I was blown away by how much freeway was able to save me! Jessica was very helpful! She looked up the best option for me and really broke Downey savings. Everything was fast no pressure at all. Even if you have insurance get a quote! Staff was very helpful! If your on your way no need to stop and get coffee, they have some here! :) read more

James Policarpio is the man you can always count on for the best deals. I highly appreciate James for making my life the easiest . He's always checking up with me before my next payment , he's always checking in for the holidays incase i need anything. Not only does he check up , he literally updates me when there's a better deal for my insurance plan. This year he saving me 327$ with the new insurance plan he gave me . I'm so grateful for him and I will continue to ride with James . If you guys ever need a good agent , please hit him up . read more

Vela Campbell was so awesome. I was feeling so down but she was able to get me an awesome policy without any hassle. She was sweet and helped me quickly. Lori read more

It is 7:19 pm. This location is supposed to be open until 8pm. Lights are on, signs say open. Door is locked. This is quite annoying after being hung up on four times yesterday when I called to cancel my account. Y'all read more

Faavela from Freeway is amazing. She responds to my questions in a couple of hours. She tries to work with me, she's patient and she's very knowledgeable, or if she doesn't have an answer she'll find it and get back to you. I am a 110% satisfied customer. I totally recommend to do business with them. read more

I recommend this location I had 2 wonderful experience with 2 different associates here Betty and Jaime there very helpful and polite

DONT COME HERE!!! there a big scam I started my policy about a month ago and they made me go to my bank to get void check to enroll in auto payment turns out that my policy got canceled due to Jaime or Sandra one of them because of there mistakes , I was scam for $350 , I went back to the store because the number on google doesn't work and they were still not willing to help they wanted me to re start a new policy again ! If I were you stay away from this company! read more

I had the pleasure to be helped by Jaime ,he was so helpful and got me what I needed done. I highly recommend going through them. Great customer service and very friendly and makes you comfortable in doing business with him read more

Was having issues as far as dates and what day was supposed to be set up for what but my situation was quickly answered and handled very professionally might I say Faavela Campbell was so sweet and nice and took her time with actually going over all documents and making sure I understood what was going with my policy and what needed to be done next she is very knowledgeable and patient and her services are definitely appreciated by me the consumer. Thank you for having patience and working with me to get my situation quickly resolved. read more

Brain Toyota has terrible customer service. Although he helped me get a cheaper policy he did not include my SR22 that I have suppose to have for three years. Now two years are wasted because Brain couldn't simply add my SR22 to my new policy. And on top on it when adding the SR22 to my new policy I get charged 305 as a deposit???? Makes absolutely no sense. read more

James Policarpio was awesome he helped majorly with my insurance and had the best coverage and the cheapest. If you have any problems financially and need to look for the best deals and coverages this is the guy to go to Appreciate your help and services read more

As a customer of 10+ years I am extremely angry and upset with this company. I started my insurance policy in the end of February to which the agent stated he would cancel my existing policy I got with them so I can start my new policy. so after spending $600 to start my policy of course my last insurance company ended up still charging me my $180 bill for February and didnt want to refund the full amount because why not. So a few weeks go by and my new account is about to be due so I call freeway on 03/22 to make sure my payment went thru because I received an email saying I was at risk for cancelation, the representative assured me the payment was processed and I'll see it reflect on my bank account shortly. A few days go by and I call again to make sure everything looks good and of course my policy was canceled :) so here we go spending another $600 to start up again. This time I thought to call a few days BEFORE my due date to ensure it's fully paid and I have no issues. Then today I can a duplicate charge from the insurance company itself :) why wouldn't the representative tell me I was enrolled in auto pay before processing my payment a few days ago? Not sure. So now I'm waiting 7-10 business days for my refund of course :))))) representatives need to be trained more to avoid these situations. This has been all a huge inconvenience and I've spent over $1700 since February, this should be illegal at this point. read more

Brian Toyota terrible customer service, he's not well at explaining things and went ahead and inputted the insurance policy I did not agree too so now I have to wait 24-48 hours for it to change to the policy I wanted. Not even just that he was also taking calls in between inputting my insurance maybe that is why he fucked up. And the times he was on the phone he was telling other customers that the system was down; which it was not down obviously bc I was the customer that he was helping and made all those fucking errors. And I also didn't like how the other employees see an unhappy customer and won't take responsibility to make things easier. This position may not be the best fit for Brian Toyota or he needs retraining! read more

Jaime Segundo has been helping with my Insurance needs for over 3 years now. He's the best! Great customer service, professional and always takes care of everything In timely manner! Give him a call, you won't be disappointed!!!! read more

I canceled my car insurance in May with Argin for a vehicle a no longer have in my possession. I emailed the third party company Multi State Insurance regarding my cancellation with a refund of payment for non usage. It's going on two months I haven't received a DAMN refund yet both Freeway and Multi State Insurance are in a rude awakening. I have my paperwork and will file a lawsuit against for negligence and fraud. I shouldn't have too keep playing phone tap with these companies. My lawyer is ALL over this read more

Went here to get auto insurance. Daisy was able to help us out a lot and gave us all the details that we needed. She also help answer all of our questions. The office was very clean. It was quick and easy. We didn't have to wait that long to get help at all. I recommend coming here. Ask for Daisy read more

Freeway Insurance - Home & Rental Insurance Near Me - Long Beach, California

Please come see Jaime Segundo, he took care of my needs with GREAT customer service! Because of him I am still with Freeway insurance! He is an amazing person taking care of customers with honesty! I kept getting put on hold until finally I called again and Jaime took the call once I told him of my frustrations he assured me he will take care of my problem and he did! I honestly was so stressed out but thanks to Jaime I am a satisfied customer with Freeway Insurance. Thank you for the best customer service Jaime! read more

Do NOT go with freeway insurance, I just renewed my policy and they wanted to charge me $150.00 to remove a vehicle BEWARE!!!

This place is so helpful I come here a lot to visit one of the best insurance agents in town she's so helpful when I have questions about my policy etc Jessica Hernandez thank you for all your help over the time I've been a client here at freeway and I highly recommend and I will refer people not just to freeway insurance but to Jessica who is at the top of her tier when it come to her job read more

DO NOT WASTE YOUR TIME WITH THIS MESS OF A COMPANY! Never, not once did I ever receive an e-mail for when my payments were due! Mind you, they ensured me I would not have to worry because my statements could be seen online, and I would get my notifications via e-mail. Not surprisingly, they dropped my policy, only to charge me a fee for reinstating it! Are you effing kidding me?? That is my own fault for trying to go cheap! You have been warned! Go with Freeway at your own risk... I will be moving onto better, greener pastures! read more

Adam was great! I was in and out in no time. Our conversation started on the phone until realizing out the location was so close I ended up just going into the office I was Very informative. He had the answers to all my . Ask for Adam !!!! read more

5 stars to joezette!!! Very proficient and accommodating! Got me the cheapest and greatest deal I could find anywhere in the long beach/LA area!!! Definitely will be coming back and recommending her to all my family and friends ! Thank you again joezette for your help and amazing service ! read more

I had the most pleasant experience with Daisy. She was polite and professional and very knowledgeable with all the many questions and concerns that I had. I called her on my lunch break an I was insured within 30 minutes which left me with 30 minutes left to eat(LOL). Thank You Ms. Daisy read more

This place is great. It's the 2nd time I come here and everyone is super friendly. As soon as we walked in we got offered coffee and water. Joezett was super helpful and very polite. Made me feel at ease. Answered all my questions. If you guys want cheap insurance and friendly, helpful people here. You will love it. You won't regret it read more

Daisy was unbelievably awesome!! She was knowledgeable and polite. I've had some issues in the past however it seems as if this place has had a full turn around! Good job freeway!! read more

Freeway Insurance - Freeway insurance is phonominal - Home & Rental Insurance Near Me - Long Beach, California

Thanks for great customer service and w/ the help on getting my car insurance !!!!!! Thanks again: Gabby; Joezett; Humberto; you guys are awesome !!!!!!! read more

Worst costumer service by maribel the office manager. She was upset because i was not agreeing with her quote read more

I worked with Ana and she helped me get much needed car insurance. She helped me lower my out of pocket costs and found the best coverage at an affordable price. Great customer service. read more

It was that time of the year again to renew my insurance coverage and with one quick call, I was assisted by Brian Ventura. He was very resourceful when I inquired about ways to save on my insurance and provided me with several options. Within 1 business day from my call, Brian was able to confirm my change with a new insurance carrier without me having to walk into the office. I can't say how happy I was since that means less time being spent driving through traffic. Thanks again Brian! read more

if your looking for an awesome agent that works for your needs - fa vela cambell is the one. she gets things done right on the spot!

Jaime was extremely helpful and patient. Before I called Jaime, I had researched and called over 10 other different insurance companies. Jaime and his manager were both polite and professional. They helped me get the best deal that fits my situation. Buying insurance can be a difficult journey but with Jamie, not only did the process go smoothly but he helped me understand the process with ease. Jamie is someone worth recommending to friends and family members. I know that they will be in good hands. read more

I was extremely pleased with the level of customer service Melanie provided. She was very fun to converse with and she did everything she could to get me the best rate possible. However, I am giving 4 stars because I started to feel a little pressured from the other staff members once I informed them that the down payment was not affordable to me (not even in installments). I know they were doing their best to get me what I can afford but when I told them I needed time to think about it and make sure I'm doing the right thing, they continued to push me. Even a rep from their corporate office called me to try to get me to go forward. I expressed my feelings to her and she was understanding. In the end, I walked out with an affordable policy with a pretty good insurance company. I am happy that they were able and willing to work with me to find me the best rate/ down payment. read more

Freeway insurance gave me the best service imaginable. Upon walking in I was greeted and offered help, and also coffee water. Jessica, who is the assistant manager, helped me obtain insurance for my vehicle, at the lowest cost. She was very helpful and gave great customer service. Thank you Jessica for your help and the great conversation and great speedy service. The entire staff was very friendly and engaged in conversation. This place definitely will help you get a great rate, with great and friendly customer service! read more

Absolutely the worst place to get insurance first off they shouldn't be able to call their self and insurance company's their just the middle man. Also pay attention to hidden fees like their $190 broker fee and $25 admin fee they amateur scam artist they have all these hidden fees they don't explain to you then by the time u realized it u can't get your money back straight up fuck this place they horrible, beware of this 20day downpaymebt policy they have where they collect your money then 20days later say u owe them for insurance read more

After reading about the scams on these posts dam I thank god I read this before I switched over to this insurance or whatever this is dam. And I here about this place on the radio a lot and dam just a bunch of scammers minus well just stick to my triple aaa read more

They basically stole $300 from me! Had to cancel policy hours after signing up and they refused to refund my money!!!! Worse company ever! I am going to better business bureau them and complain to all who will listen! read more

BEWARE: This is a dishonest business. They will take full advantage of their clients, only a few come to realize this. Thankfully I did, but not before they keep part of your money when you go back for a refund. This is honestly a HORRIBLE business. They need to be put out. I will post my BBB review on here, to keep it professional. **On April 27, 2015 I went to the Long Beach office to get auto insurance on my new leased car. I was told I'd have to pay a $616 down payment in order for my monthly premium to be about $160. That was a large amount so she offered make it in two payments. One charge of $466 that day and $150 in about one week would be charged to my card. That money was my "down payment" for my policy, that is exactly what Jazmin told me, and of course I needed the insurance so I paid up. We got to signing papers and she rushed through it all and I'm sure she had a sh** ton of papers that she kept putting aside and I only signed a few. Then I was given a non-itemized receipt. I was never told of the broker fee/ comission that they keep because they don't say it upfront. Had I known they charge so much for work I can do at home, I would never go, but I guess that's how marketing and advertising works right? About a week later I receive a bill from some unknown bulls*** insurance company asking for a $183 payment each month including that month! I go to their page to look at my policy and their website looked like it was created by a highschooler overnight. When I tried to log in it wouldn't recognize my information! I thought I was their customer! I emailed them and I still haven't received a response to this day!! I started to question the business and their employees when I went home with certain information and expectations and nothing matched up. Why was I charged so much and told it was my down payment? Why don't I remember being given a price for the service? Why did it feel like a super rushed service? And why was my premium higher than what I was told? Then I realized they are a dishonest business. They are liars and manipulators. The majority of their clientele are older minorities, most who depend on people like them to get things done, people who don't question because they don't know any better. And, that is how they get away with this! I went back to demand a refund for the "down payment" for my insurance policy that I didn't want anymore. And surprise surprise was Tatiana was fast to agree and do nothing but apologize for her dishonest employees for not explaining things thoroughly and misinforming. Coincidently, the second charge had "just been charged today" so I couldn't get my full refund. I had to wait for both charges to have been processed in order to receive a check in the mail. I was asked to come in the next day. So I did. I was told I'd only be receiving $326 out of the $466 because they charged a cancellation fee. My sister was told they'd only be taking $50 away as the cancellation fee and here they were telling me it was $150. Turns out my "down payment" included the undisclosed broker fee that these charlatans get as commission. It was never a down payment for my policy! Try this, go online and try getting insurance through any known insurance company, you'll be surprised to find no down payment required! Pay in full or monthly, that is all. Freeway Insurance makes bogus charges and make you believe it's for your policy but it isn't! I still haven't received my money back and will be disputing the $150 they are keeping for the sh** dishonest service I received. They do not deserve to keep my money for lying to me and catching them in their lies. Do yourself a favor and just go online and get yourself a policy through a reputable insurance provider, might be a bit more expensive but you are paying for quality and honest service. And, most importantly, your money will go into your policy. *To top it off, Jazmin sold me the wrong type of insurance for a leased car! How's that for professional incompetence? read more

OMG, this office doesn't give up.. Amazing my agent was the branch manager, we talked about everything and anything.. But never on what I was being charged for.. When I discovered I was scammed, I called head office got my funds back, and received a call from them which I really appreciated. And I moved on. Then I get a call from 562-290-8193. Informing me I owe 81$ and some change cancellation fee.. THIS OFFICE IS NOT AN HONEST PLACE, they run a scam.. STAY AWAY.. read more

Came in today thinking i was going to hear the same thing every other insurance place was telling me. But Joezett really helped me out.

Shopping for car insurance is a headache but Gloria and Tatiana made the process easy and trust me when I say that I did not make it easy for them. . They got me a cheaper down payment and cheaper monthly payments beating all the quotes I've heard previously. Thank you guys so much for making this process easier.! read more