Bought an American Whirlpool hottub from this company at their Lakeland location two years ago…read more Went with a local company, knowing we would pay more, because support was important to us. They did tell me that they were going to be discontinuing that brand but that they would still provide service. Now the hottub can't get hot (I keep it set at 104 degrees and it is stuck at 99) so I called them to see about getting it serviced. Now they no longer service these hottubs and that I need to call the company to see who can service it. They couldn't/wouldn't help me find someone to service it! Guess now that they have my money, I'm on my own. Would never go back there again. UPDATE: Closest certified American Whirlpool service center wants to charge me $471 for travel expense. I have messaged this company to ask for help since they assured me they would still service the hot tub we bought and I never heard back from them (that was over a week ago. I also called the Brandon location to see if I could get some help and all I got was "I'm sorry!". No offer to help in any way. I hope others will see this before deciding to do business with these people.

Buying a hot tube through the Racetrack Road location has been an awesome experience from sale to…read moreinstall and setup. Dave helped us choose the perfect spa and was great walking us through the extra challenges of buying a hot tub mid-pandemic. Our original hot tub became back ordered, but he was able to help us find an equivalent model at a great price and in a timely manner. We are very happy with the results and glad we went with them!

Wonderful pool company. Helps during every stage of the process and most of all you can rest…read moreassured your pool will be done correctly.

We are delighted that we chose Larsen's Pool & Spa.The demolition of our deteriorating Marcite…read morefinish was incredibly thorough making the installation of the new PebbleSheen flawless. A less-expensive estimate cited only acid and pressing washing as preparation, which would have been a disaster in the future if a new finish were to be applied over the old finish. It's clear Larsen knows how to do things right the first time. Cheaper doesn't mean better when it comes to an investment in your home. Highly recommend.

Purchased a new pool pump, which allowed a $99 installation special. On the day of the install…read moreJoe arrived within the specified arrival time. He was friendly and knowledgeable explaining all the new functions compared to the older pump that was replaced. Up to this point my experience was 5 stars. as a result of this tablet not working I told him I would go into the store and pay the $99 installation charge. Upon arrival I provide my name and phone number to the General Manager, who quickly brings up my bill. This is when the 5 stars dropped to 2 because he wanted to charge $222.00! He told me the $99 dollar special did not include the $78 parts (2 1.5 90 degree elbows and maybe 2 foot of PVC, I provided the two elbows to save him a trip) and a $45 trip charge. After this it got heated, I explained to him that everyone from the associate who sold me the pump, the scheduling agent, and even the installation guy, $99. The general manager listened to my frustration and then honored what I was told. The take away message, confirm and print out everything before you finish the transaction. In closing, I used them 8 years ago and had a wonderful experience. This current issue has tarnished my opinion and will avoid using them in the future.- Jason

Leslie's Olsdmar is great. Most important for us is that the staff is consistent - Wayne is great…read more(vs seeing a different person every time we go), and also very mature and knowledgeable. There is a competitor closer to us but we go a bit further to Leslie's for this reason.

These people are bad news you will never get the cover,and…read morethen you will have to fight for a refund after that they will send a collections company to contact you about a product you never got that they want to be paid for it anyway.........omg an example need to be set here in florida and send someone to jail and remove their business license

The cover took almost 6 weeks to arrive. I called and emailed regarding status of delivery with no…read morereturn response. Finally I did speak to someone after several attempts. I had to take half day off of work to receive the cover which arrived damage. I will now have to wait another 2 weeks and take more time off of work. NOT HAPPY. I would suggest choosing a different company for your cover.

I have been coming to your location 3800 Tampa Rd, Oldsmar, Fl 34677 for the last 6 years and today…read morewill be the last time I ever go into a pinch-a-penny. They have sold me the filters for my pool for the last 6 years and today they sold me the wrong one (little taller). I installed it and realized they sold me the wrong one. I go back to the store to get the correct one and the teller tells me that it's the one that shows in the system. I don't understand as they have been selling me the same filter for the last 6 years! They were ready to return it and I was going to give me the correct one and a older guy comes out of the back and said, "We can't return it since it is wet". Well of course it's wet its a pool filter. He was rude and didn't even offer a solution. I believe this is the manager/owner. He is a real piece of work and lost a customer for this location and pinch-a-penny. I would have been ok with a return stock fee or something like that, but this guy has zero customer service and does not know how to treat loyal customers.

TERRIBLE STORE EXPERIENCE. PLEASE REMOVE THIS FRANCHISE OWNER!…read more This is in regard to an experience with store 162 in Oldsmar, FL. Recently, I noticed my Hayward Navigator pool cleaner appeared to have a broken part. The cleaner was still functioning as normal even after the part failure and moving around and picking up debris but I figured it was best to have the part repaired. I brought the cleaner into the store to have it inspected. I was told it needed a pod kit and gear box. I agreed to have the repairs completed. I picked up the cleaner and brought it home and immediately attempted to use it but the cleaner would not move (only crawl). I brought it back for re-inspection and was told nothing was wrong. I brought it back home again and the results were no different. I called the store back and spoke with a different person who advised me that it was likely my pool filter/setup that was the true problem as the cleaner was repaired completely. I then decided to call the Pinch a Penny at 32350 US 19N Clearwater, FL as I was getting very disgruntled. I decided to bring the cleaner to this location to get a 2nd opinion as the people at the store 162 appeared to be out of ideas/unwilling to assist further. The 2nd store advised that both the turbine spindle gear kit and the A frame turbine kit need replacing. The technician explained that the turbine was difficult to move and was the clear factor in the lack of movement of the unit. I was very frustrated at this point as I had made 6 trips to Pinch a Penny stores and the cleaner is still not fixed. I emailed store 162 and the owner Peter to make aware of the problems and he called me and advised to bring it back in so they could re-inspect again. I did so and he speculated on many possible causes but could not verify the problem. I told him about taking the cleaner to the US 19 N store in Palm Harbor and the repairs that were recommended. He stated that the store recently became a franchise and they were scamming me to spend money I did not need to and the parts they recommended do not need to be replaced and once again stated it was my pool setup. At this point, I was unsure of who to trust, so I advised I would be ordered the parts myself from Amazon and completing the repairs as he insisted it would be best to purchase a new pool cleaner. I ordered the parts and completed the repairs this past weekend and the cleaner is now working and cleaned the pool. I emailed Peter again to advise the cleaner is repaired based off the recommendations from US 19 and stated that I felt he should try to make things right due to the wasted time/gas driving back and forth to the store. He called me this morning and I advised of my concerns and he cut me off and proceeded to berate me for 5 minutes about how I do not deserve anything and in fact I owe him money for wasting their time. I attempted to jump in a few times but he would not let me speak. I finally asked if I could respond and he stated no and hung up on me. This store displayed horrible customer service. They mis-diagnosed the true problems, which led to me making many trips to the store, ultimately going to another store, completing the repairs myself, and lastly, when I tried to bring up the concerns, blamed me and treated my very poorly (the worst I can remember ever being treated by a store). I escalated to Pinch a Penny corporate and spoke with Keaton who advised he would reach out to the store. He then called and told me he talked to Peter and cannot do anything because they are a franchise and they have no control over customer service even though it is under their umbrella. I escalated to his manager and was told they would not do anything for me because again the store is untouchable as a franchise. The only hope left is for Pinch a Penny to not renew their contract with this location. I made it clear to Keaton that many other reviews discussed how Peter is a complete jerk to his customers and he stated that this will be addressed with Peter at contract renewal.

The owner is amazing!! Took the time to help me understand how our hot tub works and was very…read morepatient with my silly questions. Most of all on a Tuesday night at 7:49pm the owner is texting me to make sure everything was ok. And then responding to me next day was fantastic. Felt like I was actually important. Thank you Dutchcraft you are amazing!! From Sami on Indian Rocks Beach!!

My husband I were getting our pool resurfaced and needed to have the spa pump repaired since it…read morehadn't been working for some time. We recently discovered Dutchcraft Services and reached out. Cara the owner, was very gracious and advised she would have Ben, her husband, come out and look at the spa pump. Ben came and looked at the pump and felt confident it could be repaired. He ordered the necessary parts and indicated he would let us know when it came in. In the meantime, we mentioned to the pool builder doing the resurfacing that we had contacted Dutchcraft Services to repair the pump. Marty, from US Pools without us asking, stated that Ben does great work and he also recommended them. How cool was that? Ben completed the work. we had a hiccup, not because of anything Ben had done wrong, but the company putting the pebble sheen had plugged the spa to avoid material going into the pipe. They unplugged it and the spa pump works like a charm!! The best part, Ben's price was very reasonable! We are sooo happy with it and we are using the spa more than we ever have! I love this family owned business, they care and are meticulous with their work. Even though I hope we don't have another broken pump, it is reassuring to know Dutchcraft does great work and they are trustworthy and I can contact them should we ever need.. David and Denise

Zero customer service. We were told we'd have to wait until Jan for a spa due to Covid, we were ok…read morewith that. We wanted a 3-person spa due to size constraints. It would have been $5k or more, we were ok with that. Sales guy kept trying to steer us towards a more expensive, bigger spa that wouldn't have fit in our space. Also, did not seem to know answers to our questions (how many jets does the spa have?) or seem to want to even get up from his desk to answer. He gave us a pat answer on financing (9.9%) without even looking into our credit, which is highest level. Usually those things vary by credit score. He gave us a generic answer on cost to clean the spa (pennies) then told us we could buy the chemicals there when I asked about buying from a pool place. I'd rather NOT buy a spa than buy it from Tampa Bay Pools and Spas!!

purchase a porch swing. Was told it was a hard wood and received a pine piece of crap! Brocken…read moreboards, painted like a 2 year old! Stay away!

Stay Far away!!!! Emily in accounting is USELESS. Porch swing company will SEND YOU DEFECTIVE ITEMS…read moreand no replacements!!! Shop elsewhere!!!