These guys are the best! Over 12 years of experience- I bought the ES330 from them and they did all the service after about 200,000 plus miles, it was running perfect. I needed to get into an SUV and now have an RX350 Andrew, Paul and Alex have been there with me the entire time. Honest, Trustworthy and Competent would be my description of them, their service and sales department! I now live in Grass Valley, work in Napa and at home remotely but STILL take my RX350 to Freeman Lexus. When you have the best, anything less just doesn't cut it! read more

Had a fantastic experience at Freeman Lexus. I'm typically uncomfortable being "sold" something - I don't like the pressure, or feeling like I'm continuously being bothered. Chris made it easy, he never pushed and answered all of my questions over the course of a couple of weeks. He was out of office on the day I decided to buy my car, but he set me up with Ivette, who was a true professional! Genuine and very helpful. They also gave me a fantastic price on my new car. Would highly recommend this dealership to anyone who is looking for an easy, seamless and unaggressive car buying process. read more

I purchased a 2005 Nissan Frontier from Freeman Lexus. I was especially satisfied with the sales process, buying a vehicle can be intimidating and uncomfortable. Ivette was my salesperson and she delivered excellent service. She was patient, kind and thorough in her dealings with me. I highly recommend Freeman Lexus for your next vehicle buying journey. Thank you Freemen Lexus! read more

I have always loved Freeman Lexus. I just purchased a pre owned Rx 350. I love this vehicle! Salesman Rick Harold is a great guy. Straight shooter will work with you the best he can. Also thanks to Dan, the financial person, who works tremendously with you. I have always dreaded going to a car dealership for a new vehicle, however, this is one of the most pleasurable experiences I have ever had. I would strongly recommend it to anyone. read more

Freeman Lexus - Car Dealers Near Me - Santa Rosa, California

Over the years, we have purchased several cars from the Freeman Toyota dealership, and we have been very happy with the vehicles and the service. My recent experience with buying a Lexus did not disappoint! Our experience was highlighted by our salesperson, Mitch Lader. First, he found the exact car that I wanted. He put in the extra effort to research and keep me posted along the way. His relaxed demeanor made the car shopping process a pleasure. I highly recommend Freeman Lexus and Mitch Lader! read more

5 star for Chris in sales zero for the "dealer" as a whole. If you're going to purchase a vehicle here make sure to see Chris!! as he will take care of you from start to FINISH I had some problems that came up with the paperwork and Chris went out of HIS way to make sure things were handled correctly even though the screw up was not his fault. Everyone else seemed to just pass the buck until I finally got a call from the General Manager a month after the mistakes were make and were finally fixed (well kind of) read more

I took my car here after going to Lexus Marin for four years. Lexus of Marin gave me horrible customer service (see my review for them). I made an appointment at Freeman and was thrilled with their customer services. EVERYONE That worked there was friendly! Alexander Yanez was awesome, so happy I found a better place to take my Lexus! Thank you read more

I have been blown away by the experience I've had with this dealership. From the start, Ivette in the sales department was polite, great with communication, and scored me exactly the car I was looking for. I could write a full length novel about the car itself, but I'll save that for a different social platform. Today I had my first scheduled car servicing appointment. I was quickly greeted, and waited only a few minutes in their comfortable lounging area before Alex my service advisor was taking my license info, addressing all my requests, and setting me up with a loaner car. When I went to return and pick up the car, everything I had brought up in our short meeting was taken care of. Lexus as a brand has me sold, and I would recommend anyone to come here looking to get a great car with great service. read more

We have bought at least 5 cars from Freeman Lexus. They have always been fair with the price. The best service available. I have been dealing with Alex with customer service and he makes sure our car is being taken care of. Always listens if we have any concerns which is almost never and makes sure they are addressed. I'm sure we will be purchasing our next while with this dealership read more

I purchased 2 cars from them before and went back recently for another. The customer service level is not the same. It seems like there's been a change of ownership and priorities. I'm not a fan anymore. read more

I purchased a 2016 Lexus RX 350 from Thurston in Ukiah. I have purchased 2-3 used cars and a couple New cars and have never had to ask how many keys to the car I would receive or whether I would have a Handbook to the Lexus in the glove box. I was treated very poorly after they had received my payment. I received 1 key to the car and no Handbook for a computer run car. I requested another set of keys and a handbook and was told the owner of the car might send a second set of keys. Had to call them back myself at least a month later. Still no help. I needed my car serviced for maintenance and called Freeman Lexus in Santa Rosa. The young lady that answered my call and made my reservation had the best guest service. When I went for my appointment Eric and Calli both met with me . Eric listened to the problems I was having and made out the work order. Then I met with Calli who signed a rental car out to me for free, thanks to Eric. I went shopping and when my car was finished Calli transferred all my shopping from the Rental to my car. My car had a recall on it so they took care of that, vacuumed and washed my car and topped off my gas with 4 gallons . The problem I was having was fixed! Guess what? All that great service and my bill was nada, zip zero, and free. Thank you to Eric, Calli and their friendly staff. Totally a surprise, but oh so appreciated! Richard Yee Jr. read more

Thank you to Mark and Robert for getting me taken care of. Despite being buried in end of month craziness and closing deals, Mark followed through and kept me informed and got me into my new Highlander and explained the entire process. A big shout out to Aaron in the finance department for explaining the doc so clearly. I was disappointed that Toyota now charges $250 for floormats and the dealer was unable to provide a set as requested. Overall a positive experience, and we are very happy with our new vehicle. read more

I just had a horrible experience with this dealer. I bought a lexus IS250 and got all my oil change/major maintenance from them for years. Last month, one week right after one major maintenance, my car died. I have to tow the car for them to fix. They told me, it's the bad gas pump and there is nothing wrong with the maintenance. So I have to pay them to get it fixed. The funny thing is the card died again one month later with the same problem. I have to tow it in again. This time, they didn't charge me, since it is within the warranty. Two days later, my car died on my trip for the third time, I have to tow it into another Lexus dealer. The dealer in Fremont found it was Freeman Lexus' problem, who don't know how to install a gas pump. Even the Freeman Lexus paid for me in the third time, but I still have to pay my towing for three time, also wasted my six days and drove more than 660 miles, since I lived in San Jose. They didn't even have any compensation credit for me and I should have never went back to this dealer. Also When I first got my car back from Fremont Lexus, I even noticed that their car wash is much better job than Freeman Lexus Santa Rosa did to my car. P.S. The Freeman Lexus also did one of the recall job for me. as you can see in the picture, the mechanic guy doesn't even install the plastic cover for the side air bag right. It was widely open. Very bad job!!! read more

Freeman Lexus - the mechanic guy doesn't even install the plastic cover for the side air bag right. It was widely open. - Car Dealers Near Me - Santa Rosa, California

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I just moved to Santa Rosa from Marin. I went in for a service....what an amazing place. From phone, to first contact checking in to the advisor (Capp). People were kind, warm, courteous and professional . What a wonderful place. I feel extremely well taken care of and the service was efficient, waiting room was wonderful. I think this dealership is great. Kathie W. read more

My husband & I dropped in here when we couldn't find the car we were looking for next door. Ivette Ulloa, sales consultant, was able to show us 3 cars to test drive. My husband's impression was "She's the best car salesperson I have ever met!" Ivette was super- knowledgeable about every car and did not pressure us in any way. We appreciate that! Ask for her. read more

I have always been a "dealer" girl when it comes to servicing my car. I am on my 2nd Lexus and have been so pleased with the honesty, the communication, the commitment, and the care they take with my car. The first time there, I was lucky to have been assigned Alex and I always ask for him. However, I see the others in that department and they all exude the same level of customer service. Plus, they seem happy in their jobs. The waiting area for customers is the best. Full admission, I DO have something to compare....my previous car was an Acura and I used to have my car serviced at the Acura Hansel Dealership on Corby. The service staff there was not honest (more than once - ugh) , did not communicate well, and wanted to always over-sell me. Plus, paying for coffee seemed to be just ridiculous when having a luxury level car serviced. Anyway, there is no comparison with Freeman Lexus. For my next car, I will buy another Lexus. Knowing that I can trust Freeman is part of the entire car experience. Thank you. read more

My husband and I were having trouble with our Lexus 430 LS. It would not respond to acceleration and we made an appointment with Freeman Lexus to inspect it. We were visiting family in Oakmont and Santa Rosa area when this happened. We were afraid that it would require a lengthy and expensive repair. On Monday, 09/23/20019, It was a hot day and we were anxious. We were offered a seat in the air conditioned lobby and any refreshments we wanted, fresh chocolate chip cookies, Cappuccino, popcorn, soft drinks and water. They also offered to wash the car for free. We did not know what to expect, as far as the cost to repair this mystery problem. Within an hour, they called my name and told us the news...The malfunction was an air valve blockage that need to be cleared. Total charge was $50.70! We were VERY HAPPY and surprised. Our car looked beautiful and drives better than it has in a long time. It was Amazing to find such an honest service department. Well worth going to this Lexus dealer. We will be back. read more

I don't know what happened, but Freeman is now the Ace in the hole and Marin Lexus has fallen apart. I heard everyone moved from Marin Lexus moved to Freeman... Must be true. I bought my new Lexus from Freeman after Marin didn't bother returning my calls. I bought one that I love and paid less this time around. Service has been great (so far) I have been taking it there for my maintenance and that has been great... So, they've stepped up their game. I give credit when it's due.. I like what I've seen since the last experience. read more

The whole team made the car buying experience really easy and simple. Great service and it didn't feel like your "traditional" dealer car buying process. Glad we got to work with them and will definitely use Freeman in the future for our next Lexus. read more

I'm an older woman and went alone to Freeman Lexus to purchase a car I saw online. I haven't purchased a car in 20 years and NEVER by myself. I was anticipating a long day of negotiations and pressure. I was wrong. I was apprehensive to say the least.....but it was unwarranted. Chris met me at the door and had the car pulled up on display ready for my test drive. Chris was friendly, informative, patient with all my questions, and I felt as we progressed, that he had my back. I had been dealing with independent car lots, and the salesmen were fast talking, slick, and inflexible. Not Chris. I couldn't have found a better salesman if I had tried. I feel like I have a friend at Freeman Lexus now. I did my homework, and brought KBB reports, Carfax, pics and pricing of comparable vehicles in the area that I had actually seen and was interested in. I got an honest, fair deal, the car I LOVE, and a GREAT buying experience! It was well worth the drive to Santa Rosa! THANK YOU Chris, and Freeman Lexus! read more

My wife and I purchased two used Lexus autos from Freeman Lexus almost a year ago, and we have been extremely impressed with the cars and the entire team there. Their service department has been amazing; in particular, Andrew has been a fantastic service advisor. He is attentive, polite, very communicative and just a super nice guy. We couldn't be more pleased with our cars and everyone at Freeman Lexus. read more

I came in early to drop off my car for service. The girl at the service desk spent considerable time chastising me like a child and went to her boss to tell him I had come before my appointment time. I just wanted to drop it off and leave it for service. I think the service at this Lexus dealer has gone south. Too bad. read more

Had a really great experience at Freeman Lexus. The staff was really welcoming and I felt right at home. Came to test drive a car but ended up purchasing one! read more

Freeman Lexus - Car Dealers Near Me - Santa Rosa, California

Let me first say they deserve more than 5 stars if it was possible. I have never had better service at a dealership until now. Yvette, Lars and Robert were so kind, helpful and patient in finalizing our purchase here. They stayed 3 hours past the closing time just to make sure we would be satisfied with our purchase!!! How many dealerships, or even people, do you know that would do that for you?? They accommodated us so well, my family and I felt extremely welcome and comfortable negotiating with them. Coming from east bay, Freeman Lexus is a pretty long ways away but I genuinely enjoyed every moment we spent here yesterday. I cannot emphasize enough how kind these three people were to us. They made our car purchase about 10 times better and every time my family sits in our new car, we will always be thankful to the kind individuals who helped us ever so generously. I have no complaints AT ALL and would highly recommend this dealership. I would also like to mention that they have a very wide selection of cars on lot and all of them are in spectacular condition. Theres a slim chance you would leave from them without a car of your choice for a price of your choice. You should really consider them the next time you're interested in purchasing a Lexus! read more

I swear.... I told myself I would never come to this dealership to purchase a car so I flew to San Diego and bought my car there. I'm sure if anyone reads this review they will agree.... WHY DON'T THEY ANSWER THEIR PHONES???? It will take me days just to get someone to schedule a simple service oil change! Unfortunately, Living in Santa Rosa and being stuck with only 1 Lexus dealership makes me irritated and with no other option. I now drive to Marin Lexus and get treated with respect with a much more friendly environment. Hire more employees! read more

Purchased my RC 350 F sport here and worked with Mark Brill. No funny business, Mark is clear and transparent. Mark is a one of a kind person who has unmatched communication skills. No pushy sales just straight forward good pleasant business. I've purchased several vehicles before and this has been the most comfortable experience at any dealership. Freeman Lexus really knows how to makes you feel special (rightfully so, just bought a Lexus). read more

I purchased my RX 350 from this dealership in '06. I was taking it for service very regularly until on or about my 26000 mile checkup I discovered that my windshield was broken right down the center when I went to pick it up after the service. I was shoked and upset that my car was in this condition but the service manager assured me that it would be taken care of and said that he would call me the next day. The next day I called them and the service manager told me that they were not going to cover the damage because the person who drove it into the shop said that it was already broken which was a bold faced lie. I really had no way of proving that it wasn't so I was forced to have my insurance cover the cost of the glass replacement. Do not trust this dealership nor their service people. They are there to make money and they do not care about their customers. read more

Where to start - first I am not the sharpest pencil in the pack. I went there with the intention of paying cash for the car. The model was a GS350. I was the only person buying a car that day - I mean no one else was there. I spent 8 hours sitting there as the "Deal" was made. I was so tired and confused that when the third rate sales guy, the finance guy and yes the owner came back they made me quite the deal. I made the mistake of asking weather I should lease or buy. I was told by them I wouldn't be able to afford the car (I had the money in my checking account) and that I should lease - I did - biggest mistake I have ever made. All in I think I ended up paying over $80,000 for the 60ish car - stock rims, you get the picture. Be very careful when you do a deal with these guys! read more

I loved my ES 300, but the dealership is horrible. Once I bought my car(s) from Freeman the warm-fuzzies evaporated. Service Dept. Mgr. "Capp" brings his personal issues to his work product and can be an absolute jerk. Bob, the salesman is a real gentleman; I'm sorry he works there because I'll never buy another car from Freeman. The only reason they got any stars from me at all is because of Bob. read more

This dealership just has a "bad energy". We walked on the lot one day and were "interested" in the new CT. Apparently the one on the lot ,that was amongst the other new Lexus', was spoken for, so it was like "look but don't touch", very snooty attitude...no brochures, no followup, "no interest in our interest"...what's with that? Lexus is losing it's luster. read more

I submitted an inquiry through lexus.com. Almost immediately, I received a prompt phone call from Sandy Ha, the Internet Sales Director. She asked me what car I was looking for and I told her I wanted a used RX 350 with specific features that I must have. She went through her inventory with me on the phone and helped me choose which ones would work out best for me. Poor thing. I kept changing my mind between different colors and cars, so she kept having to run around to make sure these cars were still available. What got me the most was her devotion to my needs; she was sincere and quick to the point. Sandy is the main reason why I chose this dealership over the rest. Good customer service always makes a difference! When we finally settled down to two cars, Sandy directed me to Mitch Lader, a salesperson. He was completely different from what I had expected. Usually, salespeople tend to be too agressive, pushy, and rude. But Mitch was super nice and so professional. Negotiations worked out nicely and I was able to drive off in my new Lexus that same night! I was super duper thrilled! I am now recommending ALL my friends to purchase a Lexus through Sandy and Mitch. They are truly the BEST!! =) read more

Until I've sufficiently developed my mental superpowers to provide me with full-body (partial body is horribly disgusting) instantaneous transportation, I will continue to take my '98 ES 300 to this dealership every 5,000 miles. I get a free loaner each and every time - the IS 250, mind you - as well as an interior and exterior carwash. The service guys are friendly, great, and seemingly honest. It costs more than a normal bodyshop - but they're always able to get Lexus certified and warrantied parts if anything needs to be done. I have 152k miles on my car and haven't had a single major issue in the 8 years I have been exclusively driving it. I attribute this mostly to the awesome preventative service that these guys perform. Oh yeah, and they have free cookies. And a Starbucks machine thing. And free sodas. read more

We are so disheartened by how we were treated. Yesterday we saw a car we liked - the salesperson promised us that we would be notified if someone else was interested so we would have first dibs as we needed to go home and think about it. We called within two hours to tell him we were interested and wanted to make an appointment the next day to drive it more. No answer or call back. We called him again this morning and made an appointment. We were 30 minutes late due to family crises and when we got there he had let someone else take it for a drive -said she'd be "back in five minutes." We were stunned that he hadn't called us first to make sure we were coming. We sat and sat and waited about 45 minutes for her to return - finally the salesperson called her and she said she'd gone to a friend's house! Rude! We said we would get food and call us as soon as she was back. Well, four hours later he texted and said she bought the car and called it "awkward." It wasn't "awkward", it was disrespect and made us feel completely devalued. He never even listened to our message from yesterday, he promised us first right of refusal, he let someone take the car for a ride even tho we were coming and never bothered to check in to make sure we were on our way and then said he "no time" to tell us she bought the car for FOUR hours. Many times we'd go to talk to him and he'd say "I'm with people" or "I'm overwhelmed." This doesn't make us feel valued or important at all. All he said was a general "sorry" but never really took responsibility for how he treated us. We saw the car first, we were promised the car first, we call HIM twice and he responds like it can't be helped. How can we do business with someone who isn't true to their word or honors appointments? From an older man who has been in the business a long time at a high end dealership - this shabby treatment is really shocking. I know there will be another car somewhere but this made us feel like garbage. read more

Had GREAT experience with Ivette Ulloa at Freeman Lexus! She got us the car we wanted at a very good price! And she is helping us figure out how to use the onboard computer/entertainment system/phone etc. A lot to learn with these new cars but Ivette is very knowledgeable. read more

Worst experience ever! The test drive was terrible. Instead of learning about the vehicle I had to be subjected to the dealers life history. The worst part was his attempted demeaning attitude and inflexibility to negotiate a fair price. I should have stayed in Walnut Creek instead of making the trek. read more

Hands down love this dealership! started taking my RX to service up here, it is a drive but I would leave the car, get a loaner and take my son to Chuck E Cheese, since we don't have one by our house. It is our routine. After having another baby we realized we needed a bigger car, we looked at every car out there ( except minivans did not want a minivan) and we decided on a GX, they were able to locate the color and GX460 we wanted and had it delivered to them, so all we had to do was go up there and sign the papers and there you go, our gorgeous new GX460 is our's to take home!! They went over every detail they could with us about the car which was super nicE! Mitch Lader helped us and I highly reccomend him, he is the BEST of the BEST! Thank you Mich and Freeman Lexus, I LOVE my GX!!! read more

My spouse & I had a very positive experience buying a car at Freeman Lexus. We worked w/ Mitch Lader & both of us felt that it was by far the best experience either one of us have ever had purchasing a car. There was no pressure & no games. Mitch was very professional, knowledgeable & continues to be helpful to us beyond the purchase of the car, which is def a first. We bought the RX350 (our 2nd one) & we are extremely happy w/ our new purchase. Wow, what a car. Once a Lexus owner, always a Lexus owner...there is no guess work in which Make of Car to go with. We live in SF & it was def worth the drive to Santa Rosa to work with Mitch. Thank you Mitch! read more

Go see Jeff, He's one of the greatest sales associate I've met here. He helped me go through the process of buying my Lexus is 250 Sport so easy and he has a great skills in customer service. He came through with everything as he promised and I adore my car I have bought from this dealership. I'm one happy Lexus customer and recommend others to use this dealership. read more

Very disappointed in the service received from Lexus today. In the past when I come in to have an oil change I have always been given a loaner car, the gas is topped off and the car is washed. None of that happen today except a crappy car wash job. What is the point of bringing my car all the way to Freeman Lexus Santa Rosa from Ukiah? read more

Freeman Lexus is a great dealership! It's an inviting Lexus dealership that is professional without the cold, fridgidness of typical luxury dealerships. I recommend speaking with Mitch Lader - a calm, friendly, and caring salesman. I've bought my Lexus from him with no hassle or pressure. He was willing to answer any new car buyer questions and also willing to demonstrate the interactive technology for the modern day consumer. read more

Freeman Lexus - IS250 - speak with Mitch Lader - Car Dealers Near Me - Santa Rosa, California