Avoid unless you like throwing money away. I had the same exact experience as Bob F yesterday. I was offered $1k for a car that has a KBB trade in value between $4k and $6k. After wasting two hours of hearing every shady salesman tactic thrown at me, I finally just walked out. I will buy elsewhere from someone I can trust. read more

SCAM ARTIST! They will preach to you about how close they inspect used vehicles and they only sell the best..blah blah. I bought a vehicle and on Day 1, I had to replace a headlight, the timing belt, and ALL 4 brakes. Oh, and the response when I approached them was, "Sorry, its as is!"... Be very careful if you look at a used car. They dont inspect anything and I would definitely not recommend this Dealership to anyone! read more

Freeman GMC is my go to place to keep my 2003 GMC Conversion Van running. This last week, Shawn, the greatest service agent, helped me so much. My car died in Southlake. I got it jumped and it stayed alive just long enough to make it to Freeman. I called Shawn while I was on my way there and he was waiting for me when I got there. He took my van and arranged for me to have a ride home. The next day he called to let me know what was wrong w the van. I can always rely on Shawn and the crew at Freeman to give me a good price and get the job done quickly and correctly! read more

I would have given this dealership 4 stars before this experience. I have usually had good experiences here w/the service dept. I took my 2010 car in for a repair. We discussed the repair and price. They gave me a loaner - which I really appreciate and this is the main reason I continue to go back. This time they had my car for 2 days (I was notified in the evening that my car wouldn't be ready again) and on the 3rd day I go to pick it up (I did need my car to go out of town). On my way to pick it up the service advisor called me and told me that other repairs were done. I did not authorize either of the repairs - in fact I told them to not do one of the repairs - twice! Twice-I told them not to do one of the repairs due to cost. Now I find out that not only was that repair done, but one that wasn't even communicated to me was completed. The service advisor told me that it was her fault for not notifying me but it was the same price as the other (previously discussed and authorized) repair and she thought it was Ok to go ahead and authorize (without speaking to me). However no changes were made to my bill. I discussed this with her and my husband spoke to the manager (who only called back after 2 messages were left and 2 days later). The manager had to audacity to tell us to bring the car back and they would put the old parts back in and refund me! No other kind of discussion on price adjustment. Customer service is non-existent. We will not be back - ever. read more

This dealership is AMAZING!!! Zach King helped my husband and I get into new cars this week. He went above and beyond to make it happen. My trade in happened to die on the day I was trading it in. No worries! Zach came to the rescue and told us to still go to the dealership to get the new car and he'd worry about the broken down car. BEST. SERVICE. EVER! Please go see him if you're looking for a great, easy, experience! read more

I drove 9 hrs to purchase a vehicle that I really like. I spoke with the sales man a week before get there just to make sure the sales man will hold the vehicle. On Friday of that week I went there and surprise the vehicle was sold days before. The sales man didn't take the time to at least take the pick up the phone and called me and save me the 9 hrs drive. Instead he told me that they can't hold vehicles. I was so upset for not even take the time to called me to tell me that vehicle was sold!! read more

The customer service person Derick Heckel is GREAT, highly knowledgeable and an asset to your organization, extremely helpful and focused individual. Thanks read more

today I arrived to get a normal oil change , witch mind you is free maintenance. as I pulled into the Bay Area the service personnel was already waiting. he asked how i was doing this morning and in what way can they help me with . as he was entering my car to get the mileage he noticed a nail in my tire and said ... let me look into that for you and see if you have road serv maint. come to find out I have tire road side service . he pulled up my info and I am now getting a oil change , tire rotation and a NEW tire . Thank you Chris E for such AWSOME customer service read more

BUYERS BEWARE....First the government bailed GMC out and now the consumers are bailing them out but the difference is that you may be unaware. We have had two horrible experiences with brand new Yukon Denali's that we purchased from this dealership and only serviced at their service department in Grapevine. Each one mysteriously went haywire after 3 years (right after the warranty expired of course) and both 3 year old vehicles required new motors/engines. Go figure. Both were in their service repair shop for over a month only to be returned to us with supposedly several thousands of dollars of repair costs. Our most recent experierence after spending over $2,500 (deeply discounted according to GMC) for our 2013 Yukon Denali XL was that literally 30 mins after picking up the vehicle from the service department it had to be towed back and my husband and 4 kids were stranded. What a slap in the face after paying thousands of dollars and having your car in a repair shop for 1.5 months. Mind you this is the second one that has had the same issues. They claimed the first one was a fluke so they talked my husband into trading it in for an upgrade. That is part of the scam. Tell you the car will cost over $4,000 to repair and ask if you are willing to trade it in for a new one. They fix your trade in for pennies on the dollar and then sell it and they already made money off of you by sending you to Sales Dept to sell you a new vehicle. The fact that they had our car over 1 month and didn't even fix what we took it there for in the first place makes us feel like we were charged over $2,500 for useless / unnecessary repairs so that they could "trouble shoot" and figure out what was wrong with their own vehicles. The consumers should not have to pay for this. I believe a class action lawsuit should be filed on them because I am sure I am not the only one. I am reaching out to local news media to see if they can help me find other victims of GMC's schemes. What is done in the dark will come to light and justice will be served. Until then, consider this your warning. Proceed with caution if you are seriously considering purchasing a new or used GMC. I will be posting similar reviews with other social media outlets and the BBB as well to educate consumers and let them know they are not alone. read more

Don't buy a GM vehicle! JUST DON'T DO IT!!! They don't stand by their vehicles! After having the same issue for 16 months they have now decided to tell me that the vehicle is supposed to vibrate. The transmission is supposed to shift like its missing a gear and downshift very hard. They just don't care. Please do yourself a favor and stay away from GM! This service department is terrible. They speak to their customers like they are stupid! They aren't capable of fixing anything. read more

This is my 2nd bad experience with this place, save your time and money. I only gave 1 star because I couldn't give less. On June 15th, I go to start my car and it won't turn on. I try again and it turns on but is very slow to start. I drive it for a few minutes and now the check engine light is on. I head over to Auto Zone in the hopes that they can give me some sort of reading with an explanation. Based on what I experienced on the drive, I was thinking transmission or battery. (I am by no stretch of the imagination a mechanic, but my father did teach me a little about cars. He never wanted his daughter to be taken advantage of by mechanics or the like.) I get the code from Autozone, but the employee said he had never seen it so I decided to call the dealership. BIG MISTAKE!!! I get connected to Shawn Anderson in the service department. When I read him the code, he practically screams at me, "I don't even know what that means, you just need to bring your car in!!" I let that go, and ask for the first available appointment. I explain I have an extended warranty through my credit union and try to ask questions about the loaner car, but he was very quick to get off the phone after scheduling a Wed morning 9:00am appointment. I called the warranty company to get some questions answered and decide I need to call Shawn back. He didn't answer so I left a message, that was never returned. I called on Tuesday morning to see about reaching him again and get a different person who tells me not only do I not have an appointment on Wed but also, I can't make an appointment with Shawn because he no longer has any loaner cars. I explain that I am a single mother of 2 children with a job and that I need to get this taken car of ASAP. Lo and behold, an appointment and car surfaces with service adviser Paul for the same day at 1:30. I leave work and make the 35 minute trip, only to get there and have Paul now tell me I don't have an appointment with him either. He decides, begrudgingly that he will go ahead and try to help me anyway...gee THANKS. As he is in the process of finding out what the issue is, another man walks up and claims that I am the customer of Shawn and that Shawn is already working on getting me a car. An argument between employees ensues while I stand there. Paul goes into their system now and sees that I actually now have 2 appointments. He passes me on to Shawn, I finally get the issue resolved and am off in the loaner back to work. I get a voicemail on Wednesday about 3:00 letting me know the battery was leaking acid and is bad and also ruined the right cable and can be resolved for a mere $494. At this point I have had the car almost 7 months. There is no way that happened in the last 7 months, definitely a pre-existing issue with the car. I call Shawn back and tell him that. His exact words to me were, "It's your car and your responsibility, we don't have any sponsors for that type of thing. You are going to need to call your salesman if you think we should pay for this.There is nothing I can do" WOW He transfers me to Michael Ware, who is of the EXACT same mindset. He is truly only there to sell you a car, good or not, and then he is done with you. He called me 2 times after he sold me the car, not to check on me but rather to have me send him customers. NOT LIKELY!! Michael says to me,"There is nothing I can do, YOU bought a used car." Fair enough, but let me try your manager instead. Michael tells me I should speak with the Service department manager, who didn't answer his phone or the Director Don Felbert. I was able to connect with Don, who in literally 3 minutes called me back saying he COULD take care of all but $100. I agreed and the work was completed. Thank you Don, the one and ONLY person at this ENTIRE dealership with any class and customer service skills. I am able to pick up my car on Friday. I go over to talk to Michael's manager, Tex and complain about his lack of customer service training. Well, sadly after speaking with Tex, I can see where Michael gets it from. While I am TRYING to talk to Tex, he repeatedly cuts me off, and raises his voice to talk over me. He is not at all interested in hearing my complaint and says, "If we have rectified the situation, why are we even talking now? Can we just go ahead and end this conversation?" WOW a thousand times. I leave, but I get his card and call the corporate office. I speak to a gentleman I was transferred too, poor soul. He explains he wasn't the right person but I was so done at this point that he just listened. I explained to him that I realize my complaints would likely fall on deaf ears and that was fine, but I just needed to let them know that a huge retraining in customer service was in order for all but Don. He assured me that the GM would call me the following week. I haven't heard from anyone, but I'm not surprised. read more

Horrible buying experience! I set up an appointment and settled on a price via e-mail on a used Toyota. We don't live in the area or have another vehicle, so we rented a Van and drove 3 hours to pick up our new vehicle. Once arrived they told us that the windshield was cracked. I figured it was small and no big deal, but it was from one side all the way to the other directly in the middle. OK... these things happen I suppose and they assured me that they would have the windshield replaced in the town I live in. One month later we haven't heard from the dealership about any details of the windshield replacement. I wrote to the sales person 4 times in a 2 week span and got zero response. Then I went to the dealership webpage and wrote to the "contact us" section and within one hour I received a call. The direction they had was just have the windshield replaced and we will reimburse you. I laughed at them for telling me that and told them that their integrity was completely flushed and there was no way I was going to fork out over $300 for a windshield that I believe I won't get back. The sales rep assured/promised me that as soon as I get it replaced, text him the receipt and he will personally see that it goes right to finance section and they will send me a check immediately. So, we had no choice but to take his word for it. Had the windshield replaced, sent him the receipt same day with hopes we would see something in a week or so. ONE MONTH later, still nothing. So I wrote to him again, again and again to his phone and got nothing! Therefore, I went back to the website and wrote again to the "contact us" section and yet again I get a phone call within minutes of my submission. And yes, he confirms that he got all my texts. He has no idea why I haven't received a check by now and that waiting month is unacceptable. He said he would dig into it and get back to me. Three days go by and again heard nothing back. I then call the office and ask for a manager, he says he doesn't know why I didn't get the check (pretending that it maybe got lost in the mail) and apologizes for the terrible experience. I'm not sure if I ever will get my money back? I urge you to consider buying a vehicle with this dealership. As soon as you drive away you are a forgotten asset. I was given a decent price from Mr. Freeman for being active duty military just returning from overseas and a guarantee to receive top notch customer service as he is prior military. I'm pretty sure that was just a crock of sh@$ read more

DO NOT have your vehicle serviced at Freeman Buick GMC.  I purchased my Terrain from Freeman so I naturally went there for my service needs.  I have been there twice and had issues both times.  The first time was for a routine oil change and tire rotation.  After driving the car for awhile, I happened to pop the hood and found my oil cap was never replaced.  It was simply sitting in the plastic molding which covers the engine.  Needless to say there was oil all over the engine compartment due to the negligence.  The next was for the same service however this time they did not tighten my lug nuts completely on the front right tire.  It was very obvious when I was trying to pull out of the lot that the tire was about to come off.  I advised the service manager that this was my second experience with their horrible service and it would be my last.  It is hard to comprehend how both times the easiest and most basic of car services could be messed up. read more

I went to Freeman GMC on about the 24th of August to get a body shop estimate on my 2016 GMC PU. I met the Body shop Manager, Sam, at the Grapevine location. When Sam first saw the truck, he asked where the damage was(first flag): the truck scrapped the bottom of a bridge when it was on a transport truck. We also told him this was a cash job because there was no insurance. He kept telling us, "You really need to file this on insurance". Believe me it is not my choice to have to pay cash for these repairs! He did take time and look at the job and also had some of his associates come look. He told me that he would email me the quote because it was just too "big" to do on the spot. Well it's been a week and no estimate. I truly believe that unless these guys have an open check book with the insurance company that they don't want the job because they don't know how to price it out. I'm very disappointed that the GMC dealers don't have competent body shops. My truck only has 200 miles on it! Sewell Collision center is just as bad! read more

Worst dealership ever! They sold my inexperience son a used car. When he came home with the car, I looked at it and told him the car had been wreaked and he said Freeman never said anything about the car being wreaked. He had it a year and had nothing but trouble with it so he went back to Freeman's to trade it in on a new car and they told him that he wreaked the car in Michigan three weeks after he bought it and showed him the carfax. He has never been to Michigan and never wreak the car but we found out the car came from Michigan and had been wreaked there . Freeman took the car in on a trade and then sold it to my son knowing it had been wreaked. The bad thing is my family has been doing business with Freeman for a long time and we probably bought at least 20 or more cars from Freeman. My family will never do business with Freeman again. You can't trust them. How the carfax showed that my son wreak the car in Michigan only Freeman knows and they aren't talking. read more

Overall, my experience with Freeman's repair body shop was good. Earl Piece was my main point of contact and he was very personable and responsive throughout the time my car was in the shop. I informed Earl that I had a family vacation planned for the Christmas holidays, that we were leaving on 12/10 and that I wanted to get my car back a few days before we were due to leave. They had my car for about a month. I got my car back 2 days before I was due to leave. In those 2 days, we didn't do any driving at night. We packed up early Saturday morning to leave well before dawn and found that the passenger side headlight was not on. Trip delayed. Drove back to Freeman's in Grapevine to wait in the Service line for a couple of hours until they opened to get it fixed. I was told they could not repair it there and I would have to take it to the body shop in Irving. They asked me to wait in the waiting room while they took a look. So we all piled out and our family waited. About an hour later, they advise me that it was just a faulty connection and they were able to fix it. Hallelujah! Before they returned it, they apparently ran it through a quick wash, as the car was wet. So we were on our way to our family vacation in California. However I noticed other unfortunate items as we were getting into our car. The cover over the back window wiper mechanism was gone. Perhaps it came off during the wash? The engine also did not sound right. It has a puttering type sound that it did not have before. I don't know, but it was driving okay and we could not delay our trip any longer. We were late in departing as it was. I will be returning to Freeman's when we get back to get a new cover and the engine sound assessed. I sincerely hope my survey response is read, acknowledged and shown interest in addressing and resolving ... and not at my expense. read more