No rating. 2nd time and they still suck. They Nicole and dime the heck out of you and my phone service I Baltimore was sketchy. Lost service and in order to talk to an agent, i had to pay 25 bucks. Sick! The ladies were kind of rude and short with you because they expected me to be tha way. Instead, i was patient, and so were they. That helps. Overall, they still suck, the staff does there very best because they know this airline sucks. ​They need a Kiosk! And, they need to not ask you to download their "app" to check your flight. Insane! This airline receives NO RATING. You pay for what you get. Be mindful! read more

Spent over 3 hrs on the phone within a 16-hr period. Outgoing flight was cancelled & thus could not make return flight. First wanted to charge for cancellation then said they'd cancel and give me a $87 voucher. Then tried to book another flight on app and online only to not be able to use the voucher. Tried again in the morning same results. Called again. Agent booked flights and waived booking fee. Said an email would come with pay directions. Never came. Called back again. Agent walked me through paying and then it came time to pick out seats and I was now being charged! Earlier when I chose my seats they were free. He refused to comp my seat and refused to let me speak to a supervisor. Could not cancel the flights because departure was less than a week. Caught this agent in several lies. This will be first and last time to ever fly Frontier. Oh my $87 credit actually became $16 after paying!!!! read more

Frontier Fiasco: From Fan to Frustrated Flyer Frontier Airlines was my champion. I downloaded their app, and attended meet-and-greets - I was their biggest cheerleader, defending them against naysayers. But on 6/13/24, that all changed. My Charlotte to Atlanta flight, with a confusing (but tolerable) Houston layover, seemed like a steal. I even splurged on the "bigger" seats in the front. Spoiler alert: they were just regular seats with a tacky sign blocking the middle spot. But hey, I got a great deal! I checked in on the app the night before. At the Charlotte airport, a slight delay - nothing major. Landing in Houston, I opened the app to find my connecting flight's gate. But... my 2nd boarding pass was not there! It was already a short layover and with the delay it was imperative I get to my next gate quickly. Panic rising, I made it to the gate and they were already boarding all zones I raced to the gate agent, explained my app issue, and the connecting flight situation. The response? A curt dismissal. "You didn't check in. go over there and wait and see if there's a seat." How is this possible I just landed from a connected flight, one confirmation number But logic fell on deaf ears. Tears pricked my eyes as the agent, radiating rudeness, challenged me, "Show me your boarding pass then!" I was distraught - I was stuck, frustrated. After everyone else boarded, they called us (myself and another young lady waiting for a seat) back. But the nightmare wasn't over. Apparently, in Spanish (because she clearly thought I wouldn't understand), the rude agent declared, "Seen it all! Don't care if she cries, I've been here 14 years." Lovely. Then came the kicker: a $25 fee for "using agent assistance" to get checked in; Frontier's fees are legendary, but this was a new low. I made the flight (to my very uncomfortable, middle seat - passing right by someone in the seat I paid for). But Frontier lost more than a customer today. They lost an advocate. I work hard for my money, and I won't be paying to be disrespected and fly in discomfort. This experience wasn't just a delay or a bad seat. It was a masterclass in airline apathy. Frontier, you've grounded my loyalty. Oh, I almost forgot! As I finally made it home, I got a call from my Dad informing me that his flight and the flights of the 12 other people in our traveling party were canceled. read more

I only gave a 1 star cause I had to in order to complete the review. If I could not give any I would. Frontier Airlines when I tell you I'm beyond disappointed and have no desire to EVER do business with your company again. Not only did our flight get cancelled twice from Houston to Las Vegas but I missed the opportunity to to witness my nephew play in his first ever NBA game in the Summer League series but we planned to celebrate our 18th wedding anniversary while there. My 12yo daughter literally cried a full 24hrs because even she was looking forward to helping to celebrate these two memories that we'll never get an opportunity to have. You can't even commit to executing domestic flights. I dare you even advertise offering nonstop international flights. read more

4 hours before flight, received email (flight cancelled) there was no reason why, just left me stranded. No customer service agent via phone, the only way to contact them is by WhatsApp chat, worst experience for airline ever in my life. They are the worst. read more

-10. IF I COULD GIVE THIS BUSINESS negative 10, I will. This doesn't even deserve a 1 star. My mother's flight is Nov 6, in 2 days after booking they cancelled and I think , I have to kiss my money goodbye. Can't get customer service to answer other than recording and can't find confirmation. BEWARE BEWARE. read more

This is not only the worst airline you can fly on, it's one of the worst businesses I've ever been around. Used Expedia to book a very simple trip from Denver to Houston to visit my brother and nephew. Flight from Denver to Houston on the Friday night of Memorial Day weekend, no problems, booked with United Airlines. Flight back from Houston, I reluctantly chose Frontier because of the time of the flight on the way to the airport in Houston to arrive 2 hours early, received 2 different text messages from 2 different numbers that gave 2 different delayed departure times, however no terminal and no gate. Long story short, I had to figure out what terminal and gate with no help from Frontier. Boarded at 11pm for a flight that was supposed to leave at 9pm, still sitting on the plane on the tarmac at 12:30 am with no Hope n sight and no updates from Frontier. I truly hope this company fails terribly and I hope that everyone that works for this company suffers from being laid off/fired for their complete incompetency and is unable to find another job because they do not deserve a paying job. F*** you Frontier! read more

They won't let me deduct stars, otherwise this rating would be lower. Priceline/Booking.com, Spirit Airlines, and Frontier Airlines should all be put out of business because of their unethical and predatory business practices. The 3 work closely together to ruin the travel plans of countless naive frugal travelers every day, and NEVER refund or properly compensate you for the ruined or cancelled trip that's ALWAYS THEIR FAULT. Megabus and Greyhound are FAR better airlines than Frontier except their both less expensive and will actually get you to your destination much faster without the completely non-existent customer service experience. Annnnnd the biggest bonus is that unlike Frontier, if the maintenance people are on par with the product and non-existent customer service you get with Frontier, at least falling 30,000 feet out of the sky won't happen or sitting on a runway for hours. I said non-existent customer service, which is worse than the regular old bull customer service you get from Spirit (The ONLY airline as worthless and as Frontier), because you can't tell a Frontier Airlines employee how badly they f'ed up your vacation plans and had you stranded at the airport ALL DUE TO THEIR FAULT since 1.) The woefully understaffed Frontier ticket desk only has people who wear Frontier Airlines shirts but are contracted through another company & have ZERO access to boarding and flight once it's within 1 hr of scheduled departure. They literally CAN'T help you get on the flight they KNOW you're supposed to be on that hasn't arrived yet!! AND 2.) THERE'S NO TELEPHONE CUSTOMER SERVICE TO HELP RESOLVE ANY ISSUES LET ALONE A TIME SENSITIVEAT THE AIRPORT ISSUE! I was stranded at the airport for 3 hours on the phone with Booking.com trying to rectify a situation that Frontier should have been able to handle to get me on my flight when I arrived at the ticket counter about 90-100 mins prior to scheduled departure (Frontier emailed me that it was critical I arrive at least 1 hr early). They did not refund me my money or have an acceptable alternative to get me to my destination before I'd lost my entire investment on the hotel reservations for those days and my return flight on Spirit. At least Spirit had a live person to tell me to go screw myself. Frontier offered a chance to chat through What's App with a likely AI agent.....Real helpful when you need to secure a boarding pass but the system at the airport won't let you book & the gate agent isn't a real employee & is locked out of the system in that last hour. I pray that Frontier just disappears, along with Spirit. How they are still in business despite the fact that virtually EVERYONE that has used these 2 garbage airlines swear they're horrible so loudly and consistently is beyond me. You have to read or hear 150 horrible reviews to read 1 review that is not exactly horrible ("It wasn't quite as bad as I always heard" or something similar) and then another 50 horrible reviews to get the rare positive experience. That's the type of widespread customer dissatisfaction that can only be enhanced and multiplied 1000 fold by having no live customer service or actual employees for customers to deal with. Just pay for a REAL airline with real pricing and real customer service.....It's worth it. read more

worst Airline out there. They have canceled all the flights to Cancun and still advertise them online!!!! cancel our flight without notifying and their customer service in person sucks! read more

If I could give them a minus star I would Worst airline ever paid for our flights well in advance so that we scheduled our work days so we could have an extra day then I get and email that our flight has been changed and now we have to leave earlier when we're supposed to a work and they're only solution to us is either get a refund or travel credit read more

If I could give them a no star I would they charge you for every tonight made it to Bush airport and was stuck on the plane for about 10 minutes. Due to the cat walk wasn't working. It's crazy they charge you $25 to print your boarding ticket never will I fly with them first and last time and I'm not a happy customer read more

A LOT of unexpected fees. We're talking $200 of unexpected fees. And they're rude. I will NEVER fly them again.

One star rating is very generous. They need a negative star rating. I was on flight 1547 from PVD TO ATL on July 29, 2022. The worst plane experience EVER! First of all they offer you NOTHING for free! Make sure you have something to drink and something to snack on. The plane wasn't very clean. Then when we were on the runway wait to get to our gate a lady had to pee really bad. Every time she would try to go the bathrooms were occupied. Well the ONLY guy steward got on the loud speaker and said "the reason we are delayed is because someone had to pee". This was very uncool and unprofessional. I told him it was uncool on the way out and he acted like he didn't know what I was talking about. FRONTIER may be cheap but they charge for even carry on bag. You are allowed 1 personal item ONLY. In the future I will try my best never to fly with Frontier again. read more

Just an awful experience getting out of Houston. The worst part, 3 supervisor just standing and watching as their people were struggling.

The worst. Never flying with them again. We first got delayed 4 hours at the Denver airport because the pilots they had scheduled were not cleared to be flying a plane. Then after we took off 4.5 hours late, we landed in Houston and had to sit on the runway for an additional 45 minutes before being brought to a gate to disembark. Employees were anything but helpful throughout the duration of the process read more

Don't be tricked by low price enticements. This bottom rung airline has sneaky hidden costs and absurd guidelines regarding bags and check in. Their kiosks don't allow check in at the airport. In my case, I showed up over an hour before my flight with no suitcase to check. I was lamely directed to their app, which said the flight was closed. Their customer service number directs you to a cheap chatbot that gives very limited menu options and runs you in circles. In my opinion, this is a substandard, ripoff airline with abysmal customer service that should be avoided like a plague. read more

Today was my first experience (and last) flying Frontier. My cheif complaint is with the number of blaring announcements made by the flight attendants, which were overly loud and incessant. Moreover, I truly resent the pitch, which the flight crew is forced to make to try to get passengers who are "captive audiences" to sign up for a Frontier MasterCard, which I found repulsive. Don't plan on using the lap tray in front of you if you are a passenger, which the flight crew calls the "Barbie Tray". You can barely fit an object the size of a paperback on the tray. And if leg room is important you can forget having any on a Frontier flight. Frontier makes you pay hefty prices for soft drinks and snacks too. They can't even provide passengers with a measly bag of free pretzels or peanuts, which is pretty sad especially in view of the fact Frontier charges $ 15.00 more than all other airlines to check a bag. I am certain I am not the only person who feels the same way. Frontier offers low fares yet when you add all of their additional charges the airline is not really a bargain. Frontier has received quite a few one star ratings on Yelp, which I read before writing this post and can easily see that many people in addition to myself have had negative experiences, which I hope Frontier will take seriously. Meanwhile I do not recommend Frontier Airlines for the reasons I have stated within this review. I was really hoping Frontier would be the alternative airline that Spirit once was; however they're anything but. As a result of deregulation there aren't many airlines left to choose from. I'll continue patronizing Southwest whenever I can and suggest others do the same. read more

Anyone familiar with Spirit Airlines already know this setup. You get discounted travel via air on slightly dated planes and nothing more than that comes with your plane ticket. You can normally get even a better rate than you find online if you go to the ticket counter and ask for rates. With your ticket, you are only allowed one (1) small hand carry item. In gist, think medium sized purse, briefcase, or medium sized backpack. Only 1 (one) item that can fit in the seat in front you is allowed on the plane for free, so pack lightly. If you wish to place luggage underneath the plane, you get charged. It is cheaper to check in online and purchase your bad vouchers while online checking in. The price is considerably bigger. If you have luggage that you wish to carry on the flight and place in the overhead bin, you will be charged. The online purchasing rule applies to carry-on luggage as well, so make sure to purchase that voucher online as well. In regards to seating, you can purchase more legroom when you buy the ticket or just let the computer randomly pick a seat for you. The closer you are to the front of the plane, the more legroom you will get. With that same mental diagram, you pay more for legroom the closer you get to the front of the plane. You can also buy a variety of snacks and/or liquor on the plane, but it is debit/credit card only. All in all, I didn't find my exit row seat lacking in legroom, but comfort was different. My butt feel asleep several times via my flight. I guess I'm not experienced with having hard items near my rear, so it was an adjustment for me. Overall, staff are consistently friendly and helpful. They will earn more stars from me when they increase their flight destinations. I was curious to know one thing when traveling with them. Why did you make us board just to have us all stand in the walkway/corridor leading to the plane? read more

Frontier Airlines - Waiting to get on the plane inside the walkway - Airlines Near Me - Houston, Texas

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This was the worst experience I've ever had flying with an airline today. The representative in Orlando Florida was very unprofessional, racist and rude. My husband and I will never fly with this airline again. We arrived at the airport three hours early and just made it on the plane 3 minutes before the doors closed. We stood in line three times before getting our luggage checked in. read more

The WORST flight experience I have ever experienced. I was racially bullied by Sara and Tristan on flight 760. I have never been so humiliated in my life. I will never fly Frontier. read more

DO MOT RIDE FRONTIER Worst experience first they delayed the flight 3 hours from our departure time, finally we're able to bird only to wait another 1 hour to take off and after arriving they MADE us wait an extra hour on the plane until a space was available worst experience DO NOT FLY FRONTIER read more

Let me just make it real simple. Unless you're flying and the only thing you're carrying is personal items in a very, very, very tiny bag. DO NOT FLY FRONTIER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Purchased 2 separate flights wanted to swap the passenger from one flight to the next. Made a call to see if it was possible, they confirmed to us it was possible they'd put a note in the system no issue and to ask when we get to the airport. We get to the airport they inform us they can't do it after waiting for them to figure something out we missed the flight and they could only change the flight they gave us two option tomorrow at 9pm or today at 9:30. They gave two separate flights, one to a location, then one for our destination. Got to the airport, we were meant to board at 8:15pm got delayed all the way til around 10 we got on the plane so we were already going to miss the connecting flight due to the delay. As we waited it was announced the flight was slightly more delayed due to the door latch not working properly. They called someone over to take a look they said that would take 10 minutes for them to arrive and they don't know the additional time to fix the issue. Flight shortly after got delayed wasted our time completely. NEVER FLYING FRONTIER AGAIN. read more

Flight delayed 30 minutes with no warning. The roughest flight back again with no reason why or no warning of turbulence. Something felt weird since the start. Arrive to Houston, only for Frontier to bring us to US Customs and have over 100 people lost. They direct us back into a tight hallway and won't unlock the door for awhile while it's 110° outside and becoming a hotbox. Everyone finally gets in and goes to the baggage claim we were told to go, only to be directed back down stairs because it wasn't Frontiers baggage claim. It's been 2.5 hours and still no one has their bags and no one will come out and explain what's going on. Horrific experience read more

The checkout baggage counter is running a scam. I weighed my checked bag on 2 different scales and took pics before going to the airport and the baggage counter weighed my bag and she said it weighed 47lbs. I had to pay an extra $100 ($50 each way) due to the scam this airline is running. Be very weary of any company trying to scam its customers. read more

Frontier Airlines seems to have the unique marketing plan of maximizing consumer irritation while minimizing price. Or at least the appearance of minimum price: carry on is $45/ea IF you have time to pay before getting to the gate. At the gate the price is $60/ea. To add to the confusion, there is no explanation regarding your "personal carry-on" that you MUST place under the seat. I, like other fellow passengers, was surprised to find three (3) kiosks to print out boarding passes. Convenience? No, finding only one that was working, we soon were reminded: We were definitely Frontier passengers! Finally found a way to print my pass (the confirmation number was not recognized) and rushed off to stand in security lines. Sadly, I'd picked up the Receipt for my bags and not the pass. TSA cheerfully said I could probably find my pass back at the kiosk and enjoy standing in line....AGAIN! read more

I'm so disappointed with Frontier Airlines. I just paid $300 to carry one 3 backpacks that my family was using as a personal items. All of the other airlines sees these backpacks as a personal item, even Spirit Airline so why are they being so greedy and difficult? I could have flown united for that extra price. This makes me never want to fly with them again in life. $300!!!! read more

Summary: Overall, a pretty good experience. My friends and I were really concerned with how the flights may be delayed up to 9 hours, cancelled, or even operate safely for our whole round trip. Plenty of terrible ratings and reviews for Frontier exists for a reason but I don't think enough people who have had good experiences posted any reviews. Some issues are with hidden fees, delayed flights, cancelled flights, and customer service. My friends and I did a bit of research before flying. Like all of our travel plans, we like to be prepared in case of certain emergencies. One more note, Frontier is really affordable. My friends and I have saved roughly $2,000 to fly Frontier as opposed to United or Southwestern. So a lot of their charges like food and services help out with their airline. At the Airport Service: From IAH to SFO, the attendant at the checkin desk and baggage check in was friendly. Mostly because it was 4am, the lines were stacking up to 30 people, more than any other line at IAH. Only one attendant was handling checkins and baggage claim at the time. After that, it was smooth sailing. From SFO to IAH, the attendants at the checkin desk and baggage checks were pretty friendly. Around 7am, the lines were stacking up for a 9am flight. 4 employees were assisting us with our bags and check ins, the man at the front desk may have appeared a bit impatient and did speed up the process I suppose and I don't think he should have thrown all of our baggages which may be the reason why people are getting broken luggages coming from or to certain cities. Who knows if it's mishandled after that when the luggages are either thrown onto the airplanes themselves. Environment: Mostly clean, just don't dig into the pouches behind people's airplane seats. Cushion for the head incase you like sleeping and the chair reclines for comfort only 2-3 inches. There is a small television screen on the back of everyone's seat, you can watch television or movies for 5 bucks. If you did not bring your own entertainment and wanted to stay on the flight for 3-4 hours to watch tv on the plane, you are dumb. Hidden Fees: They're not really hidden fees, they post them online for you to read what's included as the charges for the trip. While it wasn't surprising to us, we still didn't like the fact that they charge for carry-ons, but it was part of their service. Tips/Hints? 1. Travel light and don't put fragile items in suitcases/checked baggages. 2. Becoming a Frontier Member gets you discount on your baggage checkin. 3. Register during certain special occassions or holidays for discounts, we got discounted on Valentine's day. 4. Bring your own entertainment. 5. Eat before going. 6. Don't make this your most important trip of the year through frontier if you're afraid of things going wrong. 7. Check in within 24 hours of flight, baggage check 2 hours before flight. 8. Be at gate 30 minutes before flight, not 1 minute before or after. 9. Measure your personal items, carry ons by their specified dimensions. 10. Weigh your checked baggages so they're under specified amount. read more

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Absolutely the worst excuse for a company I have ever seen. No one at this company cares about You, your life. Your time. Your personal belongings. Your trip. Nothing. Nikita at the gate was especially terrible, lazy, uncaring and hateful. I can only assume she was mentally challenged because it's hard to believe anyone could be so uninformed and uncaring. This "airline" might be cheaper but I urge you to spend the extra $ to not leave your safety, belongings and trip in these incompetent peoples hands. Flight left gate early. With no explanation. Stranded passengers. Completely unacceptable. If there's a joke about flying I assure you Frontier airlines is the punchline Cannot contact an actual person if you tried. Zero personnel at the booking desk working Amazing they are even still in business. read more

chargered my mother for her wheelchair when they where not supposed to then because she is not tech savvy they charged her to check her self in beca she is elderly what a shame as I would never recommend the company to any one the flight ended up costing her 150 more than her original ticket what a shame read more

So there were a lot of people at the IAH frontier line today. They called me ahead of the line to take my bag so they would make it to my flight. That was great service I would give the front check in people a 4 for that. The flight attendant on my flight right now flight 243, she was rude. The bins above row 2 where I was seated were empty and she would not let me put my check in bag there. I have my service dog with me and she was saying she's saving those bins. Why would I pay 50 dollar for a seat and you're telling me I can't put my carry on in the bin? You are rude and have no place. I fly weekly and I am very Disappointed if I didn't have Bruce Lee I would of said more but thankful a customer helped me with my bag. read more

Holiday travel is already stressful. They don't open their check in counter until 2 hours before departure and close them 45 minutes prior. So if you're responsible and show up early, you have to wait as the line gets longer and longer. We showed up 2 hours and 30 minutes early. No one at the counter. No one in line. By the time the counter opened? More than 30 people in line. And everyone then has to move to a long security line. Awful business model. Oh, and every checked bag and carry on item runs $30-$45. Yipes! read more

This company was a total disaster for my trip to Iowa. First arriving LAX counter staff told me flight has been delayed due to mechanical problem, then another staff told me it was a crew being on strike so figure out what story to begin. The we took off 30 minutes late. About 20 people like me was really stressed upset not being able to catch our connecting flight in Denver. When arriving in denver the counter staff were trying to be nice and the manager lady stated "Sorry there is nothing I can do, our company has strict policy" when being asked to re-direct us to a different airline company to flight us out to our destination the replied was " Sorry our company has no contract with other airlines company to do that". To top it off she told everyone "Please do not ask me the questions over again, I can only help the best I can I am only an employee". Yet an employee but you represent the company so have to be more professional on your response. Overall 24 hours later I received an email from Frontier CSR and they gave me a credit for future flight which I will try to use but afraid that their next flight might be cancelled again. I prefer them to reimburse me and close the case. Yet they have to improve their way of doing business with their passengers. Nevertheless, the flight crew were really nice and make it pleasant for us to forget about the whole issue. Will only recommend it if they will show more responsibilities towards their clients. read more

Worst airline I have ever flown on. They changed their mind about the gate three times making us late. When we got to our destination we waited on the tarmac one hour to deplane. read more

Awful. Paid to have luggage checked and the desk attendees were all late. You are so cramped in the plane it's claustrophobic. You pay for everything and the service is awful. Worse flight ever. Do not book. I thought Spirit was bad-this takes a flight experience to a new low! read more

Warning- do not fly Frontier Airlines! My family arrived at IAH 2 hours before our scheduled flight to Orlando like we were supposed to... no one at the desk to check our bags..... we waited.... finally we got our bags checked and got to go through security and get dinner as our flight had been delayed an hour. We went to board according to the flight board at the gate and then were told that this flight was going to Denver and we needed to listen. Lol. We asked when our flight would depart and were told they didn't know. Seriously? Still waiting....i wish I could give nobs I'm posting this update at the end of our trip. We were leered that our flight would be delayed 2 hours. We arrived at the airport to find out it has been delayed 5 hours! Now we are stuck in the airport until midnight. Really? Beyond ridiculous read more

Not having flown with Frontier before, I wasn't aware of the nightmare to come. I booked trip to see a good friend of mine in Houston. I'm traveling from Oakland, Ca and chose Delta for my flight in 2/3. Had no issues with communication or delays. My expected return is set for 2/7 (today) at 4:49pm leaving Houston with a layover in Vegas (hour not bad), however at 6:41 am this morning I received an email about the flight being delayed now with departure of 5:20pm instead, I then receive a text message stating the delayed time is actually 6:20pm. Then at 10:11am I receive a new text claiming delayed departure is now 8:10pm. I'm livid! This not only impacts my work schedule, but my transportation arrangements, and other important appointments I have scheduled for Tuesday morning in which I can't afford to miss. Frontiers miscommunication in the text and emails is very sloppy! The reason for the delay is "due to a late arriving aircraft " which is absurd! Joke! I looked up the live flight location using the Flight Aware website (they have an app too) and discovered my flight aircraft is currently in Detroit and plans to fly to VEGAS, to then come to Houston (BACK TRACKING) just to head BACK TO VEGAS =\ The most insufficient planning ever! Ghetto! A $52 fee is charged for small purse/kid size backpack they consider a personal, and additional $72 for a carry on that's 14x18 smh penny pinching their customers, and failing to deliver appropriate service. I've heard of Spirit airline issues but this seems just as bad! To make matters worse the customer service and reservation lines are all busy and damn near impossible to speak to someone for assistance!! I will just stick to airlines such as Delta that I'm familiar with and have INTEGRITY about themselves verses this cheap and inconsiderate foolery of an airline! I want my money back for the bag fees and this retuning flight! Joke of an airline for real! Poor communication, inadequate response and no reasoning. Wish I could give 0 stars. Apparently Frontier and Spirit are merging to form a larger inadequate raggedy company. Yikes! read more

First time flying Frontier. A couple next to me had a puppy who was freely walking and peeing all over things. I even got pee on me. I told the flight attendant and she came over and told the couple to not have pee pads out. Not sure what that accomplished. I called customer service because I had pee on my brand new Tory Burch bag and they said there's nothing they can do. One thing they can do is require dogs to be in crates or allow passengers to get reseated if they are uncomfortable near a dog. I love dogs, have one of my own, but I don't expect complete strangers to have to deal with my dog's pee on them (especially on a plane). Frontier has really poor customer service and this flight is my first and last. read more

Absolutely the worst airline in the whole world, the employees will treat you as a criminal and they are allowed to BAN YOU FROM BOARDING YOUR FLIGHT!!!!!!!!!! I traveled to Houston from Sfo to see my sick uncle for two days and I took a very small carry on 11.4 POUNDS to be exact. Checked in at sfo and boarded the flight without having to pay, on my way home I checked in the front desk and I got my boarding pass without having to pay after I raised my carry on bag in the air to show it to the employee and he said you're good to go. Went through security and got to my gate and there I was asked to pay $60. $45 carry on and $15 penalty for not paying at the front desk. WHAT???? I tried to explain that it's the same piece of carry on that I didn't have to pay for on the way to Houston and that the front stand told me that I'm good to go, the SUPERVISOR got soooo upset and she told the guy that was helping me to help other passengers and not to help me!!! After boarding all the passengers MARY THE SUPERVISOR told me that she's not gonna allow me to board the plane!!!!!! I tried to pay the not valid charge of $60 so many times but no help, I tried to çall the 800 number and I got a manager on the phone also NO HELP, MARY THE SUPERVISOR STILL DID NOT ALLOW ME TO BOARD MY FLIGHT!!!!!!! I asked what was her name and what's the badge number she said I'm MARY THE SUPERIOR AND IM THE ONLY ONE HERE. read more

There aren't any negative numbers so I can't rate this flight. My daughter just got off Frontier flight #from Denver,CO to Houston Intercontinental Airport. She was very upset. She states that the flight hit turbulence and the attendants were very rude and condescending. The Pilot did NOT have a mask on his face. People were screaming and crying. How do you want to be treated? Something to think about. read more