The injectors here seem inexperienced, and when I raised concerns, the manager was rude and…read moredefensive. The owner was even worse - aggressive, dismissive, unprofessional, poor bedside manner. She did not behave like someone who cares about her clients or business. I had been a long-time customer, but after this experience, I will not be returning and would not recommend this place to others. There are a few skilled aestheticians, but the quality is extremely inconsistent - you never know what level of experience you're going to get when you book. While the front staff are friendly on the surface, the overall experience lacks substance, professionalism and expertise. This is not a spa I would trust.

This place is amazing!!! I wouldn't trust any other place with my face. They helped me clear up…read moresome deep acne when I first started going there, and now they do... more. Lol The staff is so friendly and they really do their homework when it comes to the recommendations. Definitely a place that's passionate about their work, and I will continue making the drive back to even after moving to a different city.

Tonny is beyond words unbelievable & is so gifted at what he does! This is always my go to spa for…read morea massage!! They have lovely facials too! And it is such a gorgeous spa!! Modern , very beautifully represented!! Highly recommend to everyone I know!

The spa is never open when they say they are if you want to purchase products or have an issue. I…read morereceived a $500 gift card from a friend. I used half of it. They charged me twice on my credit card for some of the products that I purchased. When I went to use the gift card to book a service online, they said that the funds were gone, even though I did not use them. I have called several times with no call back and have went there three times when they were supposed to be open in their doors are locked. All I wanna do is use the gift card balance that I should still have available and no one will call me back.

For more than two years, I've been visiting Adeline for my waxing needs, and she's an absolute gem…read more Her sweet demeanor is matched by her extensive knowledge. Each time I have my waxing session, it turns into a pleasant experience--I often forget I'm even getting waxed. Adeline's gentle approach ensures that I'm always comfortable and never experience any discomfort during the process.

Adeline is very sweet and professional. I've been a client for 4+ years and have never been…read moredisappointed with my wax services. She is gentle and works quickly. Her prices are great in comparison to other wax studios in the area!

Had to update my review to two stars. Unfortunately Michelle my massage therapist had canceled my…read moreappointment without calling or texting me. I booked my appointment three months prior and she had called in sick without any notification except an email which I didn't check. I showed up on my birthday to be turned away and was not offered to rebook my service. I had to text her personally and she told me she works to much and could not offer me any sooner appointments. Sadly I will not be going back as this was to unprofessional

I had the facial/foot stress reliever package done by Ericka, and I can say the service was…read morehigh-quality matching some big city spas I have been to. From the second I slipped under the sheets of the heated massage table, I knew I would be in heaven. The custom facial felt amazing, and my skin looked healthy and rejuvenated after. But my favorite was the foot treatment! All five senses were spoiled here! I'll be back!

Suzie is a very energetic & enthusiastic person in life & business! She is not only great at…read morewaxing and spray tans, but is a great resource for other services as well. She is very connected in her industry for hair, makeup, tanning, therapy, health recommendations, etc. She makes waxing stress-free and fun. Her salon is super cute too!

There are several reasons why after my first visit to Essex Wax it is now going to be my go to for…read morewaxing. 1. Susan owns her own business, not an easy thing to do. I like supporting local businesses. 2. She is also nice! 3. She has incentives for people who are repeat customers. I got frustrated with the last salon I went to because that did not do much to encourage me to go back. Most salons that I've been to have reward programs or discounts for repeating customer. Example 7 waxes get the 8th free or something. Susan offers discounts for certain waxes. 4. She has done the BEST eyebrow wax that I've gotten in Madison. I'm a pretty picky person, and it has taken me over 2 years to finally find someone I trust. I mean come on it's my face! I have the right to be picky. 5. She is good at what she does!

Emily was really nice, and the spa was clean and comfortable. I'm not sure how long these classic…read morelashes will stay on, though. It's only been 7.5 hours since I left the establishment, and 3 pairs of lashes have already fallen off. They were at the end and corner of my right eye, closest to my ear. I came straight home and haven't gone anywhere, haven't worked out, and haven't washed my face or gotten the lashes wet. I ate lunch, watched tv, and then spoke with a friend on the phone, not even video. Wonder if the lashes will last more than a week. Will give updates as time progresses!

Amazing facial. I've been to quite a few places for facials, in all different cities, and this was…read moreone of the best experiences I've had. Susie was outstanding. She far exceeded my expectations. She knew I had an important wedding coming up, and therefore took extra time and attention to address an infected blemish I had in a prominent spot on my face; it was like a miracle. By the end of the facial, it was hardly visible. It continues to heal nicely. The facial was very lengthy, which I loved. I kept thinking, this must be the last treatment, but the luxury continued on and on. The spa is clean and tranquil. I appreciated that she wore a mask. Susie struck a wonderful balance of communicating when necessary during the treatment but also refrained from talking so much so that I could truly relax. It was clear from the get-go that she is very skilled and experienced. I will recommend this spa to everyone I know, and will definitely return for more facials. I would feel very confident trying other services the salon offers given my positive experience today. There were many lovely products offered for purchase, but Susie never tried to push anything on me. I highly recommend this spa. I am so glad I stumbled upon it online.

Absolutely amazing Medispa. It really is Warm and welcoming. Everyone is incredibly helpful and…read morekind. Karla is FANTASTIC at injections!! She Listened to exactly what my concerns were, prepped me for what to expect, talked me through the entire process and after care. I barely felt the needle, I'm loving my results and already have another appt. Booked for more!!! Don't hesitate - just book an appt!

DR Ruiz is amazing , she really takes time and builds a skin care regimen tht works for you…read more. Extremely flexible schedule! . She listens and makes great suggestion. I can't say enough great things about her!