I had 3 trees destroy my chimney 2' below the roofline. Had it repaired. Went to Freeman Gas as…read moretheir phones were down and they gave me Mark Whitesides business card. He happened to have a cancellation in Cedar Mountain . He fit me in as he was a month out . He removed the vented logs, and filled a bucket of broken brick and rocks. Vacuumed it out and added new glowing sparkles. That evening I used the fire and there was no heat. Flue wouldn't close. I called Mark. He said he could not get back to me for a month. He was that busy .We agreed to 8am today December 19th and he was here early. Took everything out , cleaned. Let me check it as I'm in construction and it was fine. I have dealt with some trades that don't answer the phone or keep their word. Mark kept his word. A lot of people could have blown me off. I tried to write a check and he said no . Also , when he first had quoted me over the phone. He had added 50 just in case and he only charged me the lower amount that he quoted. If you need your fireplace serviced, I would call Mark even if you have to wait a month for him to get to you

From the owner: Gas Piping installation, service.Gas log service, water heatersread more

Terrible customer service. They know you have nowhere to go but them, so they don't even try. Zero…read moreempathy. my husband paid the bill @ dinner time last night and I called to see when the gas would be turned back on this morning...office lady said she doesn't know. I told her it was in the 20's last night and i have three kids in my home. (My home is freezing right now!) She said "well it was shut off cause it wasn't paid on time". Unbelievable lack of human decency or compassion. Would give a 0 star if I could.

Installed service line to house in a ditch line less than 10 inches deep. Did not contact the owner…read morebefore installing. Owner asked for line to be removed and installed correctly. Fort Hill refused. Fort Hill promised Owner a refund then refused to issue refund. Stay away!

Everything!!! Google…read moreNest Thermostat, won't stop blowing hot air, it reached 81 in our house, it's 42 outside and we are sitting here with all the windows open! Called Duke, transferred 3x's only to be up sold and told to Email their vendor..... yes, email THEIR VENDOR wtf???? Zero 000000 stars

During the wind storm we had last weekend, Duke absolutely dropped the ball. Below is my experience…read moreas well as pictures of live wires blocking roadways for almost 30 hours unattended. #1 - the power was out for a total of 44 hours, which is completely unacceptable especially when other people 1/8th of the mile down the road were back up within 7 hours.We werent even provided with any updates and the time was stuck at 10:00 on 3/3/23 as expected time to be resolved, even after we went past that time frame. #2- It took over 27 hours for anyone from the power company to even show up in my area to take a look at anything. Power was lost at 2:30pm on 3/3/23 and the first time I saw anyone out here was at 5:00pm on 3/4/23. Also during this entire time, live power lines were laying in the middle of the roadway as a hazard to have to navigate around to get out of the neighborhood which is absolutely insane. I have pictures to prove this if you would like to see them. #3 - we were finally alerted at 6:00pm on 3/4/23 that the power was restored. We headed home only to find that that was a LIE. Power was still off. We had to re report the outage and was then told it would be noon on 3/5/23 before it would be restored. (finally was restored around 10:30am on 3/5/23 44 hours after outage started). Also, we as of this time, we were the only road in all of canton without power according to the outage map. Why did no one come back until the next day? #4 - due to having no power/heat during wintertime, we had to have a two night stay in a hotel because we have an infant child that cannot stay in that environment. That cost almost $350 itself #5 - due to the power being off for so long, $400 worth of food was spoiled and had to be transported to the dump At the end of the day, we were lied to, forgot about, left with dangerous hazards, and over $750 out of pocket. I am contemplating taking this story to WLOS or another media outlet as this is ridiculous and no one else should have to go through this and Duke should be held accountable to higher standards than what we received as loyal paying customers.

if i could leave less stars I would…read more they claimed to have connected my gas but never did. then i get a bill months later for a connection "fee" When i called or asked about the account they said since i requested a connection but it never happen i still have to pay the fee for processing. however, trying to pay it online and speak to an agent - they claim i need a "second" email to verify my account. This place is the worst utility place in the country and the service members are a bunch of SCAMlanta. I also got a debt collection notice SIX MONTHS LATER for not paying a connection "fee" but have never been contacted about the debt collection. Now i'm trying to find the debt collection agency to pay the bill. I hate yall.

I was in the hospital from an accident and my contract ran out and my bill went from NEVER being…read moremore than 65$ to hundreds of dollars several months in a row. This company is one of the most disgusting I have experienced in all my life. DO NOT use them if you have other options. This is not service it is predatory. I hope your business fails. No sane and moral person should work for such extorting thugs. SHAME ON YOU ASS SOUTH!!!D

I'm a lifetime resident who has had many encounters with the Maggie water department side of things…read moresince they put the water up Jaynes Cove Road. While the office staff has always been pleasant and helpful the same cannot be said about some members of their repair crew. Over these many years we've had countless episodes of them not flushing out the lines after they break despite the fact there is a flush-out valve just above my house. While the district manager always insists they "always do the required flush out" the video included in this review shows they simply do not. If they do flush the lines they do it many hours later once all the "mud" has been pushed through my house. This not only causes the water heater to need replacing every few years but the air that comes through the lines does so with such force that it blows out the valves in the back of my commodes. I've had to replace many of these simply because of the pressure from the air. My most recent blow up though occurred Christmas Eve day 2025 when the water went out yet again due to a line break. I approached the crew in good spirits but when I asked the simple question of when the water would be back online the kid digging down in the hole took it personally and made a smart mouthed comment to which I asked the district manager, who was operating the backhoe, if he was going to put up with his behavior. At this point the manager gestured like he was coming out of the backhoe to physically remove me from standing near the hole as I was talking to his employee. He had requested in a hateful way that I move out of the way even though the backhoe was not in operation during this confrontation. After they finished the work they left a big pile of dirt on the side of the road connected to my property. They have as of yet, March 25, done anything to fix this making it impossible for me to mow that area. They have however repaired another neighbor's area they recently repaired another leak. That leak was a week or so ago and is when the video I've posted was repaired. It's clear that the district manager has a beef with me so here's your review.

Water, water every where, and many drops to drink. Thank goodness for "Maggie Water"! Very nice…read morepeople. Whenever you call them, you know a friendly voice will greet you. They are always working! No one can say that they are lazy, no sirree. If you have a water problem, they come right out. They explain stuff to you so you can understand it. And, they got candy at the front desk, so paying a bill is not so bad when you have sugar in your mouth. Love 'em!