Would not recommend-I'd take another tour of this type if you can! I want to start by saying I took my mom on this same tour-Johnny Brown was our guide- several years ago. It was a great tour at that time-we really enjoyed, and it was informative! Fast forward, this recent Savannah tour that ended up not happening left myself and 2 girlfriends completely dismayed, and in disbelief . We were in Savannah 6/7-6/10 for a girls trip. Had planned to go on the Freedom Trail Tour based on my prior experience and suggestion. This was to be one of the highlights of our trip. I reached out to Johnny on 2 occasions prior to our trip, after speaking with someone at the Savannah Visitor's Center (SVC). I spoke with him as I knew we had a planned itinerary and wanted to ensure we would get on the tour, didn't need a reservation, what the procedure was etc. He advised to come to the SVC 15 min prior to the tour, wait out front and he would pull up. We had planned to take the tour on Saturday 6/8 at 1:00pm. We arrived at the SVC and confirmed with one of the staff members on site Johnny would pull up out front. About 5 minutes after 1p, I called Johnny. He said the air conditioning on the bus was being fixed and won't be fixed for this tour. He said he was working on getting a replacement bus and asked if we could come at 3pm. We were not able to come back at 3pm as we had other plans. After some discussion-during which he constantly interrupted us- we tried to express our disappointment and how I had followed up on a few occasions prior to the trip to make sure the tour would be available. He said a few times "don't worry, I got you". We finally agreed to push it out to the next day (Sunday) at 3 pm.(There wasn't a 1p tour this day) He did agree to give us $5 off our tickets for the next day for our inconvenience. Johnny called Sunday am (first time he called me and not vice versa) and said his bus still wasn't fixed, but he had a replacement. He also informed he had air conditioning in the "middle of the bus". I was concerned as to how do you have air in "the middle" and not the entire bus. Again, "don't worry, I got you, it will be fine. I will also have cold water". He suggested we come at 2:45pm and see for ourselves and decide. We didn't have a good feeling about the air on the bus but nonetheless we arrived at the visitor's center on Sunday at 2:45p. At 3Pm we did not see him. I called his phone but he didn't answer. I went back to the Visitors Center desk. The clerk came out and showed me where he would be parked. We did see a bus, no markings on the side that were readable, and others getting on the bus. We walked over, saw Johnny and got on. It was 95 degrees this day and the bus felt like 120. It was oppressive! Hot air was blowing from the vents, and the small windows were open. I asked Johnny about the air conditioning, and he brushed it off saying "it would be fine". I told him only hot air was blowing. I asked, if the bus has air, why are the windows open? To which he did not reply. We exited the bus a few minutes later along with the other patrons as we couldn't take the heat and didn't want to tour on a bus with no air. Johnny clearly misled us as he said he had "air conditioning on the middle of the bus". When trying to express our disappointment, he talked over us, and never once apologized for all the inconvenience he caused us. We felt like Johnny had no regard for customer service and the comfort of his patrons. We felt he knew the air conditioning was not working on the bus, but was planning to tour anyway. He was very unprofessional in the way he misled us. He talked over us, and cut us off multiple times during conversation. We felt we were being hustled. read more