I recently brought my pickup to BOR to have my catalytic converters replaced. My check engine light…read morekept popping up for that issue. The staff at BOR were very receptive and responsive to my needs and arranged to replace my converters. Unfortunately, after all their hard work my check engine light came back. It turns out that when BOR discussed my repair options I opted for the cheap route and asked them to buy aftermarket converters. When I came back they found an exhaust leak and fixed that, and the light came back a second time I relented and asked them to get OEM converters. The OEM converters fixed the problem and my pickup is running great again! I have nothing but praise for how BOR worked with me, accommodated all my choices, and bent over backwards to help me get my truck working.

Better Off-Road? More Like Better Off Somewhere Else…read more I brought my 2002 Suburban Z71 to Better Off-Road with a clear, detailed diagnostic summary--11 specific issues, complete with history, symptoms, and codes. I gave them every benefit of the doubt. What I got in return was a $10,000 engine replacement estimate and a lazy guess. After eight full days of silence, they finally looked at the truck and performed a basic compression test. They found low readings on two cylinders and immediately recommended a full engine swap. No leak-down test. No spark plug inspection. No timing verification. Just a vague shrug and a five-figure solution. Here's the kicker: * They performed the wrong test first * Then charged again to do the right one * That's double billing for diagnostic failure A leak-down test is the industry standard when compression is low--it tells you why it's low. They didn't perform one until I hounded them. That's not oversight. That's negligence. When I finally arranged a tow to get it out of there on October 22, they refused to release the vehicle until I paid. Fair enough--but their phones were "offline for two days," yet their voicemail worked. Convenient. Then they charged me a 3% fee for using a Visa card. That's not standard. That's gouging. The technician who texted me couldn't write a coherent sentence. His diagnosis read like a fifth-grade book report. I wouldn't trust this shop to change a bicycle tire, let alone diagnose a complex engine issue. Bottom line: * They ignored a detailed diagnostic roadmap * They charged for incomplete diagnostics * They double-billed for doing it right * They stalled communication for eight days * They misrepresented fees * They showed zero professionalism I paid the bill because I honor my commitments. But they didn't honor theirs. I'll never go back--and I hope no one else does either. --David W. Klieman

I had a tiny Stone in my wheel/brake system and it was squealing badly. I stopped in at Mark's and…read morein 20 minutes. They had the car up in the air and removed the pebble. They didn't even charge me. Now this is great customer service. Highly recommend.

I had my truck in for a distributor repair, and I couldn't be happier with the service. The shop…read morewas professional, knowledgeable, and took the time to properly diagnose and fix the issue. They did quality work, communicated clearly, and got my truck running right again. It's refreshing to find an auto shop you can trust. I would definitely recommend them to anyone looking for honest, reliable automotive repair.

Jacks auto has always done good by me. Had an issue with my dome light but didnt have enough for…read morethe switch fix at the time so Jack fixed it anyway and let me pay it in 2 payments 2 weeks apart. Since I'd always paid my bill this was a huge deal for me. Thanks Jack. Lisa

These guys are conman they charged my daughter almost $1200 to replace a sensor $885 for the parts…read more$315 labor Plus tax when I took the car to the dealer they said the part coast is $12 and they wouldn't even charge to install it cause it would only take 8 seconds to clip it in the fuse box and they said any shop that would charge to put in a sensor would be very unprofessional, stay away thinking about taking them to court

B & B Auto Repair is simply fantastic. Paul (owner) and Patrick (Mechanic) were awesome in all…read moreregards. Paul sold B & B to Dustin. Luckily Dustin (owner) and Jim (Head mechanic) are continuing the tradition that Paul set. They do fantastic work and are completely honest. Everyone at now DC Auto Repair are fabulous to deal with including the two young ladies who work the front desk. DC Auto Repair has my highest highest recommendation.

I have been taking my 1992 Mazda, 2007 Odyssey, 2010 F-250 to Paul at B&B for years, at least 14…read more He has Always given me a fair price and fixed the problem each and every time. Now that his protege has taken over with Paul in semi to max retirement we will see how Dustin dose, he will be working on the F-250 for the very first problem I've had with it ie; blower motor as my immobility hampers me from carrying out the youtube/service manual repairs. Paul you will really be missed by us, you have been a blessing over the many years and we thank you for your upright service! Good luck Dustin, we expect nothing less from you!

The A/C quit working on my car driving from Arizona to the Pacific Northwest. I tried…read moretroubleshooting it myself to no avail. Desperate to cool off the car I stopped by Bryant Auto to see if they could take a look. The owner, Tom, took the time from another project to troubleshoot it for me. After a quick 5 minute discussion about the issue and my lame attempts at self diagnosing, he determined I'd lost all of my refrigerant. He dutifully inspected the system, performed a vacuum test to check for leaks, and reloaded the system with refrigerant. Wife and I are so thankful that he was able to squeeze us in and used his expertise to quickly take care of the problem. Highly recommend!

Amazing mechanics! We have taken our cars here many times and they know what they are doing. Always…read morefriendly and upfront and fix it for right! Great place!!

Stanwood Car Care is the only place I'll take my vehicles from now on…read more After another mechanic shop's negligence left my truck broken down, I was stuck and unsure who to trust. I brought it to Stanwood Car Care hoping for some honesty and help -- and they went above and beyond. They didn't just fix the issue, they treated me with genuine respect and care. When my Subaru started having issues shortly after, they got me in the same day -- no hassle, no games. They didn't nickel and dime me, and they were upfront and more than fair throughout the process. It's rare to find a shop that not only does great work, but actually treats you like a person. Stanwood Car Care earned my trust, and they've got all of my family's business moving forward. Thank you guys!

These guys are great. They know cars and are prompt, efficient and reasonable. I made an…read moreappointment and they got the work done quickly. I would recommend and will return if/when I need car maintenance again.

Had some major work done a few years ago and they did a great job... went back today with another…read moremore minor scrape. They looked at it... cleaned it up and didnt need any work done. Really appreciate their not creating a job and saving me money. That is true customer service.

Stay away from this place they treat people with lack of respect and honor…read more I can't believe people can still treat humans differently for social class or race. I am very disappointed on this people. They treat their clients well but wait to you see how they treat their own staff or people that supply to them. And even some people won't get the service because they are way behind schedule. Reasons they don't treat their staff with love.

The owner of this business is amazing and honest…read more He is very knowledgeable and takes his time explaining what the issues are for the needed repair. I recommend this shop wholeheartedly. He came to my property to look at my tractor and explained what the needed repairs were and did not charge me for coming out to check out the tractor. I offered to pay several times for his time but he would not charge me for his time. I will definitely be utilizing his shop in the future and recommending him to family, friends and my own business clients.

This man is an encyclopedia when it comes to anything to do with car repair let alone diesel engine…read moreand transmission preventative maintenance and total repair avoidance. Helpful, knowledgeable, he will treat you right. Cannot recommend him enough.