is also great and a lot easier to navigate than their old website. I would recommend that anyone looking for a cheap and easy way to get home. I will definitely use Skylink in the future (I am actually taking them again tomorrow). read more

Wow! The cleanest, newest shuttles I have ever taken. They send text messages when you land and before picking you up, the rates are great and the drivers fabulous. You can book and even tip online. No other shuttle service compares! I could not wait to write this review, as they deserve the highest recommendation. Have no clue why they would get any less than 5 stars. read more

Continue to be happy with them with more rides. Generally punctual and always friendly, I'm happy to continue to have them provide transportation to and from RDU for us. The website does still need work. I managed to figure out how to apply the online discount, but not also login to my account. That said, you can always call in if you're worried about it. read more

Booked online for a ride from the airport to the hotel and then from the hotel to the airport. No problems with their reservation system, and with two of us, it actually worked out cheaper to get a private van than if we booked individually for a shared ride. At the airport, there wasn't much of a wait - we called the company upon arrival as directed, and were told the van number that would come. It was a different van number, but we connected okay. At the hotel several days later, got a text letting us know the driver was on his way. Picked us up on time, and got us to the airport. Both rides were without problems, and the drivers were courteous. I'd use them again if I come back to Raleigh. read more

They left me standing on the curb. I called and made a reservation to be picked up at RDU and be dropped off at Pinehurst. I was told the fare and to call them once I got my luggage and a vehicle would arrive 5 - 10 minutes after I called. When I called after getting my luggage, I was told they had no record of my reservation. The guy seemed annoyed, States he would call me back and abruptly hung up on me. He eventually called back, stated there was no reservation and kept asking me if it was their company that I called it was because I simply hit "redial" in my cell from when I made the reservation. I ended up getting a Taxi for the same price. Would not recommend. Why risk getting stood up for a reservation when you can just grab a cab? read more

My flight came in very late last night, and well past my already scheduled arrival of midnight. Made a quick call to dispatch and confirmed they were already waiting for me. My driver welcomed me back to NC, was very pleasant and carried my bags up to my door. read more

I never take cabs. I was very reluctant because i didn't want to be late or rushed. The driver was prompt, courteous and was a few minutes early...... AWESOME, I didn't have to wait at all. Comfortable, clean van. Provided a bottled water. Assisted me with bags in and out. Reasonable, comparable rates. Was pleased and will use them again if needed. read more

Hit or miss service. They have some decent drivers but on a few occasion they forgot my reservation or were 30+ minutes late so I stopped using them. Also avoid Randy, their racist driver. read more

I definitely recommend this shuttle service. Very friendly and right on time. I will definitely be using this shuttle service again when I return to Raleigh. Also, price is reasonable. read more

I've lived in larger cities with more options for airport travel, so I was a bit dubious about my RDU options. There are several, shuttle services, but they're not as cheap as some other cities, and cabs are outrageous. Also, it was hard to know which reviews to trust... But since I was arriving at RDU at 11:45pm, I took a deep breath and chose Skylink. It was great. My driver was right there, on time, courteous, and professional. The pricing was competitive. I would have spent $15 more on a cab. I chose the "shared ride" option, but there wasn't anyone else sharing my ride. (Rush hour times might be different.) I will definitely use them again when I'm in a pinch and can't find anyone to pick me up or take me to the airport! read more

Their reservation system is simple, one page based, so was easy to get the rate and make the booking. Booked them after seeing very good reviews here on yelp and took a chance. Called them right after getting off the plane and the phone personal was very courteous, and told me that the shuttle will be at #15 pickup spot in about 10 mins. To be exact, 12 mins later, a limo (small one though!) pulled up at #15 announcing that I was upgraded as Skylink doesn't like customers waiting. We waited for less than 5 mins for another rider, and then we drove right off. No more idling for 15-30 mins at the terminal like Super Shuttle. The other person was dropped off first as his destination was en-route and then I was dopped off. The driver was quite freindly and very courteous. Enjoyed my quiet ~16 miles ride after a long flight and was at my destination in less than an hour after landing. Overall a great experience. I am glad Super Shuttle shut down in this city. Oh...and forgot to mention that it was a brand new and a very comfy limo car. Sky Link definitely seems to have better standards than Super Shuttle. Cost wise, it costed me $26+tip, while other folks who took cab, it took $35+tax. Booking my return to the airport on Sky Link right now! Will definitely use them again if I am back to Raleigh and travelling alone. read more

This shuttle service was set up by the guys that used to work for Super Shuttle before that company decided to ditch Raleigh. And so the drivers for Super, created Skylink and they are doing an awesome job! I found out about them on Yelp (only 2 reviews, but both very good) and I wanted something different from the nasty cabs that you get sometimes. Plus, my flight was early early, and 1/2 of the taxi reviews had late arrivals as an issue. Not ok. So, enter Skylink. They arrived on time (4:30 am!) with a super clean, shiny van and a very nice driver all dressed up with a tie and everything. Randy was a great guy and friendly even at that time of the morning. Got to the airport with plenty of time and no stress. Will definitely use Skylink in the future!! read more

So far so good! I've used this service twice and it's been great. I made the reservation online both times. It's an easy process. The confirmation is sent straightaway and everything is set. Both times the shuttle arrived on time. The wait at the airport was minimal. Great service! read more

This was my first experience taking an airport shuttle, it was much better than I expected. The driver called when he was on his way and called when he was at my door. He also gave me a great tip for breakfast at the airport, The 42nd Oysterbar... Yum! The fee was very affordable! read more

Great way to get to/from Virginia International raceway. Ahead of schedule. Cleanest cab I've ever been in and very reasonable price!

This was my first time using this service, and I was hopeful that I had found my new regular shuttle service since I travel frequently for work and pleasure; however, after my return pick-up experience, I am no longer sure about that. The pick-up from my home to the airport on April 19 was flawless. The reservation was easy to make; the price was fair; the confirmation was easy to review; I got a text on the morning of letting me know to expect the driver; and the driver who took up to the airport was prompt, friendly, efficient and professional; it really could not have gone any better. KUDOS to our driver that morning; he was awesome and not only did he start our dream vacation to Hawaii on a good note, he made me feel like this could be my new regular shuttle service. Because the trip to the airport had gone so well, I had the same expectations for the trip home; however, the return pick-up from the airport to my home early on May 2 was a totally different story. Good Points: The reservation was easy as I made it at the same time I made the home pick-up one, and I liked that I got a text reminder reminding me of the process of what to do when I arrived at the airport. Once we arrived at the airport and picked-up our bags from baggage claim, I called the operator to advise and was directed to go to Section 15 where the driver would pick us up within 5-10 minutes. A driver arrived within the time frame, and the promptness impressed us. However, this is when the service took a turn for the worst. When the driver pulled up to Section 15 to pick us up in the Skylink van, I waved so he would know it was us that he was picking up; however, he seemed confused. He rolled down the window and asked if we had a confirmed pick-up and I advised him we did and my name. He then pulled to the curb and we rolled our bags over to the van, but then he backed-up about 50 feet or so without warning while we were standing there! We then drug our bags the 50 feet or so to where he was then, but then he pulled up back to where he was. He then pulled up again about another 50 feet or so. Each time he did so, it was without warning, and we then had to roll our bags to where he was 3 different times. He finally stopped and got out and asked us again if we had a confirmed reservation and if we were going to Raleigh. I advised again that we did and gave him my name and asked if he needed to see the confirmation email I had printed just in case. He said no. He never once said, "Hello" or even told us his name. The driver then opened the trunk so he could start putting the bags in. I showed him the 6 suitcases we had (and this information was on the reservation), and he looked confused as to how they would fit. I told him that our first driver had laid the third row seat down flat so they could fit. He got in the back and began fiddling with the third row seat to try to make it lie flat but had so much trouble that my husband stepped in to try to help him, but he snapped at my husband. To avoid my husband snapping back at him, I asked my husband to go ahead and sit in the front passenger's seat, and I would make sure our driver got everything in okay. While the bags were still being loaded, I began helping my mother get in to the second row. My mother has a cane; so, I walked her around to the driver side of the van to help her in, and the driver snapped at us to ask what we were doing. I advised that I was helping her in from that side because it's easier for her to get into vehicles from the drivers side. I also advised that I would be coming back around to the passenger side to sit there once I got her settled. It took our driver a long time (about 10 minutes or so) to get the 6 standard suitcases into the trunk area. As he was finishing, another Skylink driver arrived and saw our driver helping us. When I looked back at him, he asked was I going to Raleigh and gave the name of our street, and I advised we were. However, since we were already settled into the first vehicle, he told that driver to take go ahead and continue to take us. As I was getting into the vehicle myself (it was not cranked yet), I was in the process of shutting the door and getting settled so I could then put my seat belt on. The driver leans in next to me, grabbed my seat belt and shoved it at me saying, "Here! You need to put this on!" Although I was caught off guard at the way he did it, I took the seat belt and put it on and then finished shutting the door and getting settled. Once the driver got in and turned on the van, he asked me if I knew how to get home. I was puzzled, but answered that yes, I do. He then told me, "You need to give me directions to get there." I asked him if he had our address, and he told me no. I told him I could give him the address so he could get driving directions (as I had planned to catnap on the way home since it was after 1am and I had just flown cross-country all day), but he said, "No. You know how to get there. read more

Have not used service; had some issues with booking online with very short notice (delayed flight). Owner addressed concerns promptly. Will definitely use in future as needs dictate. read more

AVOID. SAFETY AND GENERAL CUSTOMER SERVICE ISSUES. While I had a great experience with the driver who took me to the airport on July 8, I had an absolutely horrible one with the driver Randy (also a dispatcher, I gather) who drove me from RDU to Chapel Hill on July 16. He was on the phone the whole ride, taking general calls (at least 10) from customers and calling or responding to calls from fellow drivers. He used a flip phone with no headset and was constantly looking at the phone screen when picking up or making calls. I was very concerned for my safety, but I was afraid to say something as he appeared very agitated and on edge. (He muttered things like me "Why me?" and "This is the worst day of my life," apparently because he had to do a lot of rescheduling because of weather-related delays.) I understand that the driver was under stress, and I'm very grateful that he picked me up and got me close to my home. However, he should not have been on the phone while driving. In addition, he was completely devoid of any pleasantry and said nothing the whole trip save for two questions about my location. When I answered those two questions about my location, he did not have the courtesy to say anything at all. He didn't say hi when he picked me up or got my bag into the trunk. Also, when we arrived, he dropped my luggage on the ground without saying anything and quickly turned around to get back in his vehicle. I was appalled. If I had wanted to give him a tip, I wouldn't have had the chance to do so. I wish that I had received better service from the driver as well as from SkyLink Shuttle's customer service agent so that I would be able to use this service in the future. read more

Great service on recent airport shuttle. Very early pick up, right on time. Would recommend to anyone.

Very clean. Nice drivers. I used them to get too and from a hotel near Duke. It was $22 per way, and I was the only passenger. Much less expensive than a taxi. The vans seemed brand new. read more

Excellent service. My driver was early and was very courteous and professional. I had the van all to myself around 2 pm on a weekday. I'll definitely use this service again and I'd recommend it to all Duke students or anyone in the triangle area. One way to the airport was only $25. read more

I've been using Skylink Shuttle for the past five years - and I've found every driver there to be courteous, professional, on-time, and friendly. The vans are clean - and I've never been late to the airport once! I've used them so often, they know me by name when I call, and I've referred them to all of my friends and family whenever they come into town! I even called them one time when my car broke down, and I couldn't find a ride. They picked me up and took me back to my home! That's how great the staff are. I'll never use any other airport shuttle in the Triangle. Thanks, Skylink! read more

Disappointed that Super Shuttle left Raleigh and hate to drive and park at the airport. After searching I found Skylink Shuttle here on yelp, decided to give them a try. Driver was on time (Nabil).Shuttle super clean . On return to RDU, I called # and they were waiting for me after I got my luggage. This is a badly needed service here. They are cheaper than cabs (and a lot cleaner)and a lot more convienent. read more

Great communication, polite and helpful drivers. Don't be put off by their website - this company offers a great service.