Waaaay too aggressive and didn't rinse all the soap off. It wrenched our mirrors back and forth and…read morethe dryer was so strong it popped our windshield wipers out...they were standing straight out when we drove out of the wash. Our mirrors ended up flipped in and therefore none of the soap got rinsed off of them. It didn't dry the water off the back of our car and there was still soap all over the back as well. We were left with water and soap spots everywhere. We got the $18 wash. I wouldn't let this place touch my car again. It honestly made me extremely nervous, esp since we have a brand new car. We have a closed Massillon community group on Facebook and MANY people have posted about the car wash scratching and damaging their cars and knocking off hubcaps. Go to the Bellstores wash next door.

Wow. Came when it first opened and was disappointed, just tried again to see if they got the bugs…read moreworked out and no they do not. You pay full price for a great wash and get a gas station type wash. No one dries the car, no prewash, the brushes sound like they are beating your car with rubber paddles. I will never stop at this crap place again. So disgusted. I SHOULD OF JUST THROWN MY MONEY OUT THWE WINDOW. The little marks by the brushes will need bufffed out. Such crap. Hey but you get free vacuuming.

Amazing customer service! Mr Yund served us well for MANY years and made sure to leave us in good…read morehands for many more continued years

For now this is a review and not a complaint, but twice now this month and a couple of times I Jan…read moreand Feb, the huge, spinning, shammie brush at the end is either not working at all, or today, like its tilted and the right side if windshield is completely untouched as well as extreme right side... windshield is still wet and very spotted as well as rear windshield. Not sure blowers working well on right side either, as passenger side still wet and spotted. I had to shammie the entire car. I called and had to leave VM... 53.00per month as a silver-customer... not satisfied with this level since this seems ongoing... 4 or 5 times in ​just a few months ... I will try elsewhere if they dont fix it

I love the monthly pass! Only wish I could add my wheels to my package. It is always up and running…read moreand with several locations it is easy to use.

When my car needs a bath and I don't want to wash it in my driveway, I usually head over to this…read morePro-Shine Car Wash on Fulton. They offer three different levels Diamond, Gold, and Silver. You can also add Rain-x protection at the end of the wash for a couple bucks more. I usually go for the Gold wash which includes a chassis spray to wash the garbage off the bottom of your car. Although it doesn't completely dry your car, there is a 30 second high volume air blower to get most of the water off as you pull out.

After having my antenna broke through another carwash and they refused to replace it. I went here…read moreand the staff was very good about instructing through. Believe it or not, they even took the time and consideration to make sure my side mirrors were in and my antenna was down. Go figure! I will definitely be back for more washes!

I have a membership at Whipple ave nw North canton location and They have two 20 yr old girls…read more unsupervised with one month experience who could not get the gate to open because they did not know how to work the app on the screen so we could enter the car wash.. Next they directed me to back out with cars behind me , guiding my car right into a yellow cement pole ..They take zero responsibility and the manager Kayla keister who was not on the property supervising decided they are not liable for the actions of their subordinates...Now waiting for GM to respond .,,

Never ever ever ever get your back window cleaned. Will take them 10 seconds when you're spraying…read moreyour car to get the back window cleaned. The machines don't hit your back window clean. Why can I not get your back window?!!

I signed up for the Express Works monthly membership because we have four vehicles in our family…read moreand planned to use this wash regularly. Unfortunately, I've been disappointed with the consistency of the service. On multiple visits, only one side of my truck was prepped, and the tire shine that's included with my package wasn't applied. When you're paying for a monthly membership for multiple vehicles, you expect the services included in the package to be performed every time. The wash itself is okay, but the lack of consistency has been frustrating and makes it difficult to recommend.

HORRIBLE!!!! Thousands of dollars in damage to my vehicle and won't fix!!!…read moreI have never once left a negative review, but I've never had a worse experience than working with this Dad's. I dropped my car off for a minor express detailing service that I had a gift card for, which they accidentally booked me under the all-day deluxe detailing. After paying more for the deluxe service I didn't consent to, I drove my car off the lot to my screen and sound system completely black and my car full of moisture. The screen/sound system was working just fine before the service and I have photos/documentation to prove it. I called the next day and was told to bring the car back and they'd file a report and take photos (which I did). After a week of no contact they stopped responding to my calls/messages/were extremely rude when I showed up in person, and said they weren't liable and would not fix. I even went as far as getting the car diagnosed by an expert with proof of water damage and they won't cooperate/share their insurance information with me to allow the insurance to deem who is liable... I will now be filing a letter from an attorney, but I'm sure they're hoping I give up and pay the thousands of $ in damage. Horrible customer service and honestly emotional/financial trauma from this experience. Again-- have never written a bad review, but don't want anyone else to go through what I've been through!!!

So I found out that Special FX isn't so Special..took my car in for a hand wash an wheel detail an…read morea steam cleaning of the engine..well there was no Steam all he did was wiped the top of everything an there was no hand wash...what I got was spray wax on a rag on top of all the dirt an Grime. Some spray wax on my wheels an the engine well lets say it was spit shined. I show him pictures hours later..because he rushed me out the door. An is response was I've been in business for 24yrs..don't think I'd be in business if I didn't do a good job! So I took my car over the next morning an showed him when he decided to show up. An he said Nothing. But he he did say I'll make it up an redo it. Well Ed you wasted my time on day one an any idiot knows you don't throw spray wax on a car while dirty. I wouldn't trust him on any car. But ED I understand you have to support your habit..RIGHT

My daughter got sick in my car. When asking around for recommendations on somewhere to get it…read morecleaned and detailed Special FX was recommended numerous times. We dropped it off first thing in the morning, 9am, and they "finished" the job around 4:30pm. After they charged me they showed me my car and it looked like nothing had been done. Stuff was still in the cracks. Spots were still on the seats and on the floor. It looked like they took a wet towel and rubbed over it. Something I could do at home. Right now I'm waiting on a manager/owner to call me back to help resolve this issue.