Surprisingly bad communicators (since their Facebook page here tells you the opposite and their customer ratings are so high).
1. Website allows you to set an appointment onliine, but doesn't say that you can't do that if you're a new customer so I had to call in to make the appointment that I thought I had already set up.
2. I ended up having to schedule my appointment 8 days after the day I had identified on their website with no explanation.
3. I was sent an email calling me by the wrong name. Apparently, the employee (Scott) who logged my appointment on the computer didn't ask me for me my name and just used the 'incorrect' one that showed up on his phone (this was never apologized for - just explained).
4. I arrived when I was told to come in (8:30am - when they open) and asked specifically how long it be before I know the result of my inspection so I can then know how long it take them to do any of the repairs. After a long wait, I'm finally told 10am with no explanation. I found out later someone had been taken in before me because I was listed as a "drop-off" appointment. I had never requested that type of appointment and nor was I told what kind of appointments were available (and this was only brought to my attention by Matt, who basically said in an abrasive way that I was a drop-off appointment not a waiting appointment so I shouldn't wait around AND that the car would now not be ready until 11:15am).
6. After killing as much time as I could, walking around Clinton, I returned about 11am. No one greeted me when I returned nor gave me any information.
7. At 11:25am Scott came in and half-jokingly (I assume) told me there was a long list of things wrong with my car. This gave me the impression that there was something seriously wrong with my car. Turns out there were only many minor things. We also spent several wasted minutes minutes discussing the gas cap evaporation issue when all I was saying was that the fact that the check engine light goes off when the problem isn't actually rectified is not that helpful.
8. Some of the repairs that they listed seemed to contradict some of the work that had been down my other mechanics. So this made me a little skeptical of their work.
9. Scott then told me that I would set up another appointment to fix any of these repairs. I was NEVER given the impression that I wasn't going to get my car fixed that day. Scott argued with me that he had told me on the phone that there had to be an inspection first to know what repairs need attending to. I agreed he said that but he never told that those repairs would be done on another day, and I had told him on the phone I had limited days off to bring the car in. He told me that this was how it normally works and that I should've known this. To this, I told him how patient I had been all that morning in light of all the things I had previously mentioned and he offered no apology or anything that showed he was concerned that he had inconvenience me .
As a potentially brand new customer, I was amazed that they would want to leave such an incredibly bad impression on me. Even with their reputation (as stated in all these other reviews), I find it hard to believe that I am the only customer who has had this experience. I'd recommend you find someone else to get your car serviced. read more
