Amazing selection of fresh and packaged food. They're rarely out of any product. Great customer service. I've been a customer for over 20 years, from when they first came to Manhattan. They really saved me during COVID with my weekly delivery slot. My only complaint is sometimes they're late - but that's probably due to traffic. read more

I have used FD since 2012. It has gone steadily downhill since the original owner sold the business. Ahold Delhaize (parent company of Peapod) and Centerbridge Partners bought the FD in 2021. There was a noticeable decline in product quality, availability, and pricing immediately. The company was sold again in 2023 to Getir, a Turkish company which specializes in rapid delivery of groceries and restaurant items. These deliveries are made primarily on scooters. From the start Getir seemed unfamiliar in dealing with delivery trucks, union drivers, and full grocery orders. Since the company, in their home country, is known for RAPID delivery, I would have expected to see more timeslots, but instead there are fewer. The slots that are available fill up fast and customers often have to wait for a delivery two days down the road. I am consistently receiving items that are obviously damaged while being packed. Bread is consistently placed on the bottom of the bag and watermelons, cans, and anything else heavy thrown on top of the bread. Eggs are left to roll about in the bag in transit and I rarely get a dozen eggs that are not broken. Vegetables often have freezer damage, even in summer months. While FD's customer service people always refund the money for these items, it leaves me needing to shop elsewhere immediately. The quality, selection, and price is not competitive. I frequently get rotten produce, produce that is not labeled organic (I have bought my organic items exclusively from FD over the year and have never gotten an organic item that was not labeled as such.) I have repeatedly asked customer service to have a manager call me to explain why these labels are no longer on the product and nobody has ever called me back. It is impossible to get a beef roast that I want (They haven't offered a rump, bottom round in years!) The only post roast I can get from FD is a local Angus RWA chuck roast at $13.00/lb. That's over $55.00! I can get a certified Angus PRIME RWA from Shoprite for around $20.00 or a LOCAL Prime certified RWA Angus chuck roast from a butcher in Bayonne for $25.00 I am limited to the thickness of any steak that I buy, when I use to be able to choose the thickness. I just looked for hot dogs, doing a side by side comparaison with Shoprite's prices. FD was asking $10.19 (reg. price) for Nathan's Bun Length 8 pack Beef Franks compared to Shoprite's $5.49 (reg. price) for EXACTLY the same itiem. The seafood department offers ¼ of the selection they had several years ago and it is seldom fresh. I understand from financial reports that Getir is under pressure from its investors to cut operating costs and increase dividends. They appear to be doing this at the expense of once loyal customers. I had allowed my delivery pass to expire last summer and then thought I'd give FD one last chance. I won't be continuing after my delivery pass expires this time. There delivery drivers are superb and their customer service representatives are incredible. They are the only reasons that I give FD ONE STAR. read more

Used to be good, they are now price-gouging. I trusted this company as I have been shopping with them for many years. Over the past 2 years, my grocery costs have skyrocketed. I started comparing prices to other local grocers and delivery services, and was flabbergasted. Many of their items - widely available items - are anywhere from 40% to well over 100% more expensive than their competitors. They rely on lazy shoppers addicted to convenience to not bat an eyelash at the price. No more for me! I am happy to pay a premium for top-quality rare products, but only an idiot would pay double for a product available everywhere. Who in their right mind would ever patronize a company that thinks their customers are stupid, suckers, or both? read more

I've been a loyal customer for about four years and have always appreciated their food quality and customer service. However, something seems to have changed. I placed an order today for delivery between 1 PM and 3 PM--an important one for a dinner party. At 4 PM, I received a notification saying the order was delayed but still on its way. By 5:30 PM, nothing had arrived, so I checked my account, only to find a message saying, "Contact customer service." When I reached out, I was told my order couldn't be delivered because the bag was damaged in transit. While that's already frustrating, what truly upset me was how they handled it afterward. I spoke with two customer service representatives, and all they told me was, "The order amount was just authorized, not charged, so feel free to place another order. The funds will be released back to your card in 2-3 days." I explained that this was unacceptable for two reasons: No one informed me about the issue--I had to find out on my own that my order was never going to arrive. I wasn't given the option for a refund or a re-delivery, even if it meant a later time or the next day. I then requested that, instead of refunding me, they simply process a replacement order. To my shock, the customer service agent responded, "We are not going to give you free food. If you want food, you will have to pay with your own money." Where did this accusation even come from? I never asked for free food. I only asked that they take responsibility for their mistake and send me the order I had originally placed. They could settle the issue with their delivery team--I had done nothing wrong. This is simply not the way to do business. The lack of sincerity in fixing the situation or even offering a proper apology is deeply disappointing. Congratulations--you've just lost a loyal customer. I won't be ordering from them again. read more

Last week I had 6 prepared meals delivered. The ordering process was easy and the delivery arrived on time. I already have had 5 of the 6 meals and must confess that not a single one was worth the cost of $10-15 dollars. I ordered a variety of pasta, chicken, turkey, beef and salmon. I didnt like the taste of any of them. If haven't eaten the salmon and asparagus yet, but I unfortunately don't have much hope for that. I'm home post surgery and standing in the kitchen has been difficult. Quick reheats are best, but I won't be ordering anything prepared from FD again. I tried. Sorry. read more

Last few weeks have been awful. Just opened a loaf of Fresh Direct Multi-Grain bread that had been frozen for a week or two for preservation - it developed black mold in the freezer. Last week they came an hour early, and the bag was flooded with milk although nothing was leaking - they had just put the items in a flooded bag. This week they also came an hour early - had I not been home at the time they would have left fish and dairy items to spoil in the heat. I'm canceling my subscription - I've had enough. read more

I have been a FD customer for years. All has been good...until today. My order was scheduled to arrive between 2 and 8 pm. It finally arrived at 10 pm. Long story short. They never notified me about the delay so I called customer service several times. The second person I spoke to was Stanley. I told him I was hard of hearing and could he please speak a little louder. He said, I don't shout into the phone for anyone. EXCUSE ME? He just violated the ADA, which mandates that a business's refusal to provide reasonable communication accommodation to a hard of hearing person may be a violation of the Americans with Disabilities Act (ADA). And when I asked him if he said the estimated time of delivery was 10 times, he said "if that's what I said."Of course, I reported this to a customer service supervisor who was appalled at Stanley's attitude and apologized profusely. I hope this is relayed to corporate. If I choose to place another order with FD, it will be for a morning time slot. Their transportation / delivery system needs to be improved, as does their customer service training. read more

I'm changing my review to one star. Today, they called to say that they are three hours late. It breaks my heart, but I might have to switch to Amazon/Whole Foods. read more

two years ago, I was adding things to my card and it was getting closer to the holidays and fresh direct. Remove these items from my out of desperation for other customers, and I was very upset. However, on the day of delivery, they added extra things to my door and I was very impressed. This year I ordered a medium size and as always it is delicious. The turkey is you follow the although I do have to admit the root vegetables mostly but the gentleman dropped it at my door and ran and didn't get the tip that I think he deserved but yes, I from them again. And my in-laws from them every single year 2 giant turkeys and so many side dishes they are so happy with them. I wish I had more pictures besides the turkey that just came out of the oven, but you need to understand that everything has to be put in once turkey comes out so it was delicious. read more

FreshDirect - Grocery Near Me - Bronx, New York

Fresh Direct charges more than any other company for every item, usually as much as $2.00 more per item. And they charge a $2.00 service fee per order on top of the $45 Delivery Pass charge. This company is ripping off their customers and has absolutely no shame about it. read more

Beware of incompetence from FreshDirect. I had placed an large order on Monday for a gathering. The shipment was scheduled for a Saturday afternoon delivery. When the delivery arrived, over half the items were missing. Namely over $100 worth of steaks and oysters are missing (which was the main thing for the gathering) There were no explanation given. I called their customer service, and they couldn't figure out why the items would be missing. They tried to contact their transportation and told me that they can't get an answer. They told me the order "might still arrive" but would be as late as 9pm. This is unacceptable. How can they expect customers to receive only half of their order without explanation? They had days before delivery to sort out the order and they can't figure out that the order is incomplete on the date of delivery? When contacting their customer service, their own people can't get an update or a direct answer from transportation. Do they expect their customers would be glad that only half of their order showed up and not knowing why? Does their transportation think it would be fine to leave out a big chuck of an order without telling anyone? Does their operation would think that it would be fine to only fulfill half of an order without notifying their customer? Ridiculous. read more

I am DONE with Fresh Direct. I waited 2 1/2 hours from the text that my delivery was next. The frozen food was defrosted, 2 dozen eggs were smashed and leaking, and the crabs were missing claws. Now, I still have to go out and shop! Who needs this? Oh yeah, delivery is $20 PLUS a "congestion fee"!!! read more

I have been a member since 2018. I will NOT be renewing my membership when it expires in December. I am a senior living on Social Security. I not drive. Although their prices are very high I was willing to pay them for the convenience of delivery since I would have to take a cab to the supermarket. I subscribe to the lowest cost delivery plan. $39 (plus tax) for mid-week delivery for 6 months. When gas prices surged a couple of years ago FD added a $1.28 weekly "fuel surcharge" (without notice). As gas prices stabilized that charge was never dropped. A couple of weeks ago I noticed that the "fuel surcharge" was renamed to "service fee" and raised to $1.99 per delivery - again without notice! I called customer service and was told that one of the determining factors was the congestion pricing in Manhattan. I don't live in Manhattan. What that "service fee" means is that on a yearly basis I would be paying $78 plus tax for one year of delivery (2x $39). The service fee will add up to $104 for a one year period -- making the service fee HIGHER than my delivery pass! My average order (food and wine) is about $118 weekly - so ultimately the loss is Fresh Direct's! read more

I referred my boyfriend and was denied the referral bonus because my friend already created an account. I let them know that the account creation was because I referred him, and they still denied the referral bonus. My boyfriend said their communication had been confusing, and I agree. I'm afraid I can't use the refer a friend feature again if it's this difficult to use, even when in real life, I did refer my boyfriend. read more

Everything was wonderful. Fresh. Delivery excellent. Handled with extra care. On time.

Fake fruit and veggies, becareful, fruits without seeds. It is only in the USA that you will encounter this.

Shout out to Fresh Direct. Recently they notified me that my delivery was going to be two or three hours late, which it was. But they sent me an email apologizing for the late delivery and said that I would receive a gift box in my next order. And a gift box it was! It was filled with all sorts of fresh vegetables and fruit that seemed as though it was just picked from the farm. Thank you Fresh Direct for excellent customer service.. read more

Service. Support. Respond time. Person by name is Surea on support. Communication and respond time. read more

I can't do it anymore, after 20 years, at two residencies, I just don't think I can do it anymore. There have been problems on pretty much every order. One recent one everything arrived at room temperature and nothing that was supposed to be frozen was frozen. Today, I picked a 7-9 pm window which was when I knew I would be home. Without calling me, they dropped two bags totalling $200 at my door at 5pm, bypassing my doormen somehow. Fish. Chicken. Deli salads. I came home to find all this food slowly rotting at my doorstep. They just left perishables sitting at my door, two hours early, on an 80 degree day, I can't wrap my mind around it. The second star is because they don't give you a hard time when you call. They are patient on the phone, and everything was refunded. But then some sort of FD manager, IDK who he was, got angry that I was refunded, went back to my building, and started harassing the building staff, saying I claimed he never delivered the food. This nearly ended in a police report. While this was happening, I was getting automated texts telling me my order was next! that my order had just been delivered! utter chaos, the only thing that comes close to this is a major airline. I'm tired of spending so much money only to listen to podcasts to determine if I'll be poisoned or not. I'm out! read more

The cut fruit always arrives either unripe or on the verge of going rancid. I had fruit salad delivered yesterday for an event today & it was inedible. I had to scramble & improvise. It's nice that they give some free items from time to time. read more

Been using FD for YEARS. Like, their express service was sidekick?! On a separate app. That's old. They used to be quality and perfection for service and good quality, specially for meat and fish. Not sure what's happening to the company but it's done. The options are many around for grocery delivery. If you're not on your A game you go down. Missing items, lack of customer service and extremely high prices. Sad to say goodbye but done and done. RIP read more

Late multiple times in a row. (3-5 hours) Missing items galore. And to top it off the last two deliveries had their staff try to enter our building without a mask and the other one of their delivery staff threatened our doorman after being instructed to use the service entrance. He refused and I had to meet him on the street at night to get my groceries. We're done with this company. read more

A friend gifted me a box of produce. Although I wasn't being charged, I was forced to add my credit card to receive the box. The produce was good, as was the delivery. However, after the delivery was received, I wanted to delete my credit card. That's where the problems began. There wasn't any way to delete it on the website, so I contacted customer service. The agent told me he would do it for me. When I checked later, the card was still visible. I called another agent who told me it should have been deleted and she tried. She wasn't successful and first told me the problem was that I didn't enter my card as a true credit card! What?? Then she said if I ordered from Fresh Direct a few more times I should be able to delete the card. I asked her if she really thought that made sense and she finally said, no. At that point, I asked for a supervisor and after a ten minute hold, was told the supervisor didn't need to speak to me. It was suggested I just take a screen shot of the page where my credit was showing so the tech department would see there was no option to delete it. While not happy with any of this, I still decided to give it a shot. I took the screenshot and emailed it to customer service. Of course, nobody got back to me. So I wrote again. After about five or six emails with different agents, I discovered they were all saying the same thing: If I wanted to have an account with Fresh Direct, I needed a card on file. I was told if I added another card, I would then be able to delete the first one. This was so infuriating because I had already told each agent I had NO interest in having an account with Fresh Direct! Clearly, nobody was reading what I was writing. The last agent I spoke with said there was just no way to delete the card and all they could do was to deactivate my account. It's very hard to believe that a company as large as Fresh Direct doesn't have the capability of deleting one credit card! It does make you wonder why they want to keep the cards. Even if the account appears deactivated, is it really? Do employees truly not have access to these cards? I don't know the answers, but the way I was treated definitely fuels speculation that there is more here than meets the eye. One lovely gesture from a friend devolved into this customer service nightmare! read more

sloan eddleston and staff, you shill, you suck as ceo of fresh direct, you should be replaced, you ruined our thanksgiving and we are sure many more families. no food and no refund we have ordered thanksgiving dinner for years, uploads of a $1200 an order, this year, many people have passed and two family members, unfortunately thanksgiving was spent at separate locations, one having stage 4 cancer, another stage 2, a couple, so a smaller order was placed only $300, none the less, this slew didn't hire enough divers, so the order email was packed at 1pm, delivery due between 2-6pm, 2 items delivered out of 22 items at 1 am not in a refrigerator truck, but a blue truck, to cancer patients! at 1 am 20 items not delivered, the driver told us he picked up the order at 8:30pm, we called started at 7:30pm looking for our order, people here and we had food ordered to service shrimp and cocktails no food after 1 am delivery, we sent 100 emails to fd, which none were address, we never received our food, our thanksgiving was ruined for our small gathering jessica emailed on thanksgiving day at 2pm, pretending not to know anything about it and a $15.99 credit was issued, are you that disgusting and disrespectful of a company we got no food they had from 4am thursday, thanksgiving day shift start to fixed this order and get it on a truck. freshdirect did nothing, no food, we had to call in, no one called us, finally karen a supervisor called and said all trucks are finished for the day, and she has to get approval for a refund sloan eddleston you should be fired along with not hiring competent people with compassion and not enough delivery drivers. absolutely disgusting, our family owns multiple businesses through out new york, we have referred thousands of people, we employee thousands of people, sloan eddleston you are a hack and a disgrace never again, waiting for fresh direct to file bankruptcy refund us now you should of refunded and sent a gift of the amount of the order ceo sloan eddleston bet your thanksgiving was wonderful you disgusting shill of a ceo and company read more

I have been a customer for over 5 years. I have referred several friends and I would ONLY do that if they were the best. The fruit and vegetables are always hand chosen for the best available!! The only scary thing is if you ask them for help they go BEYOND and I never want to take advantage because they are so nice and helpful!! read more

I made my first order on 11/7/24. Delivery next day between 6xm to 8am. I got up at 5:30am to make sure the order was delivered. I am here, from another state, helping my cancer sick son and his wife who just had surgery. This order was very important... and they CANCELED it without letting me know. So at 8am. I typed in my newly created Fresh Direct password only to find out they'd cancelled if because someone decided that my husband's card was a fraud. When I asked online chat system what the problem was, I was told it was because it was an out state billing address, duh!, and because "you didn't use any promotional codes for your first order like everyone else does" Which is the stupidest thing I have ever heard of in my entire life of 84 years. Because I didn't use any promotional codes LIKE EVERYONE ELSE DOES? I could use a lot of codes right now, but they would ALL be EXPLETIVES! Seriously? That's the reasoning? WOW and I'm supposed to believe in this company? Who's running this place? A ten year old? I have to conform to some stupid code I didn't even have time to see? So now my order is late and my poor sick family has to wait another day? OMG! I do not trust this company to get anything right. Jeeeeeez! read more

The concept is great - grocery delivery to your door! The execution by the deliverypeople is also quite good. So, why two stars? Inconsistent technical interfaces and extremely inconsistent customer service. The service is unreliable. If you don't care if the order shows or not, you're fine. If you're ordering for a specific event or for anything time-sensitive, forget it. Recently, the order interface has been reverting submitted, confirmed orders back into the cart instead of processing them, leaving you grocery-less and confused when it doesn't show up when scheduled. Reach out's to customer service go primarily unanswered. They seem to use some sort of bot system and then overseas answering desks that really have no clue how to help (or just don't care). If you get a "Will" or an "Edwin" or an "Annool" customer service rep, just disconnect and try again. Those 3 are consistently obtuse and unhelpful. They'll waste an hour of your time explaining the issue in paint-by-number terms and then announce happily that they cannot help you. Last but not least, the product quality is also inconsistent. Sometimes, it will be great; sometimes it will be rotting. It's just a toss up. If the customer service were reliable and consistent, I'd put up with the technical glitches for the overall convenience factor, however, with the poor customer service, any initial service benefit is vastly outweighed by the time drain and inefficiency. You spend an hour on the phone and end up with nothing. I think Paulette E. is correct in her review that the service was good under the original owner but has completely deteriorated after being sold. read more

I want to love FreshDirect, but ... tried them for the first time yesterday. Delivery was great. What leads me to leave a less "loving" review is the Heirloom Tomatoes. I was excited about getting them, but they were tasteless and almost immediately became soft. Not sure if they were ripe. I ordered 2 heads of lettuce, they were miniscule. The one good thing were the cheeses, a Goat Gouda was great. At this point, I doubt I'll order again. Veggies are my main focus and it looks unlikely I'll get what I'd like. I wish I were able to get to the Green Mkt up my block ... now there is a good place to get fabulous locally grown heirloom tomatoes etc. Sorry FreshDirect. read more

I used them for almost a year. They are definitely expensive, but the quality was good. Delivery is the problem. I stopped using them when a driver screamed at me. Be careful. read more

I have been using FreshDirect for years, since 2008 is when I think I started. It offers a wide selection of quality products. It is not the cheapest, but prices are definitely reasonable. Customer Service is great. Delivery has always been for the most part on time and drivers are very friendly and courteous. There were some glitches during the height of the COVID pandemic, but honestly that was to be expected as it happened with all grocery delivery services at that time. I also find their prepared items are very good. They also rarely substitute. And in addition, I like that their food all comes from a dedicated state-of-the-art warehouse. Unlike InstaCart or DoorDash, it is not someone just grabbing items off a store shelf and throwing them in a bag to bring to you. read more

Yeah, it all soundIs really nice in theory, but ...First time was OK, second time out of a $100 order, I got a $10-worth bag of bananas. that's after 2 days of waiting. Refunding and never going to use this service again. Waste of time. Work on your logistics, guys. Now I understand why your goods are so expensive - not a testament to quality, unfortunately. read more

I have been using Fresh Direct since covid and it was a godsend. my doorman building recently ( several months) require that the delivery person show ID for security purposes. The delivery people refuse to show ID. ( one can draw their own conclusions as to why they refuse!) . As such I have to go down to the lobby and lug my groceries to my apartment! Oh, did I mention I tip in advance! I have contacted fresh direct customer service on multiple occasions but to no avail. Drivers still refuse. Terrible customer service. too bad, this was such a great company/service. read more

I only give them the one star because of the fact that they way over charge for everything. Otherwise the service is good and they always have what you put in your cart. Unlike some other places like stop and shop who almost always short you on 20% of your order claiming out of stock. Best bet is to take them up on their $50 dollars off on your first 2 orders and then after that don't use them. Maybe one day Customer service will actually do their job and read all the negative reviews and fix it. read more

*** 3.5 stars *** I got a promo for FreshDirect when I moved into my building and initially ignored it - I live above a Whole Foods, after all - but the promo was too good to ignore. $50 off you first two orders of over $99 and free delivery with a 60 day trial membership with Express. I will say that the prices here are higher than elsewhere so I think that convenience is factored into the price. Even with the promo, I was wary of using FreshDirect based on all the negative reviews - late windows, incorrect items, poor customer service - it almost didn't seem worth the trouble to try. But at the end of the day I'm a sucker for a bargain and I gave it a try. No complaints. My order arrived right in the middle of my delivery window, they brought it up to my door in my apartment building, and all the items I selected arrived correctly. I ordered some fresh cut fruit and soups to try, and while the chicken noodle soup and matzo ball soup left something to be desired (just lacking in flavor, but not at all bad), the turkey chili was great. The fruit was fresh and good, although the serving was a bit smaller than I expected (really just enough for one snack). You get $5 off if you get your delivery between Tuesday and Thursday and they even threw in free hotdogs with my first order with Express. I have to say, the promos are quite good and I think FreshDirect's model is getting people to place recurring orders of staples, and it would be great for someone who is consistently ordering the same things and wants the convenience of a set window and delivery. As for me, I'm not sure it's worth the premium if there are no promos since you can so easily get anything delivered nowadays. A fine service though. read more

I think this company is deceptive in their advertising. I have never ordered from them, but a relative recommended me. I was to receive a coupon so I may send groceries to a housebound family member. Fresh Direct would not honor the coupon because another family member was also helping out and sent food to the same housebound relative. I explained the situation and they still would not stand by their word. I have taken my business elsewhere. If the customer service is this poor, I prefer to send many orders from another company that knows how to maintain relationships. read more

I will no longer be using this service. I gifted this to myself as a new mom and wanted one less thing to do. I've ordered from them 12 times, and 5 times I have been missing a part of my order. When I call, it is impossible to get them to deliver what they missed the same day or even to be able to pick up the same day, making it impossible to plan for the week using this service. When asked if I could talk to someone else, I am told that not even the customer service people speak directly to the people above them, which shows in the complete lack of customer service. I will now try out instacart or amazon grocery delivery. read more

this service is Terrible I can't use it ever again I used it fairly often during Covid but lately the service came wrong time and then tonight did t come at all. I expect the driver to be fired. read more

Fresh Direct prepared foods are dangerous to consumers. Sulfites are not listed in product information. While Fresh Direct informs buyers that their kitchen uses shellfish, nuts, and other highly allergic ingredients, Fresh Direct no longer lists sulfites in the product information tab.They used to provide that information My family had a reaction to the chicken salad because it has sulfites. I wouldn't recommend the product anyway since it was so salty it not fit for human consumption. read more

Do not shop with FreshDirect. They will not deliver your groceries. This is the second time in about 6 months that the app said my order was delivered and it was not. The first time this happened Mark who is one of the higher ups contacted me directly and made it right by giving me credits and having my order redelivered. This time I spoke to Nick who had no explanation other than the driver has gone home and offered me nothing for the inconvenience. If you want to spend a lot of money for nothing and horrible customer service then please shop with them. If you want to receive your order or have things made right - look elsewhere. FreshDirect drivers are liars and thieves and cannot be trusted. read more

Firstly I spend 2 hours ordering and then the delivery person doesn't deliver and it's marked delivered. Then I spent two hours looking for the item to get to know that it was never delivered, and then I talked to email or customer service so many times, and then I was charged again without my permission to reorder. Then I have to spend many hours back and forth trying to get the refund. And then it's been weeks trying to get the refund but I still didn't get it. I am frustrated with Fresh Direct's service. and then ended up never refunding and tells me to talk to bank about it. and never refunded me my 200 dollars read more