These people are theives. They have you prepay for concert tickets then partially refund you after the event is cancelled, with no recourse to get your money. They turned off comments and reviews on their social media to avoid public criticism. They never respond to their customer service emails and the proof is in their Facebook page posts. Buyer beware!!! read more

The Customer Service is the worst. They are very unfriendly. He told me there was nothing he could do to help, and then told me to have a nice day and ended the phone call before I had even replied. The service says they record these phone calls but I'm sure they never listen to them after the fact, or else they would hire people who are actually willing to help. read more

yah fgt lame back to waiting in line for the 2 year in a row because #insomniac or frontgate dropped the ball last min sending out tickets I leave in a few hrs and the tickets never made it to FL and we pay $108 for service fee BS and they will only refund $8 for shipping. Next year learn to get the crap out in a timely manner so as to not inconvenience people wasting time on long line to get there tickets at will call horrible customer service insomniac an #Pasqualerotella #edclv read more

Bought tickets to an event, which they then cancelled less than ten days before the event. They have refused to respond to my emails so I filed a complaint with the BBB. They have also refused to respond to the BBB. They are owned by live nation, who also bought out Ticketmaster. I will never use any company owned by live nation again. read more

I purchased tickets for the Alabama Shakes show at ArtPark in Lewiston, New York on September 22. I purchased the tickets on May 15th, the day they went on sale. After patiently waiting several months, the tickets have yet to arrive. The show is one week from today. I've tried calling Front Gate Tickets several times, but they keep telling me the tickets haven't been printed yet, or they are due to ship out in the coming week. When I called last week, they stated I could have the tickets placed at will call to pick up on the day of the show. While this would be sufficient, I've already been charged for shipping the tickets to my home. Will I be reimbursed for those charges? The only reason I chose to receive an actual ticket is because I like to keep it as a memento. The customer service is terrible. I don't understand why it takes SO LONG to print concert tickets. read more

What a scam! We bought tickets for the Austin Food and Wine Festival back in November 2019 for the April 2020 event....they cost $1,000! The event was first postponed until November 2020 due to COVID, which I totally understand, then was cancelled due to COVID, which I still understand. After the event was cancelled, ticket holders had an opportunity to either get a full refund, donate the the price of the tickets to charity or roll it over for the next year with a deadline of September 28th to make a decision. I emailed Front Gate on September 21st requesting a refund. i was sent an email with a link that went nowhere. I emailed again on September 23rd......again, a link that went nowhere. I emailed a 3rd time on September 27th demanding that I get a refund. Same stupid link. On September 29th I emailed a 4th time and get the response that the Deadline to request a refund was the 28th!!!!!!!! ARE YOU KIDDING ME???????? Now it's in my lawyers hands. Unbelievable! If you are looking to attend ANY events that Front Gate is involved with, DON'T. read more

Total scam artists. I wish I could report them for fraud, but they cleverly write their billing policy fine print to ultimately fuck over their customers. I ended up paying $800 for a VIP ticket, and had to purchase another shuttle pass from JusCollege because FG was all sold out. ... My group and I decided to attend EDC2016 in February, and I thought I was being responsible buy buying a ticket early, and subjecting myself to the layaway plan to spread out the payments. I received a confirmation for my order with a receipt, and everything seemed to be in order. In May, the horror stories of people not receiving their boxes started surfacing, and I thought I was one of the unlucky thousands of people in the same boat. I didn't question Front Gate, and followed their rules to go pick up my order in Las Vegas. When I got to will call, I was informed my order was cancelled. What? I was still receiving email updates about the event, yet I never received an email that said my order was cancelled. Apparently, Front Gate failed to bill me for the third payment in the layaway. And it was (as mentioned above) cleverly written into the fine print that it was my responsibility as a customer to let them know that they didn't charge me; this resulted in a default of my order. I was left standing there wondering about my two on time payments, and if I would get a refund for that. Only after I argued with the one FG representative available there, did he contact their hq and send me a refund confirmation for the initial two payments. Additional kicker to that, they kept an additional $70 dollars as "transaction fees". But I was there...in Vegas already...with no ticket. I wasn't going to NOT go to EDC. I said okay fine, I'll just pay for a general admission ticket there on the spot, and buy a LINQ pass that I promised to someone else. Yeah right... All general admission tickets were sold out, and the only ones available were an $800 VIP pass. As I didn't want to deal with the hassle of scalpers, I sucked it up and paid for the $800 ticket. Didn't even manage to get a shuttle pass, but luckily my friends had me covered. If this review makes no sense to anyone, guess what, I HAD TO FUCKING DEAL WITH IT IN PERSON. ... Overall: - Thought I was going to pay $574.58 for a GA ticket and shuttle pass. - Successfully completed my first 2 payments for: $280.88 and $146.85 - Third charge never came resulting in a default and I only got a refund for: $210.88 and $146.85 ($70 kept as transaction fees) - Ended up paying for an $800 VIP Pass that was absolutely not worth it. - The $800 VIP did not include a shuttle pass, which I intended to resell to a friend for face value (106.09). Total extra that I had to pay for the event because Front Gate scammed me: $471.51 (someone correct me if this is wrong) ... Edit: oh yeah, and they didn't even have the decency to give me a box...I walked away from will call that day with just the wristband, an $800 charge on my CC, $70 out from the refund transaction fees, and a really sour taste in my mouth. read more

If I could rate them any lower, I would. They will rob you blind and you'll never hear from them again. I bought 2 tickets to rolling loud and have been trying to sell them for months now, and I've done everything and sold them. I just haven't received my tickets yet and they will not give out a customer support phone number. I've tried everything and am at the end of my rope. read more

After my review Greg Johnson reached out to me and referred me to the event coordinator, Danny Wimmer Presents. Their customer service team offered to give free tickets for this year's event, since "they can no longer issue refund". When I confirmed for the tickets, they quit responding. Soooo if your going to Houston Open Air, I hope you don't have to deal with the customer service from either of these groups, it is non-existent. I do have to thank Greg Johnson for reaching out after my first YELP review, however there is still no resolution. read more

WARNING: Agree with Leni S - 1 star is too many for Front Gate Tickets. When you purchase your tickets, there is no way to add on or modify the ticket sale. I purchased 3 Super VIP tickets to Peachfest 2019 (to the tune of thousands of $s) and they were not able to add on parking. Nor, were they able to refund the tickets. The Front Gate system is totally rigid and customer unfriendly. read more

this company isn't legit bc of the way it's spelled the correct way to spell the legit ticketing business is one word not two "Frontgate not Front Gate" so make sure to pay attention to the way u type it in search bar bc frontgate tickets is definitely legit and great to work with. read more

Front Gate * Ruined * My Halloween Plans! DO NOT PURCHASE THROUGH THIS COMPANY! I will never purchase from this company again. I purchased tickets for Friday and my receipt showed Saturday. Call and Emailed and they told me to sell my ticket!?! They would not give me the date that I purchased. DO NOT PURCHASE THROUGH THIS COMPANY! The same thing happened to my friends ticket. He was also denied. He ended up having to buy through a third party and I ended up not being able to go at all. DO NOT PURCHASE THROUGH THIS COMPANY!! 0 Customer Service - I'm happy because I know that this company will fail! read more

HORRIBLE "support staff". These ppl are not helpful at all! They resolve nothing and just continue sending a link to purchase like I'm talking to a bot! No phone number to speak to a real person either, come on! Get it together, ppl (I) spend a lot of money through you guys, this isn't like forgetting extra onions on my burger when I asked! The least you can do is be helpful! read more

Fast, Great Service Have purchased Outside Lands tickets (and other events) the last 2 years thru Front Gate Tickets and have been impressed by the processing time, and ease of use of their site. There have not been any issues with their mailing of wristbands or tickets at any time. Hope the great service continues! read more

Never got the merchandise that they offer alongside tickets that they sell. There is no real way to contact them no email that you can directly email you have to fill out a form and hope they ever even reply. I've tried to get a response for over 4 weeks now and still no response on why or when I'll ever get the physical things I purchased. Will never give another dime over to this sham of a business read more

This is my first time dealing with this ticket sales company, and I do believe it'll be my last. I made the mistake of placing an online ticket order for a music festival, and the browser's auto-fill function had entered a friend's name instead of mine (which I fully admit is my problem). However, the system shouldn't have even accepted the order if it was in my friend's name but with literally EVERYTHING else in my name (the address, email address, phone number, credit card, billing info, etc). So that is their system's fault for not catching that; they should be matching up names on cards before they allow a transaction to go through. However, when I tried emailing them to let them know I just needed to do a simple name switch (which should be easy since EVERYTHING else is in my name and I can easily prove my identity with multiple forms of verification), this is where the trouble began. The first customer service rep who responded completely dismissed my email. I responded again, and provided them with more information. I am still getting the runaround from them when all I need them to do is switch it up, so I had the friend contact them to sort it out (even though it actually has nothing to do with her). I also tried calling them, but that was a joke, as their phone lines are totally backed up. So I'm still waiting to see if they'll change the name on the ticket that *I* paid for. In summary: yes, I made a booking mistake. But when I reach out to try to correct it, it should not be this difficult or take this long to sort it out. I sincerely hope I never have to deal with this company for a concert or festival again. Get some new, better customer service reps. Oh, and maybe work on your transaction forms and how the data is compared for security measures. This wouldn't even be a problem if their form had caught the mismatched names. read more

I go to concerts and festivals a lot. I was really excited by the fact that this company made it more affordable for me to be able to do that. However, this company is one of the worst ticket vendors I have EVER bought tickets from. My friends and I live in Washington and bought two four pack tickets plus two camp/car pass to Northern Invasion in Wisconsin. We decided against camping there so we wanted to sell just our camp/car portion. At the end of March we got our wristbands in the mail that said "camping" on them with the placards for our cars. It said on the paper that those were not our admission to the festival. Just to be safe though, I called front gate tickets and asked the guy if those were our tickets into the festival and he said no, that we would be getting a separate set of wristbands later on in the mail. I also specifically asked him "so if I sell these wristbands, we will still be able to get into the concert because we will be getting other wristbands?" And he said "yes, go ahead and sell them. You will be getting more" So we did. The other day I called front gate again because we hadn't gotten our separate set of wristbands to get us in the show. The lady pulled up my order and said "according to the tracking number your tickets came in March 24" I said that those were our camping passes and I explained to her that I was told that we would be getting another set... she said that that wasn't the case and we should have gotten our concert wristbands in that same shipment. At this point I was incredibly frustrated and confused so she escalated the call. The next representative basically told me the same thing, that our tickets should have been in that envelope. And he also confirmed that the camping wristbands were not our gate admission. He proceeded to tell me that he would put our tickets in will call and it would be no issue. So I asked for a confirmation email stating that our tickets would be there and he said he would send one. He never gave me an answer as to why our tickets weren't there, even though I asked. And I was still really confused and didn't trust what he was saying. So I did some of my own research and looked online and from everything I was reading it looked as though our camping wristbands were our admission to the concert. The next morning, I called front gate again and before the representative could say anything I told him the WHOLE story and I told him that I just wanted a yes or a no, and I asked "were those our tickets to the event that I sold" and he, without hesitation, said "yes, those were" and he even read off to me EXACTLY what it says in their system to all employees and it was something along the lines of "if a customer purchases their general admission tickets at the same time as their camping pass, the wristband will be combined into one" Why in the holy fuck was that so hard. I also asked him if we would have actually had tickets in will call and he said no, that there were no tickets to put in will call to begin with because we already had them.... not to mention, I never got a confirmation email. So I was blatantly lied to. Thankfully, I had added the person on Facebook that I sold our camp bands to and he was working right along side me to help figure it out. In the end, thanks to the world still having decent people in it, I was able to get all 8 tickets back from the person I sold them to. But if for some reason that wouldn't have been a possibility, we would have been absolutely fucked and screwed out of $1000. AVOID THIS COMPANY AT ALL COSTS. They don't give a damn about you as a customer and they are completely ill informed. read more

Terrible company. Bought tickets for Loufest. Chose electronic delivery and received an email saying they would send them to me. Company later decided they would only allow Will Call tickets. I contacted them and explained that I had been diagnosed with brain cancer after I purchased them and needed printable tickets (as promised). I need to sell them (for face value only). And it's impossible to sell Will Call tickets when you're 120 miles from St. Louis. They let me know that they couldn't care less that I couldn't pick them up. They refused to send me the part of the sales agreement that allowed them to change my delivery method. (They were able to find and email the "No Refunds" section. Weird.) A dishonest company that appears to be on their way to being the soulless TicketMaster of the 21st-century. EDIT: After multiple emails and a complaint to the Better Business Bureau, they gave me a full refund. So credit where credit is due. Bumped them up a star for that. read more

I would not recommend anyone getting tickets through Front Gate Tickets! When Party in the Pines got cancelled they did not stand by their customer. Instead of leaving this a corporate issue where the companies fight it out, they are leaving the customers to take the financial hit. It's been over 2 months since the notice to the public and still nothing. I lost @$700 for tickets and camp site with to information. Terrible company! read more

Love Front Gate Tickets! I received an e-mail from them for two-for-one, and I took advantage of it. However when I got the tickets (via e-mail) I wasn't sure if I had actually gotten the second one free. I e-mailed the company that night with my inquiry and bright and early the next day I received a response! I am very pleased with their customer service and will definitely do business with them again. read more

LMAO this place is a joke. Terrible customer service. Their phone lines aren't even available during COVID. Ive emailed probably 15 times to get refunded my money and cancel my layaway plan. I have yet to have my Layaway plan canceled so I had to temporarily freeze my card just so it was not charged the money. Do better please if your charging $500 + for fucking concert tickets read more

Please, if you are an artist or touring manager do not use Front Gate Tickets. I can promise you that your fans and patrons are willing to spend more if it means having, at the very least, responsive customer service. I tried to contact Front Gate Tickets multiple times before my event and didn't get a response until after the event took place. How convenient for them. Because of their lack of communication I, and others I met at the show, missed the pre-show and meet and greet. read more

This is the evening of day five waiting for a response to a basic question on -can my friends attend since I can't and my name is on the order and credit card.. if they have so "many emails that is taking longer to get back", maybe that shows things are not good and I am not the only one not happy! read more

Purchased tickets for Rolling Loud for May 2020 and never received an email regarding refunds even though they said they sent them. Apparently now is too late for refunds and that's ridiculous as the refund period was only a week. Customer service could care less especially during this tough time. Huge companies ripping people off during COVID-19...what a sad time. read more

I had an issue because my boyfriend and I ordered tickets off here and the only option for recieving them is will call where you need a photo id and his was stolen which means we cannot recieve our tickets and trying to get ahold of them has been impossible I tried the phone number and sent an email over a week ago and all i got was an automated response to the email with general questions that give me no help. Their customer support is non existant. read more

customer service just blamed it on the other companies that I need to contact. front gate will take my payments though.

Below subpar service! I've been on hold for 10 minutes now as I type this review. Just spent damn near $400 on a concert ticket and now I'm having trouble reaching customer service. Absolutely a joke. Cannot believe this read more

I have tried calling for multiple days, I get nothing more than a busy signal. My emails are not helping either. I NEED to speak with someone about my order! read more

I've had a horrible experience with FrontGate the past two years. My layaway payment was declined at one point, which was fine--I just needed to wait till payday and because of the COVID19 breakout, they told me it was okay as long as my tickets are paid off by June 1st. Then, for whatever reason, even though I didn't have enough money in my bank account, they took one of my layaway payments out so I was overdrafted. They basically told me it's my banks fault, which it may be but getting ahold of anyone in support is damn near impossible. Also, the event was postponed from June to September. Why do you need all of your money by June??? They should've extended the layaway program even more considering how many people are missing out on wages at these times. Honestly I'm just hoping the event gets completely cancelled so I can get my money back at this point. I hope the event never uses FrontGate again. read more

Terrible Rip off, no -zero customer service or anyone alive on their end. No phone number. Only buy from them if you guarantee to be there and only will call. Better off using stub hub or something . They are terrible, cost me $3300. Non refundable read more

I purchased tickets for Nocturnal Wonderland in March 15, 2016. The tickets never arrived and I call to ask about them. They said they post office was supposed to ship them. Frontgate never provided me a tracking # to monitor delivery or anything. They tell me I need to contact the post office and settle it. I'm not the one who contracted the USPS for delivery, that's not my responsibility. They charged me for shipping and refuse to refund me. I paid for shipping to my address and they failed. IF this happens to you, I urge you to contact your Credit card service and issue a charge back on the shipping amount. There's no reason to pay for a service you didn't receive. read more

Exorbitant fees, which is unfortunately the norm in online ticket purchases these days. For EDC, I was unable to exchange my shuttle pass despite being advertised that as an option. Cust rep was unable to help. Very disappointing UX. Love the shows, but the ticketing process is awful. read more

atrocious customer service... where do the exorbitant fees go? avoid if possible. If something goes wrong with your purchase, they will not help you read more

My friend bought me an EDC 2018 wristband that wouldn't register. Had to spend money and time to go to the box office to get a new one. When they gave me a new one that one STILL didn't register. It was a pain and the staff working there didn't believe that we bought it directly from their site and they sold us a non working wristband. Luckily it scanned in on the first night. But on the third night the wristband stopped scanning and again we had to visit the will call at the festival to sort it out. It was a pain in the butt and while the festival was fun the ticketing system needs to be fixed. I was really disappointed to have to deal spend time dealing with broken wristbands when I had done everything right. read more

Order tickets from Front Gate and printed them for my wife and daughter to see a concert at Anne Arundel Fairgrounds. They were counterfeit and they had to purchase tickets at the gate. They won't reimburse me for the tickets! read more

Trying to resolve a ticket issue, and the phone number provided gives a busy signal! Have been trying all day to get through.

I had an absolutely awful experience attempting to purchase tickets through Front Gate and the Farewell Festival websites. I took the time going through the necessary steps to gain access to presale tickets as well as prioritizing and blocking out time from my work day to be able to purchase these tickets at the time and date that was posted on their website. In less than 30 minutes my card had been charged 3 separate times, totalling $2,505, with each charge being significantly higher than the one prior. After speaking with a representative, who was unable to resolve any of these issues, I found out that I was unable to log back into the account that I had made these purchases on. I attemped changing my password along with other measures to recover my account which ended up being futile and forced me to recreate another account under a different email all while the ticket prices and fees were continuing to increase. Listed under the website's contact tab was an email address: (order-support@frontgatetickets.com) that I sent a message to only to receive an automated response that conveniently stated that the inbox was "no longer being monitored" along with a link to submit a request for support. All of my useless efforts paired with the amount of time that I had already wasted had me feeling very frustrated. On top of it all, I knew that I was going to have to spend even more time filling out another ticket/form for support and dispute these unnecessary charges with my bank. Both, the website and payment processing interface were very poorly designed and their severely lacking support team that I experienced made me never want to do business with Front Gate Tickets again. read more

Wish I could give 0 stars. Absolute worst experience with customer service I have ever had. I have reached out not one, not two, but FIVE times to customer service for help with my order and not a single person was of assistance. I received replies to my concerns 24+ hours after each email, with ridiculous responses like "are you using the right login?" and I have to reply that I am doing everything right only to have to wait 24 more hours. The issue I am dealing with is that my order shows up when I type in the order number but is not showing up in my order history and I need to access it there in order to resell it. Shoutout to Michael J, Andrew L, and Victor L for providing the most lazy and unhelpful customer service I have ever experienced. I wish I could remember the name of the man I spoke with on the phone as well, because he was the worst of all and was clearly very stoned (how unprofessional). The company should seriously look into their hiring practices. I am so extremely disappointed and frustrated with this company. Steer clear!!! read more

DO NOT BUY TICKETS IN ADVANCE FROM FRONT GATE TICKETS!! Unfortunately, I made the mistake of not reading these reviews before I purchased tickets 3 months in advance for a weekend festival at Bourbon & Beyond held in Louisville, KY They had 5 levels for pricing.....1 being the lowest and 5 being the highest. When I went in 3 months before the start of the fest level 1,2 & 3 showed sold out. One month later, tickets showed up for level 2 & 3 at $75-$125 dollars cheaper then what I paid. Front Gate Tickets does this so you pay the higher prices and then says more tickets were added to those levels, we all know that's bullshit. I give Front Gate Tickets credit for one thing, it was an AWESOME lineup! just remember to never buy tickets in advance through them. Also, check Groupon for cheap tickets in the state the festival is being held at, they also had tickets for this fest at $250 cheaper for two tickets then what I paid. That alone tells me level 1,2 & 3 didn't sell out in advance, as they stated. Customer service is terrible!! good luck trying to get any answer for any issues you have with tickets arriving, as you can read all the other reviews. Last thing, don't stop hear for the bad reviews. Social Media is the best place to let everyone know that Front Gate Tickets is a SCAM, when it comes to pricing. read more

If it was possible I would leave a negative star review. I have attended many festivals and concerts over the years. I purchase one ticket and one camping pass back in May of this year for the 2018 Lockin' Music Festival. After I purchased my ticket and the camping pass, the group I was going with wanted to upgrade from the 3-day to the 4-day pass. I called FrontGate ticket vendor and asked if it was possible to upgrade the ticket to the 4-day pass, or if I needed to purchase a single day ticket for the 4th day. They stated that it was possible to upgrade. In order to due this, the representative had to cancel my original ticket and sell me a new ticket. Due to the upgrade, my ticket and camping pass were shipped separately. The camping pass that I ordered online arrived to my residence without any issue. The ticket that I ordered over the phone did not. It arrived to my local post office and was rejected because the representative over the phone had put the wrong zip code in the system. The ticket was shipped back to Austin, TX. Front Gate states that they will not send the item back to me, even though the issue in shipping was a direct result of their error. They stated that I could pick the ticket up at will call, however, I have had several negative experiences in the past with will call and do not want the stress of arriving to a destination 6 hours away without a ticket in hand. I have no choice but to accept the will call and hope that they don't mess this up anymore than they already have. If there is any way in the future to avoid using this vendor I will do so at any expense. They are not helpful and refuse to correct their mistake and their error. I really wish that this festival would find another ticket vendor. read more