I stopped in today to do a return, and once again I left impressed. Omari helped me, and Martine…read moreand Baayoron (I may have misspelled your names--my apologies!) were also incredibly friendly and welcoming. All three gentlemen were smiling, in great moods, and made the entire experience quick and enjoyable. I've been to a lot of UPS Stores throughout San Diego (work), and I can honestly say this is by far the best UPS Store I've ever visited. I'm lucky it's the one closest to my home! I also want to give a special shout-out to Kristina (or Christina--I apologize if I have the spelling wrong). She's helped me on previous visits and has always been just as kind, patient, and professional. Whatever you're putting in the water at this store, keep doing it! Every employee I've interacted with has been top-notch. Friendly customer service like this is becoming rare, and this team absolutely deserves recognition. *See, guys! I told you I'd write a glowing review! You all deserve it!*

The manager, Viri, was extremely unprofessional and dismissive throughout this entire situation. I…read morehave been getting the runaround from this store since Friday, May 15th, and there has been absolutely no real customer service or accountability. Instead of helping resolve the issue, the manager continued placing blame on the sender while refusing the package and returning it to sender herself. The constant back and forth regarding my package has been frustrating and completely unacceptable. To make matters worse, she asked me to leave the store in front of other customers. That is no way a manager should conduct herself or treat a paying customer. The entire experience was embarrassing, disrespectful, and highly unprofessional.

Today I was here to do a UPS pick up for a package I requested;of course it was not a common…read moretransaction because I didn't have to purchase anything. If supplies are something you need though, everything from mailing tubes to package tape to whiteout products and more are available at a reasonable cost. In this store a copier is available as well as the ability for you to email a document for pick up upon your arrival. Very low cost. The store is well staffed with friendly knowledgeable people and it'll only take you a few moments to get in and out most of the time. Some free treet parking along Park Boulevard and the adjacent streets. No parking garage.

Janela is the best. So is Adan. This place is like my second home, they're very helpful and a…read morepleasure to work with.

Linda is the best employee ever !! Courteous, knowledgeable…read moreand goes out of her way to help us with any problems we encounter! Five stars for Linda and postal annex for their customer service! If you haven't visited the store, I highly recommend!

Horrible customer service, tried to bill me for picking up a package and that was free to shipping…read morethrough Nespresso. Never again will they get any of my business.

Surprised at all the bad reviews - I went in yesterday to ship out five packages without a label…read moreand one with a label. I didn't get the name of the man, but both he and Michelle were very friendly and patient with me and my packages. We even talked about Hawaii and some other fun things in the time I was there. Before I left they gave me a few greeting cards as they were giving these away. It's a cool Keith Haring design. I needed a new postal place that does USPS after USPS closes, and I think I've found it! Will be returning

Excellent service and Michelle always provides invaluable assistance. I opened a box at the postal…read moreplace for both business and personal mail over 15 years ago. These folks are simply awesome.

Been a long-term mailbox rental customer. Every time I go in, I see happy, friendly, super-helpful…read morestaff. Really recommend this place. They have all the usual services beyond mailboxes, too!

I stopped at this Postal Annex to mail a gift to a friend and Nicole helped me figure out which…read moreshipping and packaging worked best for my situation.

This post office is tiny. I came in on a Friday afternoon and the line wasn't bad; 3 people ahead…read moreof me and there's only one person helping all of us. I didn't mind the wait. After about 10 min, it was my turn. The person working there was cheerful and friendly despite being the only one working and it was packed. Kudos to her! I don't think it's easy to maintain that kind of cheerfulness when you have a whole line of people all waiting for you.

Sherry was working by herself and was extremely rude to me. She was condescending and belittling. I…read moredon't know if it's just because I'm young that she thought she could talk to me like this but it was not right. Then she pressed the green happy face when the register asked me to leave a review. I said please go back I want to leave an accurate review of my experience and I would definitely not press the green smiley face. She said "nope you're taking too long get out of here!" Absolutely not okay to treat anyone this way. Especially when you are working with a customer. Her name is Sherry and she clearly does not want this job if she behaves this way to customers.

Great!!! Great customer service! I needed to pack and store…read morea statue and needed a customized box & it was very hard to find a box - James and Eder helped me with telescoping two boxes together! So helpful!!!

When FedEx delivers your package to the wrong address, they have a miserable online system that…read moremake it impossible to speak to them and they just continue to state "package delivered". They are pure AI and have no human customer service for a wrong delivery.

I was very stressed to obtain a time and temperature sensitive package (that could and should have…read morebeen left by the driver the day before) so it had to be routed to a store. CHERIE made everything right! She was ever so delightful and quite nice to talk to. She sets the standard for what customer service should be and how to interact with people as humans, not transactions or inconveniences.

Went to this location because Amazon told me I had to return a package there and it's in my…read moreneighborhood. There were 2 guys behind the counter, Michael and another guy. Michael was packing boxes to be shipped. The other guy came from the back and waited on the Asian lady next in line right away. After she returned her package and left, the other employee asked if I were shipping and I replied I was returning an Amazon box. He then told me that the other employee would assist me as he was walking away to "no one waiting". I thought it was strange that she returned a box but I had to wait. Michael looked up when he saw I was standing there, he asked if I was being helped to which I replied "no ". He came over and assisted me. I then told him that the other guy said he would help me. Big shout out to Michael, who apparently didn't mind assisting a Black woman!!

Maira helped us notarized our paperwork. She was very helpful and kind. Also helped us ship our…read morepaperwork. Made the whole process very easy. Highly recommend going here for notary and shipping!

Used to be easy to drop off, 2 people working and fast drop offs…read more Recently, this location has been short staffed and it's taking 15 min to drop off a return Package. Improvements might be one line for drop offs and the other for shipping.

awesome sauce, this post office is always fast, courteous clean, nice. The staff is laid back and…read morechill.. They always have the newest stamps so I've always been able to pick up some of those sheets.. They take your package give you a receipt and how it goes. This is a great little post office and you can go get some snacks fun

I have been a customer at this post office for many years, even when it was in a slightly different…read morelocation in the Mission Valley Mall. I used to live nearby and found it to be small, but super convenient. This current post office is smaller than the original was. I still have a PO Box there, and have had one for almost 10 years. I stop by regularly to pick up mail, and occasionally stop in to mail packages and buy stamps. I still think the staff is one of the friendliest post office staffs around. There are a few staff members who are very kind and helpful. Though the senior staff member who always made sure they had the best stamps has long since retired, they still seem to have a better stamp selection than most of the post offices in town. However, my reason for the 3-star review is that this post office is much less convent than it was even a year ago. Now it doesn't open until 11AM. I often like to pick up my mail in the morning on my way to work. Though, the PO Box is accessible in the early morning, I cannot take care of any other business there. Also, this post office was very accessible when Macy's home store was open, but with that closed, the only nearby parking lot becomes chaotic by 11AM. Other parking lots are a bit of a walk, which is not convenient when you want to stop in quickly. All in all, this post office is friendly, but simply not as convenient as it used to be.