Absolutely pathetic service. This company should not be accepting roadside assistance calls if they have no intention of showing up.
I was dispatched to Frog's Road Service through NJM roadside assistance. They immediately gave me an ETA of over three hours, which is ridiculous for someone stranded on the side of the road. Even NJM customer service told me that kind of response time was unheard of.
When I called the company, someone answered the phone with nothing more than, "Yeah." No business name, no professionalism, nothing. I actually had to ask if I had reached Frog's Road Service. The person sounded annoyed that I called, acted like I was inconveniencing him, and gave short, careless answers. He confirmed someone was coming.
After I waited for hours, they called back only to delay me again. Then, just before they were supposedly going to arrive, they canceled the job altogether.
Thanks to their complete lack of professionalism, NJM had to start the entire process over and dispatch another towing company, leaving me stranded even longer.
If you don't have the ability, manpower, or desire to provide roadside assistance, then don't accept the call in the first place. Wasting hours of someone's time and then canceling at the last minute is completely unacceptable.
Avoid this company if you value your time or expect even the most basic level of customer service. This was one of the worst service experiences I've ever had. LOSER read more