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    Ruby R Britt DDS

    3.0 (2 reviews)

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    Goodland Dentistry & Braces

    Goodland Dentistry & Braces

    2.3(6 reviews)
    2.2 mi

    this place is awful, my mouth wasn't hurting before THAT dentist wne y poking around now a month…read morelater I have mouth pain one star will not come back

    The customer service and care given to patients is lacking, My son was booked for a two hour slot…read morefor a crown and a filling starting at 1pm. We got there 30min early, filled out paperwork and then continued to sit there til 1:45 before they even got us into a room. My son made friends with a little boy in the waiting room whose mother signed him in right above our name, we came in at the same time. They put us in rooms at the same time side by side. Nurse came in, confirmed what he was in for, said she would let the doctor know he was ready. At 2:20 a nurse overheard my son and I conversing about how we were tired of waiting and were leaving in the next 5min, she stuck her head in and told us "the doctor is almost done. she's about to walk in right now." This is after I had asked where the bathroom was because my son made a statement that he had to pee again that they were taking so long. The dentist walks out of the room beside us and comes into our room about 5min later. She did the little boy's whole appointment DURING MY SONS SCHEDULED 2 HOUR APPOINTMENT TIME BLOCK! We literally had 35min left of our 2 HOUR APPOINTMENT BLOCK. It was 225 before she walked into the room! She proceeds with doing my sons first filling WITHOUT NUMBING!!! She didn't even use the pink numbing cream, nothing! When he complained she would just state "I'm almost done! you're doing so good!" Then when she was done 10min later she was acting like we're done, taking her gloves off, sitting my son back up and I asked "what about the crown?" and she said, "this was a filling only appointment." To which I immediately responded with, "no ma'am this was a 2hr appointment slot so he could get a crown AND a filling." She huffed annoyed, put gloves back on and looked in his mouth then said "yeah, I can do it in 15min if you want." "Yes, ma'am that would be nice, we came all this way from Hawkins and I don't know when we will be back in Tyler." Mind you, we still had 20min left on our 2hr appointment slot, if she had the time why not just do it? Why ask? She then started numbing my son(finally) and looking at the x-rays and stated that she thinks we can just make it a filling instead of a crown. I said something along the lines of, "that's great, just do whatever needs to be done." Near the end, my son was starting to make noise, move, trying to grab the dentist, and tell the dentist and nurse that he was feeling pain. Twice within minutes of each other he said he was in pain, groaning and moving and twice she said "Oh its okay honey i'm almost done!" Then continued to DRILL INTO HIS TOOTH for another 5min without giving him any more numbing meds. During our appointment there were sticky notes being put on the window of our door for the doctor. Basically trying to hurry her along. One said that there was a client in chair 3 ready for hygiene. 10min later the note was changed saying there were two clients ready for hygiene and a 2nd note was put up about another client that was ready in room 4. So while waiting forever(3/4 of our appointment time slot), we received SUBPAR care while there, then felt like our appointment was being rushed once we finally got the dentist in the room. WE WILL NEVER GO THERE AGAIN! And this isn't the first time we've been there and had a super long wait time. They don't seem to get in a hurry at all. They get the treatment plans mixed up all the time. Last appointment he was SUPPOSED to get two crowns and only got one. Appointment before that he was supposed to get two fillings and they just did a cleaning. So besides waiting over an hour just to get back in a freezing cold room to be ignored for another half hour, they don't get in a hurry, they will absolutely HARASS you for appointment confirmations. They'll send you a text to confirm, then call you 3x a day leaving messages to call and confirm but don't answer the phone when you call back and when you do leave a message it's never received. IF you do end up getting someone to answer the phone, you are usually put on hold first. This place is ridiculous! Then find awful reviews on facebook's 'Tyler, Rants, Raves, and Recommendations' group where there is a thread of nothing but distraught parents complaining about this place. Find a new dentist! This place is awful! We are NEVER coming back and we'll be warning everyone to stay clear!

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    Goodland Dentistry & Braces
    Goodland Dentistry & Braces
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    Ruby R Britt DDS - oralsurgeons - Updated May 2026

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