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Freeport, NY

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Freeport Medical Supply

3.0 (2 reviews)
Closed • 10:00 am - 4:00 pm

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Rite Aid

Rite Aid

3.0(7 reviews)
3.6 mi
•$$

I have a dog battling an aggressive form of cancer and was at the Oncologists office Wednesday 3/13…read morewith her. They said the new medication we needed to try. Called it into Rite Aid while I was there. Printed out goodex coupons for it and I was out of the office by about 5:30 to take the pup home. Around 8:30 I went over to pick it up. They asked the info and I gave it to them and then they said no one ever called it in. I assured them I watched them and they again said no one called it in and then kinda acted as if it was all over. I explained this is a life and death situation and that they did indeed call it in because I was there. The younger woman said she checked at 6 and there was no message. Again, I was long gone from the vet by then and it was absolutely called in. After a bit of back and forth they informed me they are out of stock anyway. Then informs me that they have it Brooklyn if I can make it. Assuming this guy has ever left the block rite aid is on he must know very well I wasn't making it. I emailed my vet and she called me immediately and said she had a few at the office and could give me some until we had a new plan. She also informed me that the call on her log was way before 6:00 and that the secretary logged it at 6:02 and that's done later at the end of the day with other calls. I race to Huntington when the same man calls and says he found the generic pills if i could make it back in time. The place closes in 10 minutes.... I'm almost in Huntington driving 80mph. I tell him I'm calling my wife who is nearby and he again says "as long as she is here by 9" insinuating that, despite this all being the fault of the two of them, he wasn't waiting. My wife thankfully made it. The sheer awfulness, dishonesty, lack of compassion and sympathy shown by these two was astounding. To look a guy in the face who is there only to try to save his dogs life and call him liar essentially over a phone in order time because they clearly didn't check is abhorrent. I can't even fathom the poor people who come in with emergencies for people. I couldn't have envisioned being treated like that at a pharmacy. I can't imagine how these two "people" are trusted with the health of other living things. I'm absolutely sickened by the experience I had there. I'd say do better but I don't think they are able to and doubt they would care to if they could. I expect nothing more from this than rite aid giving a generic bs response but if you need a pharmacy and it's important.... DONT COME HERE

I like this Rite Aide because they are very hospitable and the store is clean. However each time I…read morecome the pharmacy is understaffed. They staff that assisted me on 2/9/22 were short staffed but had great attitudes. That is the reason why I gave them the 5 stars. I really appreciate the upbeat disposition in spite of the labor shortage many retailers are suffering these days. Thanks pharmacy staff. I only regret that I didn't get their names.

Freeport Medical Supply - drugstores - Updated October 2026

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