I just called these people and they weren't able to do my job before i wanted, but they suggested someone who would!! I love good honest customer service! Bravo and thank you!!! read more

This is an unreliable laundry service. You cannot rely on them to pickup your laundry. And when things don't happen according to when they committed to do so, they cannot be reached by phone. They only communicate by email and ignore request to validate or prove what they are stating is true. Noone should ever attempt to use this service as you will be massively disappointed. read more

Great service, we used Fresh Fold for several months while our house was going through renovations and they always come through on short notice. Like stealthy laundry ninjas, they pick up and drop off the laundry so quickly you will never know they were there. Highly recommend. read more

Fresh and Fold Laundry Service is the best! They are always efficient, reliable, and consistent with their work. My clothes come back perfectly cleaned and neatly folded every time. Communication is excellent--they keep me updated, respond quickly, and make the whole process smooth and stress-free. I highly recommend them to anyone looking for a dependable laundry service! read more

I recently started using this service, and at first, they were excellent--responsive, efficient, and did a great job. I've used them 3-4 times, and my experience had been positive until today. Unfortunately, that changed this Sunday. There's no indication anywhere that the service is closed on Sundays, so I was hoping to have a few items washed and ready by tomorrow. I called earlier today at 8 AM but didn't receive any response or even an acknowledgment. It's now 3:30 PM, and I still haven't heard back. I also tried messaging them through their website, but there was no response there either. I would've appreciated at least an explanation or acknowledgment of my request--anything to show that my business mattered. This lack of consistency created a stressful situation, but thankfully, I found another service that answered the phone and addressed my needs. Consistency is key to running a highly rated business. Ignoring customers, especially on a Sunday morning, is unacceptable. If there's a valid reason, like being too busy or having equipment issues, just let your customers know. Ghosting clients isn't a sustainable business strategy. Thankfully, Washrunner Laundry Service stepped in and saved the day. read more

I've been using Fresh Fold Laundry's fluff and fold delivery service for over 1 year. The staff is extremely helpful and communicative. When I need to make changes or have questions, they respond quickly via email or phone call. And Eric, the person who usually delivers my clothes, is very accommodating and quick to respond. It's such a great value for the price! Plus, the clothes come back clean and neatly folded. Super easy process! read more

Excellent service. Pick up when they say they will and drop off easy. Clothes, linens and towels come back clean and nicely folded.

Amazing service!!! Super quick and does a great job. Would highly recommend. They usually are able to drop off the clean laundry within 24 hours of picking it up. read more

Beware! This company is not to be trusted to handle any clothing you value. Smoke remediation required to have all clothing cleaned after being displaced by the Palisades fire. This company returned thousands of dollars' worth of clothing damaged to the point where dozens of pieces are unwearable, can't be repaired or donated. When brought to their attention they refused to take responsibility either as a company nor for their unqualified employees, or worse, employees with complete disregard for your property. One would expect a "professional" service would have knowledge of basic principles and expertise and to have in their employ, employees who are aware of the care instructions for various fabrics and how to handle them properly. Instead, they blame the customer, for not giving specific care instructions as required for each item. This is absurd. A professional service should have the knowledge and experience to properly handle garments, even without explicit instructions. For example, several items were returned shrunken to toddler sizing and ALL of the light-colored garments were stained with various colors. Who on earth, especially a business that specializes in laundry, doesn't know how to sort clothing items? It is evident all clothing was washed together in hot water. Think twice before you use this company. read more

We were unable to use our washer and dryer for 10 days due to remodeling. Fresh Fold Laundry collected our laundry and returned it the next day all beautifully cleaned and folded. Their customer service on the phone is responsive and professional. I would definitely recommend this service. read more

My elderly aunt is not able to do her own laundry after surgery and we have scheduled a weekly basis laundry pickup with this company. Everything comes back extra clean organized and folded super nice. Bedding and comforters are washed very very well - we are very picky and they have not let us down once! The drivers are so sweet and helpful as well. read more

Such an amazing service. I schedule a pickup online and within 24 hours my laundry is done and folded at my door. The drivers are super nice and helpful and the laundry is always done very clean and organized. read more

Fresh Fold Laundry - Clothes delivered - Laundry Services Near Me - Beverly Hills, California

As a busy mom of two, I barely have time to do the laundry. If i do have time, im too tired to do it. So happy to have found this laundry shop! ultimate life saver! Price is just right and service is excellent! read more

They charged $90 for two baskets of clothing. Said it weighed 28lbs. I weighed it and it was 18lbs. They said dirty clothes are heavier. lol! 10lbs heavier? They gave me a $20 refund. Not using again. read more

For the past few months I have been super busy and do not have the time to get myself to a dry cleaners all the time. Fresh fold laundry helped me save time and extra trips for my dry cleaning. They pick it ip from my door - dry clean within 24/48 hours - and drop it off to my home. Drivers super efficient and caring. Customer service is 10/10. read more

Found Fresh Fold Through word of mouth referral, and was pleasantly surprised. I'm an In-Home caregiver to my grandma and struggle with keeping up with the laundry and sanitization as we encounter a lot of incontience. .. Fresh Fold was able to come in and pick up 3 months worth of piled up laundry... they listened to my care instructions and product preferences. All the clothes came back in pristine condition which is very important to me, and many Fluff and Fold services struggle with not messing up clothes. These guys didn't shrink a single item and everything was brought back the same day, I'm not sure how the turnaround was so fast, overall they were simply wonderful and very helpful. read more

Quality is amazing! Clothes picked up at 9:30pm returned to me the next morning at 9am. Traveling for work, Fresh Fold Laundry was a big help with my needs! read more

Excellent customer service on top of their service. I will use their service again and recommend it to everyone

I've been a regular user of Fresh and Fold and truly appreciate their promptness and efficiency. Every interaction is quick and seamless, which speaks volumes about their dedication to quality service. What stands out equally is the friendliness of their team. They're not just efficient; they're genuinely nice people who make every transaction smooth and pleasant. It's refreshing to see such a consistent commitment to both quality and customer care. Highly recommend them for anyone looking for reliable, no-fuss service. And Eric is just a great person to interact with - super professional super communicated and incredibly helpful read more

I've been using Fresh Fold Laundry for a few months now and I'm so happy I found them. Their prices are fair and their customer service is excellent. I use them for fluff and fold and it makes my life so much easier. I just text them to schedule a pick-up the day before and the driver always comes on time (within a half hour window). I feel confident that they will show up and do a great job with my laundry. It's so nice to not have to worry or think about this part of my life. read more

I found Fresh Fold through a google search. They do a great job! Picked up and delivered as promised. I am very happy that I found Fresh Fold! read more

I sent my laundry to fresh fold while rain storm was unfolding. Messaged them about a pick up with the understanding it would be looked over and given an estimate I had to approve and pay for before the work was started. They responded quickly and were already going to be in my neighborhood so we're able to fit me into there schedule. I sent a blanket band 2 loads of laundry. My two loads of laundry were quoted at $135 and my comforter $39.99 plus the service fees. I only approved the cost of the comforter and asked that laundry be returned as is when the comforter was completed. Apparently the company had already washed the laundry so I was essentially forced to pay the bill. They were kind of enough to remove the service fees and offer a first time discounts however I still paid entirely too much money for this service and overall was not happy. Some of my laundry came back still wet and they used scented detergent. It says they are supposed to ask your preference of scented or non scented which they would have known had I given actual approval. Again, super appreciate them making this happen during the rain storm but I should not have been strong arm into paying such an exuberant cost for a cost I didn't approve. read more

I'm beyond pleased with Fresh Fold Laundry Services. As a working man I am very busy throughout the week where my laundry starts to pile up to the point where it gets overwhelming. I'm very grateful to have found this company. All I do is bag up my laundry and leave it at the front door and within 24 hours my laundry is picked up, fluffed and folded right to my door step. AMAZING service these guys are fast and easy highly recommend!! A plus!! read more

I love using Fresh Fold Laundry! I have such a busy schedule that the convenience of having my laundry picked up, washed, and folded for me is totally worth it. My clothes always come back clean and well taken care of. I've had no issues so far. Also their customer service is excellent. Emily from Fresh Fold is a QUEEN!!! She responds to all of my inquiries quickly, she is very friendly and nice, and she even hooked it up for me by providing me with laundry bags that I can utilize for their service. The drivers are all very friendly and nice as well. I would highly recommend if you're looking to take some household chores off of your task list. Love them. read more

I was very excited to have seemingly discovered a laundry valet service with excellent reviews, great communication, and nice people. However, when I got my laundry back, I immediately regretted using this service. First off, the detergent they use is very cheap. If you elect to use this service and you don't want to smell cheap, definitely select unscented. It was also harsher than the detergent I usually use. I also asked them to wash my clothes on cold and air dry them, but I just put some on to discover that they have shrunk, so already they did not follow one or both of those instructions. I do know they air dried some of my clothes, because they came back all wrinkly, another thing I was not expecting--when I air dry my clothes, I get the wrinkles out. And these were not even the most disappointing items. My favorite blue sweatshirt--why did I send it out to be laundered? Why??--was absolutely mauled by their harsh detergent and hot water, coming back to me with piling all over it, no longer the really nice smooth hydrophobic surface it once had. And to top it off, the dirt stains on the sweatshirt didn't even come out. I keep having to learn this lesson over and over again--if you want something done right, do it yourself. read more