Had the pleasure of having Melissa V. assist me with starting my new policy. She searched for the best and affordable rates for me. Had my vehicles insured with ID cards within minutes. Thank you Melissa... read more

Good and straightforward service offered by employees. This auto insurance broker offers very competitive and better rates than most. You come in, get auto insurance and you are done No bells and whistles and nothing exciting about insurance but truly a necessity and mandatory. read more

Freeway Insurance - Auto Insurance Near Me - La Puente, California

See all

(Note: This review is specifically for the Freeway Insurance location in Azusa, CA 91791) I am posting this here to ensure it reaches regional management, as my attempts to resolve this at the local branch have been ignored. I initially had a good experience at this location, but the service quality has declined significantly, and the office now operates with the same lack of accountability found in any poor customer service environment. Following a vehicle accident, I requested a policy cancellation from my agent, Steve. He explicitly promised to handle it and get back to me, but instead, he completely ghosted me. His failure to act in a timely manner resulted in me being charged for weeks for an insurance policy on a vehicle I could no longer use, causing me significant financial strain. I attempted to reach management at this specific location to rectify the situation, but those efforts were fruitless. I was only able to get the issue resolved after being connected to a different agent, Luis Alfonso de Santiago, who handled the task flawlessly and immediately. While I appreciate Luis's professionalism, the lack of accountability from the rest of the team and management in Azusa is unacceptable. I am actively escalating this to higher-ups and will continue to do so until this matter--including the financial impact of Steve's negligence is fully addressed. read more

Elizabeth was very helpful and nice. She gave good explanation of the types of coverages. She also had good conversation I between business with me read more

Great service and easy to work with and I recommend u go with Melissa on of the best workers there !!!!

If you're looking for someone who is bilingual and explains it in detail and is very patient..... Sunshine is the person you want to see. She has helped my parents, who are Spanish speakers only, and explained their policies in detail for a better understanding. She has also helped me with my auto insurance when switching from allstate. I got better coverage for more affordable. If you're shopping for insurance, ask for Sunshine. Shopping for quotes online can be a hassle. read more

I recommend this freeway over all the over offices, the people here are kind and very nice. Wendy was very helpful in helping me with my policy, I would give more than 5 stars if I was able too. read more

I spoke with Elizabeth Valencia over the phone...she was very pleasant and very good at her job which made the whole process of adding a car to my policy easy and a pleasant experience. Thank you Elizabeth. P.S. You should demand a raise because whatever they are paying you isn't enough! read more

Elizabeth Valencia provided Excellent service been coming for years really recommend.

Came in for a quote and left with such a good deal . I just moved from AAA insurance Freeway and it was all thanks go Wendy Russell , literally so helpful and made everything super quick and friendly . If you visit the office make sure to ask for Wendy. read more

Freeway Insurance - Auto Insurance Near Me - La Puente, California

Forget this place all they do is yell at you for no reason I would go with mercury or other insurances this insurance company is a joke

Got helped by keehoon (James) Kim Got the lowest price with the lowest down payment for the first month! Def recommend read more

Went in today to renew my insurance policy. Mario helped me with everything, and found me the best price for what I needed. He was very knowledgeable, friendly, and professional. Thank you sir ! I will definitely be back again. read more

Came for a quote Rachel was very helpful and nice she gave good explanation of types of insurance she had a very good conversation explain details policy highly recommended freeway insurance thank you again read more

Wendy Russell provided great customer service. She was super helpful and I would totally recommend this insurance provider. Had a great experience. read more

Normally my visits to most Freeway Insurance locations are sub-par at most. Now I wasn't sure what urged me to come to the la puente location, but damm! am I glad I did! Majdy saved me hundred of dollars down the line with my new policy and way cheaper rates! I was really shocked that I was spending so much before, as was he! My first impression of Majdy overall cool guy. He definitely didn't make it feel like a "transaction" per say, his main priority was to get the customer a better deal and that's exactly what he did. I started having my doubts about Freeway Insurance after having dealt with call centers and agents that didn't seem to care, but let me assure you after having met Majdy and finalizing my new policy , I'm definitely coming back to Majdy in the la puente location! 10/10 I'm recommending Majdy to all my friends and family. read more

Luis Diaz, thank you for your great service and finding a good policy for me. Appreciate your help. Efficient and knowledgeable.

It's always a pleasure to work with Jay at freeway insurance in la puente I live in West Covina n went to la puente because of Jay Knows his stuff, great customer service he's the guy to go to for sure Happy customer here read more

Freeway insurance is a broker not your actual insurance company so be advised they have me national general insurance worst insurance of my life they have u waiting and give you the run around and send department to department I was on the phone for over 2 hrs fkn ridiculous!!!! read more

Horrible customer service. Have to wait 30 minutes at least every time you call in when you need help with anything. Got ripped off when canceling my policy. The agent didn't explain anything about fees, especially early cancelation fees. Will never work with freeway insurance ever again. I got ripped off big time. Please learn from my mistake. read more

Jay was the guy!! What a great service I got when trying to find a new insurance for my brand new car, I looked everywhere and Jay helped me get the best rate there is by far!! He latterly made my day and made my decision of purchasing a new car a lot easier. I just want to say thank you for all of your help and I look forward to working with you and the freeway insurance team more often. read more

My family and I have been coming here for a while and we were really impressed with Gersons help , he made the process super fast and simple for us. Thank you for giving us a better deal. read more

Excellent customer service !! Also want to say that Brooke is such a gem. She helped me with all my needs especially since I was just in a car accident at the end of June and I got a new car and I had to get off my parents insurance policy and get my own and Brooke was able to get me the best quote that was right for me. Would definitely recommend this free way insurance they are always willing to help you and want to get the best for you!! read more

Steve was awesome! He helped me get the best rate, he was so helpful and answered all my questions! Highly recommend!!

Went to this location recently looking to get auto insurance. Daniel was very helpful and I was able to get a great rate despite some issues on my driving record. Would definitely recommend to anyone in the area. read more

Amazing! Stress free, very helpful! Gerson helped me so much very nice! Definitely recommend

James Zavala is the best!! Had been shopping around for insurance and because of the holidays its been a hassle. James called me to follow up on my interest and within a half hour was able to get me the coverage I needed and also could also afford . James definitely went above and beyond in assisting me with my Insurance needs. read more

Was having trouble getting insured with my driving record not being the greatest but I was able to call this freeway office to see if they can give me some options. Got there and Sat down with one of their reps and was able to get me insured and give me a payment I can afford. Overall very happy with service and being able to drive again and not worry about insurance problem. read more

Came in to see if I could switch my insurance for my truck to start another insurance with my new car did not know what to expect from that. Daniel J Vasquez made everything simple for me I really appreciate the help. I highly recommend coming here to freeway insurance if you are looking for insurance. Thank you satisfied customer read more

I experienced the best customer service by Scarlett Reyes. She was very knowledgeable & very understanding of my needs. I am so happy I decided to receive my insurance from this company! Keep up the kindly work! read more

Daniel Vasquez went ahead and took care of us. I did shop around the area and I have to admit he did the impossible to get us the best deal. This place is highly recommended! read more

Great Service . Ask for Daniel he is going to help you out if you have tickets or accidents anything he won't stop looking until he finds the best insurance out there for you read more

Jamez Zavala is the best insurance agent i've ever come across!! He helped me out with a policy when i really needed it and went above and beyond! This guy DESERVES TOP DOLLAR PAY ASAP!! Great costumer service! Thanks James!! read more

I've looked around at the most known insurance company's and got nothing but high cost insurance that didn't fit my budget ... so I have fwy a chance to see what they offered .. my experience was great ! I have two tickets on my record that has put me in a whole of paying for it now ..:/ but James was able to get me the most inexpensive or what I can afford , he was very helpful and wanted the best for me ! And was able to kick in roadside service !!!. With out cost. Thank you fwy and thank you James ! read more

They took my money and a week later they sent me an email stating my insurance was canceled I called to find out what was going on they said to disregard the email now this month they tell me it is canceled and there is nothing they can do read more

Daniel J Vasquez Branch Manager was very helpful with setting up my insurance definitely come in and ask for Daniel Vasquez he would help and hook you up with everything you need read more

Went in for a quote. Met the manager and received great customer service and good price. Nothing fun about insurance but left feeling good about what I got read more

Just went in for a quote and Daniel the branch manager helped me find a policy that I can afford, and explained everything so that I understand completely I do recommend this office. read more

Definitely would recommend this place! Jorge the sales manager was super friendly, had a bunch of information for me and also explained every detail! He explained everything from my driving record to the kind of coverage I would be getting to how much I'd be paying. He pulled different insurances to help me compare what was the best for my budget. I would highly recommend you come and see him for any insurance needs! read more

I came here because of a friend recommendation. And I'm very satisfied. My salesman was Jamie and he made me feel comfortable and met all my auto needs. I was able to get a really really good price on auto Insurnace with all the perks. I got full coverage and roadside assistance. Jaime not only saved me money on the long run he was able to get me a better price on insurance then what I was paying before. I will recommend Jaime at freeway Insurnace to my friends. Thank you again! I am a happy camper. read more