My 2025 RAV4 hybrid was struck by another vehicle…read more I had shopped around several years ago at different collision/auto body shops after I struck a deer. I chose CarsMetrics and had an excellent experience with them on South Boulevard. So, it was a "no-brainer" ,I was heading back to CarsMetrics to see what they would say, regarding the damage this time. Jeff, who amazingly gave me my stay few years ago, was also working the day I stopped by this time. He was FANTASTIC to work with. Communication was impeccable, turn around time for the work serviced was faster than expected, and I feel the value was very good in this market/economy. I would not hesitate to use CarsMetrics again.

Called them to set up an appointment for a car inspection but ended up not needing their services…read more Nonetheless, they were very professional, knowledgeable, and helpful with the information they shared.

Excellent workmanship. The people are the most friendly and honest that you could wish for.read more

I took my 50th anniversary corvette to them for a scratch and chips. Chris did a great job matching…read morethe rare paint color and repairing the chip and scratches.

WORST SHOP IN TOWN! Horrible communication from Randy and manager Shanna. Poor leadership,…read moremismanagement of timeline in the shop, and lack of personal responsibility. Through blaming/lying about insurance company communication to avoiding my calls from the manager..... my level of disappointment couldn't be higher. I wouldn't recommend this shop to my worst enemy.

Would absolutely not hesitate to take my vehicle here for repair. They did an outstanding job on…read morefixing car. They kept me up to date with texts on the status of 5he repair and they actually completed it a week soon than their original estimate date. Car looks brand new. Their price was 1/2 the price and complexity of another local body shop. Highly recommend.

The best of the best !! If you simply need a detail inside and out this is by far the best place…read morefor all your car needs. By far the best quality products and customer service in all of the Charlotte area. They are in South Carolina (just 4 minutes ) from the North Carolina line . Jimmy hooked my brand new Tesla up with FULL PPF/ paint protection film, tinted my two front windows and also my windshield . I also received exterior AND interior ceramic coating . They take such great care of your vehicle in every way! I highly recommend Charlotte Auto Spa! Best in the business !! By far ! Without any hesitation.

Charlotte Auto Spa really brought my paint back life. I highly recommend the paint correction and…read moreceramic coating for anyone that cares about maintaining a showroom shine on their vehicle.

They did an absolutely amazing job. It was like watching an artist at work. I would've never…read moredreamed. They could've gotten the dent out of my hood as they did. Highly recommend.

I had some minor scratches on my car from a parking incident. Denny buffed them out quickly and the…read morecar looked as good as new again. I highly recommend PDR.

Let me preface this review with the fact that I literally just bought my car two months ago and it…read morewas my first big, solo buying experience. So, needless to say when I got into a fender bender last week I was devastated. That being said, I honestly cant say enough good things about my experience here. The staff was courteous, helpful, and kept me up to date (but not an obnoxious amount) on the progress of my repairs throughout the entire process. I say "entire" loosely though. I was told my car would take about a week to fix, however, I dropped it off Monday and picked it up Wednesday. The repairs are perfect. They even fixed some scratches we didn't discuss. On top of that, I was told I would lose two stickers I had just put on and they saved both of them for me. So thoughtful and honestly not necessary or expected, but greatly appreciated. If I could give them more stars, I would and would highly recommend them

If I could give zero stars, I would. Caliber Collision at…read morethis location is an absolute disgrace. They had my car for weeks, feeding me nothing but lies and excuses. Paige was rude, dismissive, and completely unprofessional every time I called. Management was even worse -- totally useless, never took responsibility, and treated me like I was the problem. Here's the most disturbing part: they claimed they "couldn't" repair my car, dragging it out endlessly. But the second I threatened to involve the police, my car was magically put back when I arrived not even an hour after I threatened them to get the law involved. That proves they weren't unable -- they were simply unwilling until they were forced. This shop is dishonest, lazy, and beyond shady. Paige and the management team should be fired immediately, and corporate needs to investigate how this location is even allowed to operate. Do not trust this shop with your vehicle.

He came out initially and did the pre-work . The weather was a little sketchy so he said he would…read morecome back . That's where the problems began . From that point forward he was unresponsive or when he showed up was not prepared or did not show up when he said he would. The straw that broke the camel's back was when we made repeated text messages with him indicating that he would indeed be here today at 10:00 to complete the repair . He indicated that indeed he would be here today. He was not. The issue is the owner of the vehicle has to take off work thus losing money to make these appointments . He did not show he did not reply to any emails or phone calls . As of this riding I'm still waiting to hear from him . I have contacted someone else to complete the repairs . As a business owner myself , I can't even imagine treating your customers this way . Do not use this person . I see the good reviews seem to be a year ago . Apparently, a lot can happen in the year .

Brandon met me at my home on a Monday morning and by the afternoon my car was good as new. A very…read moreconvenient mobile service, I highly recommend! Check out the before and after. Thanks Brandon!

Would give this business 5 stars all day. The customer service was great and their work and…read moreattention to detail was amazing. Our case was a little different we hit a dear and had originally taken it to a different shop upon that other shop starting repairs they damaged the car more so we pulled our car to a different shop. We found Better collision and called them to see if they would take it the customer service was great and they took the car. They had the car for two weeks and did an amazing job!! I would highly recommend.

From the owner: Better Collision is a family-owned collision center built to make an impact on the families in our…read morecommunity by focusing on bringing you better quality, better service, and a better experience.