Now been nine days since called , to get my tank filled . Not the Freeman gas they used to be.read more

Confusion over the billing not the service. I went with their suggestion of getting on the payment…read moreplan. They corrected the billing mistake without question and sent me a check for the amount. They provide a good service and I would recommend them.

I thought I was doing a good deed by clipping the lower base of vines that had overtaken my utility…read morepole, but the wilted branches up top short- circuited my service a couple of hours later. Duke's lineman (Robert) responded quickly and restored my service within a couple of hours of reporting. Great job, Duke Energy!

I used Duke for roughly six years in Florida through my apartment Complex, and their slew of…read morepredatory tactics, poor customer service, and inability to resolve issues they created persisted over the entire six year duration. Ultimately, upon my move out scheduled for July 22, 2026, I placed a "cancel service request" on both, the Duke app and website, prior to July 22 to ensure I would not be charged after I was no longer living in the apartment. After first placing the request on the app, I received a prompt stating a request had already been placed for 2022- knowing I had not yet placed the request, and the current year was 2026, I recognized this as an error and attempted to place the request on Duke's website as well (in addition to the app). I received the same prompt stating a request had already been placed, and so next called Duke's customer service, where I was kept on hold for over ten minutes and the robot ultimately referred me back to Duke's website. Assuming the stop service request had been placed since I placed it numerous times through Duke's website and application, and received a response stating a stop service request was received, I assumed I had stopped my service. However, come August, I've been charged through August 2. While the cost is minor, it's the principle of the issue that has been troubling - after two hours on the phone with Duke support, the answer I was given was that, because their system did not receive my stop service requests (despite that their platforms are the party that malfunctioned), I simply owe the money. Long story short, make sure you reach a human from Duke when you want to stop service, especially if their platforms are "malfunctioning." Their predatory tactics and poor technology are not on your side as a tenant, so cover all your bases to protect your finances!

Everything!!! Google…read moreNest Thermostat, won't stop blowing hot air, it reached 81 in our house, it's 42 outside and we are sitting here with all the windows open! Called Duke, transferred 3x's only to be up sold and told to Email their vendor..... yes, email THEIR VENDOR wtf???? Zero 000000 stars

During the wind storm we had last weekend, Duke absolutely dropped the ball. Below is my experience…read moreas well as pictures of live wires blocking roadways for almost 30 hours unattended. #1 - the power was out for a total of 44 hours, which is completely unacceptable especially when other people 1/8th of the mile down the road were back up within 7 hours.We werent even provided with any updates and the time was stuck at 10:00 on 3/3/23 as expected time to be resolved, even after we went past that time frame. #2- It took over 27 hours for anyone from the power company to even show up in my area to take a look at anything. Power was lost at 2:30pm on 3/3/23 and the first time I saw anyone out here was at 5:00pm on 3/4/23. Also during this entire time, live power lines were laying in the middle of the roadway as a hazard to have to navigate around to get out of the neighborhood which is absolutely insane. I have pictures to prove this if you would like to see them. #3 - we were finally alerted at 6:00pm on 3/4/23 that the power was restored. We headed home only to find that that was a LIE. Power was still off. We had to re report the outage and was then told it would be noon on 3/5/23 before it would be restored. (finally was restored around 10:30am on 3/5/23 44 hours after outage started). Also, we as of this time, we were the only road in all of canton without power according to the outage map. Why did no one come back until the next day? #4 - due to having no power/heat during wintertime, we had to have a two night stay in a hotel because we have an infant child that cannot stay in that environment. That cost almost $350 itself #5 - due to the power being off for so long, $400 worth of food was spoiled and had to be transported to the dump At the end of the day, we were lied to, forgot about, left with dangerous hazards, and over $750 out of pocket. I am contemplating taking this story to WLOS or another media outlet as this is ridiculous and no one else should have to go through this and Duke should be held accountable to higher standards than what we received as loyal paying customers.

Just got my first electric bill with my solar panels working wellllllll I'm not a happy camper on…read morethe bill is a renewable energy charge which last year I was charge any where from 80¢ to $1.04 guess what now I have solar I am being penalize my renewable energy charge went from a dollar in 4 cents in January $17 and some change for February duh something's wrong in this picture you want us to use solar but then you penalize this by charging and outrageous little charge if you don't have solar it's practically nothing and oh guess what the North Carolina utilities commissioner approve this tisk tisk tisk guess who he must be buddies with?

I LOVE Xoom Energy. When you view your bill thoroughly you will see that your gas portion of the…read morebill is very inexpensive. The portion of the bill that Atlanta Gas Light charges is a NON-NEGOTIABLE fee that is charged by every company that uses AGL lines. Also, in regards to the variable fee. ALL gas companies will place you on a variable rate after your term is over if you do not renew. I shared my rate of $.36 with my friend who was with another gas company and she was paying $2.09 per therm. I had two other one paid $1.79 and the other $1.99. It is our job to make sure we are not overpaying. I would also recommend to everyone that you place a reminder on your calendar to remind you to renew your plan before your contract is done. I have saved $100s of dollars and it took me making sure I do my part to make it happen.

In spite of trying to check rates as accurately as possible and inquiring about hidden fees and…read morecosts, our Xoom invoice comes to 15.7426 cents/kWh! This bill is FULL of previously-undisclosed fees. I can't recommend these people. Also, we were on vacation and missed our payment by one day. They charged us a $20 late fee plus $10 to write a late-fee letter even though we had elected to receive all communications electronically. Obviously, I can't complain about the late fee (we were late) but $10 to write a letter? Stay away from Xoom!

They are the worst company i have ever dealt with. we have no power hours after they said it would…read morebe resolved. no response on the phone. no resolution on when the power will be fixed. the storm ended 5 hours ago however we still have NO power. i would NEVER recommend moving to a place that Duke energy has service at. I unfortunately have to rate it 1 star but i would rate them 0 stars

Worst electric company I've ever dealt with. Power surging can't be good for my tv. This happens…read moremultiple times a month. Maybe they should stop digging in my backyard?

Heritage propane is a part of AmeriGas, which is one of the largest…read moreGas companies in the country . I would not recommend this company. Their customer service is not good, and you get a lot of running around and being placed on hold. I purchased a new home that had AmeriGas tank, and was going to use their services until I kept getting the runaround. It was even a 20 minute phone call with two different associates and multiple times on hold just to have a pick up request completed. I would recommend Appalachian energy. That's who I chose to go with and it's a family owned company.

Terrible. These people gave me a contract with one year maximum price guaranteed and didn't honor…read moreit even for the next delivery. When I called them on it they made excuses saying their system wouldn't allow them to change it. After many calls they made an effort, but it was obvious they didn't feel any obligation to honor their word. Last week they notified me there was a "technical difficulty" that kept them from filling my tank. Later they sent another notification saying they couldn't find my tank. This is after years of them filling it. So far I've called 3 times. (It sounds like you are talking to a call center in India). Each time they promised to come out on Tuesday and promised to call before. They lied all three times. I still haven't heard from them. Stay away from these people.