So I went on a Sunday afternoon during the middle of an event in the mall next door. I know there are very few places to eat in the mall... only a Chinese takeout place... so I expected a lot of the vendors/exhibitors in the mall would wander over here for lunch. When I went in, there were probably 15-20 people sitting at 4-5 tables and another elderly couple in line waiting to be seated. They had one waitress/hostess for the whole restaurant, and it was her job to seat people, take their orders, get their food, ring them up, and handle any people who wanted to grab slices from the counter. She was completely slammed, but never once lost her temper. The "manager" came out once to tell tell the waitress that she had to call a customer back because they were out of something. Then, I watched the manager retreat back to his hole and just stand around. At the same time, the waitress was literally helping 25+ customers by the time I left. The manager should be ashamed of himself, and the waitress deserved all the tips she got. I forgot to mention the food! She recommended the eggplant/red pepper pizza and I ordered a slice. Once heated, it was good but not great. I imagine having it fresh out of the oven would have made a big difference. But, it was a good taste combination to remember for the future. There aren't a lot of food options near the mall and this place is just okay. The "Fresh" in the name is somewhat misleading in my opinion. Perhaps I came on a bad day, but it is what it is. It really deserves 2 stars but the waitress' attitude made me bump it up one. read more

If I could leave zero stars I would. I spent 50$ on dinner for my family tonight and ended up eating cold food because the delivery driver never called. He just left my food on the porch in 35 degree weather and I didn't notice until 40minutes later when I was wondering why the food hasn't came yet. The manager isn't doing anything about it even though I sent proof that I did not get a phone call. We were regular customers but they just lost us and I csn not recommend them to anyone. Especially because most people order food and want HOT fresh food, not food that was sitting in the cold for almost an hour. Employees and manager, both rude. read more

Fresh Basil - No phone call from the delivery driver. - Pizza Near Me - Amsterdam, New York

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We stopped in off the thruway and were pleasantly surprised by the delicious (and fast!) pizza and attentive service.

I was going for chinese but notice they had very good price on the wings , i order for delivery driver came quick and the wings and garlic bread was fantastic , if i live here i would buy from them again. great prices considered communist new york read more

This place is fired. I've been ordering here probably twice a month for years and I've about had it with their inconsistent customer service. The website, their own menu, and the delivery service they use (Mealeo) always say this place is open when I need it to be when, in fact, they are not. Today is not the first time it's happened, but it's certainly the last time I will allow it to happen. I'm not placing an order for a $10 sub. We often place orders that are between $50 and $75. What will end up happening is I place the order, get my confirmation, have my credit card charged, and then no delivery an hour later. Come to find out, it's closed. Do they bother telling you? No. So today, I place an order, it's accepted, and an hour later, no delivery. So I drive down to the restaurant, which defeats the purpose of placing a delivery to begin with, and see all the lights are off. Only then do I get an email telling me the order has been canceled. Save your aggravation, go to Bosco's. read more

The pizza was very doughy and it was extremely bland. It was very greasy and I only got a cheese pizza . I also ordered the pizza extra crispy and it was certainly not. The ranch was also very nasty. Rate: 2.2 / 10 read more

So cause I asked question above why my pizza was more money than every other month that I ordered from them, The guys was very rude and hung up on me. I called back and he told me a week or two later that we are black listed from them. We can't order anything from them on the phone, online or in person. Dam just for asking a price after 5 years of spending our money with them and no other pizza place. NOT RIGHT NOR FAIR!!! read more

We were heading south from a trip and needed a place for dinner. We searched Yelp and found Fresh Basil. We are so happy we stopped. Personal 10" cheese pie for only $4.99 that tastes yummy. Eggplant rolotini for $9.99 that was great! We also had a meat lovers Stromboli that my son said was delicious. The waiter was polite too. We were almost the only ones in there but it was a Thursday night. I feel like this place is a diamond in the rough. It is easy to get to but not very noticeable. read more

Fresh Basil - Delicious!!! - Pizza Near Me - Amsterdam, New York

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This place has great food IN SPITE OF ITSELF. The chicken skewers appetizer was incredible. The calzone I had was fresh and HUGE. My son had baked ziti and that was also excellent. The food was great - the service was casual. Very casual - which was fine because the waiter competent and there when we needed him. The attitude of the staff might be read as not caring but they were. Our waiter did a great job. Finally, the only bad thing was that the bathroom was not particularly clean. Given the close proximity to the kitchen this was not great. All in all go for the food. Hopefully the owners will start to realize what they have. To look at the place you wouldn't think it is as good as it is. 4 stars because the food was that good. read more

Fresh Basil - Fresh Basil Dining Room - Pizza Near Me - Amsterdam, New York

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They make delicious grinders and pizzas. Can't beat the price, either. I eat there almost once a week! Thank Megus! read more

I was very disappointed with my burger. Flat, tasteless, and tough as hell. I felt like I was eating a school burger!

This is another amazing local spot. Best wings and pies in the area. Great workers that make the best food. The dine in spot is so nice it's also a great spot to come with family and friends and there's a beautiful dinning room spot for even partied and get togethers. read more

They recently had a promotional day for Veterans and First Responders, which got me in the door for a meal, and I'm pretty happy they did. There is a ton of variety in their menu for an ordinary pizza place. As a vegatarian, I have several options to pick from that are unique and appetizing, including an eggplant pizza I've never seen anywhere else. As a meat eater, the variety is even more diverse, but I can't comment on that personally. The pizzas tend to be the thin crust variety (though I'm sure you could specially request something else); this makes them feel warm and crispy, which compliments the taste well. Their salads are pretty diverse, and their sandwiches and other options don't seem like "extras" they've placed on the meal just to add variety. I tried a calzone-type roll thing, with eggplant and a bunch of veggies, which was absolutely delicious. The waitresses were friendly and helpful, and the environment was comfortable and welcoming. There are about 3 booths, and a number of round tables throughout. Overall, it's terrific they are so supportive of veterans and first responders, their variety is amazing, and their service was superb. As for pizza places in and around Amsterdam, this is probably my favorite. read more

I have been wanting to try this place since it opened. They have been open for a while, i have just been lazy to drive there. They have an app on their website that you can place your order and schedule a pick up time. This is a huge covienence for me. I used this option on the website and it worked perfectly. I would recommend it to all take out places. You can eat in here, but the atmosphere is a bit to be desired. No fault of the restaurant. This place used to be a pizza hut back in the 80s. Parking is easy here. You drive into the NYOH parking lot and drive to the right. Lots of parking. I ordered our normal Friday take out. Large antipasto, chicken wings with medium sauce and a sausage and mushroom pizza. My food was ready when I arrived. The antipasto was probably the best we have had in a while. Very fresh crisp ingredients. The chicken wings were large. A great size. The sauce on the other hand lacked flavor and there was not much of it. Definitely ask for extra wing sauce if you try this place. The pizza....... not the best pizza not the worst. There are at least 14 places to get pizza in amsterdam and I probably only like 3 of them. I would not get pizza here again. I was not a fan of the crust or the sausage. I may try other menu items in the future. For now I will sick with my favorite pizza place on Fridays. read more

I was actually surprised by the taste of the food here considering the location and interior looking rather "rustic". Being from CT, I've had the opportunity to enjoy some delicious Italian food. My expectations outside of the NY CT NJ area for Italian and pizza are pretty low, so I was impressed. Their sauce has a good flavor. You just need to get past what the interior of the restaurant looks like! read more

We stopped in Amsterdam for lunch on our way to Albany because we thought the town looked cute, and we were really craving some pizza. I cannot say enough good things about the food, easily one of the best pizzas we have had in awhile! Thanks so much for the food and good service! read more

I've had some really hit or miss experiences here in regard to food and service. At some point the potential for a bad experience started to outweigh any good and I don't order from here anymore. read more

This is my second time that I order a sub and I specific order it with no onios and they do it with onions. Also in the description says that comes with provolone cheese and they made mines with american cheese. I will not order subs from this place again... read more

Fresh Basil - Pizza Near Me - Amsterdam, New York

Not only does the delivery take long as shit, (I live less than 5 minutes away) they forget at least one thing in my order every time. When I asked the manager for a refund, she was a huge bitch and said she couldn't refund me. Very very rude, will never order again and will tell others to not order from here as well. Oh and the deep dish pizza isn't really deep dish, so save your money. read more

Extremly slow service. A friend and I went in last week. Ordered a plain large cheese pizza. It took over an hour for them to put it in the oven. 3 others came in ordered got their food before ours made it to the oven. Will never go there again read more

Definitely not as quaint as the Yelp pictures show. Inside is tired. Good ok. We ordered s hamburger and zucchini fries. The menu is more Italian and if you are looking for calzones or pizza I think you would be happy. read more

Wow...this is the first time ever I ordered from The Fresh Basil and I can't tell you how statisfied I was. The bacon cheeseburger was cooked just right and was so yummy. The zucchini sticks and jalapeno poppers were awesome. The french fries were just perfectly crispy, and the chicken salad divine. I can't wait to get to my chocolate cake. LOL I give this restaurant a 5 star!!!! Will definitely order from them again. Also, the delivery time was wonderful!!!! read more

Stopped here on the ride home from Connecticut. Pulled out the yelp app for a recommendation and saw high ratings here. Plus, they had a yelp deal going on. The pizza was amazing. Many unique specialty pizzas. Pizza reminded me of being in Italy. We ended up over ordering (for 2 adults and 2 toddlers). Garlic knots and antipasto salad to start....French fries & cheese fries...then two personal pizzas (which were larger size than expected): broccoli and ricotta and chicken parm pizza. Both pizzas were AMAZING. We had plenty of leftover for lunch the next day. read more

Do not come here if they are packed they do not know how to handle a crowd when it's a full house! Waited over a half hour for two plates of spaghetti and meatballs ! read more

It was good pizza. Wish I had time to visit the store and eat a fresh slice.

The pizza here is delicious...they use fresh ingredients and the crust is crispy like it should be. The staff is friendly and accommodating. read more

I ordered for delivery after hearing so many good things about Fresh Basil. I was surprised how quickly my food came, nice and hot. The lasagna is to die for! I have to say it was the best I've ever eaten. Great restaurant! read more

This was my first experience picking up my order and I was very disappointed. For first off there was at least three people looking at us not saying one word when waiting at the counter. Second off half of my order was missing and when I stated the obvious there was no apology, just a shrug and roll of an eye. The food is delicious don't get me wrong but the people who work there do not know customer service at all. Most likely not ordering for them again just from that one experience read more

Extremely dissatisfied and unimpressed as a first time customer. Our 2 subs took over an hour to be delivered, after they finally arrived my supposed to be turkey sub (as listed on the menu) was just turkey in between a sub roll. Literally was charged 25 dollars for two subs and I get delivered a few pieces of turkey between a roll. read more

Very good!!! Ordered online which was awesome, quick and easy. Food arrived hot and quickly. We got the Margherita pizza and it was delicious! Crust wasn't soggy and the toppings were fresh. I would definitely order from here again! read more

This place took my order and never delivered. . Waited an hour for pizza . Called wondering where my food was said they called which ..they never did .. they plain up lied to me in still hungry... wouldn't recommend this place at all .. and my buddy said there were coaches aches in the the kitchen read more

I ordered an italian mixed sub which was supposed to have mayonnaise on it and if i could post pics here you would see there is no mayonnaise...my email is chevy6513@yahoo.com and i will share pics read more

I called tonight to place my first order after being recommended by a friend. I was disconnected and called back. When I tried to place an order for the special I found on GrubHub - I was rudely told by the employee "We don't do that special anymore - I guess it hasn't been updated!" When I told him I didn't like the way he was speaking to me, he hung up on me. If I was offered an alternative to the special or was just treated with respect, they would've gained a new customer. We order/dine out at least 2 times per week - not to mention I will not be recommending this restaurant to anyone! No matter how good your food is - your customer service must improve if you're going to make it... Kelley G read more

The cooks can never cook a burger properly. If it isn't burned on the inside and raw. Their pizza is average but delivery can be slow and food under cooked. read more

Owner refused to honor a credit that was promised to me the last time I ordered and it took over 2 hours to receive my order. After calling 4 times, the order arrived and was stone cold! Sadly, I will not do business here again! Also, on the pricey side!! read more

On recommendation, I decided to give Fresh Basil a try last night. I ordered a large sausage which arrived a little early and that was good. I was a bit underwhelmed upon opening the box though. It looked like one of those tiny Mama Celeste pizzas you pick up at the grocery store. The only difference being Mama Celeste uses more sauce. It tasted ok, not great but ok. Overall I was disappointed. read more

Sorry not a fan of the boneless wings. Pretty much like a glorified chicken McNugget with pressed chicken. Not what I expected. Maybe one more try and try something different. read more

They are not bad. I was frequenting the place when they were in the Amsterdam Mall as well. Something I've noticed as of late....prices have gone up some and the portions have gone down some. Because we order from here frequently, past and present, it is something that I immediately noticed when it started. Again, not a bad place, not great either. Pretty much like the other pizza/italian places in the area...average. Personally, I've found Goodfella's to a better choice for us lately. Prices are good, food is good and the quality is on par, if not better, with this place and others in the area. read more

their pizza choices are amazing...fresh ingredients really make a big difference...you know it's good pizza when it still tastes good the next day...the antipasto was equally good...new fav place in the city read more