This is the worst auto repair facility that I have ever dealt with. I have formerly owned Ford vehicles and this is the first time that I've owned a Toyota. Someone hit me from behind at a red light. I took my vehicle back to the dealer as I normally do, because I figure they know their vehicles and all I expect is for the dealer to fix it back to factory mode. Well I never had problems with all the Ford's I owned and dealers that I have dealt with. In other words Ford dealers' collision departments always did an excellent job on fixing my vehicles if and when I had an accident.
Freeman Collision in Irving had my vehicle a couple of days shy of a month to fix my tailgate with automatic lift and bumper (they also returned my vehicle with all the sanding dust underneath my back seats) and I've been experiencing intermittent non opening of the automatic tailgate. I took it back to Freeman Toyota Service Department, because I did not want to deal with the incompetent people at the Freeman Collision, Irving. The Freeman Service Department didn't find anything after keeping the vehicle for 24 hours. After experiencing the same problem for a time period longer I took the vehicle back to Freeman Toyota Service and told them I'll give them a last chance to fix it or I'll trade the vehicle in and not for another Toyota. I told them it keeps making a clicking noise, but its not opening, so I suggested that they compare it to a new vehicle. This time they made an adjustment to the opener and found that the tailgate is misaligned (it actually has a gap, WOW!) and wrote on the invoice to take it back to Freeman collision to fix the alignment.
I was told to come to the Freeman Collision in Irving between 9:30-10am on Saturday, but it was not guaranteed that someone could check the vehicle out. I get there and am told that no one is there to check out the vehicle and that I will be put on a loaner list and when a vehicle becomes available they'll give me a call within the week. I asked Ozzy why Earl could not tell me that over the phone. If they don't honor there word then my only recourse is to trade the vehicle in. It's a shame cause I really like the vehicle that I had specially ordered, because no dealer had one on their lot. It boils down to people have to do what they have to do.
I would heavily suggest to anyone considering on bringing their vehicle to Freeman Collision in Irving, to weigh out your choices and read reviews before making that decision. If you want to deal with inconsiderate, incompetent and BS beings then by all means do so. read more