Love this place. Saw an old review and wasn't sure about taking a Christmas gift to be embroidered to them. What a good experience it turned out to be. I don't know what anybody's problem would be. They are super nice people. Their working environment is neat and organized. I was sent a picture to proof before my item was embroidered. It turned out beautifully. Plus, I received the item earlier than promised and at a reasonable price. I was also pleased to see they are adhering to Covid-19 safety protocol. Thank you for your beautiful work & timely completion. read more

Needed a letterman jacket for my son's birthday. The owner worked overtime on her days off to ensure we had his jacket on his actual birthday. She helped us find and fine tune the design and sent me proofs to make sure the finished product would be perfect. I will be back without hesitation for my younger son's jacket when the time comes. Couldn't be happier!!! read more

Frogs Custom Embroidery - Embroidery & Crochet Near Me - Auburn, California

Very disappointed after picking up my shirts today. I took in four high quality ($80) shirts to be in embroidered with my business logo. I was already a bit hesitant when I drop them off as they quoted me $30 per shirt. I put a logo on the front and an icon on the back. Although the icon is tiny she said they charge $15 per placement regardless of size. I should've done my research before hand as I found out later through scoping out other businesses that you can get things embroidered for half this price. When I picked them up today, I noticed that the logo was not centered! I said something to the manager as she was checking me out and although she agreed with me she made no offer to fix it or showed any signs of remorse. When I got home, I tried them on and it is very disappointing. Part of the logo is hidden under my armpit as they did not properly center the logo on any of the four shirts. Will be going back in tomorrow afternoon to see if we can resolve the issue. Hoping they can redeem themselves with higher levels of customer service tomorrow. read more

My daughter needed a Varsity Jacket and I had no idea how expensive they have become. One of the reasons a Varsity Jacket can be so costly, is the custom embroidery services needed. First, there is the School logo and mascot that must be custom embroidered for the back of the jacket. Then, they need to sew all of the custom thingys on the letter ( two varsity sportsand varsity choir, for example). Then they have to sew the letter on the front of the garment. Finally, the students name is embroidered in their choice of scripted font, and then they sew the team captain "star" in its appropriate place. Depending on the amount of stitches needed, the cost of a Varsity Jacket can be over $250 and can approach $300. Despite the above, the ladies who run this place seem very nice and have a great reputation in the area. They don't advertise, but all the schools use them locally (Placer HS, Colfax HS, etc). read more

I would give a million stars if I could this place is so wonderful and caring the people there are truly incredible. My baby girl passed away it is very important for me to have something embroidered to put in her casket their machines were down they called someone in and had them fixed and had it done in time for my daughter's funeral and personally delivered it to the funeral home at no charge. There is nowhere else I will ever go and no place else I would ever recommend read more

Frogs Custom Embroidery - Embroidery & Crochet Near Me - Auburn, California

April 5, 2017, I picked up the custom name embroidered patch I ordered. It is exactly what I wanted and very perfectly made; I am so pleased. I had trouble selecting the font ( I was trying to match one) and the owner who was helping me spent a great deal of time going through many many fonts and showing me how they would look when completed. It was a very small item but very special to me, and the time and attention given to me was really wonderful. It may be important to you to know that JWFrogs in Auburn is under new ownership. read more

Closed through the end of August for vacation. Showed open on website. Would have been nice to know before driving all the way here.

My experience with these guys started out really nicely but quickly fell apart. I went and bought two brand new jackets for myself for a new company (about $400 worth of jackets). I went in after they digitized the logos (which I paid for) and met with I believe, the owner, to look over color options and things. I paid to have them rush ordered and when I went to pick them up one was done with the wrong colors (he had written down the code wrong) and the other had the loose thread in the first letter. They told me the first letter was loose but there was nothing they could really do to tighten it. Then they put something on it that looked like super glue. I have worn that jacket TWICE and the loose threading on the first letter has started to actually come apart (and I wore it out at night - it's not like I'm doing anything that would wear the jacket out that quickly - it hasn't even been washed since I brought it back from them). The other jacket they did with the totally wrong color (totally unacceptable and not workable with the company logo/colors/look) they just threw their hands up and said there was nothing they could do. They weren't interested in talking about paying me for the jacket they ruined even when I mentioned that on the phone. I have not shown them the second jacket but will be writing a letter and sending them pictures. If I get the appropriate service (reimbursement for the jacket they ruined and a fix to the jacket I currently have) I will update this review. Otherwise, as of right now, I'd recommend going to a bigger company that actually takes this stuff seriously and fixes things when they are responsible for the issues. I try to keep my business local as much as possible but this is just ridiculous. Worst customer service I've seen in a long time. read more

The new owner Ernie is great! I have used this business many times in the past and the ladies did a very nice job but this guy goes all out to ensure your job is done when you need it. I brought jackets in to be embroidered, last minute of course, right before Christmas and Earnie made sure I had them in time. I then needed some polo shirts embroidered and only had 3 days to get them done. Ernie not only ordered the polo shirts for me at 1/2 the price of anywhere else in Auburn, he had them embroidered in time. Both jobs have been perfect! Great job! read more

super nice people, but SLOW. Even for a very small job don't be in hurry. I was trying to support local, but I could have gotten what I needed of Etsy in a just a few days and had it in time for event I needed it for. They did tell me it would take 10 days, I guess my optimism got the better of me:( read more

My sons letter-man jacket turned out beautiful!!!! A HUGE THANK YOU to Brian!!!! I was not able to there before they closed and Brian actually brought the jacket to me at the nail salon.Pretty freaking AWESOME!!!! Thanks again guys!!!! read more

Jw Ffog's customer service is terrible. We paid extra for a rush order (a lot extra) for embroidery on 9 shirts for a trade show and upon pickup the quality was so bad you could not read the stitching and there were random threads running all over the embroidery. Clearly no one even bothered to look at their work. And instead of apologizing and fixing the problem, Ernie the new owner whined that he was only given two days, but since he charged us a lot extra for a rush order that is not a reasonable excuse. We told him we needed the shirts to "clean them up" which he did (it took him an hour) and which required a second trip to the store that we had to rush down since they would not stay past 5 PM. Ernie then proceeded to write an email to my company complaining about my professionalism when I was completely professional with him the entire time. He never apologized for the poor workmanship or the inconvenience of having to return to his store twice. Ernie will not be in business long with his attitude so go somewhere else for any embroidery work. High prices, poor workmanship and poor customer service. read more