I called Travis today planning to have him locate less expensive homeowners insurance for us. He…read moreasked specific questions about our current policy and took the time to explain the calculations. He assured me that we have the best available policy and ultimately he didn't get a new customer. However, he took the time to help me think through some aspects of our current policy that I could control the cost of and that resulted in a lower premium (for this coming renewal anyway). He may not have a paying customer, but for his honest expertise he has a customer for life when and if our current insurance companies changes our policy options (ie. hail/wind deductible %). Travis, thank you for taking the time to speak with me! I will reach out in the future to no one else should I believe we may benefit from switching companies.

Travis is your guy when you're looking for an independent insurance broker…read more I hadn't reviewed my coverage for home/auto insurance for price competitiveness in over a decade and decided to review it again. Travis gave me his honest opinion that my rates were well in line with industry standard, and pointed out that I likely wouldn't retain certain grandfathered perks if I were to switch. This shows a high level of dedication and professionalism, when he could have instead steered me to another company so he could get a commission.

Bel and the team at Heaton Bennett did an awesome job finding coverage for my niche business. I was…read morein a rush to bind a new policy and needed the usual rush on a COI as well. Bel was super helpful and the COI support staff were proactive and helpful a well. It's been a while since I've received a "concierge" level of service and it's great to know Heaton Bennett is willing/able to be that kind of partner. Highly recommend this team.

I called Progressive for an area agent, because one of the three policies that I was looking to…read moremove over from State Farm required an agent. Ray, and unusual man, picked up the phone. I told him exactly what I was looking for, and in all honesty, he acted like a total scam artist with regards to fees that they charge outside of the actual insurance cost I wanted a quote on from Progressive. He was very rude, and again, oddly dishonest. You should run from these kind of people.

I was looking to switch Auto Insurance, and fortunately, I called Austin Insurance Group and talked…read morewith Dan, who is stationed at the Domain location. Dan went above and beyond to make sure I understood the auto insurance jargon and explained it in detail. If you need a company that will take the time to thoroughly talk through the information, please give Dan a call. He is amazing! https://www.aigtexas.com/

OMG, These people are amazinggg! They helped save me money…read moreon my Auto & Renters policy. They explained all the coverage's to me and helped me pick what was best for me. I highly recommend using Austin Insurance group as your Insurance Agents!

Pros - Good policies if you have a minor blemish on your…read morerecord - Covers several different insurance companies, and can offer the best for your situation - Pay in the office (cash or whatever) - Personal service -Lots of experience in the insurance industry...she's not just some clerk punching buttons for someone else. - Easy Parking Cons: - Office location doesn't look impressive - No free calendars or tchotkes here! - Not always the best deals - but more affordable than if you went with the "big guys" - Some of these smaller insurance companies don't offer the same level of customer support Nina Williams is extremely professional, quick, and understanding. She can set up policies from a variety of insurance companies, and will do the research to get the best deal. When I first moved to Texas, I messed up my insurance, and Nina helped me out. Because of my mistake, my old insurance company wanted to up my premium a ton, Nina found me an afforable policy to keep until my mistake cleared up. She knew I would be going to back to my old insurance company, but that did not deterr her from giving me the red carpet treatment. Also, she can take payments at her office: cash, check and credit card. There are fees for those services, I think the amount depends on the insurance company. The office is located sort of behind burlington coat factory.. the easiest way to get there is take Airport to Middle Fiskill Road. The office is pretty basic - but she's always available.. and can set you up in a jiffy.

This is the best insurance agency I've worked with compared to 3 others. Both Janette and Nina…read morehave stood by me from wandering 20 something pinching pennies, to successful businessman in his 30's. They continue to help me to this day in so many ways, I can't fully express my appreciation for them. These gals are professional, and have access to multiple underwriters, at the very least get a quote, and compare, I have yet to find anyone who can beat their prices. Very Truly, Corey Ferguson of Austin

They helped me on my insurance, and found me a cheaper price! Thanks to Alina Oropeza that works…read morethere!

Excellent service and care. They took the time to explain the policy and answer all my questions…read more Thank you!

From the owner: Auto Insurance, Title Transfer,General Liability, Workers Comp, Umbrella, Commercial Auto Insurance.read more

Laura is patient and very knowledgeable .She worked really hard to get us the coverage we wanted.read more

In a world where insurance agents are rarely on your team, the friendly, efficient folks at Titan…read moreoffer a breath of fresh air. They helped me to understand my options and made me feel very comfortable, while ultimately finding me the perfect plan to save me a great deal of money (compared to several other quotes). Bernice at the South Congress office was patient, thorough, and quick, while maintaining a very sweet demeanor. A wizard on the search engine, she tweaked my search several times to get me various discounts, and seemed committed to taking extra steps to hook customers up in a way I have never encountered and certainly never expected from an insurance agent. Intuitive and respectful, Bernice refrained from asking me if I wanted any added stuff that she could tell I didn't want. TItan lives up to its claim not to try and sell anything, but rather to educate the customer, in that way. When it came to paperwork, she put papers in front of me one-by-one, briefly explaining each, allowing me to take my time and to thoroughly understand all the signatures required. Titan offers the latest, most convenient techniques, such as automatic electronic payments and paperless accounts (both optional, of course), which save you money! I highly recommend heading to Titan for any and all of your insurance needs. You'll walk out with a better understanding of the product and a more affordable long-term plan.

BUYER BEWARE! This is a terrible agency with some of the worst customer service I have ever…read moreexperienced! They will not return your calls or emails. When you call them, they are rude and very argumentative. I was an autopay customer for YEARS and they cancelled autopay for the last payment, didnt bother telling me, and then sent me to collections for the past payment! I was on autopay for so many years!!! Find yourself another agent, this one is a waste of your time and money. Allstate isnt a bad insurance company, this agent is a terrible agent and not worth your time! RUN AWAY AND FAST!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I have lived in Austin since 2009. I love helping customers with their personalized insurance needs and giving them individualized attention.

Watkins Insurance Group has been outstanding to work with. They are consistently professional,…read morecourteous, and genuinely attentive to our needs. We're truly grateful we chose them for our insurance and look forward to continuing our partnership for years to come. I would happily recommend them to anyone looking for reliable, high-quality service. Mike Walker GardenHouse Plumbing LLC

If you own a home or business in Central Texas, you should seriously consider Watkins as your…read moreinsurance agency. Not all agencies are created equal. The Watkins Group in an independent agency which means that they work for you rather than any insurance company. If you ever have a loss, this is when the value shows up. They handle the claim and you get the money back that you should get. My policy also includes mechanical breakdown coverage so I don't need a separate home warranty from another company. A few year's back, I had to have my HVAC system replaced. My out of pocket cost was $500. I highly recommend this agency.