I have two adult sons with mental retardation, and Dr Boozer was recommended as a good dentist that…read moredoes sedation. HE IS A GREAT DENTIST! Has fantastic bedside manner and my guys really liked him. However, their first visit was really rushed. It is impossible to clean, examine or do bite wing X-rays in my sons without sedation. However sedation was not scheduled at this time. So the hygienists tried to clean as best they could and Dr Boozer looked in their mouth briefly and said he didn't see anything bad. Well then they were basically escorting us out and I asked "what about a panoram?" The tech answered "you can't see cavities with a pano." To which I replied "it's better than nothing!" So they did a pano and Dr Boozer came in to look at it and said "uh oh... that's bad." My son had a HUGE abscess in his gum above a molar. We were scheduled for sedation treatment and left. Had I not asked for the pano, my son could have had some serious medical issues from the abscess and infection. He had not complained about pain, as he's practically immune to pain due to his disability. The sedation procedure was at an outpatient facility and we waited for two hours before they took us back, no food or water of course. Then another hour on the gurney before they took him back. His anxiety level was MAXED OUT! So I decided to look for a different dentist. I made my other sons appointment at Smith Dental and everything was thorough, not rushed, and all in office. The anesthesiologists came TO the office and all was finished very quickly. Very little anxiety and thorough checkup and cleaning under sedation. Now I'm not saying Boozer is bad place.... but they need to stop rushing through it, consult more with the patients parent or guardian during or after exams, and maybe SUGGEST a pano rather than arguing with a guardian about it! That pano could save a life.

After having heard so many good things & having met Dr. Boozer when he visited the elementary…read moreschool where I taught years ago, I was happy to pay the extra money to take my three-year-old for her very first dental visit at his office. Unfortunately, the visit was not at all what I had hoped. The girl who called us back did not even speak to my three-year-old (who admittedly was hesitant) when she greeted us, and acted annoyed/lost when she did not immediately hop on the scale for her. This first contact would have been the time for her to engage her/offer a little prize or encouragement, etc. but instead she just seemed unsure of how to approach her. When she asked her to sit in the seat (which is a bit intimidating with all of the equipment and bright lights) she basically just pointed at it and told her to get in, rather than making it a game, explaining the equipment, or doing any number of other things that would have put a three-year-old's mind at ease. My LO was a bit resistant, but did not scream, throw a tantrum, or anything of the sort. Yet, the worker seemed completely lost as to how to deal with her. The actual dentist (not Dr. Boozer) was nicer (at least smiled & tried to convince her) but other than offering a new toothbrush, did not seem to have any other techniques for encouraging three-year-olds either. I had been told that Dr. Boozer's office had a lot of techniques for putting children at ease, but aside from the small television on the ceiling and some games in the waiting area, I did not observe anything that really helped the visit to go smoothly. As an elementary school teacher, I know the importance of engaging children, being friendly with them, and using fun/games/rewards to encourage them to do new or scary things. I thought that this office understood these things as well, but I was very much mistaken. Of course, dealing with a three-year-old is always a huge challenge, but I definitely think they could have done more to make it go smoothly. Update: I have added one star because I called the office manager, and she was very apologetic and seemed to genuinely care. Hoping I just caught them on a bad day, & maybe they will come up with some sort of a "game plan" for giving a little extra TLC on first time visits so that others have a better experience.