Terrible customer service. They know you have nowhere to go but them, so they don't even try. Zero…read moreempathy. my husband paid the bill @ dinner time last night and I called to see when the gas would be turned back on this morning...office lady said she doesn't know. I told her it was in the 20's last night and i have three kids in my home. (My home is freezing right now!) She said "well it was shut off cause it wasn't paid on time". Unbelievable lack of human decency or compassion. Would give a 0 star if I could.

Installed service line to house in a ditch line less than 10 inches deep. Did not contact the owner…read morebefore installing. Owner asked for line to be removed and installed correctly. Fort Hill refused. Fort Hill promised Owner a refund then refused to issue refund. Stay away!

Everything!!! Google…read moreNest Thermostat, won't stop blowing hot air, it reached 81 in our house, it's 42 outside and we are sitting here with all the windows open! Called Duke, transferred 3x's only to be up sold and told to Email their vendor..... yes, email THEIR VENDOR wtf???? Zero 000000 stars

During the wind storm we had last weekend, Duke absolutely dropped the ball. Below is my experience…read moreas well as pictures of live wires blocking roadways for almost 30 hours unattended. #1 - the power was out for a total of 44 hours, which is completely unacceptable especially when other people 1/8th of the mile down the road were back up within 7 hours.We werent even provided with any updates and the time was stuck at 10:00 on 3/3/23 as expected time to be resolved, even after we went past that time frame. #2- It took over 27 hours for anyone from the power company to even show up in my area to take a look at anything. Power was lost at 2:30pm on 3/3/23 and the first time I saw anyone out here was at 5:00pm on 3/4/23. Also during this entire time, live power lines were laying in the middle of the roadway as a hazard to have to navigate around to get out of the neighborhood which is absolutely insane. I have pictures to prove this if you would like to see them. #3 - we were finally alerted at 6:00pm on 3/4/23 that the power was restored. We headed home only to find that that was a LIE. Power was still off. We had to re report the outage and was then told it would be noon on 3/5/23 before it would be restored. (finally was restored around 10:30am on 3/5/23 44 hours after outage started). Also, we as of this time, we were the only road in all of canton without power according to the outage map. Why did no one come back until the next day? #4 - due to having no power/heat during wintertime, we had to have a two night stay in a hotel because we have an infant child that cannot stay in that environment. That cost almost $350 itself #5 - due to the power being off for so long, $400 worth of food was spoiled and had to be transported to the dump At the end of the day, we were lied to, forgot about, left with dangerous hazards, and over $750 out of pocket. I am contemplating taking this story to WLOS or another media outlet as this is ridiculous and no one else should have to go through this and Duke should be held accountable to higher standards than what we received as loyal paying customers.

if i could leave less stars I would…read more they claimed to have connected my gas but never did. then i get a bill months later for a connection "fee" When i called or asked about the account they said since i requested a connection but it never happen i still have to pay the fee for processing. however, trying to pay it online and speak to an agent - they claim i need a "second" email to verify my account. This place is the worst utility place in the country and the service members are a bunch of SCAMlanta. I also got a debt collection notice SIX MONTHS LATER for not paying a connection "fee" but have never been contacted about the debt collection. Now i'm trying to find the debt collection agency to pay the bill. I hate yall.

I was in the hospital from an accident and my contract ran out and my bill went from NEVER being…read moremore than 65$ to hundreds of dollars several months in a row. This company is one of the most disgusting I have experienced in all my life. DO NOT use them if you have other options. This is not service it is predatory. I hope your business fails. No sane and moral person should work for such extorting thugs. SHAME ON YOU ASS SOUTH!!!D