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    Freedom Pools and Spas

    5.0 (2 reviews)
    Open 8:00 am - 8:00 pm

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    2 years ago

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    3 years ago

    They returned a request for service, which is the exception rather than the rule these days it's hard to get anybody to even call you back.

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    Again, if I could give them a Zero I would give them a triple Zero. To all customers that Steven…read moreand Robin Lagasse defrauded and promised one thing but installed another because in tiny letter they had written that instead of Travertine they could send brick, but charge for travertine. Please, my email address is verycken@aol.com. I have an attorney, we are filing criminal charges. I have filed charges with Florida Department of Licensing. Robin was charged with fraud in March 2021 in Sarasota. Steven also has a record. Please get in touch with me so that we can go after them and stop them like Olympus Pools was stopped. Again, get in touch with me. Why be anonymous? They crossed out the payments so that they do not have to do the bonding until the very end. The rusted rebar is coming through the concrete. The plumbing has one pipe 20 inches from the second twisted pipe which is 25 inches from the third one and 10 inches from the fourth one. It is not holding pressure. The six to 8 weeks has become almost one year and he wants me to give him the last payment and trust him that he will bring the equipment and bond the pool. He also cut my brand new solar system above the valves, which he took with him. Run, do not walk, run away from this company.

    DO NOT USE THEM!! Steve Lagassa will sell you everything and not stand by his word. He was nasty…read moreand very unprofessional when you ask about what he said he was going to do. They put the wrong color in my pool and will not even come look at finished pool to see it. By sides the actual pool not matching the sample I picked out I have proof from the men who put the surface in told me it's not the color I paid for. Steve Lagassa and Steve Zonakis don't even want to speak to us about it. They only send me emails requesting payment. The whole process dealing with them was terrible. They do not stand by their work and very nasty people!!

    Freedom Pools and Spas - poolservice - Updated May 2026

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