The Kids Dentist is such a cool place. We were recommended by our previous dentist who wasn't…read moreequipped to practice on children after my daughter became of age to begin seeing a dentist. Upon first walking in, we were immediately impressed with the lobby space, and the polite staff behind the desk. Their whole set up is so kid friendly. There is so much to do and see in the waiting room & back in the halls and exam rooms that the kiddos are excited from the get go. There's even a therapy dog that comes in sometimes! Definitely made for kids to enjoy and feel comfortable and safe. The dental assistants/hygienists are obviously very experienced and great with the kids. They continue to make my daughter's entire dental experience a delight at every appointment. After expressing our concerns regarding my daughter's oral health at one of our appointments, Dr Elizabeth came up with a care plan tailored for her and sat me down in a private office to discuss. I think more doctors should do that, instead of speaking about the kids' teeth in front of them and creating anxiety. This was the best way to discuss oral care with parents without interruptions, in my opinion, and I appreciated it. Based on our experience here, I highly recommend The Kids Dentist to all area parents with little kids.

I have had several negative experiences at the Kid's Dentist over the last four years. My initial…read moreappointment was with my 10 month old daughter after she fell and chipped her tooth. They told me I should pay better attention to her to stop her from falling and causing potential damage (hello, have you met babies/toddlers?) The experience was very shame-y. They showed me how to brush her teeth on a doll as if I was not capable of understanding and not already doing so. They tried to separate us which I did not appreciate as she as so young at the time and this was her very first dentist experience. The entire appointment annoyed me and made me feel as though I was spoken down to. This was in 2022. In 2024, my daughter had a rare dental emergency. Some of her teeth did not properly develop in utero leading to dental abscess. She was hospitalized at Children's for 2 nights and I needed to be seen by a dentist quickly to plan further treatment. I reached out to every pediatric dentist in the area and hesitantly went back to the Kid's Dentist after the owner, Dr. Fischer, (now former, as he retired within the few months of me speaking to him) assured me that they were specialized and able to handle this case. I was seen by a dentist (Dr. Goodell - also no longer there) promptly and felt good moving forward. Our daughter had an extraction surgery and I scheduled a follow up appointment at The Kid's Dentist. Sitting at that follow up appointment, we saw a NEW dentist. Apparently, in that brief month, Dr. Goodell had left and Dr. Fischer had handed over the keys to the practice upon retiring. The dentist we saw was not familiar with the case and did not understand our desire to have a follow up appointment. I wrote the practice an email expressing my concern that Dr. Lizzy (our new provider unbeknownst to me) did not seem to have an understanding of our case nor a plan to move forward. She called me, apologized for her lack of preparedness, and assured me that she could handle it moving forward. I have since learned she is now moving - not from the Kid's Dentist office itself, but through the grapevine. This morning, my appointment for my other two children that was supposed to take place in less than 2 weeks was cancelled with no explanation other than the office would be closed that morning. There was no apology, I was just told to reschedule ASAP. Upon attempting to reschedule "ASAP" it did not seem that they had many times available nor a creative solution to help us get seen within our every 6 month time frame. Enough is enough. I rarely write reviews, let alone bad ones, but my entire time with the Kid's Dentist Mequon has been a headache. They're unprofessional, uncommunicative, and unprepared. I know they have received a plethora of good reviews in the past, but my understanding is that things have gone downhill since Dr. Fischer's retirement and I am not longer interested in having my children be along for the ride.

I scheduled an appointment with all the necessary information provided in advance, including my…read moredental records. When I arrived, Dr. Kelly refused to perform the simple request I came in for and instead tried to upsell me on four different unnecessary treatments--including Invisalign and veneers. Her reasoning made no sense and it was painfully clear that her priority was making money, not patient care. To make matters worse, the assistant and front office staff were unresponsive and disorganized--it took days just to get a basic appointment scheduled. The experience felt unprofessional and dismissive from start to finish. Afterward, I consulted two other dentists who had no issue assisting me and treated me with professionalism and genuine care--something that was completely lacking at Dr. Kelly's office. Oh, and the waiting room? The furniture is far too low to the ground--completely inconsiderate for many patients. It's just another sign that money is being pocketed rather than reinvested in patient experience. Do yourself a favor and go somewhere else.

They dropped our insurance and didn't tell us. They mailed out a letter dropping Aetna insurance…read moreand we don't even have Aetna so I figured it was a general letter sent to everyone. When I confronted DFD about this - they told me that Aetna was apart of our insurance. When I called my Insurance company , they said " wehave no affiliation with Aetna". In the meantime , my husband had been seen for extensive dental work and only a portion was being covered ( because we were already out of network without our knowledge). The front desk girl, McKenna continued to bill our insurance per usual and told us she was doing that. If we had payments due at the time , we paid them, Not even realizing it was because they already dropped our insurance at DFD. I think they could've handled this better and TOLD us when we were there multiple times over a 6 month period that we were no longer in network. Once we did find out , we switched dentists immediately! Guess what ? No out of pocket costs either !

Met with Progressive Pediatric Dentists as they were suggested by my regular dentist for my child's…read morecavity. Our insurance (BCBS) was not covered but we decided to give them a chance none-the-less. They stated an estimate would be given to us "soon." After several calls to them and a month later, no estimate would be provided. And now, just a couple days from the scheduled appointment, they don't answer their phone - instead, I receive a message stating they're closed...15 minutes before their actual closing time of 3:00pm as stated on their site. I was forced to leave a voice message to cancel her appointments due to not receiving estimates in a timely manner. Really wish this hasn't occurred as it has added a month to my daughter not having her cavity taken care of. (FYI: the dentist and assistant I met with a month ago seemed great!)

This place is great! I decided a few years ago to find a pediatric dentist after a few rough visits…read morewith my regular dentist and my young child. I never looked back! The hygienists are great with fearful kids, Dr. Steve is gentle and patient. Dr. Ellie the orthodontist is so great. They always put my kids at ease and keep their teeth healthy! I would highly recommend to anyone!

My daughter had an appointment and I wasn't sure if I was going to make it on time since the roads…read morewere slippery and it was snowing. I called to let them know I would possibly be running 5 min behind, which the person on the phone said was fine. A few minutes later, we are now driving to the "not so fun kids dentist" and the receptionist calls me to tell me that they need to reschedule, I said "No, your not, we are 2 minutes away",so the lady on the phone said she needed to recheck to make sure they could still keep the appointment, she tells me that they can see my daughter but only if she makes it here in 2 minutes, rushed driving on the slippery roads to get my daughter here. Totally unprofessional, unacceptable customer service-last time here at the not so fun kids dentist.

The people there are so nice. They do a great job. I love going to the dentist. They never do their…read morejob bad.

Been with PPD since the beginning and they are hands down THE best in town. Top quality of care,…read morefriendly staff, smooth appointment/workflow/scheduling, and none of my (now grown) children have ever feared going to the dentist. Dr. Frady is the GOAT by the way :) The practice has grown, moved, and the vibrant decor is such a fun addition to the mood in the building in general. Details matter and nothing is overlooked at PPD.

We can't say enough about Dr. Frady and her team! My son hates all doctor-related visits. He kicks…read moreand screams and it usually takes both my husband and me to handle him. Not the case when he sees Dr. Frady. Our pediatrician has asked out loud what her secret is! The office is perfect for kids of all ages. There's a TV in the waiting room as well as a play area. The kids can watch a movie on an iPad while they're tipped back having their teeth cleaned. There are toys to play with while waiting for x-ray results and the kids get a token for the toy machine after their appointment. Significant to me is that you can go back in the exam room with your child. There are some pediatric dentists who make it a rule that parents must stay in the waiting room. Most importantly, Dr. Frady and her team truly seem to love children! I make no secret of the fact that I think my son has the best dentist ever!

Be sure to check in advance of arriving that they didn't decide to drop your insurance…read morecarrier...otherwise you'll get bad news that routine services are not covered by your insurance and they'll extort you with a cancellation fee. We would have cancelled months ago had we been told they dropped our insurance(a major dental insurance provider).

This was my son's first time going to the dentist. The staff was extremely nice and talked him…read morethrough the entire process to ease his anxiety. The establishment was very clean. Each room is decorated with cute kid-friendly themes. After the appointment, he even got to pick out a toy and stickers. The experience was fun for him. I highly recommend this place for families with young children.

I'm not going back. I had issues with the receptionist's (Office Manager's) ego. Everyone else is…read moregreat, though!

The dentist does not know what he is doing. I will not go back. Teeth cleaning is fine from the…read moredental hygienist, but the dentist needs a lot more experience and care.

Dear Dr. Zimmet,…read more Thank you so much for taking good care of our family. You recently saw two of our children. Our daughter had a routine cleaning in mid-May, and she is quite proud of herself for quitting her thumb-sucking on the very day that you and Mary gave her your pep talks and pinky promises. She's a very decisive young person, but I know that your straightforward, caring approach to the conversation helped seal the deal on putting that habit in the past. Our son had two cavities filled on June 1st. I was impressed with the way you calmly and positively talked him through the process prior to starting the procedure. My husband and I appreciate you being realistic with him about how he is accountable for preventing future cavities. Kaitlyn's kind disposition made him feel more comfortable, and I can see that she takes pride in doing her job well, too. We do not plan to have any more cavities in our family - it's a new rule around here. :) I do anticipate, however, that we'll need plenty of dental care in the future. I remember my own parents trying out a few dentists on me and my younger siblings when we were kids. It took a while to find a good one. We feel very fortunate that our family has a dentist we can trust to not only take good care of all of our teeth right now, but also someone who will help our children develop good dental habits that will lead to healthy teeth for years to come.

I have been a patient of Dr. Kathleen Carranza's for some time now. The office has made some…read moreupdates to ensure patient's safety during the COVID-19 outbreak. I felt safe and now my teeth are squeaky clean. At the reception desk there are safety shields, hand sanitizer and the hygienists wear a face shield during the cleaning. They took my temperature and I filled out a questionnaire regarding my exposure to the virus. I believe I will be a patient for life, thank you for all the steps taken to ensure our safety as well as the Falls Dental Group team. Nicely done!