Amazing customer service they are great really helpful and have really good rates they are really…read moreefficient

I called to get information on my policy and got an answer at first, then i called few minutes…read morelater to update some important information but kept getting forwarded / not answered. I understand people get busy but the information that i need updated is time sensitive and very important to my driving privelages. Very disappointed to have to call back over and over, now i have to drive down to the office. Unprofessional lunch breaks!

Sonia at Damian Useda's State Farm Agency always provides excellent customer service! She is very…read moreprofessional, knowledgeable, patient, and kind. She really takes the time to make sure you understand everything. She is one of the sweetest people I have ever met! Always a positive experience! I highly recommend this office!

I never even met Damian. I was ok with the insurance and in their eyes I was the perfect customer…read more That ended when I hit the rear of a Volvo who kept hitting her brakes in front of me. I would look straight ahead and then to my left. Once the white car passed that was signaling right the whole time as if to enter the freeway. The lady in front let go of the brakes and moved about 4 feet forward. That's when it happen. Not realizing that she was still inching forward and stopping. I hit her on the back. Still she did not move. Traffic was backing up behind us. I knew she was frozen, so I hit my blinkers and slowly moved back enough to get me to get in front of her. I signaled and waved and yelled for her to follow me so we could exchange information. After what seem an unnecessary long time I got her to follow me into an industrial parking lot. I parked my car in a parking space and she pulled her car forward. She wouldn't get out and I finally walked over to her to ask her if she was ok. All the while I noticed the tiny dent that I had caused to her car. So small it looked like a dimple. First thing she said was "were you the one in the white car". Hah? She was confused the white car was the one we were trying to avoid hitting us. I asked if she was ok . Time passed an she didn't answer my question if she was alright. Finally she got out of the car and looked at me very confused. I asked her again " Are you ok, do you need an ambulance. Finally she answered. "Yea I am ok" not once asking me if I was ok. I pulled out my registration, insurance card and License. She didn't do the same until I finally told her to do the same and we could take pictures of each others info. After hesitating for a while she finally spoke up and said " I need to call my husband. She went back to her car to wait and I did as well. Soon he arrived to access both cars. I pointed out that her car was very strong and well made. " he said that's a Volvo for you" He went over to see the front of my car. He said " whoa you really got it good". That was a true statement. My front end had hit hers to the left and her incredibly strong car hit me dead center and tore up my rubber front end and pushed in my right headlight. My car being a 2009 I only had liability. In the meantime he was adamant to get a police report. I said to him Police won't come out if everyone evolved is ok and doesn't need an ambulance. He stepped away and proceeded to call police . The policeman talked to both of us. He asked us both are you ok and did you exchange numbers and insurance. I said yes and just about when she was going to speak he interrupted her and said to the police. "We would like to get a police report " The police said it's not necessary if no one is injured. The husband said well that's why we want you to come out and give us a report. The policeman said ok, but this is not necessary. After an hour a policeman arrived . So far we were more than two hours into it. The Policeman looked at both cars , asked if we had exchanged info. I told him I had her take pictures of mine but she hasn't given me hers. He told her you need to give out your info. The policeman proceeds to get in his car , when the husband runs to stop the cop from taking off and said . " Can you send an ambulance over to check my wife I think she is having a sore neck ". I never felt so alone in my life. The cop said "No it's not necessary since she seems ok and she said she is ok. Ok , but, but can you come look at where it happened ". The policeman said ok? But real quick. We followed the husband, the wife , the cop and me in that order walking in a straight line. I felt so bad for the policeman. He said Ok, " so what do you want me to do about it. The insurance will take care of that ". He turns around and did a fast walk to his car. The husband proceeds to call another jurisdiction. Turns out it was signal hill highway Patrol. They looked at her and said . Sorry this isn't our jurisdiction. Once they left he proceeds to say . "We really need to get a Police report" Whats to say she won't take the blame. It's now 3 1/2 hour in 90 degrees. After he said he was calling another jurisdiction. I said that's it I'm going home you got my info. Finally after about two months, I get a call from the insurance telling me that they would be raising my insurance rates. I asked them how much did she claim. They told me that they do not give the claimants information out. So it wasn't until earlier this year when I went to seek another insurance that I was told how much they claimed. My car was a total of 5,000 in repair and paint. All out of pocket. They claimed $14,000! Guess once I was gone he told her to act like she was in pain. Guess I should have hung around for the police report he wanted so bad.

I was blown away by how much freeway was able to save me! Jessica was very helpful! She looked up…read morethe best option for me and really broke Downey savings. Everything was fast no pressure at all. Even if you have insurance get a quote! Staff was very helpful! If your on your way no need to stop and get coffee, they have some here! :)

James Policarpio is the man you can always count on for the best deals. I highly appreciate James…read morefor making my life the easiest . He's always checking up with me before my next payment , he's always checking in for the holidays incase i need anything. Not only does he check up , he literally updates me when there's a better deal for my insurance plan. This year he saving me 327$ with the new insurance plan he gave me . I'm so grateful for him and I will continue to ride with James . If you guys ever need a good agent , please hit him up .

Exceptional Service from Nydia -- Warm, Professional, and Incredibly Helpful…read more I don't usually write Yelp reviews, but the level of customer service I received from Nydia genuinely deserves recognition. From the moment I walked in, she made me feel welcome and completely at ease -- something I didn't expect walking into a place to discuss car insurance, especially with a few complicated issues on my plate. Nydia was patient, attentive, and never once showed any sign of frustration, even though my situation took quite a bit of time. She asked the right questions, made detailed observations, and even called around to ensure I had the best possible options. What stood out most was how eagerly she helped -- it never felt like I was being rushed or sold something. She genuinely cared that I walked away with the right coverage for my needs. I originally came in thinking I'd just get simple liability insurance, but through our conversation, she helped me realize why I needed more comprehensive coverage -- and she broke it all down in a way that made total sense. I trusted her judgment fully by the end of the process. Nydia went above and beyond, and I left feeling not only relieved but genuinely grateful. If you're looking for someone who is friendly, knowledgeable, and truly committed to helping you -- ask for Nydia. She's the kind of professional that turns a stressful task into a smooth and positive experience.

Great service! They do their very best to get you the lowest n best suitable insurance Policies…read more Diana helped me get the lowest price after an absurd Rate increase. She Escalated to high management, and after three days we came to a great deal! They are committed and prioritize your membership. Highly recommend.

Tuesday May 5,2026 A " Tracker" experience…read more 5 stars for 3 AAA customer service employees. Drove to AAA because I could not get the AAA Website to operate. Hmmmm what could be wrong? Started with Maria @ the F desk. She helped as she could but there was a line forming so quickly called for Irene. Irene determined that the account names / passwords etc. did not synchronize. After several frustrating attempts: she said: only The Tech department can finish. Irene gave me The # to The Tech dept. Called a gal named Diamond @ Tech- customer service. Like the TV show " Tracker" She managed to Link new usernames and passwords to make it operational. Bravo AAA U "saved" the Day! Why important: we purchased an electric car and If you run low on juice" and there is NO public charging station that is free= U need to get loaded onto AAA truck I will sleep better tonight

Run the other way. Last year I had to pay $200/mofor a 2013 Toyota. This year they jacked it up to…read more$400. So I'm paying the the same amount for car payment as insurance. 2 phone calls. Was told it was correct. They are frauds who will cheat you in the blink of an eye. Run the other way. Been with them 25 years. It ends this year.

If your looking for quality insurance with an INCREDIBLE staff look no further than Keir Jones! I…read morehave been with them for the better part of 5 years and have had nothing but positive experiences. All of the staff is knowledgeable, friendly, courteous and always willing to help! However, I recently had a string of car troubles and worked with Melissa each time and she is amazing! I'm truly grateful for all her help. Insurance can sometimes be confusing but they truly make it so easy! Thank you Keir Jones

Watch out Business clients, they can underinsure you with out you noticing it. They engage you with…read moregreat rates but then when the years go by you get audited for been underinsured and a big bill to pay to them. Not an Agent you should trust they are doing the best for you but the best for them. Update: I will leave my business name after we finish all the transfers and Audit for the new insurer. Don't trust in you guys making a move on us. I did send my payroll estimates and were underwritten under half of what I said to the Agent. And I trusted the Agent and didn't verify that number, thats my fault but we hadn't had that problem before with our other businesses and insurances... now we are having to pay a big bill for this.

Absolutely the best insurance I have ever had (no lie). I have always dreaded getting a quote and…read moredealing with insurance people, but Jerz and his crew are amazing! Got me a great insurance price. I always recommend them to my family and friends. They really are going to get you a great deal. Keep up the good work!!!

Jersey and his wife took good care of me and set me up with motorcycle insurance for my harley…read moredavidson at a good price they are both there for me when ever I need them . Great customer service, thanks Jersey !

The team of Jeff Morgan treats you like family and have empathy. Do not listen to the other…read morereviewers that pout and complain. They are selfish and hypocrites and expect everything done for them. Some review State Farm as a whole not the Jeff Morgan State Farn which is obviously unfair! Go read their reviews. I've been with this team for more than 15+ years. Give em a try if you need insurance!!

State Farm has just been raises prices for us for no good reason. My premium doubled after my…read morefirst fender bender in over two decades (no tickets either). They decided to also raise the premium for my wife's car even though she has not tickets, accidents, etc. You've heard about State Farm raising prices to make a profit after the wild fires cost them money. Who pays? You know the answer to that. Need proof? Here is a picture of the State Farm near me with a very nice Ferrari with a custom license plate of Jeff Morgan's name, and partially blocking the sidewalk (it's a common occurrence). Do you really want to trust someone like that to get you the best deal you can get because they care? Anyways, that's my two cents. Just tired of companies getting richer off others.

Larissa is just an angel absolutely love doing business with her. You will not regret it. Best…read morecustomer service ever.

Amazing Customer service! They helped me Registered my new vehicle coming from out of state in an…read moreease. I called about two other places but this place is the only one that listened and understands what I need. They communicated very well to their customers needs and value their time. I highly recommend this place to anyone! Skip the DMV line and go here instead. Thank you!

Love them very convenient, fast, and easy. Great customer service. I do my taxes here and all my…read moredmv work and there is hardly ever a line because they handle every guest efficiently and with a smile

Great service, they really helped me with a quote and all the questions I had were answered…read moredefinitely recommend their service and insurance! El major servicio, realmente me ayudaron con una cotización y todas las preguntas que tenía fueron respondidas, ¡definitivamente recomiendo su servico y compañía de seguros