hmm can i give it a ZERO star? THEIR EMPLOYEE TOOK MY MONEY AND ROBBED ME... why are we forced to give it a star period if we don't want to... anyways here is my experience at Frescos II. I have never been and was kind of excited to go for my friends birthday . First off someone made reservations for a LARGE group on the patio for 9pm so we can eat and relax before the 10pm club like thing hit. So get there and my friend whose birthday it was well there were giving us a hard time about the whole patio thing, there was lots of confusion with the hostess and servers, and finally a friends husband who made the reservation got it all handled. so we sit down to enjoy a great evening. ,. through the course of the night we had horrible service . the waitress hardly came around to get our orders and we had a big party out there. it took FOREVER to get a drink to the point some of us had to go inside and order from the bar. there also was a guy going around bringing drinks and taking orders, serving us our appetizers. the service was just horrible. so this is why i am giving it a ZERO star if i can. i do not bring credit cards into places like this for the possibility of theft. so i had a tab it was about 63.00 i had a few drinks and ordered a pizza. ( oh and the drinks were WEAK AS HELL) . So i had a friends husband walk me to my car to get my cash so i can pay up when needed. when leaving i asked the guy who was serving us to settle my tab, he said wait for the waitress. SHE NEVER SHOWED UP. ever. so i told him look i need to leave i don't have time to wait around all night, ( thinking they prob thought i would buy more drinks, nope) for this girl to show up. told him here is 75.00 for my tab and you get the tip since you served me and helped me. he said okay thank you. so some of us left.. my friend whose birthday it was stayed and was having a great time on the dance floor and well the lady waitress went up to her in the middle of the dance floor pulled her off and said i skipped out on my tab. had my friend call me and i was almost home and wanted me to return to pay the tab. i explained what happened and also i was NOT returning back after drinking HUGE LIABILITY on their end to even tell me to drive back after drinking. literally the guy denied even getting any money from me and they forced my friend to pay my tab, which they cannot do. they said they have video cameras that will show i didn't pay, i said good let them look at it i have no problems with it, i WASN'T LYING. it was humiliating for my friend and she was so embarrassed she left right after. i was PISSED that they accused me of walking out on a 63.00 bill. so i contact them right away on Monday and spoke with a girl who was a manager but couldn't help me, but she told me that they would prob refund my money and prob either comp a meal ( which at that point i wasn't sure i wanted to return) or something would be worked out. but i had to speak to the head manager, which she called me back and i spoke to her, told her everything that happened, told her she can even ask her "guard guys" in the front that i walked out to get my money and we even told them that, they could see me walk out to my car and get it and return, they can see me interacting with the guy on the patio, and lastly they can see what their waitress did to my friend. she said she would review the cameras and speak to her staff and that yes her waitress was wrong to demand the money from my friend. she would get back with me. so forward to next phone call. pretty much she called me a liar with out using that word. said the angles were so bad and they couldn't see me pay the actual guy server. BUT they were able to see everything else on the camera, me walking to my car and coming back and me on the patio speaking to the male server but for whatever reason couldn't see me pay him. and i pretty much said your siding with your employee who ultimately pocked my money. she said no no that's not what i am saying its just i have protocol i have to go by. i said so you see everything else what i say but the one thing you don't. i said i don't skip out on my bills, esp a 63.00 bill. and if i did why would i call back demanding my money knowing they can look at the video, also how irresponsible it was for them to ask me to drive back after drinking that night. today i talked to her and they will only refund the 63.64 and nothing further, owners never called me and she was pretty rude. BEWARE if you want bad service and the possibility of an employee to take your money go to Frescos. I am shocked the owners didnt call to talk to me and left this situation up to a poor manager who obviously doesnt believe me. the literaly gave me change, and no apology or anything further. BYE FRESCOS YOU WILL NEVER GET MY BUSINESS AGAIN, thats what happens when you stand by your employees who steal customers money. You left a customer feeling like a liar and your level of rudeness is unacceptable. read more
