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Freeway Insurance - Auto Insurance Near Me - West Covina, California

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In my first call, I was transferred to JuanCarlos Puelma (JC). JC was very attentive and went over the policy in detail. He covered every section and explained everything that I didn't understand. After the policy was created he sent documents on my phone to sign and just like that it was a done deal. A few days went by and if I had any questions that needed to be answered, I would text him and he replied same day without any delay. He's that personable, that he provided me with his cell phone number. That's what I call great client services! Thank you JC for guiding me and assisting me with all the necessary documents. You are definitely a Godsend and I appreciate all that you do and continue to do in the future for help and guidance. read more

Freeway Insurance - This is your guy!!! Great job! - Auto Insurance Near Me - West Covina, California

Called to get a quote for a commercial vehicle and got help from Adrian, who was very patient with trying to get me the best deal with a reasonably priced commercial insurance with Progressive. It was a great deal and I appreciate the help I received from Adrian. Very grateful read more

I was calling around to get quotes and Steve was able to get me a good quote that was affordable and he was very thorough. Thank you again Steve ! read more

My experience with a broker named Steve was pleasant, easy and he was patient and professional. On a one to ten scale, he is definitely a 10. Although I have some negative things on my driving record, he was able to save me some money and get coverage for me on the spot. I did not mind the small brokers fee because he saved me a lot of time searching around on my own. I will refer friends and family if someone is in need of immediate coverage. read more

I had such a positive experience with Steve Antu at Freeway Insurance in West Covina . Steve very knowledgeable and quick to respond anytime I've had a question or needed help with my policy he explained everything clearly and made the process simple. It feels good knowing I'm taken care of and Steve went above and beyond to make sure I was happy . I highly recommend Steve over at Freeway Insurance anyone looking for reliable coverage with excellent customer support call Steve. read more

I recently switched from Insurance companies to freeway insurance. I was so happy with the service I received from Adrian. He made the process so easy and quick. I have three vehicles insured with them now and recently made changes to my policy which was so smooth and convenient given I am busy and working. I recommend them 1000% anytime I have reached out to him he answers or returns my call in a timely manner and all my questions are answered. If you are shopping for car insurance definitely give them a call you won't be disappointed. read more

I called into this freeway insurance branch and got Brandon. Brandon was extremely knowledgeable about everything I asked and was super patient with me. When I decided to move forward with the policy he made sure to explain every detail of everything to me. Every single fee and every single coverage. I've dealt with a lot of insurance people in the past but none have been as thorough as Brandon. Highly recommend if you're looking for insurance try to get ahold of Brandon. read more

I'm a client with Freeway Insurance and this Office is amazing. I work with Juan and I want to Thank him for helping me after searching around and finding nothing within a good price change. I am now covered and able to drive freely without worry. Thanks again!!! read more

I had Triple A and had been paying an obscene amount of money and Alexis helped me find an amazing deal with another company. She worked with me to get the best deal possible. Now, I'm saving $300+! Ask for Alexis! read more

Thank you Stephanie for being able to get me car insurance at a great rate! Visit this office everyone was very friendly!

I've been calling to go in because I started a new policy with another insurance and they require my signature. They day I went in they were all out for lunch at 4pm and didn't return for over an hour. I thought that was not professional. I ended up calling and got it resolved over the phone. read more

Amazing service!!! This was my first time getting insurance on my own and Jacqueline Pulido was the best!!!! She walked me through it, explained coverages and gave me a great rate! I live all the way in Riverside and she was amazing. Recommending her to all my friends and family! Thank you! read more

Freeway Insurance - Auto Insurance Near Me - West Covina, California

Alexis was the best agent I've ever had. She answered all my questions. She was honest with me in the prices and what I'm covered for. She made sure I understood everything. She went above and beyond for me. If you are looking for insurance she is the best. 100% recommend. read more

Monique was very helpful over the phone in assisting me in finding a new policy for my family. She is very knowledgeable, and is a great agent to have! Thank you Monique again! read more

I talked to a lady representative in West Covina or Covina office. She gave me lowest price that was more than $100 per month. It was from a no name company called Stonewall Insurance. The coverage was 15k/30k/10K. That was the best they could offer me. I informed her that I had received a Progressive quote for less than $60 per month for 100k/300k/100k and same amount for under/uninsured motorist coverage. The representative kept saying that was the best she could give me because it is CA. I informed her that the quote I received was also from CA. How is that possible her quote is much much higher than mine? Just go to progressive yourself and see. She transferred my line out and refused to speak with me. read more

I usually do not write reviews but I had such a great experience with Juan Carlos Puelma with Freeway Insurance West Covina CA. I was in need of auto insurance and Juan Carlos was so pleasent so knowledgeable and has a great personality, I needed him to contact the DMV to provide my info and see if they could release a hold on my car as AAA told me it would take 3 to 5 days, Juan Carlos called the DMV and was able to get the suspension removed, he save me 5 days of impound fees . This day and age customer service is not like it was back in the day so and Farmers Insurance better hold on to this employee because he is a great reflection of the company. I can not be more impressed with the service I received and I highly recommend Juan Carlos for anyone in need of auto insurance, he's honest he's professional he's a one of a kind . Rosa Rodriguez Hermosa Beach CA read more

At first, I believed Brandon was helping me. He seemed very friendly and he said he could get me a lower rate. I previously went through Bluefire Ins and the rates were sky high. I had a bad experience with other insurance companies. Brandon seemed like he was there to help. He said that my insurance will be $400 cheaper after the first six months but he never said it was because there is a $395 broker fee. Brandon turned out to be just as bad as the other insurance brokers. He told me a lower rate to get me to come back. Then, added the extra fee without telling me. It is hard to find good, honest people. read more

I wish I had looked at the reviews before even answering their call. Jesus Rodriguez "helped" me get a new policy and told me to call him the next day to finish the process. I tried calling him all day and even sent him an email and got no response. Tried again the following business day and nothing. When I tried to call the company's customer support, I received no help from them either. Stay away from this company. They are nothing but crooks! read more

Staff just care s about making there money. There user to be workers here years ago that really wanted to help and would bring down prices. Just go to a cheaper place.and they never answer there phone read more

Alexis is one the greates reprenstives Ive had. I had a smoothe and really clear help from her. She's patient, kind and resouceful. She heard me out gave, and suggested the best options for me and my pocket. Answered all my questions, really knowledgeable in her work area. With out a doubt an amzing worker and great person with an outstanding personality. Thanks Alexis :) read more

Spoke to Ms Jacqueline regarding car insurance coverage. It was my first time getting it on my own and I'm so thankful for her She was detailed with what she was telling me, patient and understanding with all my questions, and overall, helpful. Definitely recommending her to my family, friends, and coworkers! read more

Nallely Rincon was the greatest help to me Tuesday when I was having an already stressful day. Very understanding and really good at keep the process simple and easy. read more

I'm so happy I called Freeway Insurance. I was shopping around trying to find reasonable rates and thanks to Jacqueline, I received all the information I needed. She provided me with such an amazing customer service experience throughout the entire process. Kudos to her! read more

This is a horrible insurance company. First of all, I paid a parcel payment on my deposit , I spoke to my agent early last week, and I told her that when I got paid this week, l would pay on my deposit. I was expecting another income to come through, but it didn't work out. So when she called me again, I let her know my second income was not as much as I expected. I also came down with covid, so I was not able to work. I asked her if it was okay to pay the rest of the deposit when I got paid from my job. She Said sure we will work with you. I started getting several phone calls a day, and I explained I'm not working right now, then I get a phone call saying this is so and so from corporate office, if you don't have the money by 12:00 midnight last Friday approximately, your policy will be canceled. I got another phone call today. We need the rest of your deposit. Sounded like the same guy who threatened me. I'm not going to give out the day I get paid, but it was only 5 days from when I spoke to my agent. I still have not been paid by my job. When he called me today ( same guy), he was rude and didn't allow me to get a word in edge wise. He did say, "I know you're sick, but..... I told him to go ahead and cancel my policy then. Horrible service. There are quite a few insurance companies I can go to. I don't need this crap. Customer service was whom I spoke with. read more

I had a great experience today with Freeway thanks to Kayla. She was very helpful and polite! An employee like her definitely deserves to be recognized. Thanks again Kayla! Happy Friday (: read more

Great service!! Great communication!! Great business!! Alexis k. Medina assisted me with getting insured. Could not have asked for better service! read more

warning don't do business with this company it's a travesty the service is crap. freeway charges a lot of money to insure you, an average of $500, plus the companies they work with are crap. so don't waste y'all time & hard earn money here, facts y'all. read more

Freeway Insurance - Auto Insurance Near Me - West Covina, California

I had a great experience purchasing coverage with an efficient agent by the name of Alexis Medina. She was of huge assistance and helped me find the best affordable coverage at the moment, thanks again! read more

Daniel Angel was very patient and informative. I needed to add a vehicle and remove a vehicle and he found me a better deal! I'll be saving $20 a month with better coverage! read more

Hello yelpers! My name is James Cisneros I was referred to this location by my brother Alex to his broker Deanna Mazuca, who He has Been his broker for years. I recently relocated to the sgv and returned as a client! This location is is great and will work with you and save you money! Thank you Deanna and Leonardo For saving me and my partner money! You guys aré The Best! James. Cisnja21 read more

Freeway Insurance - Best insurance agent! #savemoney - Auto Insurance Near Me - West Covina, California

Christian helped me out so much w aut, even w my SR-22 he got me such a great price! He even called me back the next day to follow up! Definitely would recommend this to my friends! **UPDATE** I got auto insurance through freeway last year which Christian was comparing prices between what it would be to renew vs what it would be to start a new policy w a new company. They advised me to start a new one w Infinity w the promise of a better price, after rushing me to sign w the new policy, he said it's actually a little more expensive now than if I would have renewed my original policy (w a promise that it'll be cheaper next year when I renew)... WTF! In addition, I got a letter from the original company saying there's a cancellation fee which they did not mention either. Honestly, I feel played. DO NOT CALL, DO NOT PASS GO, DO NOT COLLECT 200! read more

Started off working with Gerson here and had to update my review. I have referred people to Gerson and he has treated them so well I appreciate the professionalism especially when referring my coworkers read more

Alexis Medina was the best! Thank you for all your helping insurance my car :D you are the best

Thanks Gerson! He is very helpful and any problem i have with my insurance he always finds a solution. I am very happy that i added a second car to our insurance plan. Thanks again! I always refer everyone to him :) read more

I've been going to Gerson for my insurance needs since 2017. He's done an outstanding job with customer service and found me the best rate for my brand new car. Since then I purchased a secondary brand new vehicle a couple of months back and had him find me full coverage for both of my vehicles. Again Gerson delivered and got me such a great rate for full coverage for 2 brand new cars. Thanks for saving me a ton of money Gerson! I'll gladly recommend him to anyone. read more

Highly highly recommend you come here if u need not only good insurance but excellent customer service . I have been in business with freeway insurance for about 5 years and have dealt with many different locations, but this particular location is amazing when it comes to help. Gerson the assistant manager is amazing man and his co worker Kevin they always take great care and go the extra mile for me these guys deserve a raise!!! Highly recommend you deal with these guys if u need insurance they know what they doing and they actually care. read more

Jerry Lugo did awesome at finding me the best insurance match with what I was asking for. Thank you, very fast services.

This five star review is for Gerson who helped me with obtaining insurance for my car. It was my first time so I was a bit unsure of what I was doing but thankfully he walked me through the whole process. From trying to find the right policy for me to answering any of the questions I had, he was very knowledgeable and super easy to talk to. Thanks again! read more

good costumer service by this one young lady I believe her name was Jacquelin , supper nice , super helpful , well spoken and confident :)