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    Freight N Cargo Logistics

    5.0 (1 review)
    Open • 9:00 am - 5:00 pm

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    10 years ago

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    UPS Customer Center - Peter Wilson, Jimmy Sekreta & Phil Sabine truly went above and beyond packing a large pic I needed to send out West. A great team!

    UPS Customer Center

    (68 reviews)

    I actually attach no stars to the Phone Customer Service line.. I needed to speak with a human…read morerepresentative and AI kept spinning in circles asking and repeating the same nonsence over and over, "I'm too new " to grasp the question asked to give an answer. the qusetion is . If a package was attempted to be delivered but no one home to sign for it . When is the earliest it can be retrieved from the Oak Street , Uniondale facility. The wosrt experience ever . All my UPS delivery guys are wonderful . It is ashame that this experience has turned me off UPS . Big Brown customer service is just that a Big Brown Mess. We have lost the Human Factor and rely to heavily on the "Twilight Zone"

    I bought a product online and the shipper used UPS. Tracking said it was delayed three days due to…read morea truck issue and then it arrived at the Uniondale facility where it was loaded on a truck for delivery. It did not arrive in the delivery window of 2pm to 6pm then it was updated to arrive by 7pm and when it didn't arrive by then it was updated to arrive by 9pm. At around 8pm tracking said "the receiving company was closed" and would be delivered the next day in the same timeframe. First of all, I am not a "company" and I was home at 8pm and video cameras show no UPS delivery was attempted within hours before and after 8pm. I waited for the package the next day again without it being delivered. The third day I called the main UPS number and a representative said he would investigate. A few hours later he called back and said they consider the item "lost" and the seller should file a claim. I don't see how a package gets lost AFTER it was loaded on a truck and I think more likely it was stolen. I believe the shipper used the product carton which made the contents visible to every person at UPS who handled it and perhaps someone especially a temporary worker might have taken it knowing the contents of the package. The story doesn't end there. The same day that UPS told me the package was lost, my phone got numerous texts purporting to be from UPS about rescheduling a delivery. It didn't come from a UPS phone number and the URL looked possibly bogus but I clicked on it to find where it linked to. A UPS tracking number showed up which was different than my tracking number and I looked it up on their system. It was valid tracking number for an item that was delivered months ago to and from different states than my package. At that point I blocked future texts from that phone number. Scam texts are not rare but the timing was too coincidental that these scam UPS texts came within hours of a real lost package from UPS. I think it is possible the scam texts originated from someone working at UPS who may have taken the package and tried to run an additional scam. I can't prove it but what are the odds that the first scam texts I ever got pretending to be from UPS came at the same time UPS said the package was lost? From what I read on the internet, UPS hires temp workers on short notice to do things like handle packages and load trucks. I think that is how my package disappeared.

    Freight N Cargo Logistics - shipping_centers - Updated October 2026

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