I asked them point blank (I'm an office manager) are they in network with bcbs Ppo! And I was…read moreassured they were. Now I'm getting a bill. I would have taken my business elsewhere to someone WHO ACTUALLY WAS IN MY NETWORK AS I DO INSURANCE DAILY!!!! This is total BS and against the law "no surprise act!" Good luck. I'll pay you $5 a paycheck for 57 years. Jerks Google it. No surprise act. I'll be calling you shortly!!!!!

Sent by reputable dentist to have some teeth pulled for a denture. Turned into a used car sales…read morepitch for implants with "specials" even though implants would have to go in "sideways because bone structure was too close to sinuses". Doctor who came in talked a lot to his phone with horrible descriptions of what could happen if we didn't get implants. As unprofessional presentation as I have ever seen. Examination board should look into this practice. Went back to dentist. He scheduled us elsewhere. No idea how much they will try to charge insurance for "initial consultation". Will have to cross that bridge when we get there. If we have to rate a 1 star, then so be it. But better judged as a 5 scream for scary.

Please be aware that, if you have an HMO, you may be charged out-of-pocket for your teeth cleaning,…read moreeven if your HMO says you're not supposed to be charged extra. You may also be charged a "sterilization fee." I suggest that you ask them about this before you make an appointment, so that you will know ahead of time and you won't be surprised. My experience is that this dental practice is hard to reach on the phone. I receive a busy signal most of the time. When I got through and told them about the busy signal, the receptionist told me that they only have two phone lines and that they're very busy, and that that's why I couldn't get through. But I don't understand why they don't route calls to voicemail when they are on another call. I think that every other business I interact with has a voicemail service instead of a busy signal. I had Deltacare HMO when I went to Dr. Ruby for a teeth cleaning back in February 2022. Dr. Ruby is one of the contracted HMO providers, and my plan benefits state that "prophylaxis" teeth cleanings are supposed to be at no charge to me. But I was charged out-of-pocket $6.00 more for the teeth cleaning, as well as a $7.00 "sterilization fee." I paid $13.00 out-of-pocket for a visit that I thought was supposed to be at no cost to me. I asked the receptionist about these charges, and she said that they always bill HMO patients extra out-of-pocket, because she said that they cannot be expected to work for the small amount of money that the HMO reimburses them. I called my insurance company, and they told me that the sterilization fee is allowed but that the extra charge for the teeth cleaning is NOT allowed. In my experience, other dentists do NOT charge a "sterilization fee" surcharge or an out-of-pocket teeth cleaning surcharge to Deltacare HMO subscribers.

Dr. Ruby is fantastic! He's incredibly kind, gentle and really provides exemplary service and care…read morefor the patient. He was done with my treatment before I even knew it began. Having had braces for several years as well as multiple extractions, I've become somewhat of a dental connesiuer and Dr. Ruby is the best I've had thus far! I would recommend him to anyone and everyone looking for a good quality dentist.

We brought our autistic son there for treatment. They told us they had experience and could handle…read morethe challenges. We have used them before with him. They are now saying that we need to find new care due to our son being aggressive and untreatable. They accused him of assaulting staff!! He did not hurt anyone. He yelled and he wanted to get away due to being scared and overstimulated. We were very clear of his challenges. They had assured us multiple times they had experienced autism before and would be fine. They have no right to say they are experienced with autism if they do not understand that all are not the same. Don't worry about us we will find better equipped staff to treat him but believe me I will make sure everyone knows how wrong you were. You don't deserve my business or respect

The work provided was great! The billing is NOT. Not only did they require full payment upfront but…read morethey also filed with United Healthcare and received payment. I did inquire and I'm getting a lot of run around on the reason why. They claim out of network but are indeed under contract. If not in network, why file after receiving full payment? Watch your billing folks.

The staff was friendly and accommodating. Dr. Josh was able to get us in quickly and did excellent…read morework.

Care and quality. Great first experience. Not your typical dental office; kept me guessing what was…read morenext--but in a good way. Timely and efficient exam and cleaning.

We love Dr. Freeman and his staff!!…read more Stellar patient care, knowledgeable about insurance plans and specific coverages, ease of scheduling, payment options, spotless office. If you hate going to the dentist try going to Dr. Freeman. He's incredibly friendly, personable, funny and a great dentist to boot. Dr. Freeman is in the business of helping people and his policies reflect this.

Dr Jennings is a rare man and he runs his office well…read more Everyone makes it a point to be kind & considerate!!

I have some major dental issues which have been dealt with in an efficient way. The staff is always…read morekind and friendly. Any thing I've needed they've handled quickly. First rate.

First visit and I love this office. Great staff made me feel very welcome. Erin did a great job…read more Highly recommend!

Everyone in this dental facility is so kind, supportive, and caring. They really make you feel…read moregreat about your visit. My wife, our son, and I have been coming here for quite a while and wouldn't think about going anywhere else. If you are nervous about coming to a dentist, make an appointment at Azalea Dental - you will be glad you did. They even have their own insurance plan if that is something you need. Dr. Gillespie and his staff are the best!

this place is awful, my mouth wasn't hurting before THAT dentist wne y poking around now a month…read morelater I have mouth pain one star will not come back

The customer service and care given to patients is lacking, My son was booked for a two hour slot…read morefor a crown and a filling starting at 1pm. We got there 30min early, filled out paperwork and then continued to sit there til 1:45 before they even got us into a room. My son made friends with a little boy in the waiting room whose mother signed him in right above our name, we came in at the same time. They put us in rooms at the same time side by side. Nurse came in, confirmed what he was in for, said she would let the doctor know he was ready. At 2:20 a nurse overheard my son and I conversing about how we were tired of waiting and were leaving in the next 5min, she stuck her head in and told us "the doctor is almost done. she's about to walk in right now." This is after I had asked where the bathroom was because my son made a statement that he had to pee again that they were taking so long. The dentist walks out of the room beside us and comes into our room about 5min later. She did the little boy's whole appointment DURING MY SONS SCHEDULED 2 HOUR APPOINTMENT TIME BLOCK! We literally had 35min left of our 2 HOUR APPOINTMENT BLOCK. It was 225 before she walked into the room! She proceeds with doing my sons first filling WITHOUT NUMBING!!! She didn't even use the pink numbing cream, nothing! When he complained she would just state "I'm almost done! you're doing so good!" Then when she was done 10min later she was acting like we're done, taking her gloves off, sitting my son back up and I asked "what about the crown?" and she said, "this was a filling only appointment." To which I immediately responded with, "no ma'am this was a 2hr appointment slot so he could get a crown AND a filling." She huffed annoyed, put gloves back on and looked in his mouth then said "yeah, I can do it in 15min if you want." "Yes, ma'am that would be nice, we came all this way from Hawkins and I don't know when we will be back in Tyler." Mind you, we still had 20min left on our 2hr appointment slot, if she had the time why not just do it? Why ask? She then started numbing my son(finally) and looking at the x-rays and stated that she thinks we can just make it a filling instead of a crown. I said something along the lines of, "that's great, just do whatever needs to be done." Near the end, my son was starting to make noise, move, trying to grab the dentist, and tell the dentist and nurse that he was feeling pain. Twice within minutes of each other he said he was in pain, groaning and moving and twice she said "Oh its okay honey i'm almost done!" Then continued to DRILL INTO HIS TOOTH for another 5min without giving him any more numbing meds. During our appointment there were sticky notes being put on the window of our door for the doctor. Basically trying to hurry her along. One said that there was a client in chair 3 ready for hygiene. 10min later the note was changed saying there were two clients ready for hygiene and a 2nd note was put up about another client that was ready in room 4. So while waiting forever(3/4 of our appointment time slot), we received SUBPAR care while there, then felt like our appointment was being rushed once we finally got the dentist in the room. WE WILL NEVER GO THERE AGAIN! And this isn't the first time we've been there and had a super long wait time. They don't seem to get in a hurry at all. They get the treatment plans mixed up all the time. Last appointment he was SUPPOSED to get two crowns and only got one. Appointment before that he was supposed to get two fillings and they just did a cleaning. So besides waiting over an hour just to get back in a freezing cold room to be ignored for another half hour, they don't get in a hurry, they will absolutely HARASS you for appointment confirmations. They'll send you a text to confirm, then call you 3x a day leaving messages to call and confirm but don't answer the phone when you call back and when you do leave a message it's never received. IF you do end up getting someone to answer the phone, you are usually put on hold first. This place is ridiculous! Then find awful reviews on facebook's 'Tyler, Rants, Raves, and Recommendations' group where there is a thread of nothing but distraught parents complaining about this place. Find a new dentist! This place is awful! We are NEVER coming back and we'll be warning everyone to stay clear!

Ive been coming here since before it was taken over by Dr. Swinney and its always been really good…read more Friendly staff. On time. Good care. Affordable. They dont try to sell you crazy stuff or do unnecessary work.

I want to first make clear that Dr. Trey Swinney is great. Personable, helpful, considerate and…read moreremembers his patients. This review isn't about him. This review is about the office management and more specifically the office/finance manager. I'd been to Dr. Swinney's 2nd office in November for emergency tooth pain. He started a root canal that I needed to come back another day to finish. I DO NOT like going to the dentist so I put off until I found myself in lain again in April. I work a couple blocks from Dr.'s other office so I called to book my f/u there. The person on the phone asked when if started the treatment and when I admitted November, her tone changed and judgment entered the picture. Regardless, we set an appointment for the following week. A few days later while eating dinner, I experienced high level pain! I looked online and found a message (text) function. I sent a message letting them know I was having high pain and that although I had an appt scheduled the next week for a root canal, I really needed to see about getting in sooner. No response. I messaged again the next morning following up on the previous message. No response. I called the office and mentioned I'd messaged a couple of times. The same woman I'd made the appointment with replied they have several people scheduled for a root canal and she didn't know who I was. My thought was...so you got my messages but couldn't just ask "who is this?" in order to help a patient? She was able to get me in sooner than my original appointment date. I filled out paperwork and was taken back to a room and prepped for the procedure. The same woman I'd talked to a couple of times now (can tell by her voice) came into the room, told me the total for the visit and that half would be due same day, then walked out. Upon completion of the procedure, I again met with this same woman to check out. (At this point t you probably see I don't remember her name but she's about 5'3", jet black hair with extensions, heavy makeup. I looked on their website for her name but she's not one of the three posted under Our Team.). She had a younger girl give me details and for each printed price per procedure, she'd mark out the expected insurance portion and lower it. I asked what the difference was also she turned to the older woman (point of this post), she told her to tell me that my insurance just isn't good about paying and doesn't pay for a lot of stuff. As I asked more questions, the younger girl would turn and ask the older woman so finally the older woman came over to me. She told me I had to pay $500 before I could leave. When I told her I couldn't do that, she said "I came in your room and told you this. That was me discussing it with with you ahead of time". She continues to stand over me while I'm sitting at the counter, demanding payment. She said if I couldn't pay with a debit I needed to apply for Care Credit on the spot so she can get some money. I let her know I'd make a payment then subsequent payments until paid off, before scheduling the appointment for my crown. She continued to demand payment, getting more visibly angry with me. She then demanded I sign forms giving my debit card info and agreeing to large automatic draft payments. I refused and told her I'd already signed papers regarding financial responsibility for my account so I'd make payments as I stated before. At this point I was done with her attempts to bully me and told her I will no longer be a patient there if that's what she'd prefer but that I wasn't going to give her my debit information or permission to charge it. I made my payment and left. I later called my insurance to ask what the coverages were and what the difference was between what was printed and what I was told. My insurance said "that office is out of network, did they not tell you that when you asked?" Of course they didn't!! At this point I'd already decided not to go back, which is unfortunate because the Dr. himself is GREAT!!! Toward the end of April I needed to get an itemized bill for my services to turn in for a claim. I filled out their contact us form on their website TWO different times/days. I have yet to hear a peep from the office. I have to believe Dr. Swinney has no idea how this woman is representing he and his practice. She's outright rude, demanding, attempts judgement, has the ability to make someone never want to visit his office again, gives opinions rather than facts and gives inaccurate/incomplete insurance information. The other staff I encountered were very kind and considerate but it only takes one bad seed to ruin the experience with the rest. If you'd like to experience a GREAT dentist, I highly recommend Dr. Trey Swinney but I'd 199% suggest you go to his office behind Lowe's and NOT the office on 5th Street!! His office manager there is next level terrible!!!