Dr. Stansbury has not only been my dentist for 34 years but my very good friend. He has always…read moretaken good care of me and my needs. Always professional and caring. I know Dr. Stansbury will be retiring and he will be truly missed. I know his new partner Dr. Heaton will take care of my needs after Dr. Stansbury hangs it up as I met Dr. Heaton and really liked him and felt very comfortable with him. God Bless, Betty Fiederlein

In my opinion, you will not find a more professional, compassionate and skilled clinician than Dr…read more Stansbury. I had the pleasure of being Dr. Stansbury's patient for 13 years before I moved to the Dallas area. Both he and his team are dedicated to providing top notch patient care and strive to make every experience comfortable and as pain free as possible. As a testament to this, he calls his patients every evening to see how they are doing after that days procedures. I would highly recommend Dr. Stansbury to anyone who wants technologically up-to-date dental care with a personal touch. In fact, many of my friends and extended family are patients in his practice.

Ive been coming here since before it was taken over by Dr. Swinney and its always been really good…read more Friendly staff. On time. Good care. Affordable. They dont try to sell you crazy stuff or do unnecessary work.

I want to first make clear that Dr. Trey Swinney is great. Personable, helpful, considerate and…read moreremembers his patients. This review isn't about him. This review is about the office management and more specifically the office/finance manager. I'd been to Dr. Swinney's 2nd office in November for emergency tooth pain. He started a root canal that I needed to come back another day to finish. I DO NOT like going to the dentist so I put off until I found myself in lain again in April. I work a couple blocks from Dr.'s other office so I called to book my f/u there. The person on the phone asked when if started the treatment and when I admitted November, her tone changed and judgment entered the picture. Regardless, we set an appointment for the following week. A few days later while eating dinner, I experienced high level pain! I looked online and found a message (text) function. I sent a message letting them know I was having high pain and that although I had an appt scheduled the next week for a root canal, I really needed to see about getting in sooner. No response. I messaged again the next morning following up on the previous message. No response. I called the office and mentioned I'd messaged a couple of times. The same woman I'd made the appointment with replied they have several people scheduled for a root canal and she didn't know who I was. My thought was...so you got my messages but couldn't just ask "who is this?" in order to help a patient? She was able to get me in sooner than my original appointment date. I filled out paperwork and was taken back to a room and prepped for the procedure. The same woman I'd talked to a couple of times now (can tell by her voice) came into the room, told me the total for the visit and that half would be due same day, then walked out. Upon completion of the procedure, I again met with this same woman to check out. (At this point t you probably see I don't remember her name but she's about 5'3", jet black hair with extensions, heavy makeup. I looked on their website for her name but she's not one of the three posted under Our Team.). She had a younger girl give me details and for each printed price per procedure, she'd mark out the expected insurance portion and lower it. I asked what the difference was also she turned to the older woman (point of this post), she told her to tell me that my insurance just isn't good about paying and doesn't pay for a lot of stuff. As I asked more questions, the younger girl would turn and ask the older woman so finally the older woman came over to me. She told me I had to pay $500 before I could leave. When I told her I couldn't do that, she said "I came in your room and told you this. That was me discussing it with with you ahead of time". She continues to stand over me while I'm sitting at the counter, demanding payment. She said if I couldn't pay with a debit I needed to apply for Care Credit on the spot so she can get some money. I let her know I'd make a payment then subsequent payments until paid off, before scheduling the appointment for my crown. She continued to demand payment, getting more visibly angry with me. She then demanded I sign forms giving my debit card info and agreeing to large automatic draft payments. I refused and told her I'd already signed papers regarding financial responsibility for my account so I'd make payments as I stated before. At this point I was done with her attempts to bully me and told her I will no longer be a patient there if that's what she'd prefer but that I wasn't going to give her my debit information or permission to charge it. I made my payment and left. I later called my insurance to ask what the coverages were and what the difference was between what was printed and what I was told. My insurance said "that office is out of network, did they not tell you that when you asked?" Of course they didn't!! At this point I'd already decided not to go back, which is unfortunate because the Dr. himself is GREAT!!! Toward the end of April I needed to get an itemized bill for my services to turn in for a claim. I filled out their contact us form on their website TWO different times/days. I have yet to hear a peep from the office. I have to believe Dr. Swinney has no idea how this woman is representing he and his practice. She's outright rude, demanding, attempts judgement, has the ability to make someone never want to visit his office again, gives opinions rather than facts and gives inaccurate/incomplete insurance information. The other staff I encountered were very kind and considerate but it only takes one bad seed to ruin the experience with the rest. If you'd like to experience a GREAT dentist, I highly recommend Dr. Trey Swinney but I'd 199% suggest you go to his office behind Lowe's and NOT the office on 5th Street!! His office manager there is next level terrible!!!

Please be aware that, if you have an HMO, you may be charged out-of-pocket for your teeth cleaning,…read moreeven if your HMO says you're not supposed to be charged extra. You may also be charged a "sterilization fee." I suggest that you ask them about this before you make an appointment, so that you will know ahead of time and you won't be surprised. My experience is that this dental practice is hard to reach on the phone. I receive a busy signal most of the time. When I got through and told them about the busy signal, the receptionist told me that they only have two phone lines and that they're very busy, and that that's why I couldn't get through. But I don't understand why they don't route calls to voicemail when they are on another call. I think that every other business I interact with has a voicemail service instead of a busy signal. I had Deltacare HMO when I went to Dr. Ruby for a teeth cleaning back in February 2022. Dr. Ruby is one of the contracted HMO providers, and my plan benefits state that "prophylaxis" teeth cleanings are supposed to be at no charge to me. But I was charged out-of-pocket $6.00 more for the teeth cleaning, as well as a $7.00 "sterilization fee." I paid $13.00 out-of-pocket for a visit that I thought was supposed to be at no cost to me. I asked the receptionist about these charges, and she said that they always bill HMO patients extra out-of-pocket, because she said that they cannot be expected to work for the small amount of money that the HMO reimburses them. I called my insurance company, and they told me that the sterilization fee is allowed but that the extra charge for the teeth cleaning is NOT allowed. In my experience, other dentists do NOT charge a "sterilization fee" surcharge or an out-of-pocket teeth cleaning surcharge to Deltacare HMO subscribers.

Dr. Ruby is fantastic! He's incredibly kind, gentle and really provides exemplary service and care…read morefor the patient. He was done with my treatment before I even knew it began. Having had braces for several years as well as multiple extractions, I've become somewhat of a dental connesiuer and Dr. Ruby is the best I've had thus far! I would recommend him to anyone and everyone looking for a good quality dentist.

Dr. Heaton and his entire team are amazing! From the moment you walk in the door you feel like a…read morefriend and not just a patient. Dr. Heaton and Kendall made me feel like I was the only patient in the clinic. They give their undivided attention and take the time to answer every question. Bottom line, you won't find anywhere better than Heaton Dental!

Well what can I say... I left a review when I first went to this dental office over a year ago. And…read moresadly, due to mishandling from the VA, I had to wait until I could be back in the right place for my dental needs! And when I tell you, Heaton Dental owes me nothing!! First let me say I am so proud of them on their move to their BEAUTIFUL new location! JOB WELL DONE! Secondly, I would be disrespectful if I didn't speak to their FIRST CLASS treatment from the moment you open the door, to the WONDERFUL hospitality and professionalism that meets you with a smile before you even reach the front desk! Thirdly, to be made to feel like you are more than just a patient on the books; Dr. Heaton took the time out of what he was doing to come and greet me. He doesn't know me from a can of paint and after over a year of not being in his dental office, to take the time to come and acknowledge a Veteran was like seeing an old friend! Now for the real review: I am somewhat of a 47 year old kid. I absolutely despise going to the dentist. But ever since I have been in the hands and care of Heaton Dental, I leave feeling pampered and in NO PAIN whatsoever!!! Today however, I was in the hands of Ms. Kendall and she is nothing less than the epitome of dental professionalism. From the moment i was greeted by her at the callback, to getting seated and comfortable in her chair, she was fully engaged and on her A game! Very knowledgeable. Very courteous. Very kind. And EXTREMELY GENTLE!!! There were moments I had to catch myself from snoring! She had no idea of just how nervous I was but I want to say to her openly in this review, Ms. Kendall, THANK YOU SO MUCH for making my morning pain free and very comfortable! You truly are a gift from God! So to anyone who may be looking for a dental place to really stand on business and truly believe in making their patients more than just a number, don't hesitate to hurry up and make an appointment at Heaton Dental. You won't be disappointed I guarantee it! Tell them Darrell sent you! See you all in May!

Waited almost 3 weeks for appointment, needed crown, cleaning, Implant and tooth removal. Was told…read morethe appointment was at 1Pm. Wrote it down on my computer, calender, phone. Get there one minute before 1Pm. Was turned away because they needed paperwork at 12:30Pm. If I needed to be there at 12:30 why not make the appointment for 12:30?!? Anyways, skipped dialysis for it and used my last bit of gas, highly disappointed.

I've been going to this dentist for over 25 years. Good prices, great treatments, no upsell,…read morefriendly as can be. Would recommend to anyone!

I've had lots of dental work over the years with crowns, root canals etc. I have been to more than…read morea few dentists. I can honestly say hands down that Dr. Coker and his entire staff are by far the best! Recently, my husband and I both had some cosmetic work done and he did an amazing job. Definitely won't find a better dental office in East Texas. Can't recommend them enough!

I have known Dr. Rick Coker and his wife for at least 17 years. I ran into a emergency dilemma with…read moremy lower permanent retainer I had from having braces about 28 years ago. The left side came unglued and was springing up and poking me. Very painful!! I guess 28 years of the glue holding was a good long time, but time was up! I called my regular dentist and they could not help me, instead referred me to an orthodontist. I went there, and upon leaving I could tell what they did was not going to last, as it felt very thin for some reason. I was right, the very next morning, the retainer sprang loose again and I was in the same boat. I called Dr. Coker's office and spoke to Mary, who had me come in right away. I should have called Dr. Coker in the first place. I went in, and his assistant thoroughly applied the best adhesive ever and got my retainer back in place. I imagine it will hold another 28 years or better! I would highly recommend Dr. Coker's Smile Studio for any and all tooth situations and especially emergencies with your adhesive glue! They are a wonderful group and do terrific work. I will definitely go back again and again. Highly recommend!! Kim Harden

From the second you walk in the door, you do not feel as if you are in a dentist office. Their…read morefacilities feel like a second home. Elegant and comfortable waiting area children, the treatment rooms are very comfortable, with the chairs facing large windows overlooking landscaped scenery with trees. Their staff is very upbeat with great personalities. Their facilities and staff are incredible and do extremely good work.

This is not your ordinary dental office..... the staff is fabulous and you are treated like family…read morethe minute you walk in..... every one of them has a great personality!!!! In my past experiences, you don't always find that!!! Shelby did my teeth cleaning while I had the option of watching TV or listening to awesome music, not elevator music..... Dr. Solomon came in to check everything and I was good to go...... At check-out, the staff had already printed out services for that visit PLUS the schedule for the next visit, all I had to do was stand there and smile with my pearly whites!!!!! Honestly, I left wondering if I had really been to the dentist or was it just a wonderful dream!!!! Thank you Dr Solomon, Shelby and staff for a fabulous dental experience...... BEST I have ever had!!!!!

Outstanding dental office, super clean, organized and on time. Entire staff super friendly and…read moreprofessional. I look fwd to my next visit